Trouble deleting text messages from Extravert 2

Question

My daughter and I both recently got the LG Extravert 2 and have both had the same problem. I was the first to have the problem with not being able to delete messages, but I was able to solve it after turning my phone off and removing the battery for 30 secs. But I can't seem to get my daughters phone to do the same. I've made sure the messages aren't locked (I've even locked them and then unlocked them), I've checked all the settings, I've tried to delete all messages in the inbox, all messages from an individual, and deleting each message one at a time; none of which have actually worked. It always tells me that it has worked, but then it returns to the inbox and all the same messages are there. I don't get any kind of error message, or anything saying it can't complete the action. It's getting really frustrating because this phone doesn't seem to have that much of a memory for storing text messages, and once it's full, wont accept any new messages. Anyone else have this issue or know how to fix it?

Answer 1

That's about when I started having the same problem with mine. I actually just had to get a new one sent to me because the first one completely froze up on me and wouldn't turn back on. So far, no problem with the new one, but I haven't tried to delete anything. While on the phone with the tech person for that problem, I asked about the software update that Z1234 referred to, but she knew nothing about it. She recommended that I call LG directly and ask about it. I haven't done that yet, but will try this week.
I did manage to figure out a slight loophole. If you go to the main screen (press the lock button, slide or drag lock screen.. now you're at the main screen. Sorry, I have no idea about technical terms here! lol ) then slide to the right, it should come up with all your texts listed in order of when they were sent/received. Then open each one individually and then erase. Such a pain it the butt, but I was able to delete most of them. Had a lot of them still stuck though.
Anyway, glad to know that it's not just us, but sorry you're having the same problem. I know how frustrating it is! If I find out something new on the update, I'll try to post. We're leaving for a week long camping trip on saturday, so I'm pretty busy this week! But I know my daughter is going to be itching to get her hands on her phone again (just dropped her at camp today and phones aren't allowed!) so I'd like to get it figured out before we pick her up!