Switching to BT Infinity and new e-mail problem

Just ordered BT Infinity with an installation date in three weeks, I am switching from Talk Talk. When setting up order I put in my desired btinternet.com and this was accepted. I understand that BT will use this to communicate with me over my order. However I can't log into BT mail (either on line or via Thunderbird), I just get an "incorrect user name or password" message. My e-mail address and password work fine for accessing my account on the BT site.
Is this a fault or is there usually a delay in setting up the e-mail side of things for new customers? Just wondering whether the email won't be active until installation date which is a concern if BT want to contact me.
Many thanks

Tregolwyn wrote:
..... I am switching from Talk Talk. ....
Many thanks
Great news 
My experience in THIS POST.
I mention this just in case you need this bit.-
"My Post about the things needed to do and keep to confirm leaving http://forums.digitalspy.co.uk/showthread.php?p=52734442#post52734442"
Hope your move goes well.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

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