Traveling in Europe with Verizon roaming.
Phone worked fine in Denmark and Germany, but in Spain (now Barcelona) we have "no service." This has been a huge pain and we can't figure out why or how to fix it. Any ideas?
Thank you. It was a bit more complicated than a reboot, but we got it working, about in time to leave Spain. I am pretty disappointed in the whole experience. We spent a couple hours with Verizon customer service and nothing they suggested worked. Finally, two days later, an expert provided us the steps by email.
Bob McPeek
Verizon Wireless Customer Support <[email protected]> wrote:
Verizon Wireless Customer Support created the discussion
"Traveling in Europe with Verizon roaming."
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Travel to Europe with iPhone 6
We are traveling to Europe (France and Italy) with iPhone 6.
1) How do we set our phones to avoid roaming and other charges BUT allow still wireless? (I'm assuming wireless would not cause any additional charges)
2) Any good wireless apps that would allow us to stay connected with family and friends via wireless service?
Thanks!As soon as you take off, put the phone in airplane mode. When you land, keep airplane mode in, bit only turn on wifi.
THere eyre are many apps to stay in touch such as Skype, google voice and hangouts, what's app. Etc. verizon message + will allow you to send and receive text messages over wifi with no international charges. -
I'm traveling to Europe (France and Lithuania) with my iPhone 5s. I would like to buy a local SIM card for use while in each country. Some sources (Verizon phone support) say this is as easy as buying the card and inserting in place in the slot. Others (Apple Genius) say I must completely restore the iPhone if I replace the sim card. Still others say I cannot use a local sim card. Can you help me find the correct information? Thanks for your help.
That's a wonderful question, ssmiley67. The iPhone 5s comes unlock for international use. Many of our LTE devices are unlocked for international purposes and work upon inserting the international SIM in the device.
YosefT_VZW
Follow us on Twitter @VZWSupport -
I do travel to Europe several day a year. It is true that I can use the Iphone 5 in other country with no trouble ??
If your phone is locked to AT&T, you can certainly travel & use your phone, but you'll have to get AT&T to provision your account for International use...select the country/countries & plan. This is very expensive, as the roaming partners set the rates & you generally pay through the nose.
And no, you can't use a local sim if your phone is locked to AT&T. -
I am traveling in Europe and cannot purchase items with this iPad ...reset iPad that belongs to my sister for this trip. Traveling with my nano which is registered. When I try to purchase it ask me security questions, which I do no recall answereing. When I answer with correct answers it says they are wrong...hey I know my first concert and car. I am not traveling with my cell phone registered to my acct...do not have an international plan. Suggestions...
When you say the iPad is your sister's and was reset, did you remove all settings and set it up with your Apple ID? If not, and it still has your sister's Apple ID then the security questions are hers and you must use her answers.
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I have an IPad Air with wifi only. What do I have to do when traveling in Europe to receive wifi?
I have an IPad Air with wifi only. What do I have to do when traveling in Europe to receive wifi?
You have to locate acessible WiFi networks. Most major hotels now have WiFi.
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My primary reason for buying an iPad is for travel in Europe. I live in an area of the US where Verizon rules. Is Verizon's 3G model good for international travel? I'm hearing conflicting views. Any advice appreciated.
Verizon uses CDMA.
The rest of the world uses GSM.
The wifi will work, if you find a hotspot.
The 3G will not, unless south Korea moves to Europe. -
Is there a special inverter to use with my MacBook Pro when traveling in Europe?
Is there a special inverter to use with my MacBook Pro when traveling in Europe?
No, it will handle the voltages there:
From http://www.apple.com/macbookpro/specs.html
Electrical and operating requirements:
Line voltage: 100V to 240V AC
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when traveling in Europe, Im thinking of using a power converter with my apple charger(110-240) to make sure i dont burn out my ipad mini or iphone 5.
will that work?It is not necessary
Apple power supplies are made to use from 110 to 230 volts without any converter required
You will need adapters to get the pins to fit the wall sockets but that is it
Allan -
I activated my new iPad with Verizon but it will not roam on cell one towers even though cell one works off of the Verizon network. Is there a solution to this? It says it cannot connect to the network.
I have roaming on. Verizon comes up in the left hand corner and even when it says it has 3G it still says cannot activate cellular data network.
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Anyone have any hints or tips to fix this problemA Verizon iPhone will never display the 4G indicator. You will only see that on AT&T iPhones connected to their HSPA+ network. As for LTE, contact Verizon and make sure your account is provisioned properly.
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Am I the only person having problems with Verizon's refurbished Androids?
The best way for me to share my issue, is to submit a copy of a letter I have written to Verizon.
I have been a loyal Verizon customer for many years now. I have enjoyed good service until my most recent phone purchase approximately 18 months ago. I purchased an HTC Android, which did not work properly. It was immediately replaced with a refurbished phone from the manufacturer, which also did not work properly. That phone was replaced with another refurbished phone form the manufacturer that did not work properly, but after being given NO OPTIONS, I learned that I would have to live with a partially functional phone. For approximately a year I learned to live with the fact that my date/time stamp would disappear, that sometimes my phone ringer would not work, that I would never get an alert sound when a text message arrived. The worst part of this phone is that periodically it would dump/erase all my text messages. Since Verizon could not solve the problem and since Verizon blamed the manufacturer, I had no options, had no choices. Part of being with Verizon and my crappy phone was forced upon me with a 2 year contract. I would only have to be miserable for one more year. Then one day my phone erased some very important text messages. At this point, I had already spent hours and hours and hours with your tech support, and I decided I needed to try and force a solution. While talking with one of your tech people, I learned that the last phone I had been sent was sent to me with Beta software. The software was so outdated that the phone was not updating itself. In fact we could not update the phone manually. So, the tech person put me into yet another HTC. That HTC did have up to date software, but I was still having problems texting, date disappearing and other glitchy things. So, then the next tech person put me into a Motorola. Leary of droids, I asked for an Iphone but was refused. The tech person told me that I could use my HTC charger for the Motorola, and that he would not be sending me a Motorola charger for the phone. I understood.
So, I’ve been very patient throughout this. I figured I just had a few more months to get through this misery, wait for my contract to expire, get the Iphone. Well, I had not idea that the WORST WAS YET TO COME! So, the Motorola doesn’t charge. I tried charging that phone for 3 days, and nothing. So, back on the phone with your tech support. By the way, whomever reads this letter, I hope that someday you have to go through the tedious phone trees that I had to, only to get to Tech Level 1 which pre-screens, then you have to explain your story ALL OVER AGAIN to level 2 tech support. Of course, I now realize that Verizon thinks that I have hours and hours of time, that it is more important for me to burn 2-3 hours of my time to save Verizon 10 minutes of their time. I now realize just what a low opinion the company has of its “clients.” I actually can’t refer to myself as a client anymore; I think I am one of Verizon’s chumps.
So, back on the phone, more misery, more trips to the post office. This tech person could not believe that the new Motorola was not charging, and when I asked her if I could just get an Iphone, she said, “If you are returning a functional phone with the idea that you will get an Iphone, we will charge your for the returned phone. They will test the phone when it arrives, and if there isn’t anything wrong with it, we will charge you.” WOW. So, not only have I not had a phone that works properly, but I have wasted hours of my valuable time on the phone and running to the post office returning phones, but now I am being threatened by your employee who was implying that I am a liar. BUT WAIT, IT GETS WORSE! So, she sends me another Motorola, and this phone wouldn’t take a charge either. DO YOU THINK SHE SHOULD HAVE SENT ME A MOTOROLA CHARGER INSTEAD OF MAKING ME USE MY HTC CHARGER?! How much money did you save here, $3 for a charger? So the new phone doesn’t charge, and of course now I am back on the phone tree with your tech support. BUT WAIT, IT GETS WORSE! CAN YOU BELIEVE THAT THE WORST IS YET TO COME?
So now I’m very angry. At some point, after a company FAILS you over and over, at some point you have to take matters into your own hands. I figured I am at that point. I ask again for a Iphone, and they say No. At this point I figure I may have to file a small claims against Verizon or pay off my contract, something dramatic, something that will solve the problem. I am now writing down employee names etc. This all went down last Friday, August 24th. I talked with Deshanee. Deshanee determines that the problem is the charger, but I explain to her that I have been reassured by two other tech people that my HTC charger is fine. I told her I was leaving town and needed this resolved. She said that I needed to go to a corporate Verizon store, and there she would arrange for a manager to give me a charger and charge the phone. Really! So during rush hour traffic on a Friday, I get to run to a Verizon store and test something that might not work!!!!! Whomever reads this letter (if it every gets read), I hope that someday you have to go through this hell, frantic, running around, not knowing if I will have this resolved before my trip, and the HUMILIATION of having to do a tremendous amount of footwork, wasted time, wasted hours. You people must really despise your client/chumps to put us through this misery and HELL! I told her that that was unacceptable that I wanted to talk to a supervisor. If I go to a Verizon store during rush hour traffic on a Friday, going on my SIXTH REPLACEMENT PHONE ISSUE, I wanted to know the problem was going to be resolved. I am not a lab rat to be sent around town for an experiment. I asked her to get a supervisor and have him authorize me an Iphone. Deshannee reluctantly consulted with a man by the name of Chad (she refused to give me his last name), and he said, “No.” He did not have any other solution for me other than to run to the Verizon store and test out a new charger. I had visions of me sitting in a Verizon store for 2 hours waiting to see if a phone would charge. At this point I am HATING VERIZON. You have no idea the depth of my anger and resentment towards your company. I wanted to personally talk to Chad, and since it looked like I would have no other choice than to follow my orders from Verizon, I started my way to the Verizon store. By the way, there is a Sprint store within two blocks of that corporate, Verizon store.
So Chad is not available but Denshanee connects me with a very nice supervisor by the name of Mary. Both Denshanne and Mary were courteous and professional, and I do not blame them for anything. I BLAME VERIZON for not giving them any customer service tools to work with. After all I have been through, figure out a way to resolve the problem once and for all. I had to come up with the idea terminating my contract, paying the $200 penalty, Verizon crediting me back the $200, and then I would BUY the ****** IPHONE! I suggested this to Mary, and she said that only the Customer Loyalty Dept could authorize that. So, after being on hold for quite a while, she came back to me to tell me that the Customer Loyalty Department would not authorize it. I was left on my own. Since the Corporate Verizon store would not give me a charger for my phone, I had to buy one. They sold me a Verizon, Universal Wall Charger. More to come on this later. Turns out EVEN THIS ISN’T RIGHT! They should have sold me a Motorola charger. It has taken me weeks to figure out why I can’t transfer data!!!! So, I have spent hours on the phone with Verizon tech support to try and figure out why this ****** phone won’t transfer data. Verizon tech support was NO HELP. THEY DON’T KNOW. So, I had to call Motorola tech support to find out that Verizon’s Universal Wall Chargers are not used for data transfer. If you people were actually trying to drive me crazy, intentionally, I would be afraid for my life. If this is your level of competence when you are trying?
I went on my trip and of course, when I arrived in Europe, my phone did not work. I had to get on your tech support again, and it took 2 hours to trouble shoot the problem. Even though I had called several times to ensure my phone was international ready, to make sure I had a calling plan and a data plan, no one bothered to fill my requests. I believe I should record every phone call to Verizon, document everything. So, even after I got on a data plan, I received alerts that I was mounting over $1,000 in data roaming charges. I had to call Verizon several times from Europe to remedy this. You people just love making things hard. I hate Verizon.
So, my new Motorola does not transfer data to my computer, for a reason I am not sure of, but Motorola claims I have the wrong USB cord. I requested a car charger and was denied that today by your tech support person, Vondra. She said that Verizon only warrants phones, and that we have to buy the chargers and such. Yeah, of course Verizon doesn’t; that would cost you $3? So, I called the Verizon corporate store on La Cienega, the store that refused to give me a charger, that made me buy one (one of your tech people did credit me back for that BTW). I spoke with the manager, Vanessa. She said that they don’t carry Motorola chargers. They sell the phones, but not the chargers. I explained to her about the data transfer problem I was having, and she suggested I buy a memory card reader. GREAT. So, Verizon’s solution is to abandon the idea of having the proper equipment, piece meal a solution and yes, make me pay for it!
So, another item, which your tech support cannot solve, is that the phone does not work while it is being charged. So, I called tech support again, asked to speak with a Supervisor. I was put on hold for a long time, and the tech support person came back and told me that there were no supervisors available and that one would have to call me back. I asked her the name of the supervisor that is supposed to call me back, and she said, “Alvin.”
So, a day has gone by and no call from Alvin. I doubt he will call. Your company is obviously going through some rough times. I am sure that within a few months, Verizon’s incompetence and failings will start to be reflected in your ratings
I have visited the Sprint store, and I am familiarizing myself with what they have to offer. Early next year my contract expires, and most likely I will leave Verizon. I should take you to small claims court! Most of all, I so much regret all the people I referred to you, dozens. I talked up your network, I told everyone how happy I was with the service. I was your advocate. No longer, and I am not putting the same effort into letting people know how horrific Verizon has been with me during these last 18 months. I am counting the months until my contract expires. I will limp along with this broken phone until my contract expires, just has I have done with all the other defective phones Verizon has provided me with. For a year my HTC phone ran on the first generation software, and I managed to just use it as phone, nothing much more, and that’s what I’ll have to do with this ****** piece of crap.I believe you, Ihave been a subscriber for over 8 years and over that period of time I have has some phones fail. This I can accept and understand, however the policy of Verizon of only sending out recertified phones is a joke. I have had over 10 replacement phones sent out to me an none have actually lasted more that 1 month. Last year this went on and on, I was able to fix this by upgrading to the samsung stratosphere. My son's Pantech phone failed and was replaced several times and to resolve this, I ended up purchasing a replacement from Amazon.
My worked fine at first, then the internet started to get really buggy and hard almost impossible to connect. I was very hesitant to have them send a replacement because of my experience with the replacement phones, however I had to concede because I could not connect to the Internet. I was assured that the replacement would undergo a 100++ point check. It arrived and I was happy with it, however a week later, it stopped charging. I spoke with a supervisor and the options he had for me was 1. keep going thru the warranty replacement process, 2 they will send me a downgraded phone (a 3G, unlike the 4G that I bought) or 3. they will buy it back for ... wait for it...$68. Another supervisor told me then they will have to keep sending out phones, every week if needed.
As expected the replacement phone failed again, and out of frustration I called again and they connected me to a manager immediately (my account is flagged because I filed a complaint with the BBB. And for once I got a helpful person, he told me they could not ship a new phone, but a different brand, the Motorola Droid 4, I said I want to keep the Stratosphere because of the car dock and desk dock, he said they would give me new docks as well. This seemed like a good deal, so I accepted. The Droid arrived and I was setting it up, transferred the sim, the 32 GB SD card, contacts and all. I noticed that the sim was not registering, it showed no data, I tried to remove it and it BURNED my hand, needless to say it fried my SD card with all the data, photos, etc....
When I was using a basic phone, this was not a big problem, just move your contacts and you are done. With smart phones this is a lot harder, you have to load all the apps and settings again. My stand is that I am paying $200++ a month for decent service... not even perfect, just decent. I get defective phones and Verizon is not willing to rectify this. I spoke with someone from the executive office of verizon and basically her answer was to keep replacing the phones until one works,, buy an new one at full retail price or get it from a third party like Amazon or Ebay....or...get this since I am 5 months away from my upgrade date, they will LET me do an early upgrade to any non apple product, but PAY an early upgrade penalty.
Right now I think that I will use one of my phones, BUT I will aside from the complaint with the BBB, I am filing a complaint with the FTC. I wrote this on the forums a few weeks ago, but of course no one from Verizon will have the B@ll$ to answer this.
Message was edited by: alexander ruiz -
HELP! Droid Pro user traveling in Europe...phone capability lost
Hello forum...
I started a two month trip in Europe last week. Upon my departure, I signed up for an international data package so that I could catch up on email and use my phone's gps to navigate the areas I visit. I have had numerous issues since arriving, most dire is that I have absolutely no phone service whatsoever....there is a red circle and slash through the bars at the top of the phone's display.
I have been through customer service already. They have confirmed that I am on the data plan. They have confirmed that my SIM card is valid. I actually had service for a short time after that (2 days), but then the phone went dead again. At present, I am only able to use the phone through my hotels' wi-fi networks....but never is there any wi-fi available to the phone outside of these secured, password protected connections. I wouldn't be able to even make an emergency call if I needed to as the phone will make no calls whatsoever.
I have run out of ideas. I have gone through the phone's settings and everything checks out: wifi is enabled, data roaming is enabled, networks are set to global (gsm and CDMA do not work...the phone cannot find any available). The sim card number in my phone matches the number on the card.
I am close to simply suspending the account at this point, but ideally, it would be nice to have the phone's capabilities available to me. After all, I did purchase this phone with this trip in mind. Funny thing...I am writing this from my iPad sitting in a hotel in Turkey. The iPad has no plan yet works perfectly in spots where I can find wi-fi networks to latch onto. Only thing is...I don't want to carry it around with me everywhere I go.
Thanks to anyone who may have ideas for my problem!The Verizon sales associates recommend activating the phone for international roaming the day before leaving the country while you still have Verizon service. *228 and pushing 2 to confirm roaming takes a minute or two minutes for success. Roaming allows you to use Verizon's partner networks outside of the U.S.
I unfortunately do not know how to activate international roaming for your phone since it is outside of the Verizon network. From what I know, at this point, you cannot make calls using Verizon's partner networks in Europe with your Verizon SIM. So that is the reason your phone is not working.
However, with the Droid Pro, you have the alternative to unlock your phone. If you call Verizon global services (908-559-4899), they can provide you with an unlock code. This will allow you to use your mobile device with another SIM card such as a local cell phone service provider. This is good for calls around Europe, and incoming calls are free.
Good luck!
Helpful links:
http://community.vzw.com/t5/DROID-2-by-Motorola/Unlocking-Droid-2-Global/td-p/365596
http://en.wikipedia.org/wiki/Sim_card -
Is there a way to use location services while in Europe without incurring roaming charges?
I am traveling in Europe and I want to use a mapping program that requires location services. Is there any way to do this without incurring roaming charges?
Disclaimer - For me the Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture very different from that found in most 1st world nations, such as that in the two dominant North American countries. Written language has no tone. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Turn off the cellular function and only use wifi. -
I am traveling to Europe next week - what are dialing instructions for calling US vs calling around Europe?
+1 for the USA
+XX for the whole of Europe (Replace XX with the country code you're visiting)
What countries are you going to?
With Dial assist, it should understand if you dial a local number in whichever countries you're visiting.
For example of what local ones will look like:
05573/23441
03 02 33 55 22
If you want to dial with the country code, you can drop the 0 that leads off pretty much all european numbers. (the 0 in parentheses)
For example, you see a number like this: +44 (0)7725 100 100
You can either dial +44 7725 100 100 or 07725 100 100 if you have a UK SIM card.
But it all depends on the home country your SIM card is from which will determine how well local dialing works without using the country code.
If you're travelling to multiple countries, you will recieve an SMS from the network telling you the roaming rates.
Also, I can recommend you to get the Magicjack app, it's free to download and will let you call any phone in the USA and Canda across any data connection (3G/Wifi) Free and unlimited too!
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