Support Code 1000

I have gone through the installation of my PIXMA PRO 10 printer and I'm getting a support code 1000. The printer won't load the paper. How do I get past this?

Check the paper feed tray and printing area. Also as well as roller assembly for anything stuck that might cause an obstrcution.
Are you sure you removed all the orange packing materials and tape?
EOS 1Ds Mk III, EOS 1D Mk IV, EF 50mm f1.2 L, EF 24-70mm f2.8 L,
EF 85mm f1.2 L II USM, EF 70-200mm f2.8 L IS II,
Sigma 120-300mm f2.8 EX APO, Photoshop CS6, ACR 9, Lightroom 6

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