Transacction types not displaying in the popup

Question

Hi Experts,
After system upgrade from crm 7.0 to ehp3, transaction types are not displaying upon clicking New button and create follow up buttons. I have checked the spro settings and compared with 7.0 system. There are no changes.
In the debugging in the  method GET_PROC_TYPE_CUST of class CL_CRM_UIU_BT_GET_PROC_TYPES, i found the entries in the internal table getting deleted as the navigation is not supported. Am having the entries in lt_proc_type_t.
* Retrive the possible proc types for given bus type
   CALL FUNCTION 'CRM_BSP_SALES_GET_PROC_TYPE'
     EXPORTING
       iv_bus_category     = iv_bus_category
       iv_templates_only   = iv_template_only
       iv_process_mode     = lv_process_mode
       iv_btx_class        = iv_btx_class
       iv_btx_all          = iv_btx_all
     IMPORTING
       et_process_type_txt = lt_proc_type_t.
   LOOP AT lt_proc_type_t INTO ls_proc_type_t.
     IF iv_mixed_quot_order EQ abap_false.
*** Filter out mixed types
       lv_delete = abap_false.
*     check item types mixed or not
       cl_crm_uiu_bt_get_proctypes=>is_quotation(
         EXPORTING iv_proc_type         = ls_proc_type_t-process_type
                   iv_bus_category      = iv_bus_category
         IMPORTING ev_quotation_only    = lv_quotation_only
                   ev_mixed_quot_order  = lv_mixed_quot_order ).
       IF lv_mixed_quot_order EQ abap_true AND
          iv_quotation_only EQ abap_true.
*** Mixed Types for sales + quotation items(Considered as sales order 1299189) -> exclude if quotation_only is true
         lv_delete = abap_true.
       ELSE.
*** Pure Types
         IF lv_quotation_only EQ abap_true.
           IF iv_quotation_only EQ abap_false.
*** only pure quotations required
             lv_delete = abap_true.
           ENDIF.
         ELSE.
           IF iv_quotation_only EQ abap_true.
*** only pure orders required
             lv_delete = abap_true.
           ENDIF.
         ENDIF.
       ENDIF.
       IF lv_delete = abap_true.
         DELETE lt_proc_type_t.
         CONTINUE.
       ENDIF.
     ENDIF.
*   Check whether the naviagtion is supported
     IF cl_crm_uiu_bt_get_proctypes=>is_navigation_supported(
          iv_bus_category = iv_bus_category
          iv_proc_type    = ls_proc_type_t-process_type
          iv_btx_class    = iv_btx_class ) NE abap_true.
       DELETE lt_proc_type_t.
     ENDIF.
   ENDLOOP.
   SORT lt_proc_type_t BY p_description_20 AS TEXT.
   LOOP AT lt_proc_type_t ASSIGNING <proc_type_t>.
     ls_value-key = <proc_type_t>-process_type.
     ls_value-value = <proc_type_t>-p_description_20.
     INSERT ls_value INTO TABLE rt_proc_types.
   ENDLOOP.
Can anyone please guide me what navigation it is checking for transaction types. Can i find it anywhere in the configuration.
Thanks & regards,
Chiru

Answer 1

Hi Chiru,
please check below configuration.
1. go to spro>crm>transactions>basic settings>define transaction types
2. mark your Z transaction type
3. in navigation bar on the left side click on Channel
4. add channel GUI CRM WEBCLIENT UI
and one more thing check inactive check box should be empty.
check below link also
http://scn.sap.com/community/crm/sales/blog/2013/08/23/quotation-transaction-type-not-shown-in-webui
http://scn.sap.com/thread/1648811
http://scn.sap.com/thread/2130867
regards,
vishwa.