Troubles with a new ThinkPad W 520 - defective at receipt 3 weeks ago

The computer ( art. 42823JG, SN xxxxx) was defective when we recieved it ... ("freeze" at first utilisation)
We downloaded a lot of tests, awaited a technicien visit, awaited 2 more days for a carrier to bring the laptop to the service center and a full week without any news.
Now the support inform us that the mother-board is out of order and that there is no available spare part. They also said "it is written on the warranty that, in case of no disponibility of spare parts, no repare time can be assured"
Nice to ear, speaking of a a brand new professionnel computer !
Did anybody already have the same kind of troubles ?
What kind of solution can we ask for (our son is in university and cannot work properly for his exams) ?
Thanks for attention (and sorry for bad english)...
Evelyne - Switzerland
Moderator Note: Serial number removed to prevent misuse.

I had similar problems with getting a replacement mobo. First I sent it to Lenovo. Then they replied that mobo was out of stock. I called and told them I need the computer for an out of town trip. The escalation department found a mobo and ordered an on site service. They sent the W520 back to me, and they sent the mobo to the service tech. He came to my house and took the computer apart. The we noticed the wrong mobo was sent. The tech put the computer back together. The correct mobo arrived and the tech put it in.
Lenovo has done so much for me. But my computer is still not working correctly. The original problem is that the color on any external monitor is not correct. There is a bluish greenish tint which cannot be adjusted to match the laptop monitor. The next step was doing a re-image which did not correct the problem either. I am now reinstalling and upgrading the drivers and updates.
I bought this computer in June and Lenovo even sent me a new one due to a problem with the sale price. Instead of giving me the discount on the one that I had ordered, Lenovo sent a second on at the correct price. I sent the first one back as per Lenovo and go the full amount credited to my Master Card.
The first computer also had a problem with the color tint but I did not worry about it since I was sending it back any way.
I feel Lenovo and the support personnel have gone overboard trying to fix the problem If I only used the laptop without any external monitor I would not notice the color problem. But when you have two external monitors and they do not look the same way as the internal display it is very aggravating.
I am going to call tech support tomorrow and see what options are available.
Has anyone else had a problem like this, where the external monitor has a greenish or bluish tint?
Best regards
Danny

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