The plastic hinge between my screen and the computer (macbook pro retina) is cracked and doesn't hold the screen anymore? Can Apple change it?

The hinge between my screen and my computer (macbook pro retina) has cracked and doesn't hold the screen anymore. Can I fix it without changing my screen. And if it's still on guarantee does Apple have to repair it?

Apple can fix any and all of their computers.  Whether it would be charged to you would be the question.   Do you have AppleCare?
Accidental damage is not covered by AppleCare.
How old is this computer?

Similar Messages

  • Can I swap between usb2 and usb3 on macbook pro retina

    can I swap between usb2 and usb3 on macbook pro retina.
    At the moment I have an external USB2 HDD and have ordered
    a new USB3 HDD.
    Does the macbook automatically recognise the difference.
    Regards
    oldboy135

    Yes, the MBP will accommodate USB2 peripherals in the USB3 ports, but the transfer rate will be at USB2 speeds.
    You may use both without concern.
    Ciao.

  • What's the price for a MacBook Pro Retina Display Top Case with battery in the US?

    I'd like to know what´s the price for a MacBook Pro Retina Display Top Case with battery in the US.

    Here you go.

  • Macbook Pro Retina 15" flashing image/icon of world on screen at startup

    My Macbook Pro (retina 15"), flashed an image/icon of the world when started up, and it had to be restarted before starting up properly. What's the reason for this? Is this an issue?

    Search on globe at startup.
    When I did up came some answers from way back in 2006.
    It said to go to preferences startup & select the start up.  I tried that & then restarted & while it seemed to take awhile then the rest has been faster.
    It was saying something about losing where to find the start up so it was hunting until it found it.  Something like that.
    I'm on a 2012 13" MacBookPro running Mavericks.
    Before this I had noticed it flashing back & forth between a gray screen & Mavericks screen on boot up (I was back & forth while booting & came back to see that. knew it wasn't good so shut down. Waited a few & then started up. It worked.)
    It was funny since I had been wanting to go to Apple store & had talked about going w sister in law. That morning they said they were going in because hers wasn't working at all. So then I booted up & had that happen.
    So I called & made a Genius bar appt. They checked & didn't find anything, but I had been getting the globe on bootup which kind of concerned me. Also its been rather slow booting & shutting down.

  • I have Windows 8.1 installed on my Macbook Pro Retina (Late 2013) and it keeps on crashing with a WHEA_UNCORRECTABLE_ERROR BSOD error

    I have Windows 8.1 installed on my Macbook Pro Retina (Late 2013) and it keeps on crashing with a WHEA_UNCORRECTABLE_ERROR BSOD error. Is this an issue with the bootcamp driver not compatible with Windows 8.1? or is there something I can do to fix this.
    I also keep getting WHEA-Logger Event-ID 19 warning events in the Windows Event Logs with the following details.
    A corrected hardware error has occurred.
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 3
    The details view of this entry contains further information.

    likely win8.1 dont have official bootcamp support yet
    1/3 of my logins into win8.1 result in a fatal bluescreen
    was the same deal when I installed win8 before official support
    and when the drivers with official support was released the issue went away

  • How do I activate continuity calls on my macbook pro? I have an iPhone 6 and Macbook Pro Retina Mid 2014 and I live in Dubai

    I have an iPhone 6 and Macbook Pro Retina Mid 2014 and I live in Dubai, I bought my macbook from Canada and iPhone from UAE so it doesn't have FaceTime but i should be able to get calls on my mac right?

    If you set your imessage off on your phone it will only turn it off on your phone i think I don't think it effects your mac. I'm not 100% sure on this though.
    If you want to remove imessages from your mac  -  Open iMessage, go to Messages top left, and then select Preferences. Select "Accounts" and then simply "Sign out" That should do it.

  • Macbook Pro Retina Display - Sound and video doesn't work at the same time.

    I just bought a macbook pro retina display and tried to watch a movie by connecting my macbook pro via hdmi to my home theater receiver (Onkyo TX-SR309) and into my HDTV (Sony Bravia 42"). My problem is, i don't get sound from the speakers connected to the receiver.
    When i disconnect the HDTV from the receiver (only the receiver is connected to the macbook pro), then sounds will comes out from the speaker.
    Can somebody help me to fix this problem?

    With the HDMI connected and the Onkyo powered on, open system preferences, go to the sound panel, and select the HDMI choice.
    Frank

  • MacBook Pro retina 13" (late 2013, Haswell) why is the highest resolution rendered in 3360x2100, which the system obviously can't handle?!

    Hey Apple and Apple users,
    I just recently switched from an MacBook Air (mid 2013) to the new Haswell MacBook Pro retina 13" (late 2013 model).
    The main reason to do so was the better screen and the option to run higher scaled resolutions, as advertised.
    I was willing to trade in the Air's low weight, smaller formfactor and the extra batterylife for the better screen.
    When it comes to resolutions:
    1280x800 is just a joke nowadays, why is the MacBook Pro still based on it? 13" and 1440x900 work quite fine...see MacBook Air.
    1440x900 is okay in everyday life situations, but sometimes you just need "more space" as the third scaling option calls it as well in the display-settings.
    1680x1050 on 13" can sometimes be challenging, but it is really fine if you need to work and have a lot UI elements to deal with (Photoshop etc.)
    So 1680x1050 scaled on the 2560x1600 screen would be my daily driver for work. So I expected a scaling factor of "1.5238..." (2560/1680) will be used most of the time.
    Frankly spoken...I am really disappointed by the 13" retina MacBook Pro and the way OS X Mavericks is handling the scaling.
    It obiously works well and responsive with the 1280x800 non-scaling resolution ("best for retina, scaling factor 2: 1280 --> 2560).
    Is still "okay-snappy" at 1440x900 (scaling factor 1.777...: 1440 --> 2560).
    But it totally breaks down at 1680x1050 (scaling factor 1.523...: 1680 --> 2560).
    I use "Mission Control" all the time and it is stuttering and slow...overall a sluggish and unbearable experience.
    The same goes for Desktop-Switching by swiping the screens or resizing and moving windows and files around.
    So I was wondering why...and then I noticed that when taking a screenshot of my entire screen (CMD + 3) the image size of the screenshot was 3360x2100 and not the expected 2560x1600.
    This means Mavericks is not scaling the UI with the appropriate factor (see above). For retina MacBooks it ist simply rendering one pixel of the classic, non-retina Interface in now 4 pixels (2x2) and sending this straight to the screen, which then "scales" it down to the resolution it is able to display.
    Why is this bothering me? – Because the machine has to do a lot more work to render the higher resolution that can't even be displayed, due to the screens limitations.
    2560x1600 = 4096000 pixels = 100%
    3360x2100 = 7056000 pixels = 172%
    This means the MacBook has to render 72% more information than actually can be displayed on the built-in screen and are just lost.
    Of course this makes the overall UI feel sluggish and idly! Especially with the not that performant Intel Iris IGP and no dedicated graphics card.
    All this extra "rendering" just results in a worse battery life due to the extra work that the graphics card and CPU have to do.
    First, Apple...are you serious about this?
    What can we do about this?
    Is there a way to have this properly scaled?
    Thanks in advance to everyone.

    Okay...I thought deeply about this issue.
    Even looking into ways to maybe fixing this on the software side. But it occured to me that this is to deeply embedded into the system that it won't be possbile to come up with a sufficient third-party solution.taht
    The problem is that there is no intermediate step inbetween "standard DPI" graphics and "HiDPI" (image-resources named "[email protected]").
    But there should be one, to minimize the amount of image information that needs to be processed by the device.
    This effects especially the MacBook Pro retina 13", as it has the less powerful Intel Iris IGP, when performing on the highest scaled resolution (equivalent to 1650x1080).
    As well as the MacBook Pro retina 15" without a dedicated, second Graphics Unit,when performing on the highest possible scaled resolution (equivalent to 1920x1200).
    Those devices don't have enough resources to handle the consequential "HiDPI" resolutions of 3360x2100 for the 13" and 3840x2400 for the 15" model.
    (Comment: 3840x2400 = 9,2MP, which is more than the standard 4K resolution of 3840x2160.
    I analyzed the scaling factors as follows:
    Factor "2" to display 1280x800 on the 13" model and 1440x900 on the 15" model in HiDPI.
    Factor "1.777..." would be required to display 1440x900 on the 2560x1600 screen of the 13" model.
    Factor "1.714..." would be required to display 1650x1080 on the 2880x1800 screen of the 15" model.
    Factor "1.523..." would be required to display 1650x1080 on the 2560x1600 screen of the 13" model.
    Factor "1.5" would be required to display 1920x1200 on the 2800x1800 screen of the 15" model.
    As all the models seem to have no problem with rendering the intermediate scaling step (1440x900 for the 13" and 1680x1050 for the 15" model) at HiDPI, hence with the scaling factor 2. There is no real need to provide the UI-elements.
    But in my opinion there is a strong need for a "MidDPI" ([email protected]) intermediate step for all the UI graphic elements that wis based on the scaling factor 1.5.
    This would result in the following:
    13" MacBook Pro retina with 2560x1600 screen:
    1280x 800 @ 2x = 2560x1600 (no surplus, native screen resolution)
    1440x 900 @ 2x = 2880x1800 (the surplus of 1088000px = ~1MP can still be handled and compansated by the weak Iris IGP)
    1680x1050 @ 2x = 3360x2100 (the surplus of 2960000px = ~3MP is too much for the weak Iris IGP)
    NEW 1680x1050 @ 1.5x = 2520x1575 (with a small border of left=20px, bottom=13, right=20, top=12 pixels, which means ~2,2mm and ~1.3mm around the 1.5x scaled image!).
    15" MacBook Pro retina with 2880x1800 screen:
    1440x900 @ 2x = 2880x1800 (no surplus, native screen resolution)
    1680x1050 @ 2x = 3360x2100 (the surplus of 1872000px = ~2MP can still be handled by the Iris Pro IGP)
    1920x1200 @ 2x = 3840x2400 (the surplus of 4032000px = ~4MP can't be handled sufficiently by the Iris Pro IGP)
    NEW 1920x1200 @ 1.5x = 2800x1800 (nu surplus, native screen resolution, no border needed!)
    The big advantage is that all the graphics have already been remodeled for the HiDPI mode.
    So scaling those "factor 2x" images down to "factor 1.5x" should be comparably easy!
    Example:
    Left: Traditional "standard DPI" icon of "all my files".
    Right: "@2x.png" for the "HiDPI" modes.
    Middle: "@1.5x.png" suggestions for the "MidDPI" mode; easily scaled down from the lovely HiDPI graphics.
    With this simple introduction of the "MidDPI" modes a significant amount of processing power can be saved.
    This not only improves battery life when driving those higher scaled resolutions, but also lets the user access those resources for what really matters: processing power for the primary job that the Mac needs to get done.
    Thanks in advance.

  • Macbook Pro Retina Display Cracked, is it replaceable or Do I have to replace the Whole Laptop?

    Hi, I bought a Macbook Pro Retina about two months ago....
    And a few days ago I cracked the Display on the Bottom Left Corner (3 inch)...
    Now I am getting vertical and Horizontal Lines.....
    I called a Apple Premium Reseller they told me I have to repalce the whole **** Laptop... is it real or I can just change the Display assembly only?
    If so How much will it cost?

    Assuming that it is just the screen that is broken, it should be replaceable, but it will cost a lot. (How much I don't know.) Of course, if you dropped it or something similar, there could be all manner of other damage that you can't see. I dropped my previous MacBook Pro (didn't crack the screen), and when it finally failed, the diagnosis was a damaged logic board, and the total repair cost would have been over $1,000, with no guarantees that other components might not also be damaged. I opted to simply replace the machine rather than pay that much and run the risk of other expensive repairs in the future.

  • My Macbook Pro Retina cannot be turned on. Although the welcoming chime is heard.

    I have a macbook pro retina 13. I tried to turn it on but only the welcoming chime is heard. Even the apple logo illuminates. The macbook also can be charged. Just that the  screen is black.

      Reset PRAM.   http://support.apple.com/kb/PH18761
    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
      Start up in Safe Mode.  http://support.apple.com/en-us/HT1564
    Best.

  • Hello, I'm using a Macbook Pro Retina 13 inch Late 2013. Is the HDMI output revision 2.0 or 1.4a? Thank you all!

    Just as the header states, Is the HDMI output on my macbook pro retina 13 inch the 2.0 version or the 1.4a version? Thank you!

    I'm asking this because, hdmi 2.0 allows 4K output at 60hz (right?) versus 30hz for HDMI 1.4a. I might connect another 4K display to my mac in the forseable future.

  • Macbook pro retina - a siren comes up randomly - like the arcade games ....

    I have macbook pro retina - a month old
    For last few days a siren comes up randomly - like the arcade games ....

    I agree that the temperatures that you are reporting do not require the fans to increase speed.  However as a precautionary measure you might do a SMC reset:
    http://support.apple.com/kb/HT3964
    I don not expect any dramatic change.
    Ciao.

  • My screen flickers in Safari MacBook Pro Retina 2012

    My screen flickers in a totally random fashion and only in Safari when I am on the internet. It happens more or less on certain web pages and not very often, but it is very annoying when it does happen. My machine is a Macbook Pro Retina 15" late 2012 release. I have seen other posts on this issue dating back to 2012, however, there were not solutions submitted leaving me to believe that there is no solution or I may have missed it. People with the same problem say they have taken in their laptops to have them replaced by Apple only to find out their problem still exists, leading many to believe it's likely to be a software issue. Anyone have any ideas or answers to this issue?

    Hey dhaynes3818,
    Thanks for the question. I understand that you are experiencing issues with Safari on your MacBook Pro. To troubleshoot these issues, lets follow the steps in this article:
    Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues - Apple Support
    http://support.apple.com/en-us/HT203353
    Thanks,
    Matt M.

  • Opening and cleaning a Macbook Pro (retina 2012)

    I have had my MacBook Pro retina for more than 2 years, without cleaning the insides yet
    I have used it extensively, many hours every day, and there has been periods of daily smoking
    Should I just order a screwdriver set (pentalobe?), open it and clean the fans etc.?
    I assume warranty is already expired.
    But will opening and cleaning it be complicated or risky business? I'm good with electronics, but Apple uses small and delicate screws/parts etc.
    Should I use a swab, compressed air container, or will a vacuum cleaner do? (metal/plastic head; static electricity)

    Mow.gli wrote:
    Should I just order a screwdriver set (pentalobe?), open it and clean the fans etc.?
    I would.  I open up my MBPs without fear.  I suggest that you place it on a large surface with a clean towel underneath.  That way you can slide it around without damage and when you drop a screw, it will tend NOT to bounce away.
    I assume warranty is already expired.
    Yes, unless you purchased Apple care which extends it to three years.
    But will opening and cleaning it be complicated or risky business? I'm good with electronics, but Apple uses small and delicate screws/parts etc.
    Should I use a swab, compressed air container, or will a vacuum cleaner do? (metal/plastic head; static electricity)
    I do not consider it risky if you use patience and a little common sense.  You may also need a #00 Phillips driver and possibly a Torx driver.  Check the iFixit.com web site for disassembly instructions for you model and appropriate tools.  That way you will have an idea what to expect.  Swabs with a non-residue electronics cleaner and compressed air are good ideas.  A vacuum cleaner should be used very judiciously.
    Ciao.

  • MacBook Pro Retina 15 - Eyestrain and Headaches

    Hello all!
    I would like to come back to the eyestrain topic. This problem was discussed intensively, and I've been following the long thread about LED causing eyestrain on MacBooks, but I don't know if we reached a conclusion.
    Well. I bought a MacBook Pro Retina 15 (Mid 2014) three weeks ago and since then I have eyestrain, headaches, red eyes and dry eyes daily. I've never felt such things in years working with computers.
    Like some people, I think that I don't have issues with LED screens. My old laptop has a glossy LED screen, I have LED TV in my house and I never ever had such symptoms!
    I've directly contacted Apple Support too, but the only thing they've told me is that I should have my eyes checked, since there is nothing wrong with the machine. ****! My eyes are not the problem too! I am 29 years old, and I wear reading glasses, because I have small degree of myopia.... my lens have a special coating anti-glare and with UV protection (Crizal). But nothing seems to help me to have a painless experience using the rMBP. Due to that eyestrain, I went to an opthamologist, but he hasn't found anything wrong with my eyes!
    I feel tremendously sad, frustrated and disappointed that this is happening with me (and other people), even more when this is my first Apple product. So sad.
    Well, guys. I don't know what to do anymore! I tried everything that I could: went to the doctor, increased and lowered the resolution (i am using Best for retina now), increased and lowered the screen brightness; tried to use f.lux app and Shades. And these symptoms appears both when using the Intel Iris as the GT 750M. I'm using Mavericks, but tried the Yosemite too.
    Nothing worked!
    I still don't tried to put a screen protector, but I guess that also will not work. By the way, someone knows a good screen protector to test?
    Besides, anyone knows if this issue is due the LED backlid, software related, PWD, refresh rate or what? Anyone reached a conclusion? Or, more important, anyone knows how to fix it?
    Apple never expressed respect. And although we are the exception, I think it would be important to have a satisfaction about what is happening. And not just talk that the problem is in our eyes.
    I would not want to get rid the machine - I liked it very much! But I think that sell this Mac is the only way to me. I don't want to stay with a computer that I can't use like I want, because it is hurting me.
    This is very disapointing... so if anyone could help me, I'll be very glad.
    Thank you, guys!
    Sorry for any inconvenience and my english, it's not my native language.

    The best option is an appointment at an Apple store genius bar and have the technicians diagnose the problem.
    Ciao.

Maybe you are looking for

  • Running standard page in OAF .please help urgent !!!!!!!!!!!!!

    Hi All, I downloaded all the files from Server.I am able to run the page in Jdev. The page which I currently run has a Drop down list which has a PPR event.So, on selecting values in the drop down am able to get the respective attributes below. But w

  • Reports error on Reporting Services

    Hi  When I run reports in Report Server ServiceManager.Report.ChangeManagement.ListOfRFCs happens the following error:  The Value expression for the query parameter '@ AllLabel' contains an error: An error occurred while deserializing the object. The

  • How to access the result list in teststand after execution using labwindows​/cvi

    I am developing a user interface in labwindows/cvi that runs multiple teststand sequence files and would like to combine their reports (generated in teststand) into a single file at the end of a UUT. What is the best way to do this? At the moment, I'

  • IGS Stacked bars chart

    Hi, I am trying to create a Stacked Bar chart using IGS(Internet Graphics service) Chart Interpreter.  By default it display 5 intervals  with the ranges (0 - 20 - 40- 60 -80-100). I want to display 10 intervals with the ranges ( 0 - 10- 20-30-40-50-

  • JasperReports with JDeveloper

    I am using JasperReports to create some reports for my application. However, I am running into an issue. My reports have subreports in them, and i am unsure how to write the xml file so that when the files are compiled they will know where the .jaspe