Traditional ACD Integration with UCCE without Parent/Child model

Hi
I want to integrate a existing TDM ACD with UCCE 10. Could someone guide me on the required hardware, software on Cisco as well as on the TDM ACD side for this to work. Is parent/child architecture a mandate for this to work
P.S: Traditional ACD and Cisco UCCE are already installed and working
Regards
Prakash

Hi,
well, brave move :-)
Hi, the SRND explains the optional deployment models. Also check the compatibilty matrix.
Looks like the TDM switch must already have some kind of IP connectivity.
G.

Similar Messages

Issues with Silverlight controls -Parent child hierarchy

Hi,
I have came across below issues several times for Silverlight controls.
From CodedUi Test builder(recording window), if we navigate upward(move to parent control) it shows correct hierarchy of Child ->Parent.
For eg; DateItem(child) ->Row(parent).
But I come from top to bottom(move to child control), then Row control does not have any child. So codedUI does not find child object during execution.
How to handle this issue for execution?
Regards,
Gaurav

Hi Gaurav,
>> But I come from top to bottom(move to child control), then Row control does not have any child. So codedUI does not find child object during execution.
Do you use a Silverlight DataGrid Control? Could you share us a screen shoot about your UI and the error details?
In my option, this issue is caused by the hierarchy of the DataGird. The link below might be useful to you:
# Test Automation for Silverlight DataGrid in Coded UI Test
http://blogs.msdn.com/b/tapas_sahoos_blog/archive/2011/05/10/test-automation-for-silverlight-datagrid-in-coded-ui-test.aspx
I think you could try to set a unique automation property for the DataItem for Testing. You could turn to the link below:
# Set a Unique Automation Property for Silverlight Controls for Testing
https://msdn.microsoft.com/en-us/library/gg413373.aspx#Datagrids
It would be helpful if you could share us the error details and your UI.
Best Regards,
Edward
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Crystal Integration with BW - Without CE

Hello
Would like to know if some was successful in setting-up Crystal Reporting Business content without implementing Crystal Enterprise Server.
We want to use Business Content Crystal Templates and run the Crystal Template using Crystal Designer to refresh the data from BW Server.
I am having number of problems when I try to correct template and save newer versions. I hope we are not the 1st one move in this direction.
Any Success stories.
Pankaj

There is an option to use Crystal viewer without CES

Wrong File(parent, child) behaviour on Windows when child starts with one s

I've sent following problem report:
A DESCRIPTION OF THE PROBLEM :
On Windows when relative path starts from one slash it should be resolved from current disk (not current directory). This behaviour should be preserved for Files constructed with constructor File(parent, child). So results of run "System.out.println(new File(dir, relPath).getAbsolutePath())" and "System.out.println(new File(relPath).getAbsolutePath())" should be identical when running program from directory "dir".
STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
Compile and run from directory C:\temp\relpath following code:
import java.io.*;
public class Main {
     public static void main(String[] args) throws Exception {
          System.out.println(new File("C:\\temp\\relpath", "\\temp\\relpath\\Main.java").getAbsolutePath());
          System.out.println(new File("\\temp\\relpath\\Main.java").getAbsolutePath());
EXPECTED VERSUS ACTUAL BEHAVIOR :
EXPECTED -
C:\temp\relpath>java Main
C:\temp\relpath\\Main.java
C:\temp\relpath\Main.java
ACTUAL -
C:\temp\relpath>java Main
C:\temp\relpath\temp\relpath\Main.java
C:\temp\relpath\Main.java
The answer was:
I have been analyzing your problem and it is not a bug but the intended behavior of the API.
The File(File,String) constructor includes this in the specification:
"If the |child| pathname string is absolute then it is converted into a relative pathname in a system-dependent way."
In the example provided here, the child path is absolute so it is converted into a relative path. This is the intended behavior.
My comments:
First, child pathname is not absolute. Even so, I don't understand why this guy contend that this behavior is correct.
Please comment this!

Please comment this!
I've sent following problem report:
A DESCRIPTION OF THE PROBLEM :
On Windows when relative path starts from one slash
it should be resolved from current disk (not current
directory). This behaviour should be preserved for
Files constructed with constructor File(parent,
child). So results of run "System.out.println(new
File(dir, relPath).getAbsolutePath())" and
"System.out.println(new
File(relPath).getAbsolutePath())" should be identical
when running program from directory "dir".
STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
Compile and run from directory C:\temp\relpath
following code:
import java.io.*;
public class Main {
public static void main(String[] args) throws
s Exception {
System.out.println(new File("C:\\temp\\relpath",
", "\\temp\\relpath\\Main.java").getAbsolutePath());
System.out.println(new
ew
File("\\temp\\relpath\\Main.java").getAbsolutePath());
EXPECTED VERSUS ACTUAL BEHAVIOR :
EXPECTED -
C:\temp\relpath>java Main
C:\temp\relpath\\Main.java
C:\temp\relpath\Main.java
ACTUAL -
C:\temp\relpath>java Main
C:\temp\relpath\temp\relpath\Main.java
C:\temp\relpath\Main.java
The answer was:
I have been analyzing your problem and it is not a
bug but the intended behavior of the API.
The File(File,String) constructor includes this in
the specification:
"If the |child| pathname string is absolute then it
is converted into a relative pathname in a
system-dependent way."
In the example provided here, the child path is
absolute so it is converted into a relative path.
This is the intended behavior.
My comments:
First, child pathname is not absolute. Even so, I
don't understand why this guy contend that this
behavior is correct.
*/

OBIEE11g - Hierarchy parent-child with a factable measure(poor performance)

Hi
I have a star model with a hierarchy parent child, joined to the fact table.
Creating a new analysis, and adding the hierarchy column with any other field from any dimension (on selected columns or filters) all works fine, and the hierarchy displays every level very fast.
But adding a measure from the fact table, the hierarchy performance drops dramatically and I have to wait 20-30 seconds to see each new level displayed.
Taking a look at the SQL launched, seems to be all right:
The measure is a COUNT(DISTINCT factable.field) and the group by is done by Parent,Child fields in the hierarchy table.
Is there any other way to set up this hierarchy? Why the measures are reducing the performance?
Any comment will be helpful.
Thanks in advance.

Try these
Use Oracle Enterprise Manager (EM) URL to monitor end to end OBIEE real time performance: http://<server>:7001/em
In Oracle Business Intelligence 11g, the perfmon URL is still valid to use i.e. http://<server>:9704/analytics/saw.dll?Perfmon
Check these
http://www.rittmanmead.com/files/biforum2012/ranka_performance.pdf
http://docs.oracle.com/cd/E17904_01/web.1111/e13814/jvm_tuning.htm
https://blogs.oracle.com/pa/entry/obiee_ibm_jdk_tuning_for
Support note OBIEE 11g Infrastructure Performance Tuning Guide Doc ID 1333049.1
If helps mark and update back :)

Hide parents in a parent-child hierarchy with dynamic rights

Hi all,
I'm facing the following issue with dynamic rights on a parent-child hierarchy:
scenario:
- a cube with a company parent-child hierarcy
- dynamic security on through a role on dimension data based on a list with user (login names) and their
departments, with Enable
Visual Total is switched ON
- Multiple facts connected to this hierarchy.
When a user connects to the cube (in this case with Excel or through a dashboard in Performance Point services) he/she is allowed to see the facts belonging to theirs departments and all child departments, so far so good. But the totals of the facts are
repeated for all higher parents. Now i know thats nog 'wrong' but our users think thats very confusing in some cases, so is there a way
- to hide the parents in the hierarhcy
- or to set all the parent measures to null/empty?
I prefer to make a solution in the cube so that all client programs can benefit from this solution.
thanx in advance for all input!

so that User A have scope: [Dimension_Name].[Attribute XYZ] and User B: [Dimension_Name].[Attribute ABC] ?
Hi Wilfred,
If I understanding correctly, you want different user can see different dimension attributes based on the different right on role, right?
Based on my research, it seems that there is no a directly way to achieve this requirement. What we can do is that "Deselect all members" for each attribute of the dimension in Dimension Data tab, which will hide all members of the dimension for the role.
Even the dimension metadata is visible in the cube in clients, its members can't be seen. Here are some useful links for your reference.
http://saysmymind.wordpress.com/2013/01/15/hide-a-specific-attribute-hierarchy-in-role-playing-dimension-ssas-multidimensional/
http://social.msdn.microsoft.com/Forums/sqlserver/en-US/e2596eec-7c2d-48c0-8e81-538a8c632360/hide-dimension-based-on-roles
Hope this helps.
Regards,
Charlie Liao
TechNet Community Support

Parent - child tables foreign key relation ship

Hi All,
we have 600 hundred tables ..i would like to print a hierarchial tree based on the foreigh key relathionship
i tried my best but i couldnt.
parent table
child table 1
childtable3
child table 2
and so
Can somebody help me out with a query?
Thanks,
kt

CREATE OR REPLACE FUNCTION get_child_tables (
ptable VARCHAR2,
powner VARCHAR2 DEFAULT 'SCOTT',
plevel NUMBER DEFAULT 10
RETURN stringarray
-- -- create this ON SQL*PLUS "CREATE OR REPLACE TYPE STRINGARRAY AS TABLE OF VARCHAR2(50);"
-- AUTHID CURRENT_USER
PIPELINED
AUTHOR DATE VERSION COMMENTS
======================================================================================
[email protected] 26-OCT-2009 1.0 Developed to ease developers effort to find Nth level of Referential integrity
======================================================================================
-- PURPOSE -> To find PARENT=> CHILD relational TABLE(S) in Oracle upto a depth max N Level.
--SYNTAX TO USE
SELECT * FROM TABLE( get_child_tables('DEPT','SCOTT',3)); Store this query in a file for your use
SELECT * FROM TABLE( get_child_tables('EMPLOYEE')); Store this query in a file for your use
-- RESULTS looks as below
--1 => DEPT
--2 => EMP
--2 => EMP2
--3 => EMP_CHILD
--3 => EMP2_CHILD
-- and so on
--This can be leveraged to use in any oracle database REGION 10g having and above.
--This FUNCTION gives formatted result of the Oracle 10g Hierarchical query result coded in the cursor
--to find MASTER => CHILD relational TABLE(S) upto a depth max 10 Level.
--The result of the PIPELINED function can be retrieved using Oracle new operator
--TABLE(array name) in SQL query.
--Due to the AUTHID CURRENT_USER compiler directive any user can use based on his/her access privileges on the database.
--GRANT EXECUTE ON SCOTT.get_child_tables TO PUBLIC;
--CREATE OR REPLACE PUBLIC SYNONYM get_child_tables FOR SCOTT.get_child_tables;
IS
atname stringarray := stringarray ();
-- create this ON SQL*PLUS CREATE OR REPLACE TYPE STRINGARRAY AS TABLE OF VARCHAR2(50);
vlevel NUMBER;
vtname VARCHAR2 (50);
nindex NUMBER := 0;
bprocessed BOOLEAN := FALSE;
CURSOR c1 (powner_in IN VARCHAR2, ptable_in VARCHAR2, plevel_in NUMBER)
IS
SELECT LEVEL, LPAD (' ', (LEVEL - 1) * 2, ' ') || pt AS "TNAME"
FROM (SELECT a.owner w1, a.table_name pt, a.constraint_name c1,
a.r_constraint_name r1, b.owner w2, b.table_name ct,
b.constraint_name c2, b.r_constraint_name r2
FROM all_constraints a, all_constraints b
WHERE a.constraint_name = b.r_constraint_name(+)
AND a.owner = b.owner(+)
AND a.owner =
UPPER (powner)
-- Change Owner here while testing
--AND A.r_constraint_name IS NULL
AND a.constraint_type IN ('P', 'R')) v1
START WITH pt =
UPPER
(ptable)
-- Change your master table here while testing the QUERY
CONNECT BY PRIOR ct = pt AND LEVEL <= plevel;
-- Change lavel here while testing
BEGIN
atname.EXTEND;
atname (1) := 'NOTHING';
OPEN c1 (powner, ptable, plevel);
LOOP
bprocessed := FALSE;
FETCH c1
INTO vlevel, vtname;
IF nindex > 1 AND atname (atname.LAST - 1) = vtname
THEN
--DBMS_OUTPUT.PUT_LINE('2 ==== vtname ' ||vtname || ' '|| atname.count|| ' '||atname.last || ' '||atname( atname.last-1));
bprocessed := TRUE;
END IF;
IF NOT bprocessed
THEN
nindex := nindex + 1;
atname.EXTEND;
atname (nindex) := vtname;
PIPE ROW (vlevel || ' => ' || vtname);
DBMS_OUTPUT.put_line ( ' **** nindex - atname( nindex) '
|| nindex
|| ' - '
|| atname (nindex)
DLOG('ADDING ',vTname); A LOGGING ATONOMUS PROCEDURE FOR DEBUG PURPOSE
END IF;
EXIT WHEN c1%NOTFOUND;
END LOOP;
CLOSE c1;
FOR i IN 1 .. atname.COUNT
LOOP
DBMS_OUTPUT.PUT_LINE('atname (i) ' ||atname (i));
END LOOP;
RETURN;
EXCEPTION
WHEN no_data_needed
THEN -- THIS EXCEPTION HAS TO BE THERE TO GET THE FUCTION WORKABLE
DBMS_OUTPUT.put_line (SQLERRM);
RETURN;
END get_child_tables;
/

How to output the outline parent-child relationship using a report script?

I'd like to extract the outline's dimension members with it's parent-child relationship using a report script. Anybody can provide a sample script? Thanks.
Example:
DimensionX
-----MemberX
----------ChildX
Output:
Dimension X MemberX
MemberX ChildX
Edited by: obelisk on Jan 11, 2010 5:16 PM

Sorry a report script won't do it. You have two options
1. Use at Essbase Outline API to walk the outline and get it for you
2. Use the Outline extractor available from Applied Olap (it is a free download). It can be run interactively of as a bat file.
Frankly, I would rather use 2 since I don't have to code it myself

Parent Child Data - Populate within a Dropdown

Hi All ...
I have a mysql database with the following fields
ID (Int) - Title (VarChar) - ParentID (Int)
This table is used to display categories with it's parent. Categories with the ParentID of 0 means that it is a root category.
What'm trying to do is query the database and populate all values (with it's parent & child(s)) within a regular html dropdown box.
So the output of the dropdown whould look like:
Home
Home > Sub Cat 1
Home > Sub Cat 1 > Sub Sub Cat 1
Home > Sub Cat 1 > Sub Sub Cat 2
Home > Sub Cat 1 > Sub Sub Cat 3
Home > Sub Cat 2 > Sub Sub Cat 1
Home > Sub Cat 2 > Sub Sub Cat 2
Home > Sub Cat 3
Home > Sub Cat 4
Home > Sub Cat 4 > Sub Sub Cat 1
Home > Sub Cat 5
Any ideas on how I can accomplish this?
Many Thanks
Shafiq

As far as I know you cannot elegantly handle this sort of datastructure in MySQL (this is based on 5min of googling). If you had Oracle you could use CONNECT BY PRIOR, and with SQL Server one can use Common Table Expressions to effect much the same thing (except in a pretty clunky fashion, IMO).
As far as I can tell, MySQL has neither of those options. You'll need to do some sort of horrific recursive proc, or something like that. Although I saw references to MySQL not even being able to do that (I didn't check how contemporary those comments were).
If you can possibly ditch that way of modelling your data - it really doesn't scale so well - have a look at nested set hierarchies:
http://en.wikipedia.org/wiki/Nested_set_model
The only modification I make to that is to store the parent with each node too, which makes sibling operations much easier. Nested sets work really well with hierarchical look-ups though.
Adam

Generation v/s Parent/Child

Hi, i try build a dimension with generation and parent/child option. Firts build the dimension with generation preference and after build with parent/child. I have two rules files, one with generation and other with parent/child these order, but when run the rule file for parent/child the memebers not add a dimension, why???? Saludos.

Hi Saludos, I have two rules files, one with generation and other with parent/child these order, but when run the rule file for parent/child the memebers not add a dimension - u mean to say in the outline the dimension name is not being created or the children for the dimension is not created. If it is first one then check whether you mentioned the rul file name or the outline name to create the dimension name. If the issue is the 2nd one then check whether you had chosen the method of dimension memeber creation (generation/level/parent-child). The default is Generation build. Hope you got some idea, if i understood the problem in the right sense. Regards R.Prasanna

Multi level parent child relationship and datacontrol

I have an existing application with multi-level parent child tables. For example three of the tables in the applications are related as Table 1 ( parent of Table 2) ---> Table 2 ( parent of Table 3 ) --> Table 3. When i create ADF Business components using these tables i see only the nesting between the parent and its immediate child tables. How can i create a nested data control for Table 3 to Table 2 to Table 1?. We have a usecase where we need to access data from the child table to parent to parent in the reverse order. Currently there is no direct relationship defined between Table 1 and Table 3.
Any thoughts?
thanks
Seetharaman

Hi,
double click the Application Module to open the AM editor. Select the data Model category. On the right hand side you see what is selected for use in an application, on the left hand side is what you have available as View Object. To create T1-->T2-->T3, you
- Select T1 and move it to the right
- Select T2 under T1 on the left and move it to the right under T1
- Select T3 under T2 on the left and move it under T2 in T1 on the right
Frank

Graphs and parent-child with loops and duplicates

There is a parent-child relation in the table t(prnt, chld) which allows duplicates (A->B, A->B) and opposite paths (A->B, B->A), and complicated loops. Is there a way to identify rows that form any separate "connections network" and assign a "name" to them of any kind (letter, number, wahtever)? I try to use WITH recursive clause to identify and group rows belonging to one graph but with no luck. Any help would be appreciated.
thank you

Frank, I posted inputs for all graphs (multiple inserts) and some allowable outputs for one graph. For all cases (ie. graphs) the rule is the same:
1. identify all nodes belonging to a graph
2. "name" that graph (min, max or whatever you like)
3. print the output in the form (node_belonging_to_a_graph, name_of_the_graph) for all identified graphs
And as you said, I am somewhat flexible. I don't want to constrain the problem with saying min, max because it's not important how you name it, but the way which is somehow natural and fits with requirements is the usage of nodes' values.
You ask me if (1,1),(2,1),(3,1) is also OK as an output for sample graph (1,2)+(2,3). Yes it is. It is one of those I posted but with additional node which is chosen as a name for a graph. But as you can guess it doesn't matter which node you choose, and the additional information about a node named with its own name is not as important and the information that all other nodes are named with that name but it is 100% acceptable. If you changed the naming convention and started to use letters instead of node values then yes, it would be a must to have the output in the form (1,a),(2,a),(3,a).
You also ask me about the result for 90x data inserted as 5 rows: (901,902)..(906,904) and present sample result:
901 902
905 902
906 902
And the answer is no, it is not good result. It misses the information about the nodes 904 and 903 which belong to this graph too. The correct result could be:
901 902
905 902
906 902
903 902
904 902
or any other "combination" which presents 5 nodes with the name of the sixth (in this case of 6-node graph). Just one have to be picked, it doesn't matter which one. The "vertical" order is also irrelevant.
As you can see there is a lot of room that gives acceptable result. I don't want to constraint it because it can influence performance which is important when dealing with graph structures in relational databases (RDBMS are not predestined to easily cope with that sort of information). It can also influence the chosen algorithm and I'd like to pick the fastest one which gives acceptable result.
Two numbers x and y are in the same group (graph) if (and only if) at least one of the following is true:
(1) they appear on the same row together (it doesn't matter which number is in which of the 2 columns), or
--(2) x appears on the same row with a third number, z, and z is in the same group as y--
(2) there are other edges (entries) in the table that form a "path" from x to y. And because the direction of the path is not important for the problem (ie. the parent-child table structure can be forgotten for a moment), the path means "there exists connection" between x and y aka "you can walk from x to y".
The output consists of 2 columns: id (which is unique in the result set) and grp (which identifies the group) *[correct]*
The id column will always be one of the numbers in the group *[correct]*
It doesn't matter what the grp column is, or even what data type, as long as it distinguishes between the different groups. *[correct, but as you noted using one, picked number from a graph is the prefferable way]*
If there are N distinct numbers in the group, I need N rows of output for that group, with id showing all those distinct numbers. *[correct, but if you choose your naming convention as naming a graph with the value of the node belonging to it you can ommit the node which is named for itself (but it doesn't hurt is such row appear in the result)]*
You ask me if the graph is directed. No it's not. Your example (x,y) and (y,x) is great, and it can be concluded from my first post when I say that "opposite paths" (A->B, B->A) exists. What matters is the connection between the nodes. The parent-child table somehow imposes that direction is important, but for this problem it is not.
One of the motivations for my post is to know what other people think without affecting their minds with my approach. I don't want to skew anybody's mind into my solution which works, but it's not effective. I don't mind showing it but I kindly ask you to think about the problem before I post it. Diversity of approaches helps to distill the best one.
As I said I did it with the usage of sys_connect_by_path. If it doesn't appear to you as possible usage then it is likely that I don't use it efficiently. Please understand, I will post it if you ask me one more time but if you can live for a while without my inefficient solution and suggest something with WITH clause I would appreciate it.
There is no exact result I expect. There are many results which are correct and acceptable. They all must follow the rules described at the beginning.
Thank you
Edited by: 943276 on Jun 28, 2012 1:32 AM

Security on Employee Parent Child Dimension with SCD 2

Hi
I am looking for a solution for how to get all child members of a Parent employee including the one in the history. I tried multiple ways the problem which I am facing are
Scenario 1: When I am using this approach, since the Employee with 'Jump' as employee id do have a history record with no children under him I am getting 'Null'. But there are new records (last 3 SCD changes) where he has employees under him.
SELECT descendants(
// Check if current employee is a manager
iif(hierarchize(exists([Employee].[Manager Employee Dim ID].members,
(strtomember("[Employee].[Employee Login ID].&[SIC\jump]"))),post).item(0).item(0).parent.datamember is
hierarchize(exists([Employee].[Manager Employee Dim ID].members,
(strtomember("[Employee].[Employee Login ID].&[SIC\jump]"))), post).item(0).item(0),
// End of check if current employee is manager
hierarchize(exists([Employee].[Manager Employee Dim ID].members,
(strtomember("[Employee].[Employee Login ID].&[SIC\jump]"))),post).item(0).item(0).parent,
hierarchize(exists([Employee].[Manager Employee Dim ID].members,
(strtomember("[Employee].[Employee Login ID].&[SIC\jump]"))), post).item(0).item(0))) ON 0,
[Measures].[Aggregate Count] On 1
FROM [Data Ware House]
Scenario 2: When I put a filter (as a set) to check if the record is current then I am getting the latest record for employee 'Jump'. But here the problem is that the employee under him I am only getting the [Measures].[Aggregate Count] of the latest
change only.
SELECT descendants(
// Check if current employee is a manager
iif(hierarchize(exists([UW Employee].[Manager Employee Dim ID].members,
(strtomember("[UW Employee].[Employee Login ID].&[SIC\flew]"),[UW Employee].[Current Flag].&[Y])),
post).item(0).item(0).parent.datamember is
hierarchize(exists([UW Employee].[Manager Employee Dim ID].members,
(strtomember("[UW Employee].[Employee Login ID].&[SIC\flew]"),[UW Employee].[Current Flag].&[Y])), post).item(0).item(0),
// End of check if current employee is manager
hierarchize(exists([UW Employee].[Manager Employee Dim ID].members,
(strtomember("[UW Employee].[Employee Login ID].&[SIC\flew]"),[UW Employee].[Current Flag].&[Y])),
post).item(0).item(0).parent,
hierarchize(exists([UW Employee].[Manager Employee Dim ID].members,
(strtomember("[UW Employee].[Employee Login ID].&[SIC\flew]"),[UW Employee].[Current Flag].&[Y])), post).item(0).item(0))
) ON 0,
[Measures].[Contract Change Aggregate Count] ON 1
FROM [Data Ware House]
If any one can help me out with this that will be helpful.
What I need is all the members under the employee 'Jump', including the Old scd records for 'jump'
regards
Robin
Robs

Hi,
Outline is blank at the start of load and I expect dimensions Product and ProdAttribute to be added.
Generations are unapplicable, since I can't turn this parent-child dimension (it's ragged) into generation one.
And, by the way Integration Services manages to do this somehow, why rule files wouldn't?

Siebel BIP Integration Objec for Parent, Child and Grand Child

Hi,
I 'm trying to create a one report for displaying Parent, Child and Grand Child.
Service Request
- Quote
- Quote Item.
Successfully create the BIP Integration object and generated the xml file. problem here is when trying to include the fields in BIP desktop word, not able to see the grand child fields, could see only the parent and child fileds and for grand child only 'ListOfQuoteItem' text.
Could some one please let me know the reason for this behavoir and wherther BIP supports 3 levels.
Is there any Out of Box Siebel report showing parent, child and grandchild.
Thanks,
Ravi kanth

One Siebel Adapter Upsert operation should be sufficient to insert the parent and child. In the Integration object definition, you define the Template child instances with the Parent of Template. i.e
You define Template first as an Integration Component and then define
Template child instances to have a Parent as Template.
Thanks
Swarna

UCCE Parent Child Questions

Assuming I introduce a new parent UCCE 8.x system for a new service with a v7.x child system that's already setup to handle calls for existing services can you clarify the following;
Can the child UCCE instance handle some calls from the new service via the parent whilst also handling local calls from existing services? Are there any restrictions?
How does the agent licensing work? Do the agents on the child system also have to be licensed on the parent?
Can the new 'Packaged CCE' be considered for the new parent system as the total number of agents will be less than 200?
Also need to consider question 1 if the child is a CCX system
Many Thanks, Ade.

1. Yes, not sure what kind of restrictions you're thinking of, have a look at the overall Parent / Child documentation for limitations etc. though;
3. No, Packaged CCE is a very specific deployment model, the Parent/Child Gateway PG is not supported here;
4. Similar to 1.
Cheers,
Kris

Traditional ACD Integration with UCCE without Parent/Child model

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