Three reoccuring issues

I am not able to open any .png files. I get an error saying, "Could not complete your request because Photoshop does not recognize this type of file."
I can not save any image as 'Save for the Web' under my file menu. It is always greyed out no matter what file type I open or if I create a new file.
I am using the Photoshop Creative Cloud and there is 1 new update. When I install the update it gets to about 58% and then gives me an error stating that it was unable to complete the installation.
This has been so frustrating to pay a monthly fee and to have these issues within the first month of use. I haven't been able to complete projects due to the first two issues I listed.
Please help!
Thank you in advance.

Hi and welcome to the forum.
Can you tell us what operating system you are using? I have seen another recent thread here about problems with PNG, but did not follow it through, but apparently you are not alone with this.
The updater appears to use the first 50% or so for the download part of the process, and the rest for the installation, so it sounds like it is the installation side that is where the problem is. Best pratice - especially with Windows 8 (we don't know if that includes you yet) - is to restart the computer, and right click the CC Desktop Application Manager and run as Administrator. Give that a go if relevant. If it works, it might fix the other problems.

Similar Messages

Just three small issue...

Hello All,
Well after a few months of delay (First me damaging the bois chip then me burning out the motherboard) I finally got my computer up and running. I do have some small issues that I hope someone may be able to help me with.
1.   When I shut down the computer it restarts itself. The only way I can shut it down is to hit the power button in the back of the case.
2.   When I do attempt to shut down the computer and it restart on it’s own I get no video. It also gives three long beeps. Now please understand that the video card works fine when the computer is on or when I do a manual restart. This only happens when I try to shut down the computer.
3.   When I try to use the RAID by plugging up two hard drives the computer well get stuck at the screen where it read the array configuration. The configuration can be correct with the RAID set for stripe two (WD 13GB and a WD 7GB hard drive) Western Digital hard drive’s.
Any type of help would be great. Here are the specs to my computer.
KT3 Ultra2-R
AMD 2100+ XP
512MD DDRAM
WD 20GB
Goldstar 40x12x40
Acer 52x CD-Rom
Jaton Geforce 2 MX/MX 400

wd also have funny jumperless master with no slave setting
normal master only if it has a slave
why raid none matching drives
a stripe will only be 2x smallest and a mirror size of the smallest

Three minor issues with CSDK documentation

Three very minor issues with the CSDK documentation:
1. The JavaDoc documentation for the Session class at
http://download-west.oracle.com/docs/cd/B13866_01/calendar.904/b10973/toc.htm
describes the getHandle() method as:
"Handle getHandle(int in_flags, java.lang.String in_user)
Java interface to CSDK_SetIdentity"
This looks like a cut-and-paste typo, and should
instead be "Java interface to CSDK_GetHandle".
2. When the Api.CSDK_FLAG_STORE_INVITE_SELF flag is not included
in the "in_flags" parameter in the call to Session.storeEvents()
in the Java CSDK, and no attendees are otherwise specified in
the iCalendar string passed to that method, that method returns
the status code 'CAPI_STAT_DATA_ICAL_NOATTENDEES'.
This behavior is consistent with the description of the C toolkit's
equivalent function, CSDK_storeEvents().
However, the 'CAPI_STAT_DATA_ICAL_NOATTENDEES' status code
does not appear to be documented in Chapter 6, Calendar SDK Status
Codes, of the Oracle Calendar Application Developers Guide.
3) In Chapter 3, the Calendar SDK Function Reference, of the
Oracle Calendar Application Developers Guide, there are
listings for the equivalent method(s) in the Java toolkit for each
of the C toolkit functions.
At least one description of a C toolkit function call is missing
its listing of its Java-equivalent method (or in the case of this,
function, a description of why there is no equivalent method):
CSDK_CreateMemoryStream().

A follow-up to this long-ago thread:
in addition to the "CAPI_STAT_DATA_ICAL_NOATTENDEES"
status code, at least two other status codes occur in
ctapi.h but are not mentioned in the Developers Guide:
CAPI_STAT_CONFIG_CANNOT_OPEN
CAPI_STAT_SECUR_CANTBOOKATTENDEE
I haven't done a systematic comparison, but these are
three errors that we've encountered in our testing,
so we've noticed that these are missing from the Guide.

Three annoying issues we would like to know how to fix

Three issues with our new iMac that we would like to know how to fix:
1. Sometime (not always) when we shut it down it restarts instead.
2. Sometimes (not always) the display won't sleep.
3. Time Machine keeps asking us if we want to use an external drive for backup. We say no. We don't even have Time Machine on so why does it keep asking us this?
Can you tell us please how to fix any of these issues?
Thank you.

Is your software up-to-date; Mac OS X, Security, Firmware, etc?
Try resetting both the SMC and the PRAM.
Reset the PRAM
• (Re)start the computer
• Immediately press & hold the CommandOption+PR keys
• Wait for two startup chimes
• Release the keys and allow the computer to boot.
Reset the SMC
• Shut down the computer.
• Detach the computer's power cord.
• Press and hold the power button for 5 seconds.
• Release the power button.
• Reattach the computers power cable.
• Turn on the computer.
Dah•veed

Connection dropping for a few minutes randomly, reoccuring issue for months now

So my Too long, didn't read I'll just post now: Is there anyway to speak directly to an elevated support technician? I'm tired of having to spend half an hour each time I call just to get to someone who can tell me to do more than just reset the modem/router, and that they are sending a signal, and that they are "changing some settings" on the modem. And here is my full story: In december I moved into a different apartment. They hooked everything up, things worked ok for about 2 weeks. Then I would get this issue where my gateway would drop connection out of nowhere. The Power light would stay on, but the DS and Online lights would go off, and then come back on a few minutes later. This became a consistent thing (a few times a day, ranging from internet being out for 30 seconds to an hour). I called, they brought a new modem, worked for about a day, same issue again. I called again. They brought another modem. Worked for a day, same issue again. I called again. They came out, this time they changed the coaxel running to the modem from the outside. Worked for about a day, same issue again. I called again. They came out, guy checked the signals and all that, put a new splitter on, checked the box outside that is attached to the apartment building, that goes to the powerline on the street. He updated some wiring that was in there. This worked for about a few weeks! success I thought. A few weeks later, same problem. This time a tech comes, says he remembers being here (He was the guy that came out for the initial install) and said he'd put in a work order for a truck to check the lines on the street. He didn't even bother checking any of my equipment because he knew it wasn't my stuff. Well this seemed to do the trick, or so I thought. I never actually got a call or email or anything that the truck came, so I just assumed the truck came and they checked the lines on the powerline because my internet was finally stable for a month. And then yesterday. The. Same. problem. Comes. Back. I call, and for now the 5th or 6th time, I have to go through their resetting script, even though I clearly state my issues, what has been tried, that they determined it wasn't my equipment and got a truck to check the lines on the powerline, and they IGNORE ALL THAT AND DO THE SAME THING WE'VE ALREADY DONE, SEVERAL TIMES. I am thoroughly, thoroughly upset at this point. I don't know what to do. All I want, is internet that doesn't cut out randomly, for more then 3 or 4 weeks. I can understand it cutting out "once in awhile", maybe one time for a few minutes every few weeks. I'd be happy with that at this point even. But I pay 180 dollars for my tv and internet package. This is UNACCEPTABLE. Is there a different number I can call, or someone I can write to? I need to know how to get this issue looked at by the proper personnel, or have them taking it more seriously then just checking things one time and being done with it.

I experienced the same problems for a month or more. I was as frustrated as you sound. In fact, I told them that the only new package (Evidently they are required to try to get you to upgrade your service when you call for problem resolution) I was interested in was ATT U-Verse. (Grin). I was very frustrated. I took additonal steps. I ran a seperate Coaxial cable across the floor of my house to disprove the "House wiring is bad" theory. I bought a new modem myself because mine was a year or two old. And who am I? They may have been correct. And yet my trouble continued. Finally, after some very angry calls to some poor ladies and men in some unknown country, I was finally contacted by somone in my local service area (South Florida) last night. "Tech 1" came out and replaced my sevice line from the pole to the house. He was still not satisfied with the signal, so he passed it on to the next level. An hour later "Tech 2" showed up and adjusted some settings he could only access by going up in the air. I will say this, and hopefully not jinx myself, that my modem connects instantly now. Both of these men were professional, they answered my questions. They worked hard, it is 90 degrees today. Both of these men told me that they would monitor my connection status throughout the next week. My major complaint now is "Why did it take so long to get help"? Once I got through to the "Front Line" things got better really fast. All of this work was accomplished today, Sunday, by cheerful, friendly people who helped me. If anyone from Comcast/Xfinity monitors this, please, commend the two techs who came to help me today. Another good thing might be to dispatch these people sooner, rather than put an electronics technician like myself, through that same script over and over again for a #%#$%^ month. Yes I have the cable connected, Yes it is plugged into my computer, no there is no router, hardwired not wireless. By all means send a refresh signal. You can't see my modem, well my modem sees you!

Three nano issues - please help

hey everyone. i hope someone can help me here.
one - some songs aren't showing up on artist/album just when i view all songs, is there anything i can do to fix this?
two - is there anyway i can edit the song titles and have the edited version showing up on the nano. i tried doing it from where the files are located, but that didn't effect itunes...
three - ever since installing itunes, my computers speakers don't work. i can't find anything on the microsoft website about this. any ideas how to fix it?
thanks in advance!

"one - some songs aren't showing up on artist/album just when i view all songs, is there anything i can do to fix this"
there are usually two things that contribute to songs not appearing under Artist on the iPod, both due to information either in or missing from the Get Info>Info tab against the song in iTunes. 1) the song is marked as part of a compilation or 2) it is missing an album name.
If the tracks are ticked in the Get Info>Info tab as part of a compilation, they will not appear under Artist on the iPod. Highlight a song in iTunes that you know is not appearing correctly on your iPod. Right click on it and choose Get Info and click the Info tab (alternatively choose Get Info from the File menu), if "Part of a Compilation" is marked untick it and afterwards update your iPod, you should find it now appears as normal. Compilations are stored in a separate folder in iTunes so the songs don't appear inside the normal Artist>Album folder which may be why this happens.
Also if tracks are missing an Album name in the Info tab, this information needs to be filled in. The no album one is a bit quirky as the songs will appear under certain circumstances but the simplest remedy is just add None or Miscellaneous in place of a title. See this link for more detail: I don't see some of my songs when browsing by artist on my iPod
"two - is there anyway i can edit the song titles and have the edited version showing up on the nano. i tried doing it from where the files are located, but that didn't effect itunes"
Right click on the song in iTunes, choose Get Info>Info tab, edit whatever fields you want. Connect your iPod, if it's set to update automatically the changes you made will be reflected on the copy of the song on there. If you are updating manually, find the song on the iPod itself and update the information through Get Info.

HT1657 i rented "Battleship" HD on my AppleTV1 and there is no sound. This seems to be a reoccurring issue with ATV1. Can you please assist with the sound issue?

Rented an HD movie from my AppleTV1 and as usual there's no sound. How do I fix this?

Can you see a red light glowing in the headphone jack? If so, an out-of-spec plug has jammed the jack in the "mute" position. The specs for the digital jack is tighter than those for analog plugs.
If the red light is apparent, insert a headphone or speaker plug in the jack and GENTLY wiggle the plug in the horizontal plane. That usually frees the stuck contact. It behooves you to make this work, because the "official" cure is a logic board replacement. If you are under warranty, let Apple take care of it.
In the future, put on the headphones or turn on the speakers BEFORE you insert the plug in the MBP's digital audio jack. Insert the plug only far enough to hear sound with proper stereo separation. STOP pushing at that point. It will usually be far enough to avoid the plug falling out on its own, but wil not jam the jack again. On my MBP this position leaves the stop-shoulder on the plug slightly away from touching the computer case. That's OK in this case.

Three MSI K8N Diamond Plus issues...

I have posted previously regarding an auto reboot issue and now have recieved some advice to try for that issue. One of those suggestions is to flash to 1.2 beta 2, but I would like to be more stable before trying that option. I am having the following three additional issues:
- If I restart or shut down and turn the system back on within a few minutes, my second 6600GT does not show up and the Nvidia control panel obviously reports that it can't go to SLI mode because I have "removed" the second card. If I shut down for 8 - 10 minutes the card is back and stays present until I repeat the scenario I described.
- If I leave the PC running and unused for 5 hours or more the internet connection does not work. A reboot fixes this issue. This issue is present with both lan controllers (Marvell PCI-E and Nvidia PCI)
- When I shut down the system my optical mouse and keyboard are still receiving power. I have all power management options disabled in the bios.
For the 1st issue, I plan to put the cards on IRQ's 16 and 17 in the bios. This is where they are when they are both active in the bios. Other than these issues the system seems otherwise stable, works great during games (HL2, Oblivion, etc...), and does not hang. Any advice regarding these issues will be greatly appreciated.
Thanks.

crazy - I am running the latest lan driver for both controllers, but I will try uninstalling/reinstalling in case they did not properly install. Thanks for the info on the optical being lit. My Abit NF7-S didn't do that, but if that is normal for this board I won't worry about it.
kakarocht - Definitely no oc'ing since I want it to be stable at normal settings before trying to oc. The only thing I have altered is memory voltage up to 2.75v based on recommendation on my other thread.
I have tried the bios settings at default with the same issues. I'm wondering if flashing to 1.2 beta 2 will help the remaining issues???
Regarding the IRQ, there is not any sharing. I was thinking of assigning the IRQ's in the bios for the video cards to 16 and 17 in hopes of fixing the video card drop issue.
Regarding the reboot issue from my other thread, it may be corrected. From Device Manager - "nvidia lan controller" - Advanced tab, I found a Wake on Lan from Power Off setting at Enable. I disabled this and so far have not had the reboot problem. I had been looking for the Wake on Lan setting in the bios, as with past motherboards. Are there any other settings on the advanced tab that I should check to help the Internet drop issue I mentioned in my post? Could running I-Speeder help?
Once again, I appreciate all of the ideas and I have taken all of the suggestions seriously. I am out of town during the week so I won't get to try the suggestions until Thursday, but I will make note of any ideas anyone has. Thanks again! I am new to MSI boards and got very used to the settings on my NF7-S. I appreciate everyone sharing their experience.

Switching to Arch: Outstanding issue w/ printing

I've spent the last six months or so switching to Arch and intel (from OS X/Debian and ppc). I did think I was getting there but I've got stuck on some issues which seem small in some ways but are really problematic given the kind of work I need to do. Part of the problem is that I don't know where to start trying to diagnose or solve them.
I currently have three such issues. One has to do with getting my internal mic to work in usable fashion. The second is to do with the use of external monitors (e.g. for LCD projection). The third is the one which is really, really problematic. When it really matters, I can use one of the university's windows boxes for the mic. And the external monitor is manageable because it works and only causes issues on disconnect. But the third I have no work around for and I'm getting kind of desperate.
Generally speaking, printing works fine. My machine is set up to use a number of different printers: a Dell networked printer on my home LAN, an HP in my office via USB and another HP via USB in another office I work in. Printing is generally fast and good quality.
There are two problems. First, printing periodically gets "stuck" and the only way to get it unstuck is to kill all jobs in the queue, disconnect the printer, switch the printer off and then restart, reconnect and reprint everything. Even this is not impossible. I can get everything printed - it is just a question of figuring out what hasn't printed and remembering to recheck everything each time the printer stalls.
Second, certain documents print so slowly that it is, in practice, impossible to actually print them. I'm not sure what is special about these documents. Usually this happens with PDF files but it is certainly not all PDF files. It affects any which contain graphics but it also affects a lot which do not. Other PDFs print extremely fast.
For example, I am currently trying to print a PDF version of a paper. The job was sent at 18:42:37 BST. It is now 19:16 BST and it has so far managed to print 6 sides (3 pages). I'm printing it from acroread because it refused to print at all from Okular or the command line. This particular PDF is an older JSTOR file and these often seem to be affected. Recent stuff from JSTOR prints fine but older archives do not.
pdfinfo for the file gives:
Producer: iText 2.0.1 (by lowagie.com)
CreationDate: Tue Dec 4 07:13:41 2007
ModDate: Tue Dec 4 07:13:41 2007
Tagged: yes
Pages: 16
Encrypted: no
Page size: 595 x 842 pts (A4)
File size: 339426 bytes
Optimized: no
PDF version: 1.4
pdffonts:
name type emb sub uni object ID
Helvetica Type 1 no no no 134 0
DRRZGT+Code2000 CID TrueType yes yes yes 135 0
Times-Roman Type 1 no no no 140 0
Times-Italic Type 1 no no no 141 0
Times-Bold Type 1 no no no 6 0
acroread's properties for the document suggests that the non-embedded fonts are being substituted. For example, Arial MT is being used in place of Helvetica and Times New Roman PS MT is being substituted for Times.
Here's the command being run from ps:
hp-LaserJet-1320-series 410 <username> A9ROojFUrV 1 Duplex=DuplexNoTumble finishings=3 noHPBookletBackCover noHPBookletFilter HPBookletPageOrder=Normal HPBookletPageSize=A4 HPBookletScaling=Proportional HPEconoMode=PrinterDefault HPOption_PaperPolicy=PromptUser HPOption_Tray2 noHPOption_Tray3 noHPStraightPaperPath InputSlot=Auto InstalledMemory=16_31MB noManualFeed media=A4 MediaType=Unspecified number-up=1 PageRegion=A4 PageSize=A4 Resolution=1200dpi sides=two-sided-long-edge Smoothing=PrinterDefault job-uuid=urn:uuid:18b2396b-4dca-38bc-561d-a85b5fc4d85d job-originating-host-name=localhost time-at-creation=1336758157 time-at-processing=1336758157 /var/spool/cups/d00410-001
Any sort of insight or suggestion will be gratefully received and I am more than happy to post further information if somebody tells me what is relevant. I've enabled debugging info in CUPS but I'm not sure what might be of interest and there is a lot of output.
I'm looking for, ideally, a solution which will allow me to just print (preferably solving both problems but at least the second). A second best outcome would be some sort of work around which would allow me to convert these files or something and then print them. (But convert to what?) Failing either of those, I am definitely interested in knowing what I might read, inspect or experiment with.
Given that printing other files works just fine, there must be something about how CUPS is handling files with some particular characteristics, mustn't there? I just have no idea which characteristics of the files are relevant or what it is doing. "I didn't manage to read the/your paper because Linux doesn't like older PDFs" just doesn't sound like a good excuse...
Last edited by cfr (2012-05-11 18:34:07)

ewaller wrote:@cfr: Which interface are you using?
Do you mean am I using cups or something else or do you mean to configure the printers or something else?
I usually use the web interface to configure the printers for cups. I'm using the "recommended" HP drivers for the HP printers (and I think I'm using a proprietary ppd for the Dell printer from Dell but I use that printer much less than the others and not for printing these sorts of files).
I see the same problem with an HP LaserJet 1320 and a P3010 series (I think it is a 3015).
I discovered that if I switch to a gutenprint driver things are better for at least some JSTOR files on the 1320 but I still have issues. For some reason, it doesn't then want to print the last page (no matter how many pages there are) and this driver can only print at 600dpi and has fewer options. The printer is waiting for more data but cups thinks everything has been sent successfully. If I resend the last page to the printer, I then get two copies but one prints much later than the other. I assume this is another way in which something to do with the spooling or the way that cups sends data to the printer is going wrong and maybe connected with why printers get "stuck". Aside from the slowness issue there is definitely something not quite right about the communication between computer and printer. It is as though cups has two speeds: super quick (spools so fast the printer can't keep up); and super slow.
I've tried printing problematic PDFs from at least Okular, acroread and using lp on the command line.
I don't understand how the suggestion concerning converting them to png is supposed to work. Do you convert each page to a separate png file? I guess you could script it but it still seems like a convoluted process. (And I assume it rules out double-sided printing.)

Voicemail issue since changing network (UK)

Hi,
I've recently changed networks from o2 to Three. I had my iPhone unlocked from o2 and started using my SIM 600 card that i purchased in a Three store.
Initially i had no issue until i was left a voicemail. I soon realised that Three don't offer the visual voicemail facility, however this isn't the issue. On checking my voicemail and deleting it; i've now found that i constantly have the red dot icon (blank) over the voicemail tab on my "phone" app.
I've checked my voicemails and have the reply fromt he voicemail stating "you have no new messages." There is no facility to check to see if there are saved messages so i can delete them, so i presume i have none. I receive the standard text message stating i have voicemail when i reboot the phone, even though i have no voicemail on checking! I've also found that when i check, my iPhone keeps checking for email and also for App updates when i have Email set to Manual (not pushed or fetched) and i certainly ain't hit the App Store!
I've spoken to Three who said that there isn't an issue with the voicemail settings as its working however the technical customer advisor asked me to wait whilst he checked to see if there was anything else he could do to help me. On coming back he said that the tech department are investigating a potential issue to identify whether its a fault on the iPhone side or if its a fault on the Three side. My iPhone was working perfectly well with o2 and on removing the Three sim, and replacing it with another sim it worked perfectly well so i assume its Three's issue which is what i told him.
I've tried a soft reset, i've tried a full restore - setting it up as a new phone or with a backup, still remains. I've tried calling and leaving a voicemail to see if i can flush the system, but nothing. My colleague at work is on Three with the same iPhone, same iOS update etc etc and she doesn't have the issue so I'm bemused.
I read somewhere it could have something to do with the micro sim being an old and outdated sim - could this be the case?
I'm looking for people's help as i'm heading to the Three store on Saturday to request a new micro sim so wanting some bullets to fire when i get there...
If anyone can help, i'd be sincerely grateful!
Cheers
Paul

Just as an update before i close the topic off...
Went into the Three store today and explained the situation to the same guy who sorted the contract out for me. He said he'd never come across it before and couldn't understand why it was happening.
I chanced my arm a little and although it was more or less the whole truth i'd bent the truth a little about the customer services number who didn't have a clue anyway and said that i'd done a bit digging on the internet and mentioned about the micro sim being outdated or something similar. He then offered to try it to sort the issue out, gave me a new micro sim and transferred my details over...got home and swapped the micro sims over.
Voila, icon vanished and no issues thus far...on looking a little closer on the packaging that the micro sim comes with, the initial one i had was from Aug 2011, the newer one was from October 2011 so it may be possible that the post i'd found from googling the issue was correct.
If the issue arises again i'll add to the topic, however so far so good - so i hope that others who may have this issue see this and try the above!
Cheers

Multiple Issues with HTC 8X and Verizon Doesn't Care

I have had this phone for three months and had this issue the whole time. Searched Verizon and Windows forums and found the same thing. Only Verizon HTC 8X having this issue. On top of that I am now having hardware issues. Phone SIM not showing up as connected and have to restart or re-seat the SIM. Battery life has gone down drastically. Overnight charge gets me 11 hours tops without using my Data plan with WIFI off and other major apps closed out. Shouldn't have to do that to utilize features on a smart phone. As soon as I begin using my data plan the 11 hours is cut in half. Not to mention if I use the phone for GPS navigation it gets drained in 30 minutes to and hour. Then the software is now freezing. Either freezes completly and have to restart or applications i try to open, stall and then go back to the start menu. I have to then power off the phone which freezes and 15 minutes later powers off. 3 months into the phones contract. Ridiculous. Bought from Letstalk.com and they told me I am SOL. 14 days for return and 30 for exchange. Go see HTC. HTC says i'm SOL. Go to Verizon and get a new SIM. Factory Reset the device as well. If that doesn't help, ship it to us and we will repair. Are you kidding. I am a consultant for a major merger and acquisition company that deals with infrastructure practices all day. Send you my phone for repair on a 3 month old phone. Are you kidding me. Finally talked to Verizon. They are not consciously aware of the HTC 8x missed call three beep scenario when it has been on there forums since December of this year. With all my issues they told me I'm SOL. I don't want to send it in for repair. That is ridiculous. What will that solve. A couple of the issues. What about the three beep issue the has plagued me for months. A refurbished of a different model from two years ago, no thanks. I received a new phone three months ago. So you wanna make it my fault and tell me here take an iphone 4 from two years ago from 300 dollars. I am furious with this and want to proceed with making sure this lack of decent service for an issue like this is resolved and others don't have to face this type of treatment. I paid good money for a smartphone with reliable service. So far i'm being told to bend over and take it from everyone. I feel that the three beep issue alone is a breach of the contract I have with Verizon and I should be able to constitute that right and terminate this disease.

Hello,
I received my new "reconditioned" phone to replace my 6 month old Droid 4.
The replacement phone only holds a charge for 6 hours or so, with minimal
use (no internet).
I am VERY unhappy. I left a message with the store employee who helped me
activate the replacement
phone, but have not heard back. This is really disappointing. I paid a lot
of money AND signed an additional
2 year contract in order to purchase my Droid 4. Now I am stuck with a piece
of junk phone as is my other
employee who has a replaced Droid 4 as well. The store even told me they had
"issues" with this model (battery completely died on my phone 619-XXX-XXXX
as well as on 760-XXX-XXXX).
We concluded that when both our Droid 4 phones died within a couple of
months of each other.
AT the very least, we should have our phones replaced with new, so they can
at least hold a charge and be used for
our business as the purpose they were purchased for.
I would think making this right, since this is quite obviously NOT our fault
would be clear if you expect to retain customers.
Lisa <Personal information removed for privacy per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

I'm having a potpourri/Hat-Trick of issues after upgrading to Firefox 7.0.1

The only reason I'm asking is because the three new issues occurred immediately after upgrading from the last install of Firefox to the newest release, Firefox 7.0.1
The first: for some reason I have to go to about:config to reset the "Close Tabs" part from 3 to the default 1 setting...which is having a Close Tab "X" on the tab. It means I have to right-click and select the bottom option on the drop down menu to close tabs I'm through with using.
The second: Most of the time Google Videos will not function on 3rd party web sites (Like "Documentary Storm"). I have to redirect to the Google Video webpage to watch Google featured documentaries that have been embedded in some documentary sites.
There are now more frequent error messages of "Not Responding" on websites...the screen locks up for a few seconds before going backwards or forwards (On "The Chive", "The Brigade", and many other picture or video oriented websites.) The scroll bar on the right side of the screen is also locking up which means the "Not Responding" error message is popping up for this also.
All of these are different from each other and at first thought would be issues I need to take up with tech support for the different programs I use. That is my next step, but I was very curious if anybody else was having similiar problems after upgrading to Firefox 7.0.1.
I'm not sure if a couple things might be set off by incompatible Addons. None of the symptoms jive with known incompatibility problems with 7.0.1. and with none of my Addons either. It was just very coincidental things went awry in 3 different areas that had worked 10 minutes previous to the upgrade.
Any ideas or similarity with other folk's upgrade issues?
Thanks tons for any advice given! Hoping it's something ridiculously easy. : /
Oh yeah...all other programs are up to date. Freakishly OCD about keeping current with programs.

Thank you for describing the problems so well. I also have been going nuts trying to restore my Itunes Library to its original (or acceptable) condition. I have a 5th gen 30G Video with about 4250 songs on it. After downloading 7 I found that every song in my Library had been dulplicated or triplicated. Then, a day latr, when I had downloaded album art, I discovered that every other song in any album I had downloaded (from Itunes or my own cd)prior to perhaps version 5 or version 6 could not be found. Luckily, I had an generation 4 Ipod with the original Library and I was able to download that to my external harddrive. I have spending pointless, arduous hours pointing Itunes to the correct file. Its faster to re-download the CD. Of course, I can't do that for any music I had bought from Itunes directly. Its weird because the name of the song is in Itunes, just the file can't be found. And why every other file? When I go into earlier (6 and before)Itunes Libraries, the music files are missing from them. Where did they go? When I try to sync my Ipod with Itunes, it takes forever because Itunes is searching for the missing files. I have tried to ask Apple support directly but I have gotten no response. Very, very frustrating! Any headway with your problems? Lisa

Address Book and Sync Issues with Verizon Curve

I got my first BB about a month ago and like it, for the most part. I have three major issues with it now:
1. SYNC I've downloaded and installed the latest software from pocket mac and my first sync went fine (I have a MacBook Pro running 10.4.11). Every sync after that has failed. I've tried the recommended solutions like cleaning out the sync history, re-installing, etc. I've un-installed and re-installed several times with no change. The sync begins fine and but never finishes. One thing that could be a problem is the version - every time I download the software, I've clicked on the newest version, (PocketMacForBlackBerry4.1.25.dmg) but after it installs, it calls itself Version 1.2 (1.4). Shouldn't it be 4.1? I know there are issues with older versions, but I can't seem to get 4.1 installed.
2. ADDRESS BOOK Sinse my first and only sync, I've needed to add a LOT of contacts into my address book manually. It doesn't work most of the time. When I add a new contact and save, it won't exit the contact, but pops up this note: "Address updated externally, changes will be lost and the viewer closed." The same thing happens if I'm trying to create a new entry or edit an existing entry. The real crazy part is that many of the numbers I've added show up when they are incoming calls - the name and correct phone number, but when I try to call out on my phone, the contact info will not show.
3. GPS Not a major deal, but none of the GPS services work. I use the Google Maps mobile app, but the GPS does not work. Neither does any of the other software I have installed for GPS. I have gone into the preferences and enabled the GPS and saved the changes. The logo even appears on the main screen, it just doesn't work. *NOTE* I've found that Verizon has disabled the GPS unless you pay for the VZ Navigator service. Typical Verizon marketing. Is there any way to bypass Verizon's block?
Needless to say, I'm not very impressed with Pocket Mac software of the RIM address book utility. I've read over many of the posts in this forum and see many other frustrated users. Makes me really think about throwing my money at an iPhone.
If anyone has any solutions to my problems/frustrations, I would be VERY grateful.
thanks for your time,
-marlowe
Message Edited by marlowe on 11-19-2008 12:12 PM

I cannot say I AGREE! any louder.
This pocketmac people claim in the website to offer "solutions" but they have given me lots of headaches and I too would just go and buy an iphone. The only problem is that AT&T does not work in my house.
No matter how many tricks I have tried I cannot make my 8330 accept the changes i make in my address book. It is absolutely a killer.
Some previous user said that bluettoth could help but at any rate that was to over ride the address book with the 8330 data and in my case i was trying to do the opposite.
Any help on this would be greatly appreciated!

Need help troubleshooting issues with Adobe Reader X

Hello,
Recently our company upgraded multilpe computers to Reader X. Initially we installed version 10.1.0. Ever since our users on X have been experiencing problems. We are seeing three different issues.
1) A user will fill out the PDF and click print. At that point a popup appears with the message "Adobe Reader has encountered a problem and needs to close. We are sorry for the inconvenience." The user has the choice to click on Debug or Close. Clicking Debug doesn't appear to do anything.
2) Clicking on a PDF in internet explorer will launch Adobe Reader and a progress bar shows on the screen indicating that the PDF is loading. The progress bar goes away and the user is left looking at a grey screen.
3) When attempting to open a PDF the user recieves this message "The instruction at "0x00720065" referenced memory at "0x00720065" . The memory could not be "written."
In every situation the only way to get past the problems is a restart of the PC.
As an attempt to resolve the issue we tried upgrading several users to Reader version 10.1.3. This was done by completely uninstalling version 10.1.0 and then installing 10.1.3. This did not have any effect on the problems.
Can anyone here offer and suggestions?
Thank you

Hello,
1. The OS on which you are seeing these issues.
Windows XP SP3
2. The method of deployment of the 10.1.3 update. Was it done via SMS/GPO/SCUP?
Originally 10.1.0 was installed remotely using a program PSEXEC. Once the errors began occurring 10.1.0 was uninstalled manually and 10.1.3 was installed using a copy from your ftp site.
3. Can you try and update any one of your systems to the latest version of Reader i.e. Reader 10.1.4 and see if it solves the problem.
We have upgraded one machine to 10.1.4 using the Check for Updates function within Reader 10.1.3 and are looking for any ongoing issues.
4. Which browser are you using to render the PDFs. Is the issue seen with internal links alone or with all links. Can you try and see if the following opens on one of the faulty machine: http://kb2.adobe.com/cps/837/cpsid_83708/attachments/Acrobat_Reader_Re leaseNote_10.1.3.pdf<http://kb2.adobe.com/cps/837/cpsid_83708/attachments/Acrobat_Reader_ReleaseNote_10.1.3.pdf>
We are using IE 8. The issues are seen with both internal and external links as well as stand alone PDFs. No one could open the link you sent but we could open: http://helpx.adobe.com/content/dam/kb/en/837/cpsid_83708/attachments/Acrobat_Reader_Releas eNote_10.1.3.pdf on a faulty machine.
5. If suggestion# 3 doesn't work, can you also try and uninstall the installation on any one of the machines manually (i.e. via Control Panel > Add/Remove Programs or Programs and Features depending upon your OS) and install a fresh copy of Reader 10.1.3 (from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.3/en_US/AdbeRdr1013 enUS.exe<ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.3/en_US/AdbeRdr1013_en_US.exe>) and see if it solves the problem. If it does, then it may be an issue with the Deployment methodology followed.
Already tried this. See answer to suggestion #2
Thanks,
Adam Behsmann
Application Support Analyst
Exchange Bank
(707) 541-1044

How do I create a dropdown with three options so that only one is visible in a form (non-flowable)

I'm working on a form which needs to provides three options for the user out of a drop down list. When the user chooses one option, only that subform is to be visible. Two of the three subforms are text fields, and the third subform is a series of fields which are editable by the user.
How do i create a dropdown with three options in it, so that in each instance only one subform is visible? This needs to happen in the same space on the main form.

Hi Nellie,
Here is the form back to you. There were three main issues:
In order for dynamic behaviour, like showing and hiding, the form must be saved as a Dynamic XML Form in the save-as dialog.
While you can use a minus sign when naming objects and subforms, it will cause scripts to fail. I have changed the name of the subforms so that they now use an underscore.
The dropdown had specified values in the Object > Binding palette (1, 2, 3), so the script needs to use these in the if statements.
When sharing forms on Acrobat.com, the best option is to select the file in your workspace and then click Publish. This will make it available to anyone who has the published URL.
I hope that helps,
Niall

Three reoccuring issues

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