Trouble Upgrading to Adobe Air 3.3.0.3650 from 1.5.3.9130

Hi,
I have been unable to upgrade Adobe Air from 1.5.3.9130 to 3.3.0.3650 (the latest). My OS is Windows XP. I have pasted some errors from the msi installer log and the air log. I am not sure what is happening. Can anyone tell me what is going on?
From MSI Log:
MSI (s) (4C:F0) [21:42:02:656]: SOURCEMGMT: Now checking product {A2BCA9F1-566C-4805-97D1-7FDC93386723}
MSI (s) (4C:F0) [21:42:02:656]: SOURCEMGMT: Media is enabled for product.
MSI (s) (4C:F0) [21:42:02:656]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (4C:F0) [21:42:02:656]: SOURCEMGMT: Trying source c:\docume~1\lara\locals~1\temp\airbc5.tmp\.
MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 2203 2: c:\docume~1\lara\locals~1\temp\airbc5.tmp\setup.msi 3: -2147287037
MSI (s) (4C:F0) [21:42:02:656]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 1706 2: -2147483647 3: setup.msi
MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 1706 2: 3: setup.msi
MSI (s) (4C:F0) [21:42:02:656]: SOURCEMGMT: Failed to resolve source
MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 1714 2: Adobe AIR 3: 1612
MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 2205 2: 3: Error
MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1714
MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 2205 2: 3: Error
MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (4C:F0) [21:42:02:656]: Product: Adobe AIR -- Error 1714. The older version of Adobe AIR cannot be removed. Contact your technical support group. System Error 1612.
MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 2205 2: 3: Error
MSI (s) (4C:F0) [21:42:02:656]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 16
Error 1714. The older version of Adobe AIR cannot be removed. Contact your technical support group. System Error 1612.
Air Log:
[2012-06-17:21:41:46] Runtime Installer begin with version 3.3.0.3650 on Windows XP x86
[2012-06-17:21:41:46] Commandline is:
[2012-06-17:21:41:46] Installed runtime (1.5.3.9130) located at c:\Program Files\Common Files\Adobe AIR
[2012-06-17:21:41:54] Starting runtime update. Updating runtime from version 1.5.3.9130 to version 3.3.0.3650
[2012-06-17:21:41:54] Installing msi at c:\docume~1\lara\locals~1\temp\airb41.tmp\setup.msi with guid {65CB4C08-C47B-4A7E-A6A4-50C06ADA5FC6}
[2012-06-17:21:42:07] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-06-17:21:42:07] Rolling back install of c:\docume~1\lara\locals~1\temp\airb41.tmp\setup.msi
[2012-06-17:21:42:07] Rollback complete
[2012-06-17:21:42:07] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-06-17:21:42:09] Runtime Installer end with exit code 7
[2012-06-17:21:56:28] Runtime Installer begin with version 3.3.0.3650 on Windows XP x86
[2012-06-17:21:56:28] Commandline is:
[2012-06-17:21:56:28] Installed runtime (1.5.3.9130) located at c:\Program Files\Common Files\Adobe AIR

I was able to fix my problems by using the Microsoft Fixit utility at
http://support.microsoft.com/mats/Program_Install_and_Uninstall/en-us
After uninstalling Adibe Air with the utility I was able to install the latest version without any problems.
I got the idea to do this from this post:
http://forums.adobe.com/message/4490093#4490093

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From: artrose54 <[email protected]>
To: Sandra Buchin <[email protected]>
Sent: Sunday, June 26, 2011 12:37 PM
Subject: Re: Adobe AIR won't install - Windows 7 Ultimate x64
Hi everyone,
Here is the fix that worked for me,
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Last edited by naguz (2010-05-15 17:01:25)

Tried again with the command taken from firefox appended to the script (instead of §1 §2 etc.) and got:
(adl:17512): Gtk-WARNING **: Kunne ikke finne temamotor i module_path: «murrine».
(adl:17512): Gtk-WARNING **: Kunne ikke finne temamotor i module_path: «murrine».
Gtk-Message: Failed to load module "gnomesegvhandler": libgnomesegvhandler.so: cannot open shared object file: Ingen slik fil eller filkatalog
Error #2032
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Parameter: token:3c034c484e3ed6217ec0b4b6a6cd01c9
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Parameter: session:952b4840d0a91e896c210622ee83333a_0c965a262382ad33a9479ebfaddf9a3d
Parameter: crid:2721821284152752803
Parameter: version:2
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movieID: 2721821284152452737
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http://api.voddler.com/vnet/index/movie-request
Parameter: movie:2721821284152452737
Parameter: session:952b4840d0a91e896c210622ee83333a_0c965a262382ad33a9479ebfaddf9a3d
Parameter: version:2
Parameter: crid:2721821284152752803
Parameter: resume:0
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Adding to playlist url: 0p000001000_e000335_n0017_s0318_he3052b084510fe31419083eb165aa4bc_00000000000000000000000000000000_d59845ff23b2b6f22d3f3ee9020ab34af_t02
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(Object)#0
clientCode = 30
clientVersion = "3.10.1680"
ctxId = ""
errorCode = 1000
extra = "Token login result triggered"
os = "Linux"
userId = "'2721821230480292729'"
vnetVersion = "5522"
DRM check...
ReferenceError: Error #1069
movieMetaDataReceived: 2004
NetStream.Play.Reset
NetStream.Play.Start
Voddler.Open.Done
Main movie metaData received
DRM Fatal Error!
Logg error
(Object)#0
clientCode = 30
clientVersion = "3.10.1680"
ctxId = ""
errorCode = 7744
extra = "General Error: 7744"
os = "Linux"
userId = "'2721821230480292729'"
vnetVersion = "5522"
ReferenceError: Error #1069
It errors out after the Voddler window has been "Rerwinding the tape" for about 10 secs.
EDIT: I moved my voddler folder to /opt/airapps so I could use your file without any edits to rule out typos.
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DRM check...
ReferenceError: Error #1069
movieMetaDataReceived: 2008
NetStream.Play.Reset
NetStream.Play.Start
Voddler.Open.Done
Main movie metaData received
DRM Fatal Error!
Logg error
(Object)#0
clientCode = 30
clientVersion = "3.10.1680"
ctxId = ""
errorCode = 7744
extra = "General Error: 7744"
os = "Linux"
userId = "'2721821230480292729'"
vnetVersion = "5522"
ReferenceError: Error #1069
I guess voddler cancels the DRM "lease" as soon as the error box pos up, giving me this question. Seems Firefox doesn't communicate properly with the air-app. Or something else I don't get. complete output from firefox run: pastebin
Last edited by naguz (2011-01-11 22:32:16)

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[2011-02-09:11:43:21] Runtime Installer begin with version 2.5.0.16600 on Windows 7 x86
[2011-02-09:11:43:21] Commandline is: -silent
[2011-02-09:11:43:21] No installed runtime detected
[2011-02-09:11:43:21] Starting silent runtime install. Installing runtime version 2.5.0.16600
[2011-02-09:11:43:21] Installing msi at c:\users\Mxyzptlk\appdata\local\temp\air59d.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-02-09:11:43:22] Runtime Installer end with exit code 0
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[2011-02-09:11:52:33] Runtime Installer begin with version 2.5.0.16600 on Windows 7 x86
[2011-02-09:11:52:33] Commandline is: -eula
[2011-02-09:11:52:33] Installed runtime (2.5.0.16600) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-02-09:11:52:33] Starting eula display
[2011-02-09:11:52:48] Finished eula display
[2011-02-09:11:52:48] Runtime Installer end with exit code 0
[2011-02-09:11:52:48] Subprocess c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2011-02-09:12:13:07] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-02-09:12:13:07] Commandline is: -silent
[2011-02-09:12:13:07] Installed runtime (2.5.0.16600) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-02-09:12:13:07] Starting silent runtime update. Updating runtime from version 2.5.0.16600 to version 2.5.1.17730
[2011-02-09:12:13:08] Reinstalling c:\users\Mxyzptlk\appdata\local\temp\aird71c.tmp\setup.msi
[2011-02-09:12:13:10] Runtime Installer end with exit code 0
[2011-02-09:12:16:45] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-02-09:12:16:45] Commandline is: -arp:uninstall
[2011-02-09:12:16:45] Installed runtime (2.5.1.17730) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-02-09:12:16:52] Relaunching with elevation
[2011-02-09:12:16:52] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2011-02-09:12:16:52] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-02-09:12:16:52] Commandline is: -stdio \\.\pipe\AIR_4236_0 -eu
[2011-02-09:12:16:52] Installed runtime (2.5.1.17730) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-02-09:12:16:52] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
[2011-02-09:12:16:53] Uninstalling product with GUID {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-02-09:12:16:53] Runtime Installer end with exit code 0
[2011-02-09:12:16:54] Elevated install completed
[2011-02-09:12:16:54] Runtime Installer end with exit code 0

I did exactly as you wrote. Uninstalled all files, and then installed the latest version of Adobe air and then HTC Sync from the link provided. It's still not working.
Here is the log file:
[2011-02-14:13:50:11] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-02-14:13:50:11] Commandline is:
[2011-02-14:13:50:11] No installed runtime detected
[2011-02-14:13:50:14] Runtime Installer end with exit code 6
[2011-02-14:13:50:22] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-02-14:13:50:22] Commandline is:
[2011-02-14:13:50:22] No installed runtime detected
[2011-02-14:13:50:25] Relaunching with elevation
[2011-02-14:13:50:25] Launching subprocess with commandline c:\users\meltenphrat\appdata\local\temp\air671c.tmp\adobe air installer.exe -ei
[2011-02-14:13:50:25] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-02-14:13:50:25] Commandline is: -stdio \\.\pipe\AIR_4440_0 -ei
[2011-02-14:13:50:25] No installed runtime detected
[2011-02-14:13:50:25] Starting silent runtime install. Installing runtime version 2.5.1.17730
[2011-02-14:13:50:25] Installing msi at c:\users\metlenphrat\appdata\local\temp\air671c.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-02-14:13:50:31] Runtime Installer end with exit code 0
[2011-02-14:13:50:31] Elevated install completed
[2011-02-14:13:50:35] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-02-14:13:50:35] Runtime Installer end with exit code 0
[2011-02-14:13:50:35] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-02-14:13:50:35] Commandline is: -installupdatecheck
[2011-02-14:13:50:35] Installed runtime (2.5.1.17730) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-02-14:13:50:36] Performing pingback request
[2011-02-14:13:50:36] Pingback request completed with HTTP status 200
[2011-02-14:13:50:36] Starting runtime background update check
[2011-02-14:13:50:36] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.5.1.17730/update
[2011-02-14:13:50:36] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.5.1.17730/update to C:\Users\meltenphrat\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-02-14:13:50:37] Runtime update not available
[2011-02-14:13:50:37] Unpackaging cancelled
[2011-02-14:13:50:37] Runtime Installer end with exit code 0

IPhone App via Adobe AIR and Webservice

Hi Forum,
I am trying to deploy a iPhone App developed with ADOBE AIR. This gets data from SAP via a webservice. When I test it on the iphone simulator provided by Flash Builder it works fine. But when I try to run it on the iPhone, it just does not get any data. It does not ask for the user credentials also. I was wondering if any one has tried this route and succeeded ?
Any pointers will be greatly appreciated.
rgds,
Rajvish

Hello,
Just try to open the any sample sap webpage sitting on SAP server ,where the webservice is residing on the iphone browser,if
the webpage is opening,then there is problem in the application or else,your SAP server is not exposed on internet,so the webservice is not called.
regards
kaushik

Trouble Upgrading to Adobe Air 3.3.0.3650 from 1.5.3.9130

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