Toshiba laptop c-55 Customer service PIN (edited per forum guidelines)

I purchased my laptop for college on Sept 30, 2013. I have had numerous problems with it, and have ALWAYS been helped by the Geek Squad!!! Now, however, my keyboard is not functioning correctly. Keys keep getting jammed. Will they fix that as well? +
I am also really upset that I was not offered the college student discount! Sure could have used it! Apparently the store was having a sale and the clerks were rushed and getting short-tempered... I had to beg one to tell me the differences between the Dell and Toshiba I was trying to decide upon! Then I did not trust his answer because he did not seem to know the differences/flustered.
Thank you!
Jerri (edited per forum guidelines)

Hello jerriklewis1,
Sorry to hear you're experiencing difficulties with your laptop! Being without a computer for any length of time can be difficult -- especially for full-time students or if you rely on it for business -- so I can imagine how anxious you must feel to have it back up and running again.
Based on what you mentioned, it sounds like your laptop should be repairable under its factory warranty coverage. Just keep in mind that the final determination whether or not repairs can be covered must be made by a factory-authorized technician! Most computers also only feature a one-year factory warranty that starts on the day of purchase, so I'd strongly encourage you to visit your local store's repair counter as soon as possible.
As far as savings are concerned, Best Buy does not offer an official student discount at this time. We recently introduced a number of college student-only sales offers though, full details of which can be found here. We're also able to match the sale price of most identical, in-stock items found at local retail competitors and those sold by and shipped from designated online retailers.
BestBuy.com > Help Center > Low Price Guarantee
http://bbyurl.us/LPGFAQ
Let us know if you have any questions about the repair process! We'd be glad to help you out.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

{Edited per forum guidelines} Need assistance NOW‏

Best Buy
I am appalled by the lack of empowerment your associates are given. After an hour of being told "no" by your in-store associates about a replacement phone which was approved for junk out replacement, I now have to deal with the product being shipped to my home. The subject line order number was shipped with UPS and delivery was attempted today. I am not home during the day because I WORK FOR A LIVING. Tracking number {Edited per forum guidelines}
After contacting UPS, they state only the shipper can change the terms for package to be held at a UPS facility for pick up. I called 888-best-buy and am now told UPS will not allow them to change the terms to be held at my local UPS facility. They tell me I MUST wait another 5 days until UPS makes 3 delivery attempts and then is obligated to hold for 7 days. I do not want to and cannot wait that long.
I should have been made whole the day I went to the store to pick up a replacement phone. I begrudgingly accepted it to be shipped to me and now look at where I am. I use this phone for my job and this is unacceptable. I need someone to take action immediately and have UPS hold the package. I also suggest changing your UPS contract to give your associates the ability to make this change.
Who is going to fight for their customer's satisfaction and do everything they can to keep business profitable? Anyone care enough?
Anthony {Edited per forum guidelines}

Good afternoon Anthony,
Having been without a phone for quite some time before due to theft, I know all too well the inconvenience of being without a working phone. It seems that we were able to provide you with a new phone under your Geek Squad Protection plan, which I’m glad to hear. Although it also seems we weren't able to provide you a replacement immediately in store, leading us to order one for you.
After three failed delivery attempts, packages are typically sent back to the sender. When we receive items back, we would process a return and refund to the original form of payment. When placing an order, if you may not be available for the delivery, especially if the package would require a signature as it would for some cell phone orders, you may choose store pickup to avoid the item being returned to us due to failed deliveries. We typically hold items for 8 days before canceling the order and processing a refund. For more information on store pickup, you can visit the Store Pickup page on BestBuy.com.
Using the information you provided, I was able to locate your order and see that it is on the delivery truck for a second attempt at delivery today. Unfortunately, we cannot modify orders in the way you are requesting. I apologize if this has caused you any inconvenience, as I can understand why this may be frustrating. I will be keeping an eye on this order, and should this order be sent back to us, I will work with you to see what options we have for you at that time.
If you should have any questions, please let me know.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

My hard disk crashed and I cannot find out how to "contact customer service" other than this forum. The website seems to just take me in a circle. I need to de-activate a license but cannot access the software due to a crashed hard drive. Please help.

My hard disk crashed and I cannot find out how to "contact customer service" other than this forum. The website seems to just take me in a circle. I need to de-activate a license but cannot access the software due to a crashed hard drive. Please help.

Hi Anthony ,
Here is the link to connect with Adobe Chat Support.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Hope your query gets resolved .
Regards
Sukrit Dhingra

Vadim {remove per forum guidelines}: Recommendation required for purchasing laptop

Hello everyone,
i am Vadim {remove per forum guidelines}. I am planning for purchasing a new laptop. Can anyone here please recommend me the best brand to purchase the laptop.
Help me with quick responses.
Thanks
Vadim {remove per forum guidelines}

NoNoBadDog wrote:
A not about the chart above: it may be a little misleading, as there are fewer Apple products sold compared to PC's, so they would by default have "fewer problems". Add to that the notariety that Apple has about not reporting issues and problems with it's hardware...you get the picture.
I work on both PCs and MACs. Neither is superior to the other, they both suffer about tha same percentage of hardware and software problems. Now the Apple bots will flame me for saying so, but it is true. Apple is no better than the better PCs when it comes to problems.
Hey, as a quasi-official Apple bot I resemble that remark! Prepare for flames to emanate from my post!
"...there are fewer Apple products sold compared to PC's..." is your go-to explanation for fewer problems with Apples, fewer Apple viruses in the wild, and probably why the weather has been so warm recently. It may also have something to do with the hardware and software being made (and joined seamlessly together) by the same company which can result in fewer driver and other sorts of compatibility glitches. On top of that, maybe some people just prefer Apple products and one of the reasons why is that they <gasp> have fewer problems with them.
Btw, in your haste to post your customary "Apple is no better" diatribe did you happen to notice in my post above that (contrary to what the chart suggests) I stated that Dell and HP are capable of cranking out good machines? That I've heard good things about ASUS? The OP was just looking for recommendations about a laptop here (which you didn't offer), and not a PC vs. Mac debate.
So, start recommending or muzzle it.
This message was transmitted on 100% recycled electrons.

How do I correct bill without getting a reply from customer service or the community forum?

Hello,
I have communicate with lasinah_vzw and jonathan_vzw on the forum and by direct message. I have send documentation of my bills and terminated my account. I now see an older charge that was credited to my account reapplied. There has been no response to all the direct messages or forum comments I have tried to post.
I have not received a reply from you regarding the charge of $93.57 in my account. I had a credit balance of $11.92 on my Nov. 16th bill after crediting my account for a 2-day reconnection at the end of my account suspension. I was unable to contact anyone to re-suspend or end my account. In January I finally got through to Sharon who terminated my account and credited my account for my December and January charges upto termination. Now I see a charge from prior to my November 16th bill that has been re-added to my account. In addition I am getting a notice that my bill is being sent to a collection agency.
If I send all my documentation to you to adjust my bill, get no reply or acknowledgement of receipt or a response as to it's status why is this bill going to a collection agency?
Why has Verizon turned into a bully?
If I do not receive a reply to my earlier attempts to correct my billing I intend to submit all my documentation to the Better Business Bureau.
Thanks... for teaching me a lesson about Verizon "customer" support... UVN

@UVN ".....Sharon who terminated my account and credited my account for my December and January charges upto termination. Now I see a charge from prior to my November 16th bill that has been re-added to my account...."
You are not alone....Promises by Verizon Customer Service don't mean anything anymore.
I successfully suspended a "JetPack Device" WITHOUT BILLING...even got a message on the web site saying I was successful.
Supervisor said "I will suspend without billing during dispute" THEN I WAS BILLED anyway.
This resulted in re-connection fees.
Again, Supervisor said "I will waive Re-Connection fees"....BILLED AGAIN resulting in more fees.
Executive Offices say the supervisors have the training and authority to make decisions..so what happened??
Executive offices also refuse to honor what you are told on the phone.
I am still trying to find an answer to a simple question.
If The VZW web Site allows me to suspend a device and actually pop up a message that I "successfully suspended it WITHOUT billing" How can they refuse to honor it?
OH, It's in the FAQ's and your original contract...So, why does the web site allow it to be accomplished?
There should be a pop-up saying..."THIS ACTION CANNOT BE COMPLETED"
YOU ARE NOT ALONE UVN

Laptop Purchase {removed per forum guidelines}

Just wanted to share my recent experience with a laptop that I ordered on 3/14/2015, an Asus G751JYDH71. Since the laptop is not carried at Best Buy stores, the order was placed via bestbuy.com. I received my laptop last evening around 6PM via UPS and have many concerns.
To provide some context, the laptop that I ordered is not a "marketplace" item, and is listed on Best Buy as a "new" item. However, the laptop that I received yesterday is anything but "new" and instead is a "refurbished" computer. For instance, when trying to register the device on Asus' website, Asus' website indicated that the serial number on my unit had previously been registered. Skeptical of this fact, I called Asus and spoke with a customer service representative whom had indicated that the laptop was previously registered by another user! Also, upon further inspection of the box that the laptop was shipped in, it is readily apparent that this laptop was previously used. Further inspection of the underside of the laptop reveals that the rubber grommets protecting the screws to the bottom of the case are also loose. Interestingly, the laptop that I ordered from Best-Buy was shipped from D&H Industries, a known liquidator of refurbished and previously used laptops!
To add insult to injury, the speakers on the laptop do not properly work and distort when the volume is turned up to roughly 35%, and the subwoofer on the bottom of the laptop is the only speaker (out of the 3 total) that outputs any discernable like sound. Also, the wireless connection drops intermittingly and after applying updates and restarting the computer, the laptop presents with a "black" blank screen, necessitating that I power-down and then power-back up the computer. I have removed and re-installed all drivers on the computer and restored the computer to the original factory settings and all problems continue to persist.
Very upset at the situation, when I called best buy last night, I was told that the only option that I have to remedy the issue is to send the laptop back to Best-Buy (via a preapaid label that was sent to me last night at 1:30 AM) or return the laptop to a store. I was instructed that once Best-Buy receives the laptop, my credit card will be credited and I will be able to "reorder" the laptop on Best-Buy.com. The only rationale that I was given for this course of action is because the item is "special order". The laptop is in fact "special" in that not only is it defective, but is also previously "used" or "refurbished".
In addition, I disagree with the course of action that I have been provided with by Best Buy and just want to warn other consumers to be careful with "special order" laptops that are ordered from bestbuy.com. If you happen to be provided with a "refurbished" and "defective" computer like I was that is advertised as "new", Best Buy's will only offer to "expedite" the shipment of a new laptop only after they have received your laptop and only after you have placed a new order online. Since the laptop is $2269 (pre-tax), the laptop will need to be received by Best-Buy, and you will have to wait for your credit card to be credited for the price that you paid for the original laptop before you can reorder (unless you have another $2300+ dollars of available credit on your credit card). If you happen to have to wait to reorder your laptop until your credit card for the original order is processed, be prepared for the price of the laptop to possibly increase (since laptop prices tend to flucturate widely over a short-duration of time).
The paradox of this matter lies in the fact that I am classified as an "elite" member. However, through the experiences that I have had with this laptop, Best Buy has demonstrated that I am anything but "elite", by selling me a "refurbished" and defective laptop and providing no-customer service to remedy the issue. As is clearly evident, Best Buy is not only engaging in the false marketing of its products, but it is also placing consumers in a precarious situation by sending them "refurbished" and "defective" laptops that are advertised as "brand new".

Good afternoon ntschneider,
Purchasing such a valuable laptop is a huge investment, and I'm glad that you trusted Best Buy with this purchase! I'm disheartened to find that this trust may have been impacted due to the experience you had upon finding you may not have received what you purchased, leaving you feeling like a less than valued customer.
We strive to ensure each order that is placed in our care is fulfilled accurately to prevent disappointments that can lead to such a hassle. I am truly sorry that you may have received a unit that seems to clearly be used or refurbished given its condition as you described it, rather than a new unit you expected.
Using the email address you registered with the forum, I can confirm that this order would have been fulfilled via a vendor rather than directly through us. Unfortunately, this would make an exchange for the exact same item in stores much more difficult. With having said that, we do have a few options available to you. To clearly define the options available to you, I’ve listed them below.
You may find another unit that is in stock at your local store that you find suitable to perform an exchange
You may be able to return the unit in store for a refund to the original form of payment
You may return the unit via the return shipping label you received for a refund to the original form of payment once received and processed by our Findlay, OH returns center
Whether you receive a refund to the original form of payment in store or via our Findlay, OH returns center, it may take 3-5 business days to receive depending on your financial institution. While I understand that these options may be less than ideal, as the entire situation is less than ideal, I apologize if you feel these options are not adequate.
Feel welcome to also review our Return & Exchange Promise and please let me know if you should need further assistance!
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Incredibly frustrated with service - hope Customer Service is monitoring this forum

Our internet modem needs to be rebooted continually. We spent hours on the phone with Verizon a couple of months ago, and they said they were sending new filters for our land line. They never arrived. I don't think that is the problem anyway, since we have now unplugged the land line altogether.
I just tried to call Customer Support because I am trying to work today and the problem is making that very difficult. I called 6 times and got cut off 6 times (even when I selected the choice to "add new services"!!!)
I just finally got through and am on hold again.
In case I am cut off again (or give up in frustration) I would like a direct communication from a Verizon technical support person or supervisor who might be able to help.
Respond to this post with contact information.
Thank you.
A frustrated customer.

I don't work for VZ. But if you are rebooting your Verizon Wifi router because you can't get to the internet despite the WAN light being green, you have probably fallen prey to the IGMP Proxy issue. On the VZ router, there is an option that is located here on your router for IGMP Proxy. Disable it:
http://192.168.1.1/index.cgi?active_page=6059
It cured my disconnection issue and needing to reboot my router regularly.

My experience in Toshibas product and customer services

Just a warning to people who may be considering purchasing a Qosmio based on my own experiences and the research I have done in the last week.
Toshibas customer service is simply not what it once was and there are 100s of reports of Qosmios of all generations suffering extreme issues just outside of warranty periods.
Ref: Toshiba Qosmio X500-149, Support call reference ********
I am writing to express my frustration, anger and disappointment in Toshibas product and customer services.
I am a Freelance Community Manager, Video Game and hardware reviewer in the video games industry presently looking after 2 communities for 2 employers totalling over 2.5m users, I travel to a lot of trade shows, expos and community meet and greets where I require a laptop suitable of showing the employers products which are usually AAA video games or editing video on the fly for publication to social networking sites.
In January of 2011 my 4 year old Alienware hit that point where it really needed replaced, I opted for a Toshiba Qosmio over the Asus G73 as there was a 300 price difference for near identical spec.
I managed to source a X500-149 at PCWorld the companies flagship model here in the UK paying 1499 for it on January 26th 2011 reduced from 1799.
For the 1st 13 month this laptop performed admirably aside a design issue of the fan guards that I raised on the 16th May 2011 with PCWorld where the heat expelled causes the rear guard plastics to become exceptionally brittle and crack. I evangelised the product to anyone who asked me what laptop and model it was that was running these AAA games in such great detail, something I certainly won't be doing in future.
In early March 2012 it then began randomly locking up requiring a hard reboot this would then suffer issues restarting, reporting Operating system could not be found this would usually point to a fault on the primary HD, disk checking software however reported no errors but this continued to happen which would lead me to suspect the motherboard.
Within a month of this problem starting the left laptop fan began making a horrible screeching noise and had a distinct wobble whenever high RPM's were required and the machine began to often go into thermal shut-down whilst performing my work duties and utilising graphics and higher than idle CPU.
I decided on the 23rd April 2012 that enough was enough and I was going to speak to Toshiba as for this to happen to a flagship laptop that was only just out of warranty was simply unacceptable.
23rd April called to report the issue and was basically told tough luck its out of warranty at this point I also updated my tel numbers with Toshiba as the info was outdated, after expressing my anger at this Toshiba agreed to offer me a extended warranty at a cost of 166.
I was fuming to say the least Toshibas flagship laptop breaks at 14 month old and I am expected to stump up more money. If I was not desperate as the machine is critical to my work I would have returned the machine to PCWorld under the sales of goods act and it not being fit for purpose.
As that course of action would likely lead to legal proceedings, engineer reports and even more delay than just dealing with Toshiba for a repair, against my better judgement I called back at 11am on 24th April paid the 166 and took Toshiba up on the warranty extension, order number ********** again having to provide correct tel numbers as where once again incorrect, immediately after I reported the faults.
Toshiba Support centre on fault reporting where great noting each issue in detail and raised a collection with UPS for the following day.
The evening of the 24th April whilst I was retrieving data from the laptop in preparation for factory resetting it the machine went into thermal shut-down with a very distinct smell of burning chemical/plastic coming from the rear vents.
It took me over 90 minutes to get the machine cool enough to actually reboot and get my data after this I shut it back down and boxed it up not be used again.
I thought the best course of action would be to report this as it was a fair step up from the previous overheating. Wednesday 25th April at around 9am I called Toshiba to report this and was advised this would have to be dealt with by a head office case manager, as the item had become hazardous thus the collection that would take the laptop to the service centre was cancelled.
At this stage the advisor took my contact numbers again and escalated the case to head office advising at that time that I would be called by HO within 24 hrs.
Thursday 26th April 15:31 Well past the 24 hr mark and no sign of a call so I called support again and spoke to a advisor called Jacob. Jacob advise that HO had indeed tried calling on 01670 ******* this number was my old number, this number was the number I had advised twice already was incorrect and had provided both a correct land-line and mobile number 3 times previously. To say I was annoyed was a understatement.
Jacob attempted to contact Chloe Sontag who was looking after my case but the line just rang out so Jacob advised that he had sent an email asking for Chloe to contact myself.
Friday came and still no contact by 15:00 so I called support who once again tried to patch me to Chloe who's number once again just rang out and again an email was sent asking to call me.
No call by 17:30 so I called tech support again and spoke to Ian asking for head offices number so I could call them direct, Ian provided the number yet advised that HO are now closed.
After expressing my frustration with this whole process and just how critical this machine is to my daily working life Ian promised to look into the case on Monday AM and try and expedite actually getting a phone call to at least start the process of having this laptop repaired.
To say I'm annoyed is really a understatement not only has this failure to receive a simple phone call at least delayed the repair by almost a week but it is costing me more and money daily when I spent a large amount on what I imagined would be a great laptop for 3-4 years and believed Toshiba actually had good customer service in the event something did happen.
My best guess is that Chloe is on holiday or is part time or such like as her phone just rings out and if that is the case then I would question why assign a case to her, if she isn't then I would want to know why after 2 additional mails advising that the customer is not happy and to contact them has there been no contact or are your case workers just so overworked with faulty products that they can't manage the workload ??
So far Toshibas inability to produce a product that last as long as you expect it would has cost me 2 days off work that I am having to make up this weekend thus cancelling prior commitments, 166 extended warranty 600 for a HP laptop that I had to go and purchase yesterday 27th April 2012 to actually perform my work on and who knows how much in phone calls by the time this matter will finally be resolved.
I was happy with Toshiba as a manufacturer and of course laptops can have issues however having now researched these issues far to many Qosmio X500 users report severe overheating just after the 12 month period or within it and many state that repair after repair has taken place but still to no avail, this on top of the cracking of the rear heat-sink guards has to be a design fault.
This letter will not arrive with you before I have hopefully had a phone call and my laptop has at least been collected for repair, If I have not had that phone call then I would expect another letter very shortly.
Why have I wrote this letter ? To express my disappointment with just how poor the durability of your flagship laptop is and also at just how poor your customer service are, 1500 is a lot of money in the PC purchasing scheme of things and to expect this quality of hardware and customer service is simply unacceptable.
I expect the repair to be expedited and if like some of the horror storys I have read online parts required will take 4 weeks + then I would expect a replacement laptop, not everyone uses these things for entertainment and whilst the HP I had to rush out and buy with money I didn't really have available can allow me to perform my core duties to the minimum it cannot allow me to perform my duties to my standards, my employers standards or my expectant communities standards.
This has been a really unfortunate series of events as I had been considering the X870 Ivy Bridge based on the Nvidia 670m Qosmio which would release soon and passing this X500 onto my partner but after these events and the fact that the HP laptop had to come out of the money saved for it then I can categorically state that will not be the case and I will instead opt for the Asus G55 or G75.
If this issue cannot be resolved to a satisfactory manner then I will have no option but to seek an independent engineers report as well as printing the myriad of similar reports of these issues on the internet and return the item to PCWorld.
In line with the sale of goods act 1979 a large electrical item has to be of satisfactory quality and fit for purpose for a period of 6 years whilst I wouldn't expect the full 6 years from a laptop I would expect at least 3-4 year especially considering that this is a near 2000 flagship model not a 200 budget model.
This is a action I really do not want to take as it will likely end in small claims court against PCWorld a company that on this occasion has done nothing wrong, I do not believe in punishing those who are not at fault so its a action I really wouldn't be happy with and I'm sure PCWorld one of if not the largest vendor of Toshiba products when you incorporate the rest of the DSG group wouldn't be too pleased with it either.
Frustratingly

So I received my laptop back today after having fans replaced and a good clean as well as the top cover replaced.
Opened the box and took the laptop out 1st thing I noticed was a screw rattling around inside, SIGH!!!!
Plugged the laptop in and attempted to boot it at this point it just cycle through finalisation of windows install and shutdown.
How could a laptop have been tested if it didn't even have windows installed ?
An hour later and I gave up unplugged it and lo and behold it actually booted when on battery only.
I then noticed that the SSD was full, oh wait no it wasn't the head office engineer in his infinite wisdom decided that partitioning a 64GB SSD to 2 drives barely even leaving enough for Windows on the C: and wait for it putting the HDD recovery on the second partition was a good course of action.
So a completely borked install and a screw floating around inside remind me how this particular engineer has a job ??
I spent the next 15 minutes just moving data around and creating and deleting partiitions to fix this mess up.
Grabbed HWMonitor to check temps and at an idle 50c on CPU and 36c on GPU they didn't look too bad,
Installed the Toshiba recommended Nvidia driver a driver I hasten to add that was released in 2010 as Toshiba have not updated the drivers for their flagship series laptop since then, They are happy to take your 1643 that the unit cost but then don't expect support for it.
Anyway that aside I then installed 1 of the games I work on and began to run the machine through our benchmark software wooooosh the temps shot up to 90c+ on both CPU and GPU and remained at this temp for the duration of the benchmark never quite triggering thermal shutdown, I then loaded into a warzone for further testing and sure enough half way through it the machine shut down due to thermal shutdown.
I then uninstalled the toshiba driver and tried a NVidia one sure enough as others have advised actual Nvidia drivers seem worse and thermal shutdown came so much earlier.
I have been to PCWorld today to begin proceedings of returning outside of warranty due to not being fit for purpose or of suitable quality. This is costing me a further 60 and at least 2 weeks more without a proper machine and will likely result in me getting about 1300 back from PCWorld.
So lets do the math on just what this will have cost me by the time its finished.
1634 Original purchase
166 Extended Warranty
600 Backup Laptop whilst this was away for a month
60 outside of warranty assessment
50 phone calls
I will probably receive 1300 back but then 1300 doenst buy me the spec I need for work so I will have to pull out another 300-400 for the required spec so lets add that to the original figures.
A Toshiba Qosmio, Toshibas flagship laptop will have cost me in total 2910 almost double its actual retail price.
I will NEVER buy a Toshiba product again and it will become my lifes mission to let everyone know just how terrible they are.

Open-box warranty customer service despair

Hi evrerybody,
I'm addressing you guys at the forums because I couldn't get a proper support from BestBuy customer service. They referred me to GeekSquad. GeekSquad referred me back to BestBuy customer service...
On 23rd of March I ordered an open-box excellent condition 15" macbook pro from BestBuy.com (Open-Box ID: {removed per forum guidelines}).
The product came with a minor scuff. But I wouldn't bother to go for a replacement at BestBuy store (It's too far away from where I live).
It also had 3 battery charging cycles. Another minor issue. I'm not sure whether it fits its excellent condition description.
When I checked my warranty status (Macbook's s/n: {removed per forum guidelines}) on apple website:
https://selfsolve.apple.com/agreementWarrantyDynamic.do?sn=C02P93U9G3QD&locale=en_IL&caller=sp
It states that the one-year warranty ends on 5th of March 2016 (18 days earlier than it should be from my date of purchase).
Disappointed from BestBuy customer service, I contacted AppleCare (Apple's warranty service) with BestBuy's proof of purchase. They said that it's an open-box product and:
Apple warranties start on the date of the first retail purchase. Our records show that the purchase date has already been established as March 6, 2015 with warranty coverage through March 5, 2016.
The laptop was probably powered-on by the first purchaser and they won't update my warranty status.
But... according to BestBuy.com:
http://www.bestbuy.com/site/global-promotions/open-box-products-details/pcmcat295500050005.c?id=pcmc...
It clearly states that: "The full manufacturer's warranty for an open-box product is the same as buying a factory-sealed product"
So... I don't have, as clearly promised on BestBuy website, 1 year warranty on my purchased product and I couldn't resolve this matter with neither Apple's support nor BestBuy support.
What do you advise?

Hello azarim,
Purchasing an open box laptop should be a pleasant and exciting experience, especially as they are at a discount price! It is discouraging to find that your experience may have been less than what you would have hoped for from a device marked as in “excellent” condition.
I’m sorry to hear that you’ve had trouble receiving service through us, as well as Apple due to the different purchase dates. I can understand how frustrating and confusing this may be, as you seem to be receiving conflicting information regarding your manufacturer warranty from us and from the manufacturer.
Using the information you registered with the forum, I was sadly unable to locate the purchase of this MacBook Pro under your name. With that said, I am sending you a private message to gather further details surrounding this information. You may check your private messages by signing into the forum, then clicking the envelope icon in the top right corner of the page.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Worse Customer Service Experience

My name is Adrian and I've been having some issues since the holidays. One of my issues was not getting a code for a Gamers Unlocked coupon for $30. I was told to call customer service and ask for digital downloads but of course I get the run around on the phone. Transfered to this department, then to another then back to the start. I emailed customer service again about the issue and I was instructed they will look into it more. During that time Gamer Unlocked Members recieved free upgrades from the Titanfall regular edition to collectors editions. I was furious since I was trying to get into the program since November.
I informed customer service of how angry I was about this. Around that time I was able to find out there was a sale on the unlocked and went ahead and purchased it. Customer service replied with the following.
On Fri, Mar 14, 2014 at 11:25 AM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank you for replying to our previous e-mail.
I apologize for any inconvenience this may have caused you. I have research your points history and found that on 11/22/2013 in our record appears that you received the $25.00 for the three titles and also the $20.00 for the next two gamers.
In order to received the benefits for the free upgrades collectors editions. Please go to the store and provide them with the Purchase: 556 60 3030 03/11/2014 were you renewal the Gamers Club Unlocked member and you will like help to upgrade your collectors edition.
If you have any issue at the store please to contact us and we will be more than happy to provide them with the necessary information.
Your Gamers Club Unlocked will expire on 03/10/2016.
Thank you for being such a loyal customer and I hope you have a great day.
Regards,
Linda
My Best Buy Account Specialist.
Case ID: {removed per forum guidelines}
Due to the off english I wanted to make sure I had everything correctly from Linda before I went into the store. I was told I would get a free upgrade to Titanfall Collectors Edition but I wanted it to be clear.
Original Message Follows: ------------------------
I already purchased the Titanfall game and opened it. Do I need to take the game back to the store they'll give me the collectors edition? I appreciate your quick response.
She Reponded with
On Fri, Mar 14, 2014 at 12:19 PM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank you for contacting me.
Yes Please go to the store informed them that you are a Gamers Club Unlocked Member and you will like to upgrade your collectors edition for the Titanfall.
Thank you again for being a My Best Buy member.
Sincerely,
Linda
My Best Buy Account Specialist
It still wasn't clear enough for me so I went ahead and detailed the steps I needed to take and had her confirm.
Original Message Follows: ------------------------
OK to confirm, go to the Best Buy store with the titanfall game, let them know I'm a Gamers Club Unlocked Member and I'm supposed to get a complimentary upgrade to the collectors edition of Titanfall.
She Responded
On Fri, Mar 14, 2014 at 3:17 PM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank You for your reply.
Yes,
Thank you again for being a My Best Buy member.
Regards,
Linda
My Best Buy Account Specialist.
And with that I printed out the entire email thread and arrived to the Best Buy store 556 at 6:55. I went to the customer service desk and I explained the situation to the rep and showed him the emails and case id#. Everything was going smoothly, typical questions and answers. He went and got the last Collectors Edition and brought it to the desk. http://instagram.com/p/liucFQBGe1/
Now I'm 30 minutes in and waiting for the rep to come back to me. He eventually comes back out and says that they can't honor the free upgrade I was promised. I asked if he looked at the case notes, its states clearly what to do. He stated he couldn't look at the notes but he spoke to "the bridge" and they can. They said the notes stated that I needed to come to the store for assistance at the managers approval.
Of course I wasn't going to accept that as an answer especially since I have the emails in my hand to back it up. Now they started to stall me. It was now 45 minutes until closing time, so the manager and the customer rep went to the back to speak to "the bridge" again and told me to have a seat. I refused to take a seat because I would be out of there line sight and I was able to see them laughing and joking in the back instead of calling. Milking the clock knowing I had to leave the store at 9.
The rep comes back out and says they don't have enough information to procced but if I want to buy it I can. I can hear the laughter in his tone. This was a big joke to him. So i asked to speak to the manager, the manager comes out and tells me she can't do anything. So I called customer service and asked them to pull up the case number. After going through the notes the customer service rep on the phone asks me if I'm having issues in store getting my free collectors edition upgrade. I told her yes and if she can speak to the manager to help me get this issue resolved. I've been in the store for 2 hours and 45 minutes.
I ask for the manager and I hand her my cell phone and she tells the rep that she needs a coupon code generated for her to do the purchase. She never told me this so this is the first time I'm hearing about it. I didn't get a coupon because I wasn't in the unlocked club at the time they were sending out the codes. Now she rushed the rep off the phone because they are in the process of closing and there isn't anything else she can do. The manager returns the phone back to me and the rep says shes going to look into the coupon code. I wasn't going to leave the store until this was resolved. I was worried if I came back the next day the collectors edition was going to disapear.
They start to turn off the lights as I'm on hold and an associate told me I needed to leave if I wasn't purchasing anything. I was in the store for 3 hours and 5 minutes with no resolution. No apologies. I left the store and the rep on the phone told me they can send me a gift card for the amount of the collectors edition and I would just have to come out of pocket for it now. Unfortunately it would take 5 - 7 business days. I initially wanted to refuse the offer. I shouldn't have to spend any money at all for a FREE / COMPLIMENTARY upgrade. On top of that, the money I get back would be locked into spending at Best Buy who I'm not in the best of terms with. I didn't want to continue the war so I accepted.
The next morning I head back to Best Buy to go ahead and purchase the collectors edition to be reinbursed, and the rep has no idea about anything that happened the night prior and tells me they don't have any collectors editions in stock and I should have pre ordered it. 3 hours + 2 trips to Best Buy and I have nothing but a bunch of lies. I'm canceling the gift card and looking into contacting the Better Business Bureau because this inconsistence customer service is very shady and borderline criminal.
My Best Buy Elite Plus

During that time Gamer Unlocked Members recieved free upgrades from the Titanfall regular edition to collectors
DJKrome wrote:
My name is Adrian and I've been having some issues since the holidays. One of my issues was not getting a code for a Gamers Unlocked coupon for $30. I was told to call customer service and ask for digital downloads but of course I get the run around on the phone. Transfered to this department, then to another then back to the start. I emailed customer service again about the issue and I was instructed they will look into it more. During that time Gamer Unlocked Members recieved free upgrades from the Titanfall regular edition to collectors editions. I was furious since I was trying to get into the program since November.
I informed customer service of how angry I was about this. Around that time I was able to find out there was a sale on the unlocked and went ahead and purchased it. Customer service replied with the following.
On Fri, Mar 14, 2014 at 11:25 AM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank you for replying to our previous e-mail.
I apologize for any inconvenience this may have caused you. I have research your points history and found that on 11/22/2013 in our record appears that you received the $25.00 for the three titles and also the $20.00 for the next two gamers.
In order to received the benefits for the free upgrades collectors editions. Please go to the store and provide them with the Purchase: 556 60 3030 03/11/2014 were you renewal the Gamers Club Unlocked member and you will like help to upgrade your collectors edition.
If you have any issue at the store please to contact us and we will be more than happy to provide them with the necessary information.
Your Gamers Club Unlocked will expire on 03/10/2016.
Thank you for being such a loyal customer and I hope you have a great day.
Regards,
Linda
My Best Buy Account Specialist.
Case ID: {removed per forum guidelines}
Due to the off english I wanted to make sure I had everything correctly from Linda before I went into the store. I was told I would get a free upgrade to Titanfall Collectors Edition but I wanted it to be clear.
Original Message Follows: ------------------------
I already purchased the Titanfall game and opened it. Do I need to take the game back to the store they'll give me the collectors edition? I appreciate your quick response.
She Reponded with
On Fri, Mar 14, 2014 at 12:19 PM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank you for contacting me.
Yes Please go to the store informed them that you are a Gamers Club Unlocked Member and you will like to upgrade your collectors edition for the Titanfall.
Thank you again for being a My Best Buy member.
Sincerely,
Linda
My Best Buy Account Specialist
It still wasn't clear enough for me so I went ahead and detailed the steps I needed to take and had her confirm.
Original Message Follows: ------------------------
OK to confirm, go to the Best Buy store with the titanfall game, let them know I'm a Gamers Club Unlocked Member and I'm supposed to get a complimentary upgrade to the collectors edition of Titanfall.
She Responded
On Fri, Mar 14, 2014 at 3:17 PM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank You for your reply.
Yes,
Thank you again for being a My Best Buy member.
Regards,
Linda
My Best Buy Account Specialist.
And with that I printed out the entire email thread and arrived to the Best Buy store 556 at 6:55. I went to the customer service desk and I explained the situation to the rep and showed him the emails and case id#. Everything was going smoothly, typical questions and answers. He went and got the last Collectors Edition and brought it to the desk. http://instagram.com/p/liucFQBGe1/
Now I'm 30 minutes in and waiting for the rep to come back to me. He eventually comes back out and says that they can't honor the free upgrade I was promised. I asked if he looked at the case notes, its states clearly what to do. He stated he couldn't look at the notes but he spoke to "the bridge" and they can. They said the notes stated that I needed to come to the store for assistance at the managers approval.
Of course I wasn't going to accept that as an answer especially since I have the emails in my hand to back it up. Now they started to stall me. It was now 45 minutes until closing time, so the manager and the customer rep went to the back to speak to "the bridge" again and told me to have a seat. I refused to take a seat because I would be out of there line sight and I was able to see them laughing and joking in the back instead of calling. Milking the clock knowing I had to leave the store at 9.
The rep comes back out and says they don't have enough information to procced but if I want to buy it I can. I can hear the laughter in his tone. This was a big joke to him. So i asked to speak to the manager, the manager comes out and tells me she can't do anything. So I called customer service and asked them to pull up the case number. After going through the notes the customer service rep on the phone asks me if I'm having issues in store getting my free collectors edition upgrade. I told her yes and if she can speak to the manager to help me get this issue resolved. I've been in the store for 2 hours and 45 minutes.
I ask for the manager and I hand her my cell phone and she tells the rep that she needs a coupon code generated for her to do the purchase. She never told me this so this is the first time I'm hearing about it. I didn't get a coupon because I wasn't in the unlocked club at the time they were sending out the codes. Now she rushed the rep off the phone because they are in the process of closing and there isn't anything else she can do. The manager returns the phone back to me and the rep says shes going to look into the coupon code. I wasn't going to leave the store until this was resolved. I was worried if I came back the next day the collectors edition was going to disapear.
They start to turn off the lights as I'm on hold and an associate told me I needed to leave if I wasn't purchasing anything. I was in the store for 3 hours and 5 minutes with no resolution. No apologies. I left the store and the rep on the phone told me they can send me a gift card for the amount of the collectors edition and I would just have to come out of pocket for it now. Unfortunately it would take 5 - 7 business days. I initially wanted to refuse the offer. I shouldn't have to spend any money at all for a FREE / COMPLIMENTARY upgrade. On top of that, the money I get back would be locked into spending at Best Buy who I'm not in the best of terms with. I didn't want to continue the war so I accepted.
The next morning I head back to Best Buy to go ahead and purchase the collectors edition to be reinbursed, and the rep has no idea about anything that happened the night prior and tells me they don't have any collectors editions in stock and I should have pre ordered it. 3 hours + 2 trips to Best Buy and I have nothing but a bunch of lies. I'm canceling the gift card and looking into contacting the Better Business Bureau because this inconsistence customer service is very shady and borderline criminal.
editions.
3 hours + 2 trips to Best Buy and I have nothing but a bunch of lies

My Customer Service Experience (Store #55)

I went to this Best Buy store because of a laptop that I found for sale in their Open Box section online. The laptop was listed online and at the store for $839.99. When I arrived at the store, a gentlemen assisted me is picking the laptop up and I was ready for check out, this was where my customer service experience with Best Buy got worse. I had given the checkout associate a 10% coupon that I had received, he was unable to add the coupon the to cart so he called a manager, Chad (removed per forum guidelines).
Mr. (removed per forum guidelines) then tried to add the coupon to the order but ultimately said that I could not use the coupon for this order, because it was Open Box item with a discount already presented. However, my coupon's terms and conditions stated nothing about being able to use this coupon on Open Box items. I asked Mr. (removed per forum guidelines) to contact a manager that I could speak with, he called Josh (removed per forum guidelines).
Mr. (removed per forum guidelines) then came to me and stated that the coupon could also not be used, but only be used on the original price. However, I once again stated that NO WHERE on the coupon did it state that this coupon could not be used on Open Box items. I then asked Mr. (removed per forum guidelines) to tell me that he would not honor the coupon and he stated verbatim, "I will not honor the 10% coupon". I also asked him to write this down for me to document however he declined to do so. I wonder why that was..maybe he knew he was wrong and didn't want it documented.
The problem that I am facing here is that no where on the coupon did it state that the coupon could not be used, however, Mr. (removed per forum guidelines) and Mr. (removed per forum guidelines) both did not honor my coupon. This was my worst experience at Best Buy and I am truly frustrated with the customer service I received. I shop at Best Buy often, I am an Elite Plus RewardZone customer.
I did end up buying the laptop or $839.99 + $69.30 tax with a total of $909.29. However, I did not receive my 10% discount which I believe is unacceptable on Best Buy's part. I am not impressed with Best Buy's service and experience at all.
An apology would be a start, but what I really want is my 10% discount or a good reason of why I couldn't get one.

Hello arsalann24,
Buying a new computer has always been very fun and exciting for me, and I assume that it is so for everyone else as well. The process should not become complex or frustrating at any point, and I regret that this seems to be the case with your recent computer shopping experience.
Many coupons contain exclusions to how they may be used. For example, some may not be used on certain categories of products, or on specific brands. Not all can be used on products that have already been reduced in price. Some may not be used on prior purchases. That being said, I have a few questions for you:
At what store did you make your purchase?
Did you make your purchase as an online order for store pickup?
From what source did you acquire the coupon, i.e., Movers coupon, College Student Deals, etc.
I'm grateful that you took the time to write to us with your concerns and I look forward to hearing from you.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Horrible customer service, dropped calls and faulty products

Does Verizon offer partial credits to accounts due to defective equipment and inability to use their services? I received a new set top box that would not download my existing HBO and SHOWTIME accounts. After numerous calls on hold, dropped service calls and misdirected (on purpose) calls to billing in customer service to increase my services...I finally waited over one hour for technical assistance tonight to be told my new set top box was faulty and a new one would be sent in the mail. I asked about a partial refund because I could not use it during the least two weeks. I was told by the tech he would send a new box and put me in touch with customer service after explaining to them the circumstances and that supervisor would need that info for a partial credit to my account. A horrible customer service rep {edited for privacy} bluntly stated no partial credits and tech should not have said a partial credit was possible. By this time I was on the phone over one our and not a very happy customer. I asked to speak to a superior to which {edited for privacy} said they were too busy and a partial credit would not be possible for my two week period with faulty equipment. I demanded to speak with a supervisor and was put on hold for an additional 70 minutes. I am STILL ON HOLD!!!! This is no way to treat customers! I am disconnecting my call and BEG THAT A VERSION REP get back in touch with me to resolve this. Under what circumstances does verizon provide partial credit for a customer who has not been able to use it because the equipment is DEFECTIVE??? Hopefully new set top box is enroute..HOPE IT IS NOT DEFECTIVE!!!!!!

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: BAD Delivery, Customer Service, Appliances

I have been a Best Buy customer for over 10 years. I purchase everything there, from IPod, Laptops, cell phones, home appliances and TVs
My last two previous orders have been a bad experience with the delivery and they were big orders.
Order #{removed per forum guidelines}and {removed per forum guidelines}
My last purchased was a Samsung washer and dryer on April 14 worth 4000.
They were supposed to deliver on Saturday 4/18. the driver called me at 11:20 a.m. to tell me he was going to be there in 30 minutes.
the guy never showed up nor called.
when I called back the driver 2 hours later wondering why he didn't show up. the assistant answer the phone and said guy had a personal emergency. I waited for another two more hours and called best buy to see when my machines were arriving. Best Buy delivery didn't know anything about the driver having any emergencies. they never notify me and I was sitting home waiting when I could have been doing my errands.
The delivery company hired didn't even know what was going on and that I was not going to get my machines that day.
When I called again they said that they were going to try to have someone delivery Saturday.
After that they said that the delivery was not going to happen until Monday ... more days waiting
On Monday they did a delivery where it was incomplete.
they couldn't connect the machine and left all the screws in where they needed to have assembled it.
they said that I needed a dual kit which I had purchased and it was in the box and they didn't know.
They left the washer in the middle of my basement very unprofessional and disorganize.
They came back Friday 4/24 a week and a half of wait and when they arrived they were on a rush. connected the machine and didn't tested them. they didn't ever turn them on to see if they worked or were connected correctly or made sure they were leveled.
there were some screws they removed because I asked what they were if not they would have left them there and damaged the machines.
We treated them with respect and gave both drivers good tips.
they left and I turned the machine on to see how it worked. well they didn't tie the hose and water started coming out the washer machine. my basement got all flooded. To add to the issue the dryer had a weird noise in the motor.
I called the store and complained and they escalated the call and couldn't help.
They said they would send a tech why would I get a tech if is a new machine. I wanted a new machine and by Saturday. I was not going to wait anymore.
when I called the delivery company they called me a liar and said the machines were perfectly installed.
After that called the store back and spoke to the manager who did not care that an over the year customer got treated inappropriate. You are losing a 10 year loyal customer. I missed time from work and waited time on the phone calling the store, customer service and the delivery company. A store that does not care about their customers.
All I wanted was to get my new machines on Saturday
thank you very much
truly an very unsatisfied customer.

Hello daniel16-
Getting new appliances should be an exciting experience for you as they are quite an investment both of money and time. To have such a poor delivery experience is disappointing and I can certainly understand why you’d be disappointed with the entire situation!
While we do occasionally employee third party companies to complete deliveries and installations for our customers, they should be every bit as courteous and professional as our own Geek Squad personnel. I’m truly sorry both for the delays in your delivery as well as the fact that you had these issues with the installation after they left. Our third party partners are expected to look into reported concerns by customers, not simply deny them without any follow-up. In addition, neither our Geek Squad nor our third party vendors should expect or ask for tips for delivering your products.
It appears that you have already contacted us regarding returning your products and I apologize that this was the decision that was reached. I will absolutely be documenting your concerns for our corporate office as we are always reviewing our partnerships to see if we wish to continue utilizing their services. My hope is that at some point in the future, you may be able to put this unpleasant experience behind you and offer us the chance at your business again.
Thanks for connecting with us.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Worst Customer Service of any Retailer - BAD BAD BAD

BOYCOTT BEST BUY. They would not let me exchange a $30 item because it had been 16 days since purchase and I had bought two Macbook Pro's in the past year (over $3000.00). Save yourself a headache and buy where a retailer appreciates your business and treats the customer with respect. I was disrespected. The mount for the GPS unit would not work in my car and they were saying nothing was wrong because the BB guy could make it adhere to the smooth glass surface on the windows. It was very demeaning, disrespectful, and downright bad business. BAD BAD BAD.

Hello gwardlaw,
We recognize that there are times when a device doesn’t meet someone’s level of expectations, and it’s one reason why we have our 15-day Return and Exchange Promise. As we want you to be able to take advantage of this and make you aware of it, we post this policy at our checkout lanes, the customer service counter, our website, and on your receipt.
While we certainly want to consider solutions that make sense for both parties involved, we are not able to accommodate all requests made. Regardless, this doesn’t explain the reported uncaring nature of our store team though. Our employees should always be kind and courteous, even if we are unable to accommodate a customer’s wish. I’m disappointed to hear that this wasn’t the case, and I’m sorry if we made you feel disrespected in any way.
Please know I cannot guarantee you a different outcome; however, I’d appreciate the opportunity to see what options we may have available to us from here. In order for me to do this, please send me a private message with as much of the following information as possible.
Customer Service Pin (found towards the middle of your receipt):
Store location visited:
Name(s) of associate(s) or manager(s) you worked with:
You may send me this private message by logging into the forum and clicking on the button included in my signature below.
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

I need Skype Customer Service and there is none. I...

I am having issues with my Skype account(s).
I need to speak to someone in customer service. This is not a do it yourself tech issue.
There is no customer service.
Only this forum.
I'm so frustrated with Skype right now.
For having **bleep**ed up programming which caused the glitches in the first place.
And for failing to have an adequate remedy.

here are possible more detailed instructions;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Toshiba laptop c-55 Customer service PIN (edited per forum guidelines)

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