How do I correct bill without getting a reply from customer service or the community forum?

Hello,
I have communicate with lasinah_vzw and jonathan_vzw on the forum and by direct message. I have send documentation of my bills and terminated my account. I now see an older charge that was credited to my account reapplied. There has been no response to all the direct messages or forum comments I have tried to post.
I have not received a reply from you regarding the charge of $93.57 in my account. I had a credit balance of $11.92 on my Nov. 16th bill after crediting my account for a 2-day reconnection at the end of my account suspension. I was unable to contact anyone to re-suspend or end my account. In January I finally got through to Sharon who terminated my account and credited my account for my December and January charges upto termination. Now I see a charge from prior to my November 16th bill that has been re-added to my account. In addition I am getting a notice that my bill is being sent to a collection agency.
If I send all my documentation to you to adjust my bill, get no reply or acknowledgement of receipt or a response as to it's status why is this bill going to a collection agency?
Why has Verizon turned into a bully?
If I do not receive a reply to my earlier attempts to correct my billing I intend to submit all my documentation to the Better Business Bureau.
Thanks... for teaching me a lesson about Verizon "customer" support... UVN

@UVN ".....Sharon who terminated my account and credited my account for my December and January charges upto termination. Now I see a charge from prior to my November 16th bill that has been re-added to my account...."
You are not alone....Promises by Verizon Customer Service don't mean anything anymore.
I successfully suspended a "JetPack Device" WITHOUT BILLING...even got a message on the web site saying I was successful.
Supervisor said "I will suspend without billing during dispute" THEN I WAS BILLED anyway.
This resulted in re-connection fees.
Again, Supervisor said "I will waive Re-Connection fees"....BILLED AGAIN resulting in more fees.
Executive Offices say the supervisors have the training and authority to make decisions..so what happened??
Executive offices also refuse to honor what you are told on the phone.
I am still trying to find an answer to a simple question.
If The VZW web Site allows me to suspend a device and actually pop up a message that I "successfully suspended it WITHOUT billing" How can they refuse to honor it?
OH, It's in the FAQ's and your original contract...So, why does the web site allow it to be accomplished?
There should be a pop-up saying..."THIS ACTION CANNOT BE COMPLETED"
YOU ARE NOT ALONE UVN

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