The phone will not turn on normally and I will get a cloud-like image on the screen. After swiping repeatedly on the scrren I get a large numeral 5 with the letters J K L underneath the 5. The phone sreen then eventually goes blank.

iPhone 5S does not turn on after using it earlier in the day.The screen shows a cloud-like image and after swiping the screen repeatedly, it shows a large numeral 5 with the letters J K L underneath.

Hey penguin42,
So it sounds as if your iPhone is not completely starting up, a distressing situation to be sure. Let's see if we can get you up and running.
I would suggest that you troubleshoot using the steps in this article -
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Start with the section titled If your device gets stuck during startup.
When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
Get more help
If you still need help after trying the steps above, contact Apple Support.
Thanks for using Apple Support Communities.
Happy computing,
Brett L

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Hi Windy08,
If you are having an issue with charging your iPhone, you may want to start your troubleshooting with the steps in this article -
If you can’t charge your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L

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Hi S,
Did they have you try an SMC Reset: http://support.apple.com/kb/HT3964?

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http://support.apple.com/kb/HT1414
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help me
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Hey Yan Heng,
Thanks for the question. It sounds like your iOS device is not recognized in iTunes for Windows, while in recovery mode. The following resource may help to resolve your issue. While you should run through each step, the specific information related to your symptom is outlined in Step 5 (If the device is not recognized while in Recovery Mode).
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
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Hi lammyrock,
I want to let you know to be patient as this troubleshooting can take some time depending on many different. First try putting your iPhone into recovery mode and then use iTunes to restore it. To do that, you can that by making sure that your iPhone is turned off, hold the Home button down while it is plugged into iTunes. You should get the graphic on your iPhone to plug it into iTunes and iTunes should prompt you to restore it. Once that is done and if you have a back up in iTunes or in iCloud, then you can put that back on after the restore is complete. Take a look at the article below for more information to help you.
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Wuz

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http://support.apple.com/kb/ht3964
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The phone will not turn on normally and I will get a cloud-like image on the screen. After swiping repeatedly on the scrren I get a large numeral 5 with the letters J K L underneath the 5. The phone sreen then eventually goes blank.

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