Transparency Issues When Printing Illustrator File

I'm having a problem when I print a PDF or an AI file, a black box shows up around the transparent figure in the left corner. I've tweaked all of the transparency flattners to no avail. When I export as a JPEG the box isn't there. Its just driving me crazy because I'd like to send the client a PDF not a JPEG. Attached is an image of what the box looks like when printed. Any and all help is greatly appreciated.

tywinston,
Is the box there when you look at the PDF on screen?
If not, your printer is probably overly helpful. Is there any colour management performed by the printer (driver; you should be able to see it under the Printer property or something)? If so, try disabling it.
And if the PDF looks right, you should be able to send it as it is.

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Transparency issues when printing from Illustrator CS5

I recently designed a flyer for an event that a group of artists and I are doing as a not-for-profit organization that we started, to help clean up the area and promote the arts.
When I print the file (saved as an AI), the colors are bold, the font is crisp, and everthing overall looks fantastic, apart from this "box" around some of the elements I have created/added to the file.
When being printed from an exported jpeg format, the boxes are not present, but the image overall is of lesser quality (i know it's from being compressed to a jpeg), and the colors are not as bold.
I only have a black & white printer, a Brother MFC-7220. I only found out this issue when my curiousity got the best of me, and printed it to see what it'd look like on paper (8.5"x11") before we sent it off to the print shot. This is when I noticed the problem.
The elements which have this box around them were edited in Photoshop CS 6 (trial), where I had (at least thought), disposed of each elements background, so I could import them into AI as objects, without any background.
The files were edited in PS in new documents with a transparent background, saved as a PSD, then "opened" in Illustrator where I simply copied the object and pasted into the AI file I was working in. I've tried recreating/re-adding the elements from PS back into AI with the same issue.
The image also looks perfect on my screen, no boxes whatsoever. I've tried playing around with printer settings, transparency/raster settings, but the only thing I can get close, is the low-quality jpeg file. This problem also happens when exporting to a PDF, which is what I typically use for my printing format from AI.
Any ideas what's going on here? The pictures linked below show a photo of the AI and the jpeg, and a screencap of my desktop as the AI stands right now. The jpeg export has a few minor changes to it, but are still otherwise the same. The only items that are "supposed" to have this, are the logos for our sponsors in the bottom-left corner.
I'm stumped, nothing is working that I've read about, and I need to get these printed as soon as I can! Any help would be appreciated - please keep in mind I'm a novice when it comes to AI/PS, I know mostly basics.
[url=http://s1286.beta.photobucket.com/user/em0te-apparel/library/AI%20Print%20Issue]PICTURES[/url]

I, too am having the same issue printing from AI CS5. I have edited images in PS CS5 and there is a transparent background. I then placed (File>Place) the PSD files into AI and everything looks good on screen. However, I'm also getting a strange box that appears around my images—though the box itself isn't a solid opaque—it looks more like there's a overprint or screen and so it just shifts the colors behind it. I've tried saving the images as transparent PNGs with the same result. I've also tried playing with my transparency settings in the print dialogue to no avail.
Strangely this is only occurring when I print at 100% size. I came upon this by happenstance when I accidentally printed a copy at 75% and everything was fine. If anyone has any insights, it would be much appreciated. Thanks!

Color issues when printing AI files on PostScript

First off, please forgive me if this is not the right forum or if I am not using the right terms. I am the network admin for our company and I'm posting this on behalf of our designer.
We recently added PostScript drivers to our Sharp printers, and we have been seeing odd printing results when printing embedded .AI files.
We use CreativeSuite CS5, and our developer has hundreds of images with pure white and transparent backgrounds stored in .AI format. When these images are embedded/linked to an Indesign document they print with a solid black background and what appears to be an inverted color pattern, almost like a photo negative.
All embedded EPS files print fine. The affected .AI files print fine when printed directly from Illustrator.
The embedded images print fine using a PCL driver. We are trying to implement the Postscript driver for better color quality.
Any ideas?
(We are using Windows XP SP3, x86
Server based network printing on Windows 2003 x86)
Thanks in advance
Matt

You'll get better and faster responses if you post in the Adobe Illustrator forum. This is an application-specific question rather than a color management issue.
http://forums.adobe.com/community/illustrator/illustrator_general?view=discussions&start=0

Why do I get a colored shadow behind shadow and feather transparency areas when printing?

Hello,
I've been pulling my hair out over this and finally went to my printer to ask if they had insight as to why this is happening. I'll include his reply here but would like to hear your expert opinions too!
When laying out a file in InDesign, I do a lot of overlapping, feather and some drop shadow and always get a colored shadow behind the transparency area when printing out from a pdf. These files are being designed for print, which is what I thought InDesign was created for - as an updated alternative to Quark and Pagemaker? Here is what the printer says:
"Ive taken a look at the file in question and the issues this lady is experiencing can not be resolved in InDesign. What she needs to do is build the background image with color overlays all in Photoshop as a Layered PSD. Then flatten it and pull it in to InDesign as a Tiff. Then she can place her text over the top of it. She needs to use image masks on the color overlays - for the areas she does not what the color to violate.
What it comes down to is these fancy design effects out of InDesign and Illustrator should never be used for printing. They can be used for web design. Reason is, they cause RIP problems. Things fall off the file and transparent areas go away just to name a few. This happens all the time."
I would appreciate any other viewpoints here. Can I really NOT use the shadow and feather functions in InDesign for print? Are there any other ways to approach this problem other than what is being advised here. It is SO much easier to produce the entire file in InDesign.
Here is a link to the pdf. If someone would like to see the original indd file, I can post it somewhere.
http://displaysunlimitedinc.com/test/panel_3_text.pdf
There is a 1 inch blur drop shadow on the black and white temple image; a 1 inch feather on the black and white screened back image behind the main text box; and no drop shadow or feather on the map at top right, yet I get a colored shadow behind all 3 of these areas when I export the indd file to pdf and print that out. The fact that I get a shadow behind the map puzzles me.
Thank you very much in advance.

Horgycat,
The CMYK/RGB question is actually pretty complex, and depends to a great extent on how the final output is going to be produced.
If the files are destined for a printing press, all RGB elements must be converted to CMYK prior to printing. You have the option of doing that before placing in ID, or during export to PDF, and there are pros and cons to both methods, but if you don't know until the last minute what the print conditions will be, the convert on export path is more flexible.
Spot colors are a different matter. As far as I'm concerned, you should NEVER specify a spot color unless you are actually using spot ink on a press. A lot of inkjet and laser devices claim to be Pantone certified, but the reality is that even with expanded gamuts available using more than four inks, I'd estimate that better than half the Pantone solids are not reproducible as simulations that would satisfy me or my clients. The convert spot to process route should only be used, in my opinion, when you've designed a job properly to be printed using spot colors, and suddenly you have an output change or an added image that forces you to move to a process output. The last time I tried it, by the way, I had issues at the printer (the regular prepress guy was out of town, so I'm not sure what went wrong) and I ended up re-building the file with real process colors to get the transparency to work.
But you mentioned that you are doing exhibition panels, which implies to me that they are probably NOT going on a press -- you need to do hundreds, or sometimes even thousands, of copies to make a press cost-effective compared to digital printing. I used to work in a large-format output bureau doing just this kind of work, and we used large inkjet plotters. In this case, mixed RGB and CMYK files are less of an issue since most plotters will handle either, and depending on if they have an internal or external RIP or none at all, you may actually get better color fidelity using RGB as CMYK colors may get converted in the RIP to the RGB values that the plotter understands, and then get converted back a second time to CMYK (CMYKOG or whatever ink combination is used) internally before the ink is sprayed. Only the print provider would be in a position to tell you the correct color space for the equipment.
Which of course puts you at a bit of a disadvantage working with a client out of state who isn't supplying you with such necessary information as the correct output profiles for the job. It will be a miracle if the color is close.
A final word about looking funky on screen. Just as many spot colors can't be well simulated in CMYK, many also cannot be displayed adequately on a monitor. The ONLY way to choose spot colors is with a swatch book, and that's what the press operator will be using to verify his work. Clients need to be educated about the differences in technology and the limitations of soft proofs.

Strange layers issue when printing

Hi Guys,
I am having a strange issue which is probably easy to fix however I am not a heavy adobe user and dont know where to start.
This is the rough process to explain my point but a summary is - when printing PDF files they do not appear as they do on screen.
A picture/document is created in Adobe Illustrator, an outline PDF is then created and saved
I can open the outline PDF successfully, in newer versions of PDF Reader (v8+) the PDF displays on screen correctly. In older versions the PDF is missing lines or various things.
If I print this PDF all these lines etc still missing. I know this sounds vague but I will try and explain.
An example is this - the document is a black box with a silver smaller box on top in the centre. On the screen it shows correctly. When I print, the black box is printed with no silver box.
I have just discovered that the silver box is actually printed however its printed in the background so I think its got to do with layers? If I make the black box to be white, and then print I can see my silver box, so its clear it has been printed in the wrong order.
Oh another thing I have found is the default format for saving PDF files is v1.5 if I choose an older version, the layers are printed correctly
I have both Adobe reader installed on Mac's and PC and the issue happens on both
Surely all the printers I have can't be all in-compatible
Printers:
Kyocera KM-4050
Kyocera FSC5200
Canon MX850
Lanier MP2500
Lanier MP2800

This is not a scanning resolution factor and I have been scanning this way for years. These scans are not photos but documents. This problem just started. And as I said before, the problem also occurs when doing a save as from Illustrator, as well as supplied files from clients, so the scanning process has nothing to do with it. I just can't get them to print right.

Adobe bridge crashes when saving illustrator files

Hi there,
We are developing custom connector using Adobe Drive SDK for our DAM system, the integration with CS was working fine, we recently updated Adobe Drive to 4.2, and we are encountering bridge crashes when saving illustrator file. It didn't happen with older version(4.0.2) of Adobe Drive, not sure why. I pin point the part that causing the issue: in our custom connector, we have READ_XMP_METADATA capability which we need to display the thumbnails and previews, and in the ftp sample connector, this capablity is not included originally, so the issue does not happen, but if I add this capabilty, the crash issue happens as well. If we exclude this capablity from our connector, this crash issue doesn't happen.
We noticed this only happens when saving illustrator file, not photoshop or indesign, and it seems that only in illustrator, when save, and the bridge has the current file folder showing, we are seeing there are twice folder refreshes, and usually it will crash after the second time. In photoshop and indesign, we don't see folder refreshes. If switch to other folder, the crash won't happen. We tested on both windows and Mac, on Mac, this seems happen less often. Another thing we noticed is in debug mode, or we have many debug logging turned on, the crash happens less often, if it is deployed with no debug logging, the crash happens almost everytime. So we are guessing it might be some synchronization problem.
Could you please advice what's the cause of this issue?
Thanks,
Katherine

Has it ever worked?
What kind of files are they and where do you save them?
Is a printer connected, set up and turned ON?
Have you already tried resetting the preferences?
Generally it's not a good idea to just save old files, because then some artwork may be automatically flattened. Illustrator will save the file to the old version file-format and if you used new features in-between, those cannot stay live in the old version file format.

How do I get a transparent background in my Illustrator file?

I'm relatively new to Illustrator, (I'm working in CS4) and created a corporate logo for one of my clients. When I place the logo into Photoshop or InDesign, the logo is in a white box. How can I make the background transparent in the original Illustrator file?

Hey!
Thanks, but I wrote
19. dyemotion,
Nov 18, 2013 9:43 AM in reply to TREX
Thanks,
but I need the file in png or jpg.
I have to upload this image and there is no other data type possible. :/
that I need png or jpg.
And of course. By every change of the saving options, I tried how it looks when its uploaded.
But every time it doesn't look like it should be.
That is the reason why I wrote my questions in this forum.

Intermittent Problem of Corruption when printing PDF files

From time to time I have a problem with text corruption when printing pdf files. Text comes out one character alphabetically later.
For example, a file I printed yesterday contained the text "ONE WEEK VISITOR LICENCE". On printing it again today (on the same computer and printer), it appeared as "POF!XFFL!WJTJUPS!MDFODF". But another attempt immediately afterwards was correct.Here is a scan of the correct and incorrect printouts
I have had this problem intermittently over a couple of years, particularly with pdf files embedded as a frame in a web page.
I am using Adobe Reader 10.1.0 (but the problem has also appeared on earlier versions), Windows XP SP3 with all updates and an HP Deskjet 6980 printer on a wireless link.
Any advice would be welcome

Not sure why this may be happening. But you can try printing the PDFs as an image, which should solve the problem. It may take a little longer to print but at least you will get a correct print.
You can do the same by Clicking on the Advanced button displayed on the Print dialog and checking the checkbox for "Print as Image".
Hope that this fixes the issue.
Ankit

HP LaserJet 1536 - grey background when printing pdf files

HP LaserJet M1536dnf MFP, Windows 7 32-bit
Firmware data 20140123
The latest drivers from official site (HP Universal peinting PCL and Universal printing PS v 5.8.0)
When printing pdf files from Acrobat Reader, Adobe Acrobat or FoxIt the grey background appears on the paper. The content of the file is printed normally. Printing from the other sources (Word, Excel, NotePad) is OK
This question was solved.
View Solution.

Hello,
If your PC works on Windows XP, then you might try downloadin the hotfix available @ Microsoft.
Url :
http://support.microsoft.com/kb/971250
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

FAQ: How do I troubleshoot audio issues when importing .MTS files?

Hello. The link FAQ: How do I troubleshoot audio issues when importing .MTS files?
does not work, and i need the answer please. My imported MTS clips are not playing back audio because it seems that no audio imported with the video. Thanks, Don.

Hi there
Audio plays when the object with the audio assigned appears. This is why you hear it when the Button appears.
Try assigning the audio instead to the object that appears when you click the button. Perhaps the caption.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
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I am facing issue when opening flash files in Flash CC. (error:- This file was created with a later release of Flash Professional and might contain new features that would be lost when saved in the current format.)

I am facing issue when opening flash files in Flash CC. (error:- This file was created with a later release of Flash Professional and might contain new features that would be lost when saved in the current format.)

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My only comment would be re: your computer specs:
BJReis wrote:
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To be completely honest, FCPX is a RAM hog. It just is. But, RAM is relatively cheap, and the pay-off is good.
4GB is right on the edge, IMHO. 16G is ideal.
I wish you luck, hang in there, and standby for more help.

I have a user that has an issue when printing to PDF.

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I hope this is getting addressed soon!

I am facing issue when opening flash files in Flash CC. (Error : - .fla was created with a later version of Adobe Flash Professional CC and might contain new features not supported in this version of Flash professional.)

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fyfesa1970 wrote:
Ask a simple question and get a simple answer...see below...hilarious:
All representatives are actively assisting other customers. Your estimated wait time is 0 minute(s) and 1 second(s) or longer. Thank you for your patience.
We all can learn from this. Whenever you get stuck in a customer-service situation that goes nowhere, as soon as you become aware of the futility, get the name and employee ID of the person, then say, "I don't mean to be rude, I think we're both wasting our time. Perhaps you weren't trained for this issue, or perhaps your system isn't displaying the correct information. It doesn't matter, because I'm not getting proper customer support this way. Please ESCALATE this to your highest-level manager IMMEDIATELY. If that person isn't availabe, ESCALATE me to that person's highest-level manager. If you haven't been given the proper training, you can use this to inform your manager that you need the training. Thanks for trying to help. I appreciate it. I have copied and saved this chat session. NOW PLEASE ESCALATE THIS CASE AS I HAVE REQUESTED ABOVE. I'm waiting now... "
The point is that you're a customer, and the company needs customers, so the individual who's failing to deliver good service needs to be identified so they can be properly trained, and so that problems in the system can also be identified, but more important is that you get the service you're entitled to.
If you search the forum for similar questions, you'll see the kind of information that the volunteer users like yourself on the forum need to know about your system and files involved, so they can help you better.
Good luck.
HTH
Regards,
Peter
Peter Gold
KnowHow ProServices

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