Trouble moving music from my iTunes to my iPhone.

I downloaded the new iTunes software very recently, but now I seem to be having trouble moving music from my iTunes library onto my iPhone. If I click and drag the track to the iPhone icon, the icon is completely unresponsive. If I right-click the track and hit "Add to iPhone" nothing happens either. My iPhone is synced to my laptop and 'Trusts' it, so I don't understand why I'm not getting any response from my phone when I try to move music into it.
This is especially frustrating as when I tried to download the new software for my iPhone it suddenly and inexplicably went into recovery mode, and though I recovered the phone's data from backup all my music has been deleted from my phone and I can't get it back.
Am I doing something wrong that I'm unaware of, or is there a problem with the software? Any feedback would be hugely appreciated.

help

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