Text missing from returned form

I created a PDF form in InDesign CS6 on a Macbook Pro. The form is quite complicated with many form fields, radio boxes, check boxes, a few required fields and an email submit button. It is used by our sales reps to fill out their customer information for each sale. They hit the email submit button and return the email to our business office, which receives the PDF form in whole (not just the data), and uses it to enter the information into a database. This has been going very smoothly for over a year.
Rather suddenly a few weeks ago, the business office noticed that form fields in returned forms were acting strangely. Text was invisible until the field containing the text was clicked on. Then the text became visible.
The business office was only aware that the text was missing because it was unusual for those particular form fields to be left empty, so they called the sales reps to question the empty fields and were told they had been filled in...once they knew the fields should have been filled, they clicked and voila!...they weren't really empty.
The method used to create the tickets has not been changed in the past few weeks and no updates have been made to the computers that have been creating the tickets, so we believe we have eliminated errors there (but we're open to suggestions there, of course!)
The PDFs are being filled out mostly on computers running Windows XP or above (none running Windows 8) and using Acrobat Reader 10 or 11. They are being opened in the business office on computers running Windows XP. The business office computers are running Acrobat Reader 11.
If you have any thoughts or suggestions on what might be causing the issue of the disappearing text, I'd love to hear them!

Hi Mead324,
This is happening because your user filled the PDF form using MAC Preview. Ask them to fill and submit the form using Adobe Reader and Acrobat only then everything should work fine.
Regards,
Anoop

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