Support contact for Internet VPN based provider access

Dear folks,
I have an IP-Sec tunnel operational to provide our customers with Internet access to the gateway 194.117.106.129
T'his has been up for about 10 years now.
I am trying to update our databases now. Who would be my contact in case of trouble?
thanks for any hints
regards Karsten

Hi David,
You mentioned "Another thing I noticed is that the option to Status -> statictics -> Route details, as Secured Routes gives me the Ip 0.0.0.0, and other VPN connections give me some Ip ...." this means that there is no split tunneling configured on VPN server. 'Route details' section defines the destinations which you will be able to access over VPN and this is pushed by your VPN server.
So, if you see 0.0.0.0 in above section, all traffic from your computer goes over the VPN tunnel to server including internet traffic. Two possibilities:
- That is the expected flow, should work if VPN server has required config to route the internet traffic.
- If not, and you only use VPN to access certain resources and internet should still work locally, in that case VPN server end config has to be modified to configure split tunnel so that it instead of pushing '0.0.0.0' route sends a route like 'x.x.x.x' where 'x.x.x.x' is the resource behind VPN tunnel. In that way, internet will work locally.
Either way, its a config issue at VPN server end.
Simple explanation of split tunneling:
http://en.wikipedia.org/wiki/Split_tunneling
HTH.
Sourav

Similar Messages

Does Adobe have a tech support contact for Flash on browsers?

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Microsoft forums are polluted for Win7 browser BSOD and Browser halting then crashing posts, there answer is disable add-ons. I cant surf the net without add ons so that is a stupid reponse of finger pointing, giving appearance that Msoft, Adobe and Mozilla dont communicate. No company will take ownership and drive the issue to find the root cause and where ever that cause is make them fix it, Msfot, Adobe of Firefox.   so what do ya do?
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This sucks as all three gloat and boast about a HIGH levels of support and awards won for support but it is all myth, and laughably a lie but I still want it repaired.   28 years in IT - retired I feel qualififed to make the observation.
I never attempted to contact Adobe but I get redirected after seeing the warning about 39 bucks an hour to answer a phone for a freeware add-on.
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Google for IE8 Browser Crash 566,500, Win7 Browser crash 1,500,000, Firefox crashing 587,000, Firefox flash crash 1,420,000, Adobe flash crash 1,820,000,   are 4,615,500 google posts found for one issue and I know there are more than that failing but Im sick of the whole thing so adobe is my last gasp.   Please respond if you have a fix or path to escalate to adobe.
Thanks.
What a mess that no company so far stands up willing to take ownership of this just to find the root cause.

I don't have a definitive answer, but I would guess you won't find a tech support service dedicated to the Flash Player since it is free software and customers apparently have problems getting tech support for the products they buy. But here are a couple of things worth considering.
Try posting/looking thru the Flash Player forum...
http://forums.adobe.com/community/webplayers/flash_player
Try submitting a bug report...
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Apple Support Contact for iWeb????

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Support contact for warranty

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Hi csh,
I apologize for the trouble you are experiencing. I am going to send you a private message to see if we can get this figured out for you.

Support for Cisco VPN "mutual group authentication"

Hi,
Does anyone know of support plans for Cisco VPN mutual group authentication in the built-in VPN client on MacOSX?
Thanks,
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I would like to know the answer to this as well.
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VPN clients cannot access inside LAN

I have a vpn setup. I can vpn in from either the outside (internet) or from inside my network. Once I do that I can no longer ping or remote into the server I have setup on the 192.168.1.0/24 subnet. I can ping from the 192.168.1.0 subnet to any other subnet but I cannot ping from the vpn subnet to any other subnet. I know that I have some permits on Outside-IN and Inside-IN, this is only to make it easier to troubleshoot. Thank you in advance.
The VPN subnet is 192.168.2.0
The Server subnet is 192.168.1.0
the Internal client subnet is 10.0.0.0 /24
Here is the config and the packet-tracer output
RUNNING-CONFIG
=====================
ASA Version 8.2(5)
hostname ciscoasa
enable password 2KFQnbNIdI.2KYOU encrypted
passwd 2KFQnbNIdI.2KYOU encrypted
names
interface Ethernet0/0
switchport access vlan 2
interface Ethernet0/1
interface Ethernet0/2
interface Ethernet0/3
interface Ethernet0/4
interface Ethernet0/5
interface Ethernet0/6
interface Ethernet0/7
interface Vlan1
nameif inside
security-level 100
ip address 192.168.1.1 255.255.255.0
interface Vlan2
nameif outside
security-level 0
ip address dhcp setroute
ftp mode passive
same-security-traffic permit inter-interface
same-security-traffic permit intra-interface
object-group network Axon
network-object host 192.168.1.6
object-group network VPN-Clients
network-object 192.168.2.0 255.255.255.0
object-group service HTTP-HTTPS tcp
port-object eq www
port-object eq https
object-group service RDP tcp
port-object eq 3389
access-list Outside-IN extended permit ip any any
access-list Inside-IN extended permit ip any any
access-list Axon-NAT extended permit ip 192.168.2.0 255.255.255.0 192.168.1.0 255.255.255.0
pager lines 24
logging asdm informational
mtu inside 1500
mtu outside 1500
ip local pool VPNPool 192.168.2.2-192.168.2.10 mask 255.255.255.0
icmp unreachable rate-limit 1 burst-size 1
no asdm history enable
arp timeout 14400
global (outside) 1 interface
nat (inside) 1 0.0.0.0 0.0.0.0
static (inside,outside) 192.168.2.0 192.168.2.0 netmask 255.255.255.0
access-group Inside-IN in interface inside
access-group Outside-IN in interface outside
route outside 192.168.2.0 255.255.255.0 192.168.1.0 1
timeout xlate 3:00:00
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
timeout tcp-proxy-reassembly 0:01:00
timeout floating-conn 0:00:00
dynamic-access-policy-record DfltAccessPolicy
http server enable
http 192.168.1.0 255.255.255.0 inside
no snmp-server location
no snmp-server contact
snmp-server enable traps snmp authentication linkup linkdown coldstart
no sysopt connection permit-vpn
crypto ipsec security-association lifetime seconds 28800
crypto ipsec security-association lifetime kilobytes 4608000
telnet timeout 5
ssh timeout 5
console timeout 0
dhcpd auto_config outside
dhcpd address 192.168.1.5-192.168.1.36 inside
dhcpd enable inside
threat-detection basic-threat
threat-detection statistics access-list
no threat-detection statistics tcp-intercept
webvpn
enable outside
svc image disk0:/anyconnect-win-2.4.1012-k9.pkg 1
svc enable
group-policy VPNPolicy internal
group-policy VPNPolicy attributes
vpn-tunnel-protocol svc webvpn
address-pools value VPNPool
webvpn
url-list none
svc ask enable
username test2 password sLyNkwX4lP/BSsCW encrypted privilege 0
username test2 attributes
vpn-group-policy VPNPolicy
username fwaarmac password 5rABwjFzDBYcp0nJ encrypted privilege 15
username fwaarmac attributes
vpn-group-policy VPNPolicy
username test1 password sLyNkwX4lP/BSsCW encrypted privilege 0
username test1 attributes
vpn-group-policy VPNPolicy
username dan password vFpifCksRBgKm.0Q encrypted privilege 15
username dan attributes
vpn-group-policy VPNPolicy
tunnel-group DefaultWEBVPNGroup general-attributes
default-group-policy VPNPolicy
tunnel-group VPN type remote-access
tunnel-group VPN general-attributes
address-pool VPNPool
default-group-policy VPNPolicy
tunnel-group VPN webvpn-attributes
group-alias vpn enable
group-url https://10.0.0.10/vpn enable
class-map inspection_default
match default-inspection-traffic
policy-map type inspect dns preset_dns_map
parameters
message-length maximum client auto
message-length maximum 512
policy-map global_policy
class inspection_default
inspect dns preset_dns_map
inspect ftp
inspect h323 h225
inspect h323 ras
inspect rsh
inspect rtsp
inspect esmtp
inspect sqlnet
inspect skinny
inspect sunrpc
inspect xdmcp
inspect sip
inspect netbios
inspect tftp
inspect ip-options
service-policy global_policy global
prompt hostname context
no call-home reporting anonymous
Cryptochecksum:b8d7144e7d51265fa9a5f38e29f40269
: end
NAT / PACKET-TRACER
========================
packet-tracer input outside tcp 192.168.2.1 3389 192.168.1.6 3389 detailed
Phase: 1
Type: ROUTE-LOOKUP
Subtype: input
Result: ALLOW
Config:
Additional Information:
in   192.168.1.0     255.255.255.0   inside
Phase: 2
Type: ACCESS-LIST
Subtype: log
Result: ALLOW
Config:
access-group Outside-IN in interface outside
access-list Outside-IN extended permit ip any any
Additional Information:
Forward Flow based lookup yields rule:
in id=0xc95ea0e0, priority=12, domain=permit, deny=false
        hits=5247, user_data=0xc793c350, cs_id=0x0, flags=0x0, protocol=0
        src ip=0.0.0.0, mask=0.0.0.0, port=0
        dst ip=0.0.0.0, mask=0.0.0.0, port=0, dscp=0x0
Phase: 3
Type: IP-OPTIONS
Subtype:
Result: ALLOW
Config:
Additional Information:
Forward Flow based lookup yields rule:
in id=0xc95e6d48, priority=0, domain=inspect-ip-options, deny=true
        hits=10050, user_data=0x0, cs_id=0x0, reverse, flags=0x0, protocol=0
        src ip=0.0.0.0, mask=0.0.0.0, port=0
        dst ip=0.0.0.0, mask=0.0.0.0, port=0, dscp=0x0
Phase: 4
Type: HOST-LIMIT
Subtype:
Result: ALLOW
Config:
Additional Information:
Forward Flow based lookup yields rule:
in id=0xc959fab8, priority=0, domain=host-limit, deny=false
        hits=5248, user_data=0x0, cs_id=0x0, flags=0x0, protocol=0
        src ip=0.0.0.0, mask=0.0.0.0, port=0
        dst ip=0.0.0.0, mask=0.0.0.0, port=0, dscp=0x0
Phase: 5
Type: NAT
Subtype: rpf-check
Result: DROP
Config:
nat (inside) 1 0.0.0.0 0.0.0.0
match ip inside any outside any
    dynamic translation to pool 1 (10.0.0.10 [Interface PAT])
    translate_hits = 88, untranslate_hits = 7
Additional Information:
Forward Flow based lookup yields rule:
out id=0xc962a5f8, priority=1, domain=nat-reverse, deny=false
        hits=415, user_data=0xc962a388, cs_id=0x0, flags=0x0, protocol=0
        src ip=0.0.0.0, mask=0.0.0.0, port=0
        dst ip=0.0.0.0, mask=0.0.0.0, port=0, dscp=0x0
Result:
input-interface: outside
input-status: up
input-line-status: up
output-interface: inside
output-status: up
output-line-status: up
Action: drop
Drop-reason: (acl-drop) Flow is denied by configured rule

You would need to configure NAT exemption for the VPN client to access internal host:
access-list nonat permit ip 192.168.1.0 255.255.255.0 192.168.2.0 255.255.255.0
access-list nonat permit ip 10.0.0.0 255.255.255.0 192.168.2.0 255.255.255.0
nat (inside) 0 access-list nonat
route inside 10.0.0.0 255.255.255.0 192.168.1.x
access-list splitacl permit 192.168.1.0 255.255.255.0
access-list splitacl permit 10.0.0.0 255.255.255.0
group-policy VPNPolicy attributes
   split-tunnel-policy tunnelspecified
   split-tunnel-network-list value splitacl

UNABLE TO ACCESS THE INTERNET FROM LOCAL PROVIDER ON A SITE-TO-SITE VPN CONNECTION

Dear All,
I have a site-to-site connection from point A to point B. From point B i am unable to access the internet from local internet provider.
I am trying to ping from 192.168.20.1 the dns 8.8.8.8 but i receive the message "destination net unreachable".
When i run "show ip nat translation" i receive nothing.
The vpn connection is working properly, i can ping the other side 192.168.10/24
Below is the configuration of the cisco router on point B.
dot11 syslog
ip source-route
no ip dhcp use vrf connected
ip dhcp excluded-address 192.168.21.254
ip dhcp pool voice
network 192.168.21.0 255.255.255.0
default-router 192.168.21.254
option 150 ip 192.168.5.10
ip cef
ip domain name neocleous.ru
ip inspect name IOS_FIREWALL tcp
ip inspect name IOS_FIREWALL udp
ip inspect name IOS_FIREWALL icmp
ip inspect name IOS_FIREWALL h323
ip inspect name IOS_FIREWALL http
ip inspect name IOS_FIREWALL https
ip inspect name IOS_FIREWALL skinny
ip inspect name IOS_FIREWALL sip
no ipv6 cef
multilink bundle-name authenticated
vty-async
isdn switch-type primary-net5
redundancy
crypto isakmp policy 5
hash md5
authentication pre-share
group 2
crypto isakmp policy 10
encr aes
authentication pre-share
group 2
lifetime 28800
crypto isakmp policy 50
encr 3des
hash md5
authentication pre-share
group 2
crypto isakmp key Pb85heuvMde9Wdac5Qohha7lziIf142u address [ip address]
crypto isakmp invalid-spi-recovery
crypto isakmp keepalive 10
crypto ipsec transform-set TRANSET esp-aes esp-sha-hmac
crypto ipsec transform-set TRANSET2 esp-des esp-md5-hmac
crypto ipsec df-bit clear
crypto map CryptoMAP1 ipsec-isakmp
set peer [ip address]
set transform-set TRANSET
match address CryptoACL
interface FastEthernet0/0
description Primary Provider
ip address [PUBLIC IP MAIN PROVIDER] 255.255.255.252
ip access-group outside_acl in
ip mtu 1390
ip nat outside
ip virtual-reassembly in
load-interval 30
duplex auto
speed auto
crypto map CryptoCY
crypto ipsec df-bit clear
interface FastEthernet0/1
description TO LAN
no ip address
load-interval 30
speed 100
full-duplex
interface FastEthernet0/1.1
description DATA VLAN
encapsulation dot1Q 20
ip address 192.168.20.254 255.255.255.0
ip access-group inside_acl in
ip nat inside
ip inspect IOS_FIREWALL in
ip virtual-reassembly in
ip tcp adjust-mss 1379
interface FastEthernet0/1.2
description VOICE VLAN
encapsulation dot1Q 21
ip address 192.168.21.254 255.255.255.0
interface Serial0/2/0:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn incoming-voice voice
no cdp enable
interface FastEthernet0/3/0
no ip address
ip access-group outside_acl in
ip nat outside
ip virtual-reassembly in
shutdown
duplex auto
speed auto
crypto map CryptoCY
ip local pool VPNPool 192.168.23.2 192.168.23.10
ip forward-protocol nd
ip http server
no ip http secure-server
ip nat inside source list nat_list interface FastEthernet0/3/0 overload
ip route 0.0.0.0 0.0.0.0 [default gateway ip]
ip access-list standard VTY
permit 192.168.20.0 0.0.0.255
ip access-list extended CryptoACL
permit ip 192.168.20.0 0.0.0.255 192.168.3.0 0.0.0.255
permit ip 192.168.21.0 0.0.0.255 192.168.5.0 0.0.0.255
permit ip 192.168.21.0 0.0.0.255 192.168.6.0 0.0.0.255
permit ip 192.168.21.0 0.0.0.255 192.168.12.0 0.0.0.255
permit ip 192.168.21.0 0.0.0.255 192.168.2.0 0.0.0.255
permit ip 192.168.20.0 0.0.0.255 192.168.10.0 0.0.0.255
permit ip host 192.168.22.1 192.168.5.0 0.0.0.255
permit ip host 192.168.20.1 192.168.5.0 0.0.0.255
permit ip host 192.168.22.1 192.168.6.0 0.0.0.255
ip access-list extended DFBIT_acl
permit tcp any any
ip access-list extended inside_acl
permit ip 192.168.20.0 0.0.0.255 host 192.168.3.35
permit ip 192.168.20.0 0.0.0.255 host 192.168.3.39
permit ip 192.168.20.0 0.0.0.255 host 192.168.3.23
permit ip 192.168.20.0 0.0.0.255 host 192.168.3.18
permit ip 192.168.20.0 0.0.0.255 host 192.168.3.55
permit ip 192.168.20.0 0.0.0.255 host 192.168.10.144
permit ip 192.168.20.0 0.0.0.255 host 192.168.10.146
permit ip 192.168.20.0 0.0.0.255 host 192.168.10.141
permit ip host 192.168.20.253 host 192.168.3.21
permit ip host 192.168.20.254 host 192.168.3.21
permit ip 192.168.20.0 0.0.0.255 host 192.168.3.10
permit ip 192.168.20.0 0.0.0.255 host 192.168.20.254
ip access-list extended nat_list
deny ip host 192.168.20.254 192.168.10.0 0.0.0.255
deny ip host 192.168.20.254 192.168.3.0 0.0.0.255
deny ip host 192.168.20.1 192.168.3.0 0.0.0.255
deny ip host 192.168.20.1 192.168.10.0 0.0.0.255
deny ip host 192.168.20.2 192.168.3.0 0.0.0.255
deny ip host 192.168.20.2 192.168.10.0 0.0.0.255
permit ip host 192.168.20.1 any
permit ip host 192.168.20.2 any
permit ip host 192.168.20.254 any
ip access-list extended outside_acl
permit gre any host [ip address]
permit esp any host [ip address]
deny ip any any
ip sla 2
icmp-echo 192.168.10.254 source-interface FastEthernet0/1.1
frequency 180
timeout 500
ip sla schedule 2 life forever start-time now
logging 192.168.3.21
route-map DFBIT_routemap permit 10
match ip address DFBIT_acl
set ip df 0
route-map ISP2 permit 10
match ip address nat_list
match interface FastEthernet0/3/0
route-map nonat permit 10
match ip address nonat_acl
route-map ISP1 permit 10
match ip address nat_list
match interface FastEthernet0/0

You cannot access internet, because all traffic is tunneled for VPN !!!!
Please see cisco tech documentation and bypass traffic for internet.
eg. if lan traffic is going from site a to site b then through vpn
else
lan traffic to internet (any) should be out thorugh the vpn .

ERROR: The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Hello Everyone,
I keep getting this when trying to install 0r repair SQL Server 2008 R2 on a SBS 2011 Standard.
TITLE: Microsoft SQL Server 2008 R2 Setup
The following error has occurred:
The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
For help, click: http://go.microsoft.com/fwlink?LinkID=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.50.1600.1&EvtType=0xDF039760%25401201%25401
BUTTONS:
OK
the provided link says "There is no additional information about this issue" i am helpless
please tell assist.
Thanks.
Abdallah.M.M

Hi Abdallah,
According to your description, could you please post the summary and detail logs for further analysis? By default, the logs can be found in: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log.
Usually, the error occurs when the Windows Installer Service is not running or the Windows Installer registry settings are corrupted. I recommend you reset the Windows Installer Service settings in the registry and restart the Windows Installer Service,
then reinstall SQL Server 2008 R2. For more details, please review this similar
article.
Thanks,
Lydia Zhang

Support for Internet based client Management - SCCM 2012

Hi There,
My Company wants to go for Internet based client Management in SCCM 2012 SP1 R2 and here is the design I'm proposing. I'm getting a bit confused at one point and need suggestion....
Everything would work on HTTPS ( PKI Certificate based )... LAN and Internet.
1 Primary ( with non-client facing roles installed ) on LAN with two site systems.
- One Site System configured for INTRANET support only with MP, DP and SUP -> To support LAN users ( Allow
Intranet-only connections )
- One Site System configured for INTERNET support only with MP, DP and SUP -> To support Internet users ( Allow
Internet-only connections )
The INTERNET facing site system is in DMZ network connected to parent Primary via Firewall.
We want internet clients to talk to ONLY DMZ SCCM Site System and no connection to corporate LAN. We cannot open any ports for internet based clients to LAN.
If this is the supported scenario, then why we need to put the Internet FQDN in the Primary server Site System property. This server would not be available to internet. It should only be my DMZ SCCM server client should connect for MP, DP and SUP and only
this DMZ server should be accessible to client over internet.
Also, what least ports should be opened between :
- Parent Primary and its internet facing site system kept in DMZ
- DMZ Site system and internet clients.
Thanks in advance for your suggestions.
Sam

The FQDN has only to be specified on the Internet facing site system. You can leave this field blank on the primary site Server.
Ports to Open:
Internet --> DMZ Site Server:
TCP Port 443
TCP Port 80, if Fallback Status Point is installed
DMZ Site Server --> Primary Site:
TCP 135, 49152-65535
TCP 445
TCP 135, 24158 (fixed with
http://msdn.microsoft.com/en-us/library/bb219447(v=vs.85).aspx )
TCP 80, 443
If you have some other roles installed, please consult this page:
http://technet.microsoft.com/en-us/library/hh427328.aspx
Cheers,
Thomas Kurth
Netree AG, System Engineer
Blog:
http://netecm.netree.ch/blog | Twitter:
| LinkedIn:
| Xing:
Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

I recently loaded OS 10.6.2. I can get on the internet but can't access email. I get a pop up that asks for my email passwd. I enter the passwd but it is rejected. My email provider checked everything from their end and said it was my software. Any ideas?

I recently installed 10.6.2, everything was fine for a few days. Last night I logged on to check email and got a new pop up window asking for my email account password. Its never came up before with the old OS or with the new OS prior to this point. I entered my password but it was rejected. After an 1 1/2 hours on the phone with my internet/email service provider it was determined that my password was good and the system was ok on their end. Access to the internet is not affected so I think its something wrong with the new OS. Any ideas?
thanks

Mac OS X v10.6: Mail.app won’t open, or "You can't use this version of Mail…" alert after installing Security Update 2012-004:
http://support.apple.com/kb/TS4424?viewlocale=en_US&locale=en_US
Fellow user Grant Bennet-Alder offers this solution:
Some users have reported this problem if the Mail Application has been moved out of the top-level /Applications folder, or duplicated in another location.
When the Security Update is done, the old version of Mail is disabled.
The solution has been to:
1) make certain Mail is in the /Applications folder
2) There is no other copy anywhere else.
3) Once steps 1 and 2 have been done, Manually download and re-apply the Security Update (2012-004) by hand.
Security Update 2012-004 (Snow Leopard)
If the Mail.app has been LOST, it can be re-installed by applying the 10.6.8 version 1.1 combo update. But this update is quite large and it is usually not necessary:
Mac OS X 10.6.8 Update Combo v1.1

Windows vista home premium service pack 2.error measage __(the windows installer service could not be accessed.this can occur if the windows installer is not correctly installed .contact your support personnel for assistance )no error nurber

windows vista home premium service pack 2。error measage __（the windows installer service could not be accessed.this can occur if the windows installer is not correctly installed .contact your support personnel for assistance ）no error nurber

Hi Abdallah,
According to your description, could you please post the summary and detail logs for further analysis? By default, the logs can be found in: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log.
Usually, the error occurs when the Windows Installer Service is not running or the Windows Installer registry settings are corrupted. I recommend you reset the Windows Installer Service settings in the registry and restart the Windows Installer Service,
then reinstall SQL Server 2008 R2. For more details, please review this similar
article.
Thanks,
Lydia Zhang

UK-based support contact number for account membership

Is there a UK-based support contact number for account membership?

Hello,
in addition to John's hint (what concerns UK), you could use this link Adobe Connect Support phone numbers
Hans-Günter

IPSEC Cisco VPN connection. Modifying default VPN gateway allows internet traffic but loses access to VPN

Hello!!
I'm using the IPSEC Cisco VPN Network property to connect to my company.
Once I get connected, I lose internet access, because all the traffic is redirected through the tunnel and I want both, of course.
If I modify the default getaway in the routing table, with this command
route change default x.x.x.x, where this is the getaway IP when not connected to the VPN,
I gain access to internet, but I lose access through the VPN tunnel.
I was reading about it in google, and what I have to do is to add a static route to the VPN again, but I don't know how.
Could you please help me?
thanks in advance!!

Hi Norbert,
I am sorry to say that configuring routes in Azure Virtual network is not supported. I recommend you to submit your reuqirement on Azure Feedback and hope it would be released soon:
http://feedback.azure.com/forums/217313-networking-dns-traffic-manager-vpn-vnet
Best regards,
Susie
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Who do I contact for support

Yesterday I got the YVM4 error when trying to access the On Demand players i.e BBC iPlayer. Tried a soft reset by pressing the blue on/off button at the front for 8 secs but problem still persisted.
I then turned power off/on via the switch at the back and problem gone!
Today I found that On Demand and BT Vision were not available, got error saying not connected to network.
Tried both the previous solutions and by turning power off/on at the back I got demand back and network showed connected.
My broadband was functionning correctly on my PC so loss of network.
The YouView Community forum has a number of posts about this, with some people getting the problem on a regular basis, and it is being reported that it may be due to the box losing the DNS setting. The following fix was suggested by YouView:
Please go to Settings > Network & Internet > Network Connection Status. If the status is saying CONNECTED, please try the following steps:
Go to Settings > Network & Internet > Wired Connection. If the box is saying AUTOMATIC, switch it to MANUAL. Click Next. You will see three rows of numbers. Leave them as they are and click Next. You will see two rows of boxes, Primary and Secondary DNS. Leave the second row blank. Put a single '8' into the Primary DNS boxes so that it reads 8.8.8.8. Click Next and when it finishes finding your router, click Finish.
Turn off your router, and reset your box. Turn the box and then the router back on again. When it resumes, you should be able to access On Demand content.
However there seemed to be some misgivings by users that this would actually make any difference.
Having had both the problems mentioned earlier I started to wonder who I should contact for support if I get problems. Should it be BT Vision as they supplied the box, or should it be YouView as it's their service.
Would appreciate some advice.
Solved!
Go to Solution.

I have mine setup for static ip addressing, due to the number of devices I have on my network - so not had that issue as of yet.
The reboot of router will flush the dns, so this is why it's recommended as if something had spammed dns cache it can cause numerous problems, so best to clear it out which is by rebooting the router - for pc's you can clear cache on the pc itself via command line - and on my pch-c200 i can clear the cache directly on that.
In regards to support, if you got the product from BT then BT should officially be providing the support and no-one else, but there should be no reason why you can't go directly to youview or humax to get other questions you may have answered

Quick recovery image for internet based clients

Hello all,
Imaging of internet based clients is not supported with SCCM, but is there any other (Microsoft) way to quickly recover to a standard image for internet based clients (we use MS Surface for our sales reps)? For example, putting an standard image on a seperate
partition with which you can instruct users by phone to redeploy their machine to an original configuration? I do not think that DaRT will solve my issue by the way.

I haven't implemented this myself. I just thought it was a cool idea. It's primarily designed to solve this problem with very small branch offices using Direct Access. You should contact 1E for more information
eg the step: "Prestage content using Nomad".
Where is the content coming from? Remember that this is designed for a small office so Nomad could be using peer-to-peer distribution here. Also, with Nomad, you could run that step outside the OSD task sequence so that the content will already
be available (by downloading slowly over time) when and if required.
Gerry Hampson | Blog:
www.gerryhampsoncm.blogspot.ie | LinkedIn:
Gerry Hampson | Twitter:
@gerryhampson

Support contact for Internet VPN based provider access

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