To Stop 'Booked' order cancelation in Customer UI

How to disable 'Booked' order cancellation in customer UI?

Hello Ashish,
To not display the button in the Customer UI , set profile option, IBE: Enable Order Cancellation in Order Tracker = No, and
Or for B2B users , remove the IBE_CANCEL_ORDER permission (and the IBE_CANCEL_ORGANIZATION_ORDER).
Please advise if you need additional details.
Regards,
Debbie

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Iphoto book order cancelled - Totally dissatisfying customer service

This message to alert you that Apple might cancel your iPhoto book order for no reason !
This is what just happened to me, leaving me in a totally dissatisfying and frustrating situation, as I did everything to have this book in time for Christmas, had to go through over an hour on the helpline with Customer Services, whose agents are badly informed on the solutions that they can offer you when such mistakes happen ---
I ordered an iphoto book on December 14, in order to have it in time for Christmas.
Nothing was reported wrong or erroneous when I placed the order and uploaded the book. Two days later, Apple cancelled my order without any notification sent to me. I have only learned about it on December 21, worried that my book had not arrived yet. I checked online about my order status, which then said "order cancelled". No explanation why. I waited for Monday December 23 in order to be able to talk from someone at Customer Services. I was then told that my order had been cancelled because one picture and text was overlapping, but they could not tell me exactly which one. It was then suggested to me that I should replace the same order and call back so that they could accelerate the process.
I placed the order and sent the exact same book to Apple again and then called back. Another assistant from Customer Services advised me that there was nothing they could do in order to accelerate the printing and delivery process. All they COULD HAVE offered me was 15% discount, which the first assistant did not mention and which now was too late for me to benefit from since I had already placed the order. Also, I was told that my exact same order did not produce any issue for printing, so that the first cancellation was in fact made without any reason.
This leaves me with the following situation: Although I have placed my first order in time for it to arrive before Christmas, I end up with no Christmas present, over an hour lost on the phone with customer services, no discount, no accelerated printing or delivery process or any other gesture in order for my infuriating situation to be less so, and a photo book that will arrive in early January when I will have already left my family to work abroad again.
I am entirely dissatisfied with the quality of the Apple iphoto book service and Apple customer services. I have not obtained any help or remedy from your customer services although several mistakes had been made on their side.
You are well advised to consider alternatives before spending hours on creating an iphoto book...

Anne, that is really outragious. And I cannot understand why the support did nothing to rectify their mistake and help you to get your book printed in time.The support teams at the Print Products Stores probably will not read these these Forums, these are user-to-user discussions. So, to make Apple listen to your justified complaint, use the feedback form.
http://www.apple.com/feedback/iphoto.html

5.0.4 fonts & book order cancellation?

For my first iPhoto book ever, I thought I'd keep it simple: I did not change the default fonts. In iPhoto 5.0.4, for a large travel hardcover, appear to be Didot, Times, Marker Felt. There were no font warnings in the finished project.
I previewed the book pdf that is uploaded, and the text was all there, though it looked different. Nevermind, I thought, and went ahead with the order. Twice I bought the book, and twice now it has been cancelled in the "printing" stage. When I re-opened the project and inspected the fonts, I found they had all been changed -- NOT by me. The fonts were now DFPKanTeiRyu-XB, Song, and Lucinda FAX. I re-set fonts to "default" in the settings, and sure enough, they changed back to Didot, Times, Marker Felt. But now there were font warnings (overflow in a couple of boxes). So I edited to cut down until there were no warnings.
I went to re-assemble the book and some fonts changed back to DFPKanTeiRyu-XB. I re-set again, and re-assembled, and this time the fonts were as selected. I'll see if this one prints without cancellation!
Anybody else experienced this strange behaviour?
Ian.

The Travel theme is known to be buggy, losing text in the later pages, etc. Try a different theme.
OT

Urgent help needed with iPhoto/pdf preview for book order - mysterious pixelated areas show on PDF but not in iPhoto

Hello. I ordered an iPhoto book last week to give to my parents for their 50th wedding anniversary. Tonight, I just checked on the order status and found that my book is cancelled. I received no notification about it, and all I could do was fill out the online form, so customer service will get back to me on Monday via email (if I'm lucky...). There is no telephone number for me to call about this. I decided I'd best do some searching to try to figure out what had happened.
I had thought that the preview I saw in iPhoto was the preview of the book. I found out I was wrong. So I created a PDF preview of the book and found some craziness that I don't understand. In iPhoto (and any other program, i.e. PhotoShop), my photos are fine. They are mostly TIFF format and high resolution with a few high res JPEGs. However, when I view the PDF, there is a band of black and white pixelation about 1/2-inch across the bottom of some pages - not all. The photos in that area are messed up in that band zone. The other photos are totally unaffected. This affects both TIFF and JPEG photos, and both black and white and color.
Has anyone else had this problem, and what was your solution? I would be extremely grateful to anyone for advice or information about this! The anniversary party is less than a week away and I'm beyond my limit of stress right now...

Launch iPhoto with the Option key held down and create a new library. Import enough photos for a book (use some of those in the current book) create a new book and preview as a PDF. If you don't see the problem then it's limited to your library which may be damaged. If that's the case make a temporary, duplicate copy of the library and try the two fixes below in order as needed:
Fix #1
1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your Home/Library/Preferences folder.
2 - delete iPhoto's cache file, Cache.db, that is located in your Home/Library/Caches/com.apple.iPhoto folder.
3 - reboot, launch iPhoto and try again.
NOTE: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding the the Option key. You'll also have to reset the iPhoto's various preferences.
Fix #2
Launch iPhoto with the Command+Option keys depressed and follow the instructions to rebuild the library.
Select the options identified in the screenshot and the option to rebuild the small thumbnails.
Click to view full size
If you get the same problem in the test library then log into another user account on your Mac, create a test library and try it there. If the problem shows up there a reinstall of iPhoto is indicated. To do so you'll have to delete the current application and all files with "iPhoto" in the file name with either a .PKG or .BOM extension that reside in the HD/Library/Receipts folder and from the /var/db/receipts/ folder,
Click to view full size
If you don't encounter the problem in the other user account then it's something in your account that's the culprit. Post back with the results.
OT

Where we can check the Sales order cancel reason?

Hi,
We are developing a custom report for Sales Order Booked Vs Cancelled. In this report we want to display the reason for canceling the order. We are selecting the reasons while canceling the sales order. But the reasons are not showing in the tables. Where we can check the reason for canceling? Is there any table?
Regards,
Prabhu.S.J

Check this query:
SELECT FLT.MEANING, OER.REASON_TYPE, OER.REASON_CODE, FLV.MEANING, OER.COMMENTS, OER.CREATION_DATE, OER.REASON_ID, OER.ENTITY_ID, OER.ENTITY_CODE, OER.VERSION_NUMBER, OER.HEADER_ID from OE_REASONS OER, FND_LOOKUP_VALUES FLV, FND_LOOKUP_TYPES_VL FLT WHERE FLV.LANGUAGE = userenv('LANG') and FLV.VIEW_APPLICATION_ID = 660 and FLT.VIEW_APPLICATION_ID = 660 and FLT.SECURITY_GROUP_ID = fnd_global.lookup_security_group(FLT.LOOKUP_TYPE, FLT.VIEW_APPLICATION_ID) and FLV.SECURITY_GROUP_ID = fnd_global.lookup_security_group(FLV.LOOKUP_TYPE, FLV.VIEW_APPLICATION_ID) and FLV.LOOKUP_TYPE=FLT.LOOKUP_TYPE and OER.REASON_TYPE=FLV.LOOKUP_TYPE and OER.REASON_CODE=FLV.LOOKUP_CODE;
It might help you.

Order Cancelled, at wits end!!!!!!!!!!

I went to my local Best Buy store to buy a new phone for myself and my wife, the employee tells me that they don't have them in store but he could order them for me and have them shipped to my house. I say great lets do it. He places the order and we go through the whole process of an upgrade and paperwork and all other required stuff, takes about 45 minutes. I leave the store felling great thinking we would have new phones in less then a week and have got them at a great price. I check my email on my phone and have one from Bust Buy saying my order was received and then another one saying my order was cancelled because the could not verify my information. I head back to the store. Speak with the same employee who had helped earlier, he looks everything over, talks with his manager and we place the order again. Same thing happens an email saying the order was received and an email less then a minute later saying the order was cancelled. He calls Bust Buy credit to ensure that my card was good to go, they tell him that things are good and then they speak with me and tell me the same thing, and that we should try the order one more time. The employee has been there help me now for almost an hour after his shift ended and asks if I would mind if he had another employee help me, I tell him sure and thank him for his help, so after being in the store for another hour and 30 minutes, and the second employee making calls to help desks, submits trouble calls, and talking with managers we place the order again, and the same thing happens email that order was received and then an email less then a minute later that it had been cancelled. At this point I am very frustrated having spent close to three hours in the store trying to spend my money, thank everyone for their time, and head home, as I was leaving I was told to come back the next day and they would get it all figured out. Later that evening I look at the emails again and decide to call the number for questions, again great customer, the rep tells me he can't see any reason why my order would be cancelled but he would forward it on and that some one would contact me in the next day or so, and recommends that I contact the store again.
I go back to the same store again speak to another employee and explain everything that has happened, she makes some phone calls and talks to managers, help desks, etc. and we place the order again and the same thing happens. She makes a few more phone calls gets things reset and we try once again with the same results. We talk some more and she recommends that we try an have my wife come in and try to place the order, and to call Sprint to see if they have a flag on my account. I call Sprint and Best Buy credit both are great and tell me they see no issues and have no flags on my accounts. I call Best Buy.com and the rep was a little short with me and told me that since there was a ticket already placed that I needed to wait to hear back, I asked when I should expect to hear back on the ticket and was told when they call me. This is frustrating and upsets me but I say thank you for your time and hang up and go back to work. After work my wife meets me at the store and she goes through the process and has the same thing happen email order received then a minute later order cancelled can not verify information. By this time the two employees that had helped me the day before are back for their next shift and they along with the employee that had been helping me make calls here there every where to try and figure this out. They get things "reset again" and my wife tries again with the same results, now after spending four hours in the store my wife takes my daughter home so she can eat and get to bed, I stay and wait on more phone calls being made. At this point I am totally defeated, I call it a day and am told I should try and place the order online once I get home. I get home and place the order online and get the first email saying that my order was received and waited to see if I would get the second one saying the order was cancelled, 3 minutes goes by and I'm feeling good that it was finally worked out, then my hopes and dreams were once again crushed, email comes in saying my order was cancelled for the same reason as the other 9 said. I try one more time to order online and decide this time to bypass upgrading my device and just buy the phone out right, place my order and swallow hard as I hit the button submitting the $900 order for just one phone and hope, I get the order received email and then the waiting game, 2 minutes goes by, 4 minutes goes by, now 10 minutes has gone by and I'm feeling good that it was finally going to work, then it happens the second email saying my order has been cancelled for the same reason stated in the other 11. I'm defeated and go to bed.
By this time I am sure anyone reading this is asking why in the heck would anyone in their right mind spend more then 8 hours total in a Best Buy store when they are not being paid to be there and basically beg Best Buy to take my money, the answer a good deal. 128gb iPhone 6 and iPhone 6+ for the price of the 16gb version, a total savings of $400.
I have yet to hear from anyone from Best Buy higher help and really hope that Best Buy can figure this all out so no one else has to endure this.
If anyone from this secret Best Buy higher help who has no known phone, or anyone from any other part of Best Buy can help me out on this I would be very appreciative.
I will say this the three employees from the Best Buy store have been great and have gone above and beyond to help get this resolved, and I'm very thankful for that.

Hello JSWO,
I spent a lot of time and effort just making the decision to upgrade from my ancient flip-phone to a smart phone for the first time and even more energy after that in deciding which one I wanted. It was exciting! I was mightily disheartened to read that your adventure was curtailed in a string of apparently ambiguously cancelled orders. While I'm delighted to read that the staff at your local store went all out for you, I apologize for your having to cope with so many visits to the store and the quest for clarification followed.
Using the information you provided when you signed up for Best Buy Unboxed, I was able to locate your cancelled orders. I have reached out on your behalf to my corporate partners to look into your situation. As soon as I have more information I will reply again to your message.
Please know that I'm very grateful that you took the time to write to us and to provide so much detail about your experience.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Orders cancelled

I am very frustrated with the Bestbuy.com customer service at the moment. My local store is very convenient so for the past few years, the majority of my orders on the website have been for in-store pickup. On June 6th, 2014 I placed an order through the website that I did not need urgently enough to go down to the store. I received the usual order verification email and then shortly thereafter, an email letting me know that my order had been cancelled. I thought I must have mistyped something in the order process so I tried several more times to no luck. I called the customer service hotline and had a ticket opened {Removed per Forum Guidelines}. I was told to expect an answer in 5-7 days.
Two weeks later, I attempt to place an order through the website for a product that my home store does not have in stock and surprise surprise, the same cancellation email comes through. I call the customer service line and the rep on the phone is surprised it has taken so long, promises to escalate my ticket and then gives me a new ticket number {Removed per Forum Guidelines}. This is fine but when I ask the rep to please have them send me an email or a phone call letting me know when the issue is resolved, she said that isnt something they would do. So I just have to try ordering things and cross my fingers going forward..
I don't know why this is acceptable to anyone but I am starting to lose my patience. If it weren't for my GCU membership, my shopping dollars would have gone elsewhere already.
Solved!
Go to Solution.

Greetings Dmelville,
It would be quite disconcerting if orders seemed be canceled continuously without reason. I’m sorry to hear that you seem to have reached out multiple times without resolution, and hope that I will be able to finally bring some light to the situation!
Utilizing the email address you registered with the forum, I was easily able to locate your recent orders, including the canceled ones. When an order is canceled, it may be for a variety of reasons, from the item not being available, to an order not being picked up from the store in a certain amount of time, or not being able to verify a piece of information you used on the order.
That being said, I am reaching out to our support team for further research of the issue with your order cancelations. In the meantime, if you should have any questions at all, please do not hesitate to reach out to me. I greatly appreciate your patience while I research this issue with our support team!
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

How to set product Id for event booking order?

We take paid bookings for a number of events through the year. Since the event booking information is identical for every event (only the event details change), we have implemented this by embedding the HTML from a standardised web form into each event's details section.
However, when the event booking is submitted by the customer, Business Catalyst creates a product whose name is constructed as {form name}/{event name} to correspond to this event. This product is referenced in the CRM order for this event that is linked to the customer. This means we get a separate product for each event type.
The problem is that the product code that is assigned to the event booking product is the ID of the web form that was used to process the event (ie. the form embedded in the event detail). Since we use the same web form for multiple events we are now seeing duplicate product codes.
I would like to create a common product for all event bookings and pass this product ID when posting the form on submit of the event booking. The reason for a single booking product is to simplify the synchronisation to our accounting system - otherwise we need to create a new product in the accounting system every time we add a new event.
Is there a query parameter I can include on the form's action URL or as an input field to the form that controls the product ID and / or the product name that will be used for the booking order?
The only other solution I can think of to solve this challenge is to create a unique web form - event combination for every single event. This is not a great solution due to the unnecessary duplication that this will involve - I would rather re-use a common piece of code.
Thanks for any help and advice.

Hello
If I'm not mistaken, the 'text range' in PowerPoint does not have 'language id' property whereas the 'text range' in Word does.
Check the terminology dictionary of PowerPoint.
cf.
http://www.microsoft.com/mac/developers/default.mspx
Sorry for the bad news...
H

How to find the user exit for order cancellation

I want to find the user exit for order cancellation. And also to ensure that no one amends the order once the canellation has taken place. The cancellation shall be deemed to be affected only if the vendor has confirmed the acknowledgement of the order cancellation.
I have got a Zreport where this order should not come as open order item.
Please tell me the method of finding the users exit for order cancellation and stop the order from getting modified. And also how to find the tables in which the data has to be updated that the order has to be cancelled.
In the PO header i want an additional tab <cancellation> by which the user by the help of userid and password should be able to cancel the order. An order once cancelled cannot be undone. A new order has to be placed. The new order can be placed refencing the cancelled purchased order.
My client has got a very stringent requirement. In the past cancelled order has been undone and caused lot of problems.
Regards.

hi
pls tell me t.code so that i will send all user exits related to that particular t.codes
Thanks & Regards
phaneendra

Do we not send Purchase order acknowledgement IDoc for order cancellation?

Hi all,
Is there a way to NOT send a Purchase order acknowledgement IDoc (POA) when we process an IDoc to cancel the order (or cancel all items)? The system now sends POA whenever there is a order create or order change (including cancellation) IDoc coming in but my customer wants not to receive POA in case of order cancellation.
Thanks,
Charles.

Hi,
Please give me your opinion and if we do not send the order response in case of order cancellation then please tell me how should I configure for that.
Thanks,
Charles.

Tax Code changed after booking order..

Hi,
We faced an issue that the tax code is changed to be the default value of the bill-to site after booking.
For example, The tax code of customer A bill-to is VAT0 (means tax=0%).
While creating a new order, 'VAT0' is auto carried out as the defaulting tax code.
We maintain tax code to be VAT5 (means tax=5%) and save the change. It work fine and correctly before booking, order total is included 5% tax.
But after booking, the tax code is auto-changed to be VAT0, and there is no tax in the order.
What is the problem??
Should we maintain tax code after booking???
Or some setting should be checked to prevent the issue??
Thanks in advance,
best regards,
Zhxiang

Hi,
Here, we have tax method, in AR system options, set to Latin Tax Method, and Tax Code does not get default again after booking. If it is changed from VAT0 to VAT5, it remains VAT5 after booking.
I changed Tax Method to VAT, in a test database, and the tax code is not changed back to the default value after booking.
In the order type, tax event is set to entering, and we are using the original Defaulting Rules for tax code field.
Regards,
Ketter Ohnes

Disable Book Order Button in India Localization (Urgent)

Dear Friends,
I want to disable Book Order button (OEXOEORD), If tax lines empty in (JAINEORD). what r the possible solutions please reply me ASAP.
Thanks in Advance
Datta

Use Custom.pll for version <11.5.10 else use personalization framework for 11.5.10

Transaction VKM1 - Changes Sales Order Line Items Custom Fileds

Hi,
I have a challenge to indentify the impact of VKM1 on a Sales Order Line Item Customer Enhanced Fields. When credit hold for the customer is released in VKM1, I want to prevent some of the changes to the line items in the User Exit. The Problems I am not sure, How VKM1 is calling the Transaction VA02 or those Sales Order User Exits to modify certain customer enhanced fields. I tried Activation of Break Point in Update Task but did not stop at the Break points set up in the User Exit. How does Transaction VKM1 call the Sales Orders to execute changes? Is it through BAPI or Call Transaction VA02 or some thing else.
Can any One please help me? Appreciate Your Help in advance.
Thanks,
Kannan

VKM1 uses FM SD_ORDER_CREDIT_RELEASE to release orders on credit.

Uodate Freight/Booking order from SAP TM to SAP ECC

Hi All,
Iam an SD consultant and new to SAP TM. We have the follwoing requirement.
The delivery proposal is sent from TM to ECC and in ECC it will create a delivery. The delivery proposal from TM does not carry the freight/booking order no from TM. we need to send booking order no in the outbound message from SAP TM to ECC. And then we want the booking order number to store in delivery in ECC.
questions are
1) how TM communciates with ECC. we have been told that there are two interfaces
OutboundDeliveryBulkCreateRequest_ (for sending delivery proposal from TM to ECC )
OutboundDeliveryBulkConfirmation_In (for sending back delivery creation message from ECC to TM )
2 ) I need to know what are these interfaces. Are these idocs. How to enchance the same in TM and ECC to achieve the above regarding booking order. That is how to inlcude booking order no in delivery proposals message so that it is sent from TM to ECC.
3 ) In ECC, how the booking order no will be captured from TM and how it will be updated in delivery ?
regards
Pamela

hi Pamela,
sap erp communicates with tm using XML Messages (so called Enterprise Services). the Standard way to update erp would be to create freight orders and have those create erp shipments. But, you certainly have your reasons why you want to update only deliveries. Enhancing the Enterprise Service and modifying the update is certainly the best way. If you do not get help on this. Here is an alternative:
To get the booking number/freight order Number for the FU, I would use the save document prepare user Exit in the delivery and write the Fo number into LIFEX. You can use a remote function call to call tm, alternatively, you can store the FO number in the FU with a custom save strategy.
Step 1: get the sales orde number (VGBEL) within Exit in sd delivery
Step 2: read the Fu related to the sales order (if ist 1:1), you can use the field LABELTXT in the ROOT node of the TOR object.
Step 3: get the FO related to the relevant stage (following coding).

MacBook order cancelled?

I ordered my MacBook a few days ago. I didn't get a confirmation of order, but didn't worry about it. I transferred the money and finally got a mail from Apple that my order is now in process. This morning I headed over to the self-service website to check the progress. And that got me totally confused, since there's two boxes now with exactly the same content (my order), one of them says that my order will be shipped in a few days and one of them says it's cancelled. The sum of money I have (rather had, since I already transferred it) to pay is still the same, but the second box there kind of scares me because Apple now is the owner of the money that I worked hard for.
So: Is my order cancelled or did the system or whatever mess my order up and book two MacBooks but then they realized that I just ordered one and cancelled the second one?

I had this happen with an order I placed awhile back. Aplle evidently id't have the exact computer so they updated te order. Click on the order they have and you wil see what the new order is. You'll probably get a better computer. I had ordered an iMac 20". The order got cancelled and replaced with a 20" iMac with a higher ampunt of RAM (2 GB instead of 1GB) and 256 GB VRAM instead of 128 GB VRAM.

To Stop 'Booked' order cancelation in Customer UI

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