Trouble with submit button working for some clients

I have an interactive order form on-line http://www.naspairshow.com/seating%20form. pdf and most people aren't having a problem with it. A few say it goes nowhere when they push the email button. I've suggested they save it as a renamed pdf and they say it won't let them do anything but print it. At this point I'm having them give me the info over the phone, but what needs to be done on their end or mine to make it work?
Operating System: Windows XP Adobe pro 7

Graffiti is pointing out one of the major problems of using e-mail submission (Adobe says little about this major drawback - same type of problems as often found with HTML forms, but for a different reason). To use e-mail with PDF forms, the client generally has to have a MAPI e-mail client that they can use. Many folks do not have such and that is the hang up. You have 3 choices in that case. 1. As Graffiti mentions you can activate Reader Rights to allow them to save the file with data and e-mail it to you (a manual process and limited to 500 in the use aspect). 2. You can set up a web script on a server that the clients submit to (the best way). 3. You can set the form to submit HTML data and submit to a cgimail or formmail script on a server (many servers have this option available). You can even go as far as saying there is a forth option to convince the customers to activate a MAPI client on their machine - probably a bad idea.

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