Tried unsuccessfully to restore my MBP, running the Mac OSX Lion, to factory settings. I keep getting the "can't download additional components for the Mac OSX Lion" error when reinstalling the OSX Lion. Any tips on how to resolve this problem?

Hello! Tried unsuccessfully to restore my MBP, running the Mac OSX Lion, to factory settings. I keep getting the "can't download additional components for the Mac OSX Lion" error when reinstalling the OSX Lion. Any tips on how to resolve this problem?

Hi
Given that your answer to 1. is 'pre-installed' and 3. is 'No', I think the only thing to do is to take it to an Apple store (ideally the one you bought it from) and have them reinstall it for you.
The intended solution in cases like yours is that you should be able to reboot and install even a wiped disk by using Apple's servers over the internet (you do this by restarting with 'command-r' and choosing 'reinstall Lion'). However if this isn't working for you then you need to get the store to do it. Don't let them fob you off with 'go home and try again'. Have them do it in the shop (you're still covered by Applecare warranty so it should cost you nothing save the inconvenience of the trip and possibly leaving the machine there while they fix it).
A reinstall should leave all your own personal data and programs in place.
Note for future: when you get it fixed, first thing to do is buy a cheap external drive and start keeping a backup (either Time Machine or clone with Carbon Copy Cloner).
Message was edited by: softwater

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