Time Capsule Back to my Mac not working

Hello,
For the last two weeks I am not able to connect to my Time Capsule at work, before I saw it automatically on my iMac/MacBook Pro at home.
I already removed and rentered my credentails on the time machine for Back to My mac, unfortonatelly this didn't fix it.
What can I do?
Thanks in advance.
Greetings,
Robin Riegman

I have a similar problem. I had a new hard disk installed and upgraded to Lion at the same time. The IT person who did the job set up iCloud as a backup. Now when I connect my external drive, Finder doesn't see/recognize it, so I can't continue to do (or use) Time Machine backups. I do not want to back up my data to iCloud, but Apple's main object with Lion and Mountain Lion seems to be to force users to use iCloud. It doesn't give you a choice; you can't go back. When I try to sync my iPad to my Mac or take my data off iCloud and back up my Mac with Time Machine (external drive), the program menacingly threatens to remove all the data that I want to back up from my computer, leaving me with no data in iCloud or my Mac.
@r.riegman: sorry I can't help you. I'm going to try the Genius Bar, although Apple warns that backup issues are not supported.
In essence my question is: how can I go back to external drive backups with time machine without losing all my data after an initial designation of iCloud as the backup?
Will someone please r.riegman and me? The more time goes by, the more unbacked-up data we accumulate.
Thank you!
Artemide
Macbook Pro, iPad 2, OS X Lion (10.7.4)

Similar Messages

Back to My Mac not working-a diagnosis and a solution

Hello all,
I own a small business and relied on Back to My Mac while traveling. I have had connection issues with BTMM since MobileMe was discontinued. I have found a solution but it is not an Apple solution. Skip to the end if you'd like the straight dope.
FYI: I have exhausted all possible Apple-centric solutions, to the best of my knowledge. This was verified over the phone during an extensive troubleshooting session with a senior Apple specialist. All Macs and OS involved are optimized (in theory) to work with Back to My Mac. The appropriate file sharing options were checked. Users had appropriate access privileges. I have a valid MobileMe ID that has transferred over smoothly to iCloud. Firewall settings were not the issue.
But before we go further, if you are having BTMM connectivity issues, you might want to examine this thread:
https://discussions.apple.com/thread/4071540
And see if it does the trick for you. It seems to have worked for a lot of people. But if it doesn't, please read on.
I have an iMac at my office that I connect to. I have a MacBook that I use to make the remote connections. Before MobileMe was discontinued, I read all support docs on how to make the transition to iCloud. Nevertheless, once MobileMe was discontinued, I began to have BTMM connection issues. My Macbook could "see" my iMac, and vice versa, but once connection was attempted, either through "Share Screen" or "Connect As…", the status bar would run indefinitely and no connection would complete.
First, I tried the Keychain solution indicated above. No dice.
Then I saw the System Preferences>iCloud message that Back to My Mac required NAT Port Mapping and/or Universal Plug and Play settings on my router. I have an old Linksys router, and I was able to upgrade its settings to UP&P, but not to NAT Port Mapping. The situation did not improve.
I went to an Apple Store, spoke with a pair of salespeople who informed me that the problem would most likely be solved by replacing my old router with Airport Extreme, which would automatically upgrade my network to the necessary UP&P and NAT-PM protocols, and if any issues existed after that, they would probably be firewall-related, which I could either fix on my own or talk to an Apple person about.
After installing Airport Extreme, the situation did not improve, and I called Apple Support. I entered the serial number into the web page, and was informed that I was not qualified for tech support because my warranty had expired, even though I had made the purchase the previous evening. I checked the option that indicated that I thought this was in error and that I was in fact qualified, and ten minutes later, I received a phone call from Apple.
At first, I was on the line with a Airport Extreme specialist, who ran down the Airport Utility checklist. With my wife at the Macbook at home, and myself in my office at the iMac and on the phone with the Apple specialist, the troubleshooting began. Once it was apparent that nothing was working, I was transferred to a "senior" specialist who indeed knew everything under the sun about networking and Back to My Mac, at least as far as I could tell. We checked various settings on all devices, Airport configurations, iCloud account validity, my network's firewall settings, etc.
Finally, the specialist suggested we check the settings on my home router, which was supplied by my ISP and not an Apple device. I asked him why. He said that if we enabled UP&P and NAT-PM on my home router, that would probably help make the connection. I informed him that while that might be a short-term fix, I travel as part of my job and need to make remote connections to my office, often from places where I have no control over the router settings. He informed me that because of those "variables" I might very well continue to experience connection issues, and that in some locations I would be able to connect, and some, not.
On the heels of all the time and money spent thus far, I was in disbelief. We spent some more time affirming beyond question that he was actually telling me what I thought he was telling me, and I cordially thanked him for his time and we ended the phone support session.
THE STRAIGHT DOPE: I learned from a senior Apple specialist that network and router settings not only have to be just right at the server location but *also* the remote location in order for Back to My Mac to work. Simply having an iCloud ID is not always enough. If you travel, you most likely have no control over router settings at your hotel, coffee shop, etc., and if you rely on remote connections as part of your job, you can't afford to take the chance that wherever you reside might not be BTMM compatible. I signed up for LogMeIn Pro, at a cost of $59.95 a year. It has screen sharing, file sharing *and* iPhone access, which BTMM does not offer. My remote connections are now almost instantaneous and without issue. Problem solved.
Please note, I have no ax to grind with Apple, I enjoy using their products and believe they are superior to Windows machines. I am also more than happy with the level of expertise, courtesy and efficiency of their support people. The Airport Extreme that I purchased is pretty cool, has kickass wireless signal, and has reduced the amount of wiring on my desk thanks to its wireless printing and hard drive capabilities. I feel a little burned that I bought it for no reason, but I have 14 days to return it, no questions asked. We'll see.
In conclusion, Back to My Mac does not seem to work as advertised. I am curious if anyone has had a similar experience. Hope this helps someone or at least, saves you some time.

Thanks for your thorough post. I too need to use BTMM on almost a daily basis for my job, and it has fallen short countlness times. I too have taken great pains to check all of the typical trouble shooting steps within iCloud and in the Apple keychain on each Mac etc, but after the latest rounds of system updates from Apple a few weeks ago to Mountain Lion, BTMM on one of my Macs is completely broken and unusable. I would concur that if you need remote access for "real" mission critical use, just bite the bullet and pay for a service like LogMeIn. You won't regret it and you will get real software support.

Back to my Mac not working between Snow Leopard work iMac and Lion home iMac

I have a 3.06 GHz Intel Core 2 Duo iMac at work running OS X 10.6.8.
I have a 2.7 GHz Intel Core i5 iMac at home running OS X 10.7.2.
At present, I am unable to upgrade the work iMac to Lion because I need to run Intel's FORTRAN compiler, which does not yet work under Lion.
I have upgraded my MobileMe account to use iCloud on my home machine. Because my work machine is still using Snow Leopard, I can't use iCloud on that machine just yet.
Initially, even after upgrading to iCloud on my home machine, I was able to use Screen Sharing from either computer to use the other computer. I accidentally clicked "Turn Off Back to My Mac" in the MobileMe settings of my work machine. When I click "Turn on Back to My Mac" to try and turn it back on, I consistently get the dialog box "Unable to start Back to My Mac Back to My Mac could not start because of a MobileMe server error. Try again later. If this problem persists, contact MobileMe Support." And hitting OK brings it back to the off state. So I can not turn on Back to My Mac at work, therefore I can not connect to my work machine from home to use Screen Sharing like I want to.
Has anyone else encountered this problem? Has anyone found out how to turn Back to My Mac back on in such a case?
Thanks for any help you can give,
Adam

Hi,
the current version I had was 3.2(5612) but having just checked no a newer 3.2.1 has just been released. Let me do the upgrade and see how I get on.
Message was edited by: Pheobian

Back To My Mac to a Time Capsule through a 3Com Router not working

I have a Mac Book Pro (10.5.7), Time Capsule (7.4.1), 3Com Office Connect Wireless Router (3CRWDR101A-75), a trial subscription to Mobile Me and a 2.5G iPhone (2.2.1).
I have been unable to get BTTM from my Mac on a remote wireless connection to my Time Capsule working - hence this post.
The set up of the Time Capsule was quite straightforward (as I would have expected from Apple) and I quickly established local and remote iCal / Address Book sync between my Mac, www.me.com and my iPhone. I have enabled and am the 2.4 and 5GHz bands on the Time Capsule and the wireless air interface on the 3Com router has been turned off. All of internet and email services on my Mac work well locally and Time Machine work. So far so good.
However, I am unable to 'see' my Time Capsule in Finder from any WiFi network that is not my home network. When at home I have full access to Time Capsule's disk.
My 3Com Office Router 3CRWDR101A-75 is not on the list of supported routers (nor is any other 3Com Router) but it does provide UPnP and NAT as required according to Mobile Sync notes including http://support.apple.com/kb/HT1552 and http://support.apple.com/kb/HT1552. Despite my best efforts, I have been unable to find out from Apple's MobileMe support if there are any minimum requirements for any router to work with Back To My Mac so can't check to see if my 3Com router will ever work with BTTM or not.
Does anyone have any similar experience with setting up a 3Com Office Connect router to work with Back to My Mac?
Do I need to check / Can I check if my Time Capsule has been registered with the Mobile Me servers?
Do I need to enable any specific ports on my 3Com Office Connect router?
Basic settings:
Time Capsule: green light - all OK
AirPort Utility>Internet: Connection Sharing: Off (Bridge Mode)
AirPort Utility>Advanced>Mobile me: account set up
AirPort Utility>Advanced>IPv6: IPv6 mode = Node, at the request of Apple Mobile Me support
System Preferences>Mobile Me>BackToMy Mac: On (green light).
3Com Office Connect Router: DCHP server: On
3Com Office Connect Router: Firewall level: High (default)
3Com Office Connect Router: Disable NAT: Off (default)
3Com Office Connect Router: Enable Universal Plug & Play: On
3Com Office Connect Router: Enable IPSEC-NAT pass through: ON, at the request of Apple Mobile me support
Com Office Connect Router: DMZ: enable 1-to-1 NAT: Off (default)
Any ideas?
Thanks.

Quick update on troubleshooting BTTM (or rather Back To My Time Capsule)...
Surprising;y, no 3Com products listed in http://support.apple.com/kb/TS1304. 3Com tech support stated that no OfficeConnect products have been qualified against BTTM and my specific router does not support IPv6 over IPv4 encapsulation.
MobileMe support were not able to help, citing the fact that I had an unsupported router.
I have made no change to my modem/router config since first posted but since an upgrade of my TC to 7.4.2 I have been able to use BTTM with my TC (bridge mode) and my OfficeConnect modem/router (802.11b WiFi disabled).
I have made limited testing from other remote locations from my MBP and also proved that it worked over a 3G/UMTS connection on the UK's 02 network also
MobileMe still reporting uPnP / NAT problem on my MBP when working remotely though.
http://discussions.apple.com/message.jspa?messageID=9733258 confirms that this has been solved and, apart from the anomalous Mobileme status message, I can agree.
Good news so now do not need to swap out my 3Com router. Also shows that this 3Com product does meet BTTM connectivity requirements.
Message was edited by: Elise49
Message was edited by: Elise49

Time capsule back to my mac

i have a time capsule and my back to my mac is ON, can i access my time capsule from other country?

In theory, yes.....IF.....the Internet Service Provider to which you are connected will allow you to connect to servers in the U.S.........AND.......the servers in the U.S. do not block the incoming connection.
This is going to be one of those types of things where you will not know if something will work for you until you try it out.
For planning purposes, you might do well to assume that it will not work, and enjoy if it does.

Time Capsule Internet WAN port is not working, what can I do to set it up?

When I plug the ethernet cable from my router to my Time Capsule it should turn on a green light in the back of the TC, but this light is not turning it on anymore, and this port is not working, how can I set it up?
I want to create a wireless network with the TC, but if this port (Ethernet WAN port) doesn't work, I can't, or can I? How?
Then I want to use my 2 Airport Express to use the network that I want to create.
I hope you can help me, thanks a lot.

what model is the TC? A1xxx from the base please.
How old and is the front LED otherwise showing it is operating OK?
What is the network setup..? Is the TC bridged or router.. or is it in Join wireless network mode now..
If the later.. the ethernet ports are turned off.. you need to do a factory reset of the TC.
Factory reset.. Hold in reset button.. THEN power on the TC.. keep holding in reset for about 10sec until the front LED flashes rapidly.. there is a good chance the ethernet will work now.

Mackeeper has detected a virus in the time capsule back up - it is not possible to dele - it ite the file. Do I find time capsule in finder and delete the whole computer back up, then crate a fresh back up? Is that the only solution please?

mackeeper has detected a virus in the time capsule backup, it is not possible to delete the infected file. Do I mount time capsule in finder and then consign to junk the whole computer backup then create a fresh backup? Is that the only solution please.

Follow these instructions to uninstall MacKeeper. They have been tested with the most recent version of MacKeeper. Earlier versions than the one released in 2012 require more extensive work to uninstall all its components. Never install such junk on a Mac.
If you actually used MacKeeper to alter your system, e.g. "remove excess binaries" or such, you will need to reinstall OS X as well as all your additional software. Uninstalling MacKeeper is insufficient to reverse the corruption it is capable of - once again, that is if you used it.
If you merely installed MacKeeper but did not use it to perform any particular action, the following instructions will suffice.
If you used MacKeeper to encrypt any files or folders, use MacKeeper to un-encrypt them first.
Quit the MacKeeper app if it is running.
Open your Applications folder: Using the Finder's Go menu, select Applications.
Drag the MacKeeper icon from your Applications folder (not the Dock) to the Trash.
You will be asked to authenticate (twice):
You do not need to provide a reason for uninstalling it:
Just click the Uninstall MacKeeper button. You will be asked to authenticate again.
After it uninstalls you may empty the Trash and restart your Mac. All that will remain is an inert log file that does nothing but occupy space on your hard disk.
May I suggest that you review the following setting in System Preferences?
Although you may easily override that setting, it will serve to protect you from inadvertently installing garbage. The overwhelming majority of Macs I come across have the MacKeeper installer file already present in their Downloads folder, often multiple copies of it. The downloaded file itself can do nothing until it is opened and installed, and the above setting (known as Gatekeeper - not to be confused with MacKeeper) will prevent that from occurring.

Back to My Mac - Not working on a remote network

I have back to my mac file and screen sharing working perfect on local network, but once i get on another network it does not work at all and I am up to date and have a new airport extreme with back to my mac set up on that as well

Hi Dan97103!
I have an article here for you that can help you troubleshoot this issue with your Back to My Mac functionality:
OS X: Using and troubleshooting Back to My Mac with your iCloud account
http://support.apple.com/kb/ht4907
Thanks for using the Apple Support Communities. Have a good one!
-Braden

Time Capsule and iTunes set up not working, please help.

I have moved my itunes library to my time capsule and changed my itunes preferred path to its time capsule location. However when I restart my apple laptop, after having shut it off for the night, and open itunes (time capsule is visible and accessible to the laptop), itunes has reversed the preferred path I set to point to my time capsule to my local laptop hard drive instead. Any advice would be greatly appreciated.
I have looked in other discussions concerning lost itunes file paths, however I never had this issue with my wired external drive; and I only start iTunes after I am sure that my computer can access the files on my time capsule. Thank you.
My laptop is a Macbook Pro 2.3 Ghz running Mac OS X (10.5.2)

If you're still experiencing "disconnects," even with the earlier firmware, but not experiencing these at all when directly connecting your computer to the modem, there is a good chance that one of the following may still be the problem:
o Bad Ethernet cable between the D-Link & TC.
o The TC is faulty.
o The D-Link is faulty.
o The TC & D-Link are just not compatible with each other.
o The ADSL signal strength, coming from your ISP into the D-Link, may need "tuning."
I'd start with trying a known good Ethernet cable. If that doesn't resolve the problem try contacting your ISP/ADSL-Provider next to see if they can run a ADSL line diagnostic to verify that there is a good signal to the D-Link; While you have them on the line, see if they can provide you with another modem.
Finally, if available to you, try temporarily replacing the current TC with another TC or another wireless router.

After installing Lion, Time Capsule backed-up my mac, but unfortunately it deleted all my old beck up!! I think it's terrible, what was the point than to have time capsule??now I lost all my back up with no warning....

Be crafull with updating to Lion.
I lost all my backup and my mac got realy slow...
Any suggestion if it is possible after all to recover my old back up from the time capsule? I guess it lost though.

Mount and open the internal disk of the Time Capsule. How many "sparsebundle" files do you see? If you only have one Mac using Time Machine but you see two such files, then one of them has your old data. In this case you may have missed a chance to continue using the old Time Machine file.
By the way, you've been misled by poor field labeling on this forum into typing a large part of your message into the field intended for the subject. In the future just type a short summary of your post into that field and type the whole message into the field below that.

Time capsule Wifi (for guest) does not work

Using the last model of airport time capsule, i faced an issue with the guest wifi. I see the guest wifi on the available wifi list, then i digit the password (system accept it) but i cannot abtain any connection. I tried several time by making several set up (also without protection) but the connection does not work. Only the main wifi is working well (i mean the wifi without any restriction..used by administrator). Someone could help me? thx Marco

The TC must be in router mode.. if it is in bridge even though it looks like guest network is available and even though Apple says it now works.. it doesn't.

ITunes library on Time Capsule accessed by multiple accounts - Not working!

I moved my iTunes library from an external hard drive to my new Time Capsule (it is in the Data folder). I can access it fine from my user account, but my husband who has an account on the same MacBook Pro cannot. When he tries to access the Data folder it has a red circle with a white line indicating that he does not have access. I have used Airport Utility to change the file sharing (enable file sharing with time capsule password and airport disk guests access read and write). But still he has no access on his account. Please help! Thanks!

I have my iTunes library on a Time Capsule. I can access it from more than one user account without the problems described here. In fact, I can access it from more than one account simultaneously if more than one machine is on. I have not tried accessing from multiple accounts using Fast User Switching.
The only think of that might be different is the location of the files. The iTunes Music folder is on the Time Capsule but not inside a Data folder. Each user's iTunes Library files are stored in the usual location in their home directory on the machines. iTunes' preferences are set to point to the folder on the Time Capsule.

Time Capsule back up crashes mac book pro

was backing-up perfectly until shortly after 10.5.4 osx update. entering time capsule now triggers panic kernel; screen goes gray from top to bottom and a message appears in several languages telling me I must shut down by holding down the power button. anyone else? any fixes? thanks.

Welcome to the Apple Support Communities
You can back up as many computers as you want into the Time Capsule, always that there's enough space to store the backups of both MacBooks. You won't have any problem doing that

Time Capsule Drive on WAN + NAT not working.

Hi I'm having trouble setting up my TC.
I can enable access to the drive by enabling "share disks over Ethernet WAN port" - people can simply connect to the tc drive using my WAN IP.
What I can't do is enable NAT Port Mapping at the same time because then people can't access the drive via the WAN IP anymore.
I then tried disabling "share disks over Ethernet WAN port" and then manually tried adding "Personal File Sharing" - it won't let me use a public port of 548 - It simply says "a public TCP port number conflicts with a file sharing port on the base station - Disable file sharing or choose a different port number". So I did, I made the public port 1000. Now people can access the drive via the WAN IP but have to add :1000 onto my ip address.
Why can't I just enable "share disks over Ethernet WAN port" so people can access my tc via my WAN IP (without :1000) and have my local machine in the DMZ (default host) while having NAT enabled for my torrents at the same time?
thingi

I know that! The problem was not that simple..... You can't be in a DMZ and share your TC drive over the web at the same time.
I used to keep my mini in the DMZ by enabling the 'default host' and setting the ip manually on the mini so it always got the same ip = no NAT error when using torrents. You can't do that and have a TC which is contactable over the wibbly web.
So instead I took the mini out of the DMZ and set the TC to always give the same ip address to my mini by using a DHCPClient ID instead of using the default host.
I could have used the MAC address of the ethernet port in the access control list on the TC but that would have limited me to ethernet only. Sometimes I move my mini to under the tv to watch movies but that's not got ethernet......
That doesn't matter though because you can set the same DHCP Client IP for more than one interface in OSX This means that when my mini connects via ethernet or via airport I get the same IP address which means that the mini can continue downloading torrents without having to change the port forwarding on the TC or mess with manual IP addresses on the mini WooHoo!!!!!!
The real beauty is that I then use the 'Set Service Order' to make ethernet first, then airport. Even when both interfaces are enabled with the same IP address OSX is clever enough to route to ethernet first due to the service order. When I unplug the ethernet cable bang my net connection swaps right over to the airport with no fuss whatsoever on the same IP Torrents continue perfectly because the correct port routing is still applied.
This means that port forwarding always works because the mini always gets the same ip address even though it's assigned by the TC's DHCP server. I didn't know that the TC could give a specific IP to a specific client. I really didn't expect the multiple DHCP Client IP trick to work!!!!
It also means I'm safer because I'm behind the NAT firewall instead of being open due to being in the DMZ (why apple call it default host I'll never know).
Message was edited by: Stephen Medway

I have Time Machine that I used to back up my old computer. It was running snow leopard. My MacBook died, so I got a new one which is running Lion. how can I restore the data from the time capsule to my new Mac?

I have Time Machine that I used to back up my old computer. It was running snow leopard. My MacBook died, so I got a new one which is running Lion. how can I restore the data from the time capsule to my new Mac?

In technical support, sometimes you have to make educated guesses. I'm sorry that you were offended.
iTunes does prompt when it is going to erase a device, and the message is clear.
She said in her message that she was able to successfully sync the old ipad. This indicated to me that itunes wiping the data was not an issue, because either it had been setup at the apple store (in which case it doesn't actually wipe the ipad despite saying it will*) (*based on a single case I saw), or because the itunes media folder was migrated.
Furthermore, my solution was to tell her how to backup her ipad (by either doing it manually, or as a last resort, by deleting the corrupt backup -- that she couldn't access anyway.)
I got that last part of the instructions from the "Taking Control of your iphone" book which I found samples of when I did a google search for "corrupted backup itunes".
She marked this as a solution, so it worked for her.

Time Capsule Back to my Mac not working

Similar Messages

Maybe you are looking for