Thunderbolt ethernet en3 interface not appearing on MacBook Pro Retina

2012 retina MBP, with a Thunderbolt ethernet adapter.  Fully up to date, including this week's Thunderbolt firmware update.  Plug the Thunderbolt ethernet adapter into any port -- the kernel sort of sees it, but nothing ever provides a network interface.
Infuriatingly, I got it to work once after weeks of failure, but have never been to reproduce that fleeting success.
I've seen and tried the comments in three seemingly-relevant threads:
https://discussions.apple.com/message/19550825
https://discussions.apple.com/message/21335473
https://discussions.apple.com/message/17909404
Like other reporters of similar problems, it's visible just fine in the system info:
Thunderbolt to Gigabit Ethernet Adapter:
  Vendor Name:    Apple Inc.
  Device Name:    Thunderbolt to Gigabit Ethernet Adapter
  Vendor ID:    0x1
  Device ID:    0x8003
  Device Revision:    0x1
  UID:    0x000100020014E9B0
  Apple Serial Number:    DTN22060026DWKHAR
  Route String:    3
  Firmware Version:    5.5
  Port:
  Status:    Device connected
  Link Status:    0x2
  Port Micro Firmware Version:    0.0.8
It's getting power, at least, because the switch link light comes on when a cable's plugged in.
And the kernel recognises it in either Thunderbolt port, at least to some degree:
IOThunderboltSwitch(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 1 unplug = 0
[ PCI configuration begin ]
PCI configuration changed (bridge=58 device=5 cardbus=0)
[ PCI configuration end, bridges 14 devices 16 ]
But no driver ever gets loaded, and the en3 device never appears.
I've tried installing AppleBCM5701Ethernet.kext manually, which does nothing apparent.  Unloading and reloading produces:
AppleBCM5701Ethernet:     ffff     ffff getAdapterInfo - Vendor is unknown
AppleBCM5701Ethernet:        0        0 start - getAdapterInfo failed, giving up
It's unclear if any of that is relevant or related to this adapter.
I've borrowed another physical adapter and tried that; it gives the same result.
https://discussions.apple.com/message/21335473 suggests creating a new Network Location.  When I do that, the Thunderbolt Ethernet device (which does exist in my "Automatic" location) doesn't even appear in the new location.  Clicking the [+] does not list it as an option to add.
https://discussions.apple.com/message/17909404 suggests resetting the SMC, which I've done in theory -- although I can find no documented way to know that the SMC reset actually occurred.  Certainly there was no indication that I could see.  So I'm not convinced that it did anything at all.
I'm out of ideas.  This seems to me much more likely to be a software issue than hardware, at this point.  Almost like it just can't figure out which driver it needs to load.
I humbly throw myself upon your mercy and wisdom.

I had this problem, too, and an Apple Support call and Genius Bar visit later, I had the answer: if you're using Network Locations that preexist your Thunderbolt display, it doesn't seem to auto-add the possibility of "Display Ethernet" to your available network ports. To solve this, either:
Create a new Location in your Network system preferences. It will finally detect the "Display Ethernet" and use it. It'll slowly change from disconnected to No IP to green-is-for-go.
or
Fix an existing Location by clicking the + to add a port and choosing Display Ethernet. It'll slowly change from disconnected to No IP to green-is-for-go.

Similar Messages

  • Is there a compact flash and SDXC card reader with USB3 and or thunderbolt connections that will work with new MacBook Pro retina laptops running OSX Mavericks please?

    Is there a compact flash and SDXC card reader with USB3 and or thunderbolt connections that will work with new MacBook Pro retina laptops running OSX Mavericks please?

    Yes, I too had this problem.
    I was issued an update from Apple for a new version software as well as a new version of Lightrooom and now it shows up on the desktop and in finder as it should.
    MacBook Pro Retina running 10.8.2 (12C54)
    Lightroom running 4.1
    Hope that helps.
    aa

  • Thunderbolt Ethernet adapter not connecting on MacBook Pro Retina

    I recently purchased the Thunderbolt to Ethernet Adapter to connect to my 13in MacBook Pro Retina Late 2012 (Mountain Lion 10.8.2) to a hardwired internet connection for faster downloads. However, when I connect the ethernet cord to the adapter nothing happens and only the wifi connection is identified.
    Ethernet or Thunderbolt Ethernet are not an option in the System Preference > Network. Also, either connection are options when trying to add a network interface ( System Preferences > Network > + > Interface).
    I have tried several fixes like Resetting PRAM or Removing Network Preferences File. The NetworkInferences.plist and Preferences.plist files did get recreated after reboot, but only the WIFI interface shows up.
    http://tearfulwolfstudios.wordpress.com/2012/03/13/reset-network-preferences-osx /
    http://rohanradio.com/blog/2012/02/27/fixing-thunderbolt-ethernet-on-the-macbook -pro/
    I am sure the Thunderbolt ports are functional since I am able to connect my display using Mini DisplayPort to DVI Adapter
    Could I have corrupted the Network Preference File or is could the Thunderbolt to Ethernet Adapter damaged?
    Please help.

    I had this problem, too, and an Apple Support call and Genius Bar visit later, I had the answer: if you're using Network Locations that preexist your Thunderbolt display, it doesn't seem to auto-add the possibility of "Display Ethernet" to your available network ports. To solve this, either:
    Create a new Location in your Network system preferences. It will finally detect the "Display Ethernet" and use it. It'll slowly change from disconnected to No IP to green-is-for-go.
    or
    Fix an existing Location by clicking the + to add a port and choosing Display Ethernet. It'll slowly change from disconnected to No IP to green-is-for-go.

  • Safari graphical user interface poor quality on Macbook Pro Retina

    I’ve noticed that the Safari graphical user interface quality is not good on my Macbook Pro Retina display. Although it has been optimized for Retina displays I keep seeing strange artifacts or glitches from time to time, while this one is persistent, check out the dark stripe behind the bookmarks toolbar : https://www.dropbox.com/s/pa7zizpbi7vdx41/Screen%20Shot%202013-04-21%20at%2012.5 6.11%20PM.png (if the link doesn’t open on click just do the right click - open in new tab) There are also same “spots” on toolbar buttons (bookmark folders) as well, but they are a bit harder to discern.
    I don’t think it is a graphic card or display issue since almost all of retina-ready apps work just fine (I have replaced my LG with a Samsung screen, btw).
    I wonder does anybody have the same experience with Safari? And if so, has anyone managed to solve the issue?

    Try creating a brand new account (in System Preferences -> Users & Groups) and test there.
    Tried. The same.
    I don't actually have a retina machine, but I see no reason for this to be related to the fact that you have a retina MBP. Unless you have information that suggests it is present on other similar machines...?
    At first I thought that it was just on the Retina, but then I really looked into my external monitor and saw it — looking at it right now. It seems to me that when Always show tab bar is ON the space between Bookmarks bar and the tab is sloppy sliced.
    The hDPI screen reveals the graphic irregularities from regular DPI screens without a problem.
    The reason I posted this here is because I saw many people are having glitches, artifacts and flickers with Safari (on Retina).

  • Freed memory not available 2012 MacBook Pro Retina

    I have a 500 GB flash storage drive on my 2012 MacBook Pro Retina. In a bid to run things faster for my music production, I've moved my large ITunes library onto an external hard drive. I backed everything up and trashed the iTunes folder after the external was all working, repaired disk permissions and restarted but my freed memory is still not showing. Anyone have any advice? Thanks!

    Download from the Internet OmniDiskSweeper (free) and open it.  It will show all of your files and the respective sizes.  See if this will assist you ion detecting the problem.
    Ciao.

  • Light thing appear on Macbook Pro retina

    Why this light thing appear in my Macbook Pro retina bottom screen everytime i put on sleep mode? btw, i'm new Macbook user

    This is an old support article addressing your problem.
    http://support.apple.com/en-al/TS1258
    If the CONTROL+SHIFT+EJECT does no rid the MBP of this phenomenon, make an appointment at an Apple store genius bar.  Bring the picture with you just in case the MBP starts to behave in front of the technicians.
    Ciao.

  • White line appears on macbook pro retina

    When i minimized windows the white thin line appears on the screen. The line disappear right away.
    This is a big concern for me because my macbook pro retina 13' is still pretty new.
    How can i solve this problem ?
    I got my macbook late Sept 2013.

    Take a picture of the phenomenon and then make an appointment at an Apple store genius bar.  Presumably your MBP is still in the warranty period and have the technicians evaluate and fix the problem.  Use the picture as evidence so they fully understand what the problem is.
    Ciao.

  • SBH9150 philips bluetooth headphone not detected in macbook pro retina 13"

    I just purchased an SBH9150 philips bluetooth headphone. But my macbook pro retina 13" could not detect it. Anybody can help? It is perfectly working with my iphone 5.

    Unpair it from your phone and then try pairing it to your Mac.
    Does the Mac see any BT devices like KB or mouse?

  • Old MagSafe Airline Adapter not working with MacBook Pro Retina

    I've got an old MagSafe Airline Adapter (one I bought when it first came out) that I'm trying to use with my MacBook Pro Retina (using a MagSafe to MagSafe 2 Converter). Sometimes the light is green, sometimes it is off, sometimes the battery icon in the menu bar shows plugged in, sometimes not, but in any combination, the machine is not maintaining charge; the battery discharges at a normal rate for just being on battery. For giggles, I borrowed my seatmate's year-or-two-old MagSafe adapter (the one with the right-angle plug) and plugged it into my machine (also using the MagSafe to MagSafe 2 converter). The light on that one turns orange, and though the battery icon shows "Not Charging", the battery is maintaining charge with the newer adapter. (My adapter, BTW, is able to maintain the charge on her 13" MacBook Pro.)
    Was there a change to recent versions of this adapter to make the new ones work with the Retina MacBooks where the old one will not?

    the green light on the mag safe turns on?
    you should reduce your usage to a very minimal amount as I'm sure the airline doesn't output a strong enough signal for you to be running full screen films with high res. Maybe you should close your macbook P and see if it is charged after a little while of not using it.
    turn your screen lights down, turn the sound gHZ down, quit all the downloadin'.
    if you must run flash make sure you have the latest version (from the adobe site).
    You're computer is intense and if you use it more then it's gaining, of course it going to be draining .
    But this is probably moot since you're probably on said plane now. or was.
    I'd imagine if you're not satisfied with the product you should return it detailing your situation.

  • Mercury Playback Engine not available on Macbook Pro Retina 15"

    Hi,
    I have a Macbook Pro Retina 15" with 16gb of RAM and a 500GB SSD, and am trying to enable Mercury Playback Engine GPU Acceleration (Open CL) on a legitimate copy of Adobe Premiere Pro CS6.  For some reason the selection for that option is shaded and stuck on Software Only.  I have tried installing and enabling the nVIDIA CUDA driver but nothing has changed.  How can I fix this? Thanks.

    Looking at this, it doesn't seem that the Retina MacBook Pro's NVIDIA GeForce GT 650M is on the list. And the NVIDIA CUDA driver will give you nothing but heartache (a frequent source of kernel panics).
    You might want to take your question to the Adobe Premiere discussion boad to see if there are any current 'workarounds' -> http://forums.adobe.com/community/premiere.
    Clinton

  • ShureSM58 not working on MacBook Pro Retina

    Hello,
    Basically, I have bought the Shure SM58 microphone to record audio voice on my MacBook Pro Retina, but it doesn't seem to work.. The specifications and the seller clearly told me that the audio jack included output and input, is there anything I am doing wrong or I should know of? Please help!
    Michael Lafond

    The SM58 uses a 3 pin xlr connector, how are you connecting to a Mac?
    Where do you connect this? with some adaptor I assume (as there is no balanced microphone socket on any Mac)

  • External Hard Drive not appearing on Macbook Pro or 2009 Macbook

    Hello,
         I have a G Technology G-DRIVE External Hard Drive, that until now has worked perfectly.
    I plugged it in today to try and back up my macbooks through Time Machine, like I have done for the last year - and on ether of the computers, the Hard Drive is not appearing in Time Machine or Finder. Having browsed online, I found that it is showing in Disk Utility and in System Information - but other than that I cannot do anthing with it. I even tried to Repair the drive, by erasing it and reformatting it - and I cant do it - I keep getting the messgae 'Error: Disk Utility can’t repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files.'
    Any advice would be greatly appreciated, as I use this hard drive as a Time Machine Backup, and I'm unable to do so.

    At best, it sounds like this HD is flakey so even if you were able to get it working again, I would not trust it.
    PlotinusVeritas gives some great suggestions for purchasing external hard drives in this thread:
    https://discussions.apple.com/thread/5602141?tstart=0

  • IPhone 4S Personal HotSpot not appearing in MacBook Pro or iPad2

    I've been struggling for a long time detecting my iPhone 4S Personal Hotspot on my MacBook Pro and my iPad2.  Apple support has not been able to resolve the issue.  Sometimes the iPhone would show up; most of the time, not.
    Recently, after learning that Siri cannot read Messages to me when I have a passcode in effect, it occurred to me that maybe the Personal Hotspot doesn't show when the phone is locked and/or passcode protected.  I've been doing some testing and I think I've demonstrated to myself that this is true.
    Each time I want to connect my MacBook or my iPad to the hotspot, I find I have to slide the lock to open the phone before either piece of equipment will detect it and connect.  I also notice that it takes a long time before the hotspot appears.
    With previous smartphones, the hotspot appeared quickly and was always easy to detect as long as it was enabled.
    Has anyone else had the same experiences?

    I've since resolved this problem - at least so I can cope with it without too much hassle.
    You said your phone is unlocked.  Do you have a passcode enabled?
    In my experience and testing (Apple support has been useless on this problem), I've narrowed it down to making sure the phone is unlocked and passcode disabled.  Either feature alone will block the WiFi hotspot.  [By the way, I've also learned that Siri is blocked from reading text messages, etc. when the passcode is in effect - even if you are using a Bluetooth device that is already paired with the phone.  Obviously, you must be the owner of the phone if you've pair your device to it.]
    I went to my local Apple store on a Genius support visit.  I demonstrated how enabling either feature blocks my iPad's ability to detect the hotspot, and disabling both allows my iPad to see the hotspot.  The guy just said he had never seen that before, and that they are always learning new things.  He didn't do anything to elevate the case to higher level support, like Apple engineering.  I just left the store and that was it.
    I've explained this to Apple support more than once and they never seem to be aware of it.  I'm supposed to call to speak with a management level guy, but I haven't remembered to make the call.
    So, I walk around with an unsecured phone all the time so I can conveniently access my WiFi hotspot.  And I have to make sure the phone it unlocked until the connection is established so my computer or iPad will find it.  Otherwise, all I can see is everyone else's equipment.
    Maybe people don't use the hotspot much.  Apple doesn't seem to care.

  • IPhones not appearing on MacBook Pro

    I have been trying to transfer photos/videos from my iPhone 4s to my MacBook Pro.  When I connect via USB, the phone starts to charge and it shows up in iTunes, can sync, etc.  However, it does not appear under "devices" in Finder, iPhoto or Image Capture.  So, I can't transfer them.
    Then, I tried my husband's iPhone.  That also charges, but does not show up in Finder, iPhoto, Image capture OR iTunes.  Same with my iPod touch.  All 3 of these devices have been connected and synced with this computer previously. 
    Any suggestions would be greatly appreciated.  I am really low on space on my iPhone so would love to be able to transfer the pics and delete them from the phone.
    Thanks,
    Amy

    Correct it doesn't show up in the Finder. To transfer photos open iPhoto. From the menu:
    iPhoto>Preferences>General. Select what application you want to open to transfer photos. "Connecting camera opens..."

  • WD My Passport drive works on old usb2 Macbook, but not on usb3 Macbook Pro Retina 13" Late 2013

    I have a 1TB WD My Passport drive that will not mount in finder or even appear in Disk Utilities in OSX Mavericks 10.9.1. It does however appear in System Report under the USB heading as My Passport 0748, but shows 480mb/sec speed rather than USB3 speed.
    It works on my old Macbook pro, which is a USB2 machine, perfectly well.
    Has anyone found a workaround to this? I have looked high and low for a solution but none has nailed it. Could it be a problem specifically with the USB 3 driver in OSX? Or maybe even the drive itself?
    Kind Regards
    Phil

    Here is my post on another Forum. My problem with the UI is now solved :
    hi there,
    same problem here. i had a mba 13" 2012 and wanted to switch to rmbp 13 because i need more real estate.
    i sold the mba on ebay, but had a few days to compare my rmbp and mba side by side. both with exactly the same software configuration and OS Mavericks.
    the mba was obviously snappier and i didn't know why.
    after reading tons of threads, exchanging the rmbp one time and being frustrated i discovered this thread.
    so i downloaded RDM, set the resolution to 1680x1050 (non-high-dpi!!!) and there it is, a snappy rmbp with mavericks.
    (for me real estate is more import than a shiny retina thinggy, but also i don't see a bit difference between 1680 hiDPI and 1680 "normal")
    i suspect the os isn't yet optimized, but i am far away from a software expert.
    here is the link for RDM:
    http://www.reddit.com/r/apple/commen..._resolution_to

Maybe you are looking for