The Favourite Content Portlet could not be populated.

Hi all,
I am new in PORTAL, I made an Instant portlet which was working fine. But then started an error occuring when I view the Portal Page:
"The Favorite Content Portlet could not be populated.<br/><br/>Error Message<br/>."
This error is show in a dialog box when ever I view page or navigate to other tabs(subpages) of portal.
When I diagnose I got that this error is in "Main Navigator". If I delete the Main Navigator from Portal this error does not occur. But without Navigator subpages(tabs) cannot be visible.
This is the case when I make new INSTANT PORTAL.
Please Help urgent!!!!!!!!!!!!
Thanks,
Fahim

I strongly recommend upgrading to the 3.0.9 release (iAS
1.0.2.2) with the 3.0.9.8.2 patch (this patch should be
available for NT/2000 this week). Also, the database should be
running 8.1.7.1 (or later), as explained in the iAS release
notes.
Regards,
Jerry

Similar Messages

The Favorite Content Portlet could not be populated

Hi all,
I am new in PORTAL, I made an Instant portlet which was working fine. But then started an error occuring when I view the Portal Page:
"The Favorite Content Portlet could not be populated.<br/><br/>Error Message<br/>."
This error is show in a dialog box when ever I view page or navigate to other tabs(subpages) of portal.
When I diagnose I got that this error is in "Main Navigator". If I delete the Main Navigator from Portal this error does not occur. But without Navigator subpages(tabs) cannot be visible.
This is the case when I make new INSTANT PORTAL.
Please Help urgent!!!!!!!!!!!!
Thanks,
Fahim

I strongly recommend upgrading to the 3.0.9 release (iAS
1.0.2.2) with the 3.0.9.8.2 patch (this patch should be
available for NT/2000 this week). Also, the database should be
running 8.1.7.1 (or later), as explained in the iAS release
notes.
Regards,
Jerry

The Favorite Content Portlet could not be populated.Error Message

Hi all,
I am new in PORTAL, I made an Instant portlet which was working fine. But then started an error occuring when I view the Portal Page: "The Favorite Content Portlet could not be populated.Error Message." This error is show in a dialog box when ever I view page or navigate to other tabs(subpages) of portal.
When I diagnose I got that this error is in "Main Navigator". If I delete the Main Navigator from Portal this error does not occur. But without Navigator subpages(tabs) cannot be visible.
This is the case when I make new INSTANT PORTAL. Please Help urgent!!!!!!!!!!!!
Thanks,
Fahim

I strongly recommend upgrading to the 3.0.9 release (iAS
1.0.2.2) with the 3.0.9.8.2 patch (this patch should be
available for NT/2000 this week). Also, the database should be
running 8.1.7.1 (or later), as explained in the iAS release
notes.
Regards,
Jerry

Portlet could not be contacted

Hello!
Has anybody experinced this problem:
we have the following:
Server A, Windows 2000,2GB RAM, 9ias(9.0.2.0.0) [ infrastrcture, Portal, J2ee container, webcashe ]
Server B, Database Oracle 9i
when accessing a portal page through Webcashe over SSL, the user receives the error message, "Portlet could not be contacted".
when accessing a portal page directly (not over SSL and not through WEBChache), results no error message.
The problem appeared when the tried to deploy an j2ee applications to OC4j,deployment failed and they rebooted the server.
http event_log contains the following error:
03/Apr/2003:11:04:05 +0000 -- Error: SSL Handshake Failed NZERROR=28858
03/Apr/2003:11:04:23 +0000 -- Warning: In recv, recv fails with Net_Recv_x: Socket Timed out = 948
03/Apr/2003:11:04:25 +0000 -- Information: <Invalidation>0 URLs with prefix /pls/portal/ have been successfully invalidated.
03/Apr/2003:11:04:25 +0000 -- Information: <Invalidation>Invalidation with info 'INVALIDATION INFO.: URL=/pls/portal/PORTAL.wwpro_app_provider.do_object_signon;Event=invalidate_session_data' has returned with status 'SUCCESS'; number of documents invalidated: '0'.
03/Apr/2003:11:04:25 +0000 -- Error: In send, send fails with Net_Send_x.WriteFile: Socket Network Error = 64
03/Apr/2003:11:04:25 +0000 -- Error: SSL Handshake Failed NZERROR=28858
and the log.xml under 9ias_home\dcm\logs\dcmctl_logs shows
<MESSAGE>
<HEADER>
<TSTZ_ORIGINATING>2003-04-03T12:57:09.078+02:00</TSTZ_ORIGINATING>
<COMPONENT_ID>iAS_dcm</COMPONENT_ID>
<MSG_TYPE TYPE="ERROR"></MSG_TYPE>
<MSG_GROUP>n/a</MSG_GROUP>
<MSG_LEVEL>1</MSG_LEVEL>
<HOST_ID>NT16</HOST_ID>
<HOST_NWADDR>139.106.0.2</HOST_NWADDR>
<MODULE_ID>oracle/defaultLogger/ExceptionLogger</MODULE_ID>
<PROCESS_ID>null-Thread[main,5,main]</PROCESS_ID>
<USER_ID>administrator</USER_ID>
</HEADER>
<PAYLOAD>
<MSG_TEXT>[TM] !!! Warning !!!
We have detected multiple DCM management processes managing the iAS instance, "D:\oracle\9ias". If configuration changes or application deployment operations are executed while multiple management processes are running, inconsistencies in configuration can occur. It is highly recommended that just one DCM management process be running at a time. The management process may be in the form of either the dcmctl command line process or the EMD management process.
If you have verified that only one management process is running and this message is still being logged, it is possible a management process was not shutdown down properly. Run "dcmctl shutdown -force" to properly shutdown the iAS instance and clean up any left over process state.</MSG_TEXT>
</PAYLOAD>
</MESSAGE>

Hi,
<MSG_TEXT>[TM] !!! Warning !!!
We have detected multiple DCM management processes managing the iAS instance, "D:\oracle\9ias". If configuration changes or application deployment operations are executed while multiple management processes are running, inconsistencies in configuration can occur. It is highly recommended that just one DCM management process be running at a time. The management process may be in the form of either the dcmctl command line process or the EMD management process.
If you have verified that only one management process is running and this message is still being logged, it is possible a management process was not shutdown down properly. Run "dcmctl shutdown -force" to properly shutdown the iAS instance and clean up any left over process state.</MSG_TEXT>
This is a synchronous problem between dcm proccesses.
You can solve it by installing 2591631 patch.
Also You should install 9.0.2.1 CorePatch before 2591631 patch.
And i want to tell that I think it isnt relevant about your problem "Portlet could not be contacted".
Good luck.

Portlet could not be contacted error in content area

hi everybody,
i've developed an application using Portal Content Area.And i am
accessing the content Area
like "http://<servername>/pls/portal30/url/folder/<Content area
name>".
But when i access it shows "Error : Portlet could not be
Contacted".then when i press refresh it opens the content Area.
Now i badly in need of avoiding that portlet error and directly
go to content area.
Pl. help me.
thanks in advance
regards,
Kathir

I strongly recommend upgrading to the 3.0.9 release (iAS
1.0.2.2) with the 3.0.9.8.2 patch (this patch should be
available for NT/2000 this week). Also, the database should be
running 8.1.7.1 (or later), as explained in the iAS release
notes.
Regards,
Jerry

Portal Jserv : fetcher dying...The portlet could not be contacted.

I have a TAR open, but with no luck till now. So here it goes:
Configuration: IAS 1.0.2.2 on HPUX11 32bit, oracle 8.1.7.2.5 on NT4 sp6
When trying to login to main portal myhost.mydomain:7777/pls/portal30 I get Error: The portlet could not be contacted.
The Jserv log has these entries:
[26/02/2002 10:33:02:785 GMT-05:00] page/UncaughtException in thread name=conten
t-fetcher10, starting a new fetcher after exception
java.lang.NoClassDefFoundError
at oracle.webdb.cache.CacheHTTPConnection.<init>(CacheHTTPConnection.jav
a:54)
at oracle.webdb.cache.CacheFactory.getHTTPConnection(CacheFactory.java:5
7)
at oracle.webdb.page.ContentFetcher.run(ContentFetcher.java:170)
The Apache log looks OK.
Anybody has any idea how to get it straight ???
If logging through SSO to "Mod_plsql Configuration Menu" as portal30, I get the mod_plsql configuration page working
Please help, as we are in the dark here (our local oracle support including).

I have a TAR open, but with no luck till now. So here it goes:
Configuration: IAS 1.0.2.2 on HPUX11 32bit, oracle 8.1.7.2.5 on NT4 sp6
When trying to login to main portal myhost.mydomain:7777/pls/portal30 I get Error: The portlet could not be contacted.
The Jserv log has these entries:
[26/02/2002 10:33:02:785 GMT-05:00] page/UncaughtException in thread name=conten
t-fetcher10, starting a new fetcher after exception
java.lang.NoClassDefFoundError
at oracle.webdb.cache.CacheHTTPConnection.<init>(CacheHTTPConnection.jav
a:54)
at oracle.webdb.cache.CacheFactory.getHTTPConnection(CacheFactory.java:5
7)
at oracle.webdb.page.ContentFetcher.run(ContentFetcher.java:170)
The Apache log looks OK.
Anybody has any idea how to get it straight ???
If logging through SSO to "Mod_plsql Configuration Menu" as portal30, I get the mod_plsql configuration page working
Please help, as we are in the dark here (our local oracle support including).

Pls/portal shows: Error: The portlet could not be contacted after SSL enab

The OCS /pls/portal page shows: Error: The portlet could not be contacted, I believe this happened after SSL enabling the system. Anyone out there seen this errof before?

FYI
This happens if you remove port 80 as a listening port webcache/em, etc. Oracle claims it needs port 80 for internal communication. For whatever reason the /pls/portal providers are registered in non-SSL. Not sure if Oracle will provide a fix or ?

Remove-SPContentDatabase : The content database could not be found

I am using SharePoint 2010
============================================
PS C:\Windows\system32> get-spdatabase 8fdf806b-6dc8-49b2-8bfc-d574707ea58c
Name Id Type
Managed Metadata Serv... 8fdf806b-6dc8-49b2-8bfc-d574707ea58c Microsoft.SharePo...
=======================================================
The "Managed Metadata Service_e13d38135b8b4f268e0aa0d4c6d408b1" does not exist on the SQL Server.
When I remove the database, I am getting following error in powershell
==========================================================
PS C:\Windows\system32> remove-spcontentdatabase -id 8fdf806b-6dc8-49b2-8bfc-d574707ea58c
Remove-SPContentDatabase : The content database could not be found.
At line:1 char:26
+ remove-spcontentdatabase <<<< -id 8fdf806b-6dc8-49b2-8bfc-d574707ea58c
+ CategoryInfo : InvalidData: (Microsoft.Share...ContentDatabase:SPCmdletRemoveContentDatabase) [Remove-SPContentDatabase], SPException
+ FullyQualifiedErrorId : Microsoft.SharePoint.PowerShell.SPCmdletRemoveContentDatabase
============================================================
I dont want to use the DeleteConfigurationObject option as per below blog.
http://blogs.technet.com/b/nishants/archive/2010/04/14/how-to-delete-orphan-configuration-objects-from-sharepoint-farm.aspx
Are there any other options to fix this situation.
Thanks
Nate

MMS is not a Content Database, it is a Service Application Database. Run:
$db = Get-SPDatabase <GUID>$db.Delete()
That should do it.
Trevor Seward
Follow or contact me at...
&nbsp&nbsp
This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Cannot access page groups via Navigator "portlet could not be contacted"

On the Portal Navigator's Page Groups tab, the error "The portlet could not be contacted." appears where the list of Page Groups should be.
This is happening for 2 users. I see it the error in 1 browser, but not in another (logged on in both browser as same user).
There are no errors in the Apache error log. There are errors in the OC4J_Portal application log:
07/01/26 14:32:05 portal: id=673911615591,2 ContentFetcher Unexpected Exception Request Failed:oracle.webdb.dispatcher.DispatcherException: I/O Error dispatching request name=content-fetcher0 label=dbPortlet url=http://portal.domain.com:7823/pls/portal/!PORTAL.wwpro_app_provider.execute_portlet/771029724/15 time=949ms timeout=15000ms process=Redirecting
07/01/26 14:32:05 portal: [perf] 199.64.107.21 http://portal.domain.com:7823/pls/portal/!PORTAL.wwpro_app_provider.execute_portlet/771029724/15 id=673911615591,2 type=dbPortlet name=ORACLE+PORTAL,6_500169_6_3_23 status=(null) user=E032034 subscriberID=1 reqTime=949ms waitTime=0ms cache=(null) timeout=No redirects=0 bytes=0 authLevel=10 webCacheStatus=(null) webCacheExpires=(null) webCacheAge=(null) csConv=No readTime=No,0ms pageTimeout=No procTime=0ms
07/01/26 14:32:05 portal: [perf] 199.64.107.21 http://portal.domain.com:7823/pls/portal/!PORTAL.wwpob_page.show?_pageid=6,3,6_23 id=673911615591,2 type=pageMeta name=6,3,6_23 status=200 user=E032034 subscriberID=1 reqTime=90ms waitTime=0ms cache=MISS,NEW timeout=No redirects=0 bytes=19652 authLevel=10 webCacheStatus=MISS,STALE [G] webCacheExpires=86400 webCacheAge=0 csConv=No readTime=No,0ms pageTimeout=No procTime=90ms
07/01/26 14:32:05 portal: [perf] 199.64.107.21 http://portal.domain.com/portal/page?_pageid=6,3,6_23&_dad=portal&_schema=PORTAL id=673911615591,2 type=page name=6,3,6_23 status=200 user=E032034 subscriberID=1 reqTime=1039ms waitTime=0ms cache=(null) timeout=No redirects=0 bytes=16878 authLevel=10 webCacheStatus=(null) webCacheExpires=(null) webCacheAge=(null) csConv=No readTime=No,0ms pageTimeout=No procTime=0ms
I placed the log in debug mode and got the error below:
07/01/26 18:54:20 portal: DEBUG: active=26 id=8817185720131,2 Content Fetcher Caught Dispatcher Exception :
oracle.webdb.utils.PortalExceptionImpl: I/O Error dispatching request
     at oracle.portal.PortalException.<init>(Unknown Source)
     at oracle.webdb.dispatcher.DispatcherException.<init>(Unknown Source)
     at oracle.webdb.dispatcher.HTTPDispatcher.dispatch(Unknown Source)
     at oracle.webdb.dispatcher.CacheDispatcher.dispatch(Unknown Source)
     at oracle.webdb.page.ContentFetcher.run(Unknown Source)
Caused by: java.net.ConnectException: Connection refused: connect
     at java.net.PlainSocketImpl.socketConnect(Native Method)
     at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:305)
     at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:171)
     at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:158)
     at java.net.Socket.connect(Socket.java:452)
     at java.net.Socket.connect(Socket.java:402)
     at java.net.Socket.<init>(Socket.java:309)
     at java.net.Socket.<init>(Socket.java:153)
     at HTTPClient.HTTPConnection$EstablishConnection.run(HTTPConnection.java:3938)
caused by: java.net.ConnectException: Connection refused: connect
     at java.net.PlainSocketImpl.socketConnect(Native Method)
     at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:305)
     at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:171)
     at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:158)
     at java.net.Socket.connect(Socket.java:452)
     at java.net.Socket.connect(Socket.java:402)
     at java.net.Socket.<init>(Socket.java:309)
     at java.net.Socket.<init>(Socket.java:153)
     at HTTPClient.HTTPConnection$EstablishConnection.run(HTTPConnection.java:3938)
What is confusing is how 1 browser gets the error but another does not.
Any suggestions?
TIA

This issue seems to be related to the specific URL used to access the Navigator. I was using a specific URL to display a particular page region for editing, namely
/portal/page?_pageid=6,3,6_23&_dad=portal&_schema=PORTAL&p_otype=FOLDER&p_octx=FOLDER.334478_1453&p_domain=wwc&p_sub_domain=SITEEXP
Once the Navigator is accessed via this URL, all subsequent attempts to access Page Groups Navigator portlet fail.
I changed my process to not use the URL above.

I'm running snow leopard. The try to open any .mov file in Quicktime, and I get an error message that says, "The document xyz.mov could not be opened. The movie is not in a format that Quicktime player understands. I'm a recent upgrade to Snow Leopard.

I'm running snow leopard. The try to open any .mov file in Quicktime, and I get an error message that says, "The document xyz.mov could not be opened. The movie is not in a format that Quicktime player understands. I'm a recent upgrade to Snow Leopard.
Help!
Thanks, Mark

Unfortunately, the error message gives no details about what codec might be missing or what it needs.
If the file can't be opened in QT, it only means you cannot use the QT "Inspector" window to check what compression formats were used to create the file. It does not mean you can't use the Finder "Information" window to check on the compression formats or use a third party media information window (e.g., like VLC which will open many compression formats not supported natively by QT) to determine what kind of data is included in the MOV wrapper. If the file cannot be opened in any app, it is usually a good sign that the file itself is corrupted.
It's a stupid error message. Apple should do better than that.
Error trapping is quite extensive but there are still many areas which require human oversight. The message is telling you that either the container has a problem (e.g., not properly terminated, non-standard, or corrupted) or that one or more of the compression formats used is not supported by your current codec component configuration or that the data was encoded using non-standard settings or preferences not supported by QT or that the fourCC code does not match the data contained in the file or that there are timecode inconsistencies, etc., etc., etc. In short there are a near infinite number of possible problems for which it would be very difficult/nearly impossible to program error trapping depending on your sourcing of content and how you process it before it reaches the player app. Think of it like trying to play a BD disc in an DVD player.
I'll call Apple support when I get a chance.
Chances are good that they will end up sending you back here. In any case, it is often a good idea to post a sample file for examination by other QT users. At the very least, they should be able to tell you if the sample file will play on other systems which would indicate whether or not the file itself is bad and under the best of circumstances whould allow them to examing the file in detail for various common problems.

"Error: the xajax Javascript file could not be included. Perhaps the URL is incorrect? URL: /includes/javascript/xajax_js/xajax.js". other posters with a xajax error on this board got the response to go look for developer resources. (i'm not a developer)

I'm on a mac running 10.6.8, was using Firefox 6.02 when the problem started, i performed a clean install of 7.01, installed the latest Flashplayer, and reinstalled java (the 10.6.5 update file from apple's site).
I seem able to load video at youtube.com, and was able to load web-based irc chatrooms at ircchat.tv. however, at jamplay.com a paid member site, all of the lessons are flash video, and there's a live video feed chat room that is also flash based, and I am not able to view this content. the video content pops up the error message "Error: the xajax Javascript file could not be included. Perhaps the URL is incorrect?
URL: /includes/javascript/xajax_js/xajax.js" and the clicking on the "launch chatroom" button does exactly nothing.
I have contacted the jamplay site team but their recommendations are the steps I have already taken, mentioned above, that did not resolve the issue.
some links to content on their site visible without being a member:
http://www.jamplay.com/
this one has a flash interface that, if things were working, would have a video in the center and members and staff talking abouth that area of the site when you click on one of the title buttons. Now that I am having this problem, nothing is clickable and there's no indication that there should be a video in the center. The error message regarding xajax does not come up at all.
http://www.jamplay.com/guitar-lessons/beginners/1/527-16-circle-of-fifths
same thing. video content is missing, xajax error does not appear.
http://www.jamplay.com/live
when I load these all content except the video loads on the page. this page does not give me the error at all, just does not load the video
I can't seem to recreate the actual error without being logged in as a member of the site.
The apple support team gave me a one-time free suppport ticket to troubleshoot an ethernet issue I was having. Unfortunately, the databases I removed were not deemed either by apple or me to be noteworthy or necessary to retain (all of them were for software I not longer have or use). I don't know which plist file might have been the one I need now. I did reinstall the java and flash items. The only other item that I think it might be is a set of belkin router software that I uninstalled because i'm not using any belkin hardware anymore.
If someone has any kind of idea I would be most appreciative.

That's a comment in the file. It has no effect at all.

This is a new notification coming up with iTunes, why and how do I fix it? The song "Penny Lane" could not be used because the original file could not be found. Would you like to locate it?

This is a new notification coming up with iTunes, why and how do I fix it?
The song “Penny Lane” could not be used because the original file could not be found. Would you like to locate it?
Max

Hey xxCreepyFiaxx,
First, I would try the following suggested steps for when you don't see content in iTunes after updating:
Quit iTunes.
Download and install the latest version of iTunes.
Use the Finder (Mac) or Windows Explorer (Windows) to go to the iTunes folder that contains the iTunes library files:
Mac OS X
/Users/username/Music/iTunes/
Microsoft Windows Windows XP and Windows 2000
\Documents and Settings\username\My Documents\My Music\iTunes\
Microsoft Windows Windows Vista and Windows 7
\Users\username\Music\iTunes\
Drag the iTunes Library file from the above location to the Desktop.
Open the Previous iTunes Libraries folder in the iTunes folder.
Locate the file named iTunes Library YYYY-MM-DD where YYYY-MM-DD is the date you upgraded iTunes (Year-Month-Day).
Drag this file to the iTunes folder (the enclosing folder).
Rename this file to iTunes Library.
Open iTunes.
You should now see your missing content in iTunes.
via: No content shows up in iTunes after updating
http://support.apple.com/kb/TS1967
If that doesn't resolve the issue, then I'd go through the steps in here:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Have a good one,
Delgadoh

Error message received: The iTunes update server could not be contacted

Please help! I'm using a windows 7 laptop. The iTunes store is not displaying images, and if I try to import a CD it will not access the gracenote database for track info.Tried updating but got the error message 'the itunes update server could not be contacted'. I'm accessing the internet via a Tmobile dongle and all other web content is working . I have uninstalled and reinstalled itunes, checked my driver are up to date and that my AVG firewall allows iTunes through.I have disabled the windows firewall.I tried disabling the AVG one completely too but that had no effect so I'm stuck - can anyone help?

Not sure if you already fixed this problem or not, but I recently upgraded my laptop to Win7 and ran into the same issue. My Internet connection was working fine, I could even browse the store within iTunes, just couldn't download any software or firmware updates. I fixed it by editing the "hosts" file located in the C:\Windows\System32\drivers\etc folder. Open it in notepad with admin rights (right click notepad & select "Run as administrator"). Uncomment (delete the hash symbol "#") the last 2 lines or the ones that consist of "127.0.0.1 localhost" and "::1 localhost". Restart iTunes and see if this works (if you haven't already found a solution).

The song...could not be used because the original file could not be located

I just used Garageband this past Sunday, no problem...I open it up tonight and I get this message:
"The song...could not be used because the original file could not be located."
I click the OK button and it comes up with another song title, and I have clicked it 20 or 30 times already and it keeps coming up and I can't access anything else and it is frustrating!
Anyone know how to stop the madness?!
iMac 2.7 GHz Intel Core i5, 8 GB RAM, 1 TB HD, OS X 10.9.3
Garageband 10.0.2

"The song...could not be used because the original file could not be located."
GarageBAnd cannot find the recorded media or imported audio files, that should be in the Media folder inside your project.
Crtl-click the GarageBand icon in the Dock and use Force-quit to quit your current project.
Then ctrl-click the .band file of your current project and select "Show package contents." open the Media folder inside and check if all recorded media and imported audio files are there and you can play them.
Have you moved your project or has it been transferred by mail?
If the media are missing or do not play, there is not much you can do. If all media are there, repair the permissions of the project. If it is on an external drive, move it to your system drive and try there.
If you cannot rescue the project, copy the media file out of the project, so you can use the recordings to recreate the song.You can launch GarageBand into the file "recent songs" panel to create a new project or to pick a recent project, by holding down the alt/options key while double-clicking the GarageBand icon.

HP scanning error: "An error has occurred saving the file because it could not be written to..

HP scanning error: “An error has occurred saving the file because it could not be written to. Check the properties for the file to make sure it is not read-only.” Dr. Google finds others with this problem. Some claim that this is caused by an upgrade of Apple OS10 (which I did do). One claims that HP has a "patch" for this problem. If I try to quit HP scan, it won't quit and freezes my computer. Here's the odd thing. I have no problem scanning in a colored page from Scientific American either before or after this error (after rebooting each time), but simple black and white documents started just today to give the error message above.

Thank you for the link however if I understood all of the instructions I would still be reluctant to try this on my own especially from a third unknown party where some of the information may be wrong and/or lost in translation. (Google translation at the end of this comment). The instructions say to uninstall the software. So if I uninstall the original HP software am I using the original disk to reinstall and then personalize again?What about all of the updates since I originally installed the software? I found the Disk Utility but what is "gatekeeper"And I am using OS X 10.9.1 that is current because I downloaded the latest upgrade. How would I reinstall it?And at what point do I go to the URL for the software drivers and the patch? This is just not practical for someone who is not proficient in troubleshooting applications.I switched to Apple because I don't want to have to go through this kind of process, take my time to fix the application and potentially mess up my system . WHy should I have to try to figure out how to retrieve the normal function in this case, of my All-In-One. If it is so simple why can't HP develop the fix and make it available? Unfortunately right now I have to find an alternative to scan some important business documents that are due today. Since I am using an older printer by technology standards even though it is working fine I may be looking for a replacement and HP may no longer be at the top of my list given that the problem appears to affect other HP models. No need to answer my questions, I'm not going to try this fix based on these instructions. Please HP provide a fix for this problem with the scanner and MAC OS X 10.9.1 compatibility! Translation of the information on the suggested link: We hereby send you a guide that should help you in solving the problem .Please carry the following: 1 Please uninstall the software again .Goto -> Programs - > Hewlett -Packard - > HP Uninstaller 2 Please repair permissions on your Mac .Go -> Utilities -> Disk Utility - > Repair Disk Permissions . 3 Please disable ' gatekeeper ' on your Mac . 4 Reinstall the full software for MAC 10.6 and patch for 10.7 / 10.8 / 10.9. HP Scanjet Software and Drivers for Mac OS X v10.6 features :http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/ ? sp4ts.oid = 457 534 & spf_p.tpst = swdMain & spf_p.prp_swdMain = wsrp - navigationalState 3Di % dx % 253D % 257CswItem % 253Dsj_78355_5 % 257CswEnvOID % 253D219 % 257CitemLocale % 253D % 253D % % 257Cs wLang 257Cmode % 253D % 257Caction % 253DdriverDocument & javax.portlet.begCacheTok = com.vignette.cachetoken & javax.portlet.endCacheTok = com.vignette.cachetoken
Scanjet software patch to Use OS X 10.6 Software and Driver on OS X:http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/ ? sp4ts.oid = 457 534 & spf_p.tpst = swdMain & spf_p.prp_swdMain = wsrp - navigationalState 3Di % dx % 253D % 257CswItem % 253Dcs_97791_1 % 257CswEnvOID % 253D219 % 257CitemLocale % 253D % 253D % % 257Cs wLang 257Cmode % 253D % 257Caction % 253DdriverDocument & javax.portlet.begCacheTok = com.vignette.cachetoken & javax.portlet.endCacheTok = com.vignette.cachetoken

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