Troubleshooting Mail using the Mail.crash.log file and TN2123 CrashReporter

This morning, for apparently no reason at all, Mail began to consistently crash each time I attempted to send or reply to a message. By observing what occured in mail, opening the crash log [mail.crash.log] located here…
Macintosh HD:Users:<username>:Library:Logs:CrashReporter
…and parsing the information with the help of the Apple Developer Technical Note linked below, I was able to quickly determine that my last action just prior to sending the message—appending a signature to it—resulted in the application crashing. Simply by deleting the existing signature and recreating it, I was able to resolve the problem in only a matter of minutes.
This demonstrates how useful crash logs can be, and why they should likely be the very first place you look for an indication of trouble when an application unexpectely quits.
Here is a very short, relevent section of my Mail crash log which you can examine using the instructions linked below:
Host Name: Michael-Lafferty
Date/Time: 2006-05-15 09:37:57.885 -0700
OS Version: 10.4.6 (Build 8I127)
Report Version: 4
Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Parent: WindowServer [64]
Version: 2.0.7 (746.2)
Build Version: 2
Project Name: MailViewer
Source Version: 7460200
PID: 1662
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 com.apple.WebCore 0x956065d4 khtml::CompositeEditCommand::insertNodeAfter(DOM::No
1 com.apple.WebCore 0x956b0b34 khtml::DeleteSelectionCommand::moveNodesAfterNode()
2 com.apple.WebCore 0x956b1640 khtml::DeleteSelectionCommand::doApply() + 688
3 com.apple.WebCore 0x955ff41c khtml::EditCommand::apply() + 52
4 com.apple.WebCore 0x955ff9c8 khtml::CompositeEditCommand::applyCommandToComposite
5 com.apple.WebCore 0x956a75c4 khtml::CompositeEditCommand::deleteSelection(khtml::…
This is the most significant section of a very long, multi-threaded log, because it shows the detail of the thread which crashed, the actual step at which it crashed, and the particular crash type: in this case, a EXCBADACCESS (0x0001) - KERNPROTECTIONFAILURE, indicating an attempt to write to a read-only memory location.
Here is a link to the Apple Developer documentation you can use to troubleshoot such issues:
http://developer.apple.com/technotes/tn2004/tn2123.html
Technical Note TN2123
CrashReporter

Similar Messages

I can no longer receive mail using the mail app? I have to go online instead - why?

Hej some one,
I can no longer receive mail using the mail app? I have to go online instead - why & what can I do?

Check your smtp preferences in mail.app.
See if mail.app's Connection Doctor has any useful info. Does it's status indicate all is ok? When you use it's Show Detail are there any (useful) error messages?

Can't send e-mails using the mail program on older iBook

My daughter gave me an older iBook running OS 10.4.11 and I can't seem to send emails using the Mail application I can receive email with no problem. I have changed the ports to recommended 995 or 465 with no results. The only way I can receive mail is if ports are set to 995. Every other aspect of this iBook works fine. I just use this iBook on trips and not for heavy use so this is not critical but it would be convenient to be able to send mail. I have tried everything including duplicating the accounts as they are set up in my iMac. Any ideas?
jdb38

Hello,
Is the e-mail account in question a .Mac or .Me account at all?

How to correct the corrupted archive log files?

Friends,
Our restore method is cloning type.
today i fired this statement(this is one is usually do for the restore) "recover database until cancel using backup controlfile"
i have 60 files in the archive folder.
it executs only 50 files when it comes to 51st file it came out and says could not copy the file.
is that particular file is corrupted?
or is there any restriction in copying no of archivelog files? i mean only 60 files like that.....
suppose if the archive file is corrupted how can i correct it?
thanks
sathyguy

Now, this is the error message....
ORA-00310: archived log contains sequence 17480; sequence 17481 required
ORA-00334 archived log; '/archive2/OURDB/archive/ar0000017481.arc'i googled....and find out.....
ORA-00310 archived log contains sequence string; sequence string required
Cause: The archived log is out of sequence, probably because it is corrupted or
the wrong redo log file name was specified during recovery.
Action: Specify the correct redo log file and then retry the operation.so...from the above error messages.....i think the particular archive file(17481) is corrupted. now can i correct this corrupted archive file.
According to the above action, it says to specify the correct redo log file. if the file is not corrupted then where should i specify the redo log file's path?
thanks
sathyguy

When I send a photo directly from iPhoto using the Mail app on my iMac, the wrong photo appears on my iPad2 Mail app. However the correct photo shows if I log into gmail on the iPad2. I assume there is a glitch with my "Mail" app on the iPad2.

When I send a photo directly from iPhoto using the Mail app on my iMac, the wrong photo appears on my iPad2 Mail app. However the correct photo shows if I log into gmail on the iPad2. I assume there is a glitch with my "Mail" app on the iPad2? Any suggestions for getting the correct photo to show on iPad2?

Update: I was able to have the correct photo show in my email as received on my iPad2 by changing a setting on my IMac prior to sending the photo on the email.
On the iMac, I went into iPhoto > Preferences > Email photos using > Mail (in lieu of "iPhoto"). This seems to have corrected the issue. I'm not sure why. Now the correct photo shows up when received on my iPad2.

I switched to Apple Mail in the last two months. When I attempt to print an email message, I get a blank piece of paper. When I attempt to use the print options suggested in "Mail Help", the program crashes and has to be reopened. Any ideas?

I switched to Apple Mail in the last two months. When I attempt to print an email message, I get a blank piece of paper. When I attempt to use the print options suggested in "Mail Help", the program crashes and has to be reopened. Any ideas?

Which version of Mail are you using as well as which Snow Leopard version you are using?

TS2834 I've been using the mail app that came with my Mac for over a year. Out of the blue, it will not open and keeps saying "Mail cannot open because of a problem" and something about not being compatible ??? Help! I miss my mail

I've been using the mail app that came with my Mac for over a year. Out of the blue, it will not open and keeps giving me an error like "Mail cannot open because of an error and something about it not being compatible. Please help! I miss my mail

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

I'm having problems with excessive email usage on my iphone 4/ios 7. Just noticed that (settings/usage) it was using 900 mb. I deleted all my mail, deleted the mail account, and it still says it's using 661 mb. My ipad uses a fraction of that.

I'm having problems with excessive email usage on my iphone 4/ios 7. Just noticed that it (settings/usage) was using 900+ mb. I deleted all my mail, deleted the mail account, turned the phone off and back on, downloaded any remaining mail on the server to Outlook on my computer, and it still says it's using 661 mb. My ipad uses a fraction of that.
Background: I recently (December) bought an ipad and set up icloud for contacts and calendar, but NOT mail. My email provider is Verizon. I use computer, iphone, and ipad to check my email; eventually I download it from the server using Outlook on the computer and then delete any remaining emails from the phone and ipad. I can't find info on this problem anywhere.

Howdy there COUGAR444,
It sounds like your iPad all of a sudden seems to be restarting out of no where. If you haven't called AppleCare yet, I would start with quitting either the app that seems to be causing the issue, or all the apps if a single doesn't seem to be the culprit.
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
If the issue persists, backup your device to iTunes, then restore it as new and verify that it works.
How to erase your iOS device and then set it up as a new device or restore it from backups
If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself.
Thank you for using Apple Support Communities.
Regards,
Sterling

How can I re-use the mail address I signed when I was testing MobileMe?

A few months ago, I tested mobile me and sigend on a me.com email address. I didn't take the anual subscription so the testaccount was closed fur using but is still existing. Now, I'd like to use the mail address for the cloud services, but I says, -already taken. When I try to log in with the old address it says: account expired.
What can I do to re-use the old address?
Thank you,
Oliver

Try http://me.com/move/

Why would I want to use the mail icon on my dock?

Hi all,
As I'm endeavoring to further my knowledge on the Mac, I'm curious as to know if I'm losing out on not using the mail icon on my dock.
Any particular reason I should use it? I currently use yahoo and gmail. I think they're considered IMAP technology and I can access it anywhere any anyhow as long as I have access to the web. I also use my iphone to access it.
So... why would I want to use the mail icon on my dock? Are the reasons going to be for the characteristics for POP? I.E, can off load mail to my Mac and read later without having live access to web?
BTW, if I did want to setup mail on the dock. What is the incoming and outgoing mail server for yahoo? Sorry, could locate that info. in yahoo mail.
Thanks in advance.

I think you are asking why you should use the Mail application versus using "web mail" through a web browser, and not just about the Mail icon on the Dock, is that correct?
You should use whatever is more convenient.
Mail is a standalone application designed for email access, so it is more responsive and has more features. Web-based apps are getting much better, but you can still tell you are in a web browser. You can work off-line, even if you use an IMAP service (such as MobileMe). You can save emails locally, even if most emails are on the server, and if it's POP, all your messages are downloaded to a local database (that may or may not be an advantage to you).
Mail is integrated with Address Book and iCal (and other Apple apps). You can use Time Machine to recover individual deleted emails, just like you would recover deleted files or folders (using the +flying through space+ interface).

Why do I receive "4.3.2 connection rate limit exceeded" error message using the mail merge extension and what can be done about it?

I am using TB 31.3.0 with Mail Merge 3.9.1. I routinely send an email to 435 members of an volunteer emergency responders group that I coordinate. I do so using a .csv list with mail merge. While there were no problems in the past, more recently the mail merge function will hang after sending a varied number of messages successfully and I get the following error message:
"An error occurred sending mail. The mail server sent an incorrect greeting: 4.3.2 connection rate exceeded.."
There is an "OK" button in the error message pop up that can be clicked to resume the mail merge process. It would appear that if I click the "OK" button immediately whenever the error message is received I must do so frequently and some members do not receive their email. If I delay clicking the "OK" button, I found that I only needed to click the "OK" button twice to send to all the members.
An on line search suggests this is the result of some sort of throttling by my ISP, Sonic.net. There is also this comment: "If you are receiving this error, you are likely using mailing list software which cannot decipher the temporary fail codes. If so, you will need to set your software to slow down its delivery rate and/or reduce the number of active connections per remote host."
I am not super technical. Is it realistic to think that I can tweak mail merge to that I do not have to babysit my email to this group?

then I suggest you send using a mail provider that is not actively trying to block your outgoing mail. Or use a yahoo / google groups mailing list feature so you only send a single mail.
Or use a free account from the likes of http://www.ymlp.com/ who limit free account mailing lists to 1000 subscribers. ( Googled them this morning)

Cc header in the triggered mail using receiver mail adapter

Hi,
How can we have cc option in the triggered mail using receiver mail adapter.
message protocol is XI payload with mail package.
thanks,
Ramya Shenoy

Hi !
Check this link:
http://help.sap.com/saphelp_nw04s/helpdata/en/6b/4493404f673028e10000000a1550b0/frameset.htm
under the title:
"Mail Attributes for Message Protocol XIPAYLOAD"
Regards,
Matias
ps:please award points if helpful.

How to use the mail?

Hi.
I have been trying to use the Mail that the computer has by default but just I can not do it.
It opens and accept my emails but eventually refuse to send them over or if it sends them they never arrived.
Just I tried again with a photo booth one and nothing happend.
I have been reading the tips for help but I can not find nothing relevant.
any little help?
thanks.
j.fernandez

Have a look at this easy to understand graphic explanation on setting up Mail
Hope it helps.

I have a Mac Air. I use the mail application all the time.. The red, yellow, and green buttons disappeared at the top of screen... now i have to force quit mail.. how do it get the buttons back?

I have a Mac Air. I use the mail application al the time. THe red, yellow, and green buttons disappeard. i have to force-quit now to close mail.. How do i get the buttons back? thanks.

Mail window may be in the Full Screen mode.
Move the mouse pointer to the top right corner of the Mail window and hold it there.
Menu bar should drop down and click the blue double arrow icon.
Full Screen toggle shortcut: control + command + F

Unable to open RSS Feeds in Safari, I am forced to use the Mail app.

Unable to open RSS Feeds in Safari, I am forced to use the Mail app.
Since I have Safari 6.0 (OS X Lion 10.7.4 on MacBook Pro bought this year) I am being forced to use the Mail app in order to open RSS Feeds, but I do not want to use the Mail app.
Does someone please has a solution for me? People form Apple, are you reading this? It is annoying me.
Greetings

The Corp giveth and the Corp taketh away!
250 exciting new features in Lion and 300 new problems or deleted features!
Firefox doesn't show how many unread items there are in a feed, but Safari 5.x did. I guess I have no reason to use Safari anymore.

Troubleshooting Mail using the Mail.crash.log file and TN2123 CrashReporter

Similar Messages

Maybe you are looking for