Try to turn on the phone and get a boot up menu
What is wrong with this iPhone it goes to this boot menu when we try to turn it on
BrandyAndersen,
Sorry to hear you are getting a boot menu on your iPhone and cannot power it on. This is an unusual thing for an iPhone to do. Let's see if we can get the device to respond. I would first try to restart the device by pressing and holding both the home button and the power button for 15 seconds and releasing.
If the device still does not power on the next step would be to use recovery mode to restore your iPhone with iTunes. Unfortunately, this does erase your phone but at least it would be possible to get the iPhone working again. Here are the instructions: http://bit.ly/1qPfoNt .
BrianP_VZW
Follow Us on Twitter @VZWSupport
Similar Messages
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i updated my iphone 3gs to iphone 6 . while installing the software it gets error and closed. then i restored my previous version. when i turned on the phone it gets usb and itunes symbol on screen. when i run itunes error is coming like server contact problem. what can i do to start my phone???? plz help me
I will need a little bit of information about your phone. What kind of error are you getting?
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I have iphone5s and there is some problem about my iphone. I turn off the phone and then I turn on. After I turned on, It showed the page of apple signal and then the page of loading. It used long time to show the loading page. Then it was back to page of apple and then loading page again many times. What happen with it? And what should I do?
Did you already try to reset the phone again by holding the sleep and home button for about 10sec, until the Apple logo comes back again?
If this does not work, try to set it up as new device, explained here:
How to back up your data and set up as a new device
You may have to connect in recovery mode, if the phone is not recognized in iTunes:
iOS: Unable to update or restore -
hhello, please help if you can,,,
i had a new screen installed, everything working fine, as was using the phone, the next day I was flying so turn off the phone in the usual way...
oon arrival turned the phone on, received a slow acting black background with the apple sign visual, but never moved from that......... So tried a reset still the same just left looking at the apple sing in the middle if the screen,makes it there for 5 mins but still never turn on completely,,,,,
again I tried,,,,,, again I tried a reset, then started to received lines of white writing, about 4-5 lines slowly like it was being typed, which stateed INCORRECT SHUTDOWN, ????????? then took out my MacBook air, to connect to ITunes to see whaypt I could do,
i tunes did not find the phone as would normally so opened ITunes manually, still did not find the Iphone,,,,,
Any Ideas please, as it is useless stuck in the drawer, I am an apple user, an quite knowledgable having other Iphine 5, IPad air and Mac,,,,, I am stuck,,,,
PLease Help,my hank you in advanceSharmFarm wrote:
Good ev Ning Mario49 firstly I would like to say a great thank you for your attention to trying to help me,,,,, i have looked at the links and will try everything stated first thing…
Hi Mario,,,,
I tried everything in your reply,,, thank you again,, I had done that once before and all was working great,,
I have just now tried the Reinstall via iTunes, about 20 into the download, the iTunes logo on the phone disappeared, and the Apple Logo appeared again,,, I waited until the iTunes stated that the download had finished, and the install was in progress,,,
Nothing happened, still the Apple Logo was visual on the screen, iTunes never recognised the phone which it was on my iTunes account previously,,,
Still just a bunch of lines, maybe 5 or 6 so small writing,, I personally can not read what it is telling me, someone said it reads, incorrect shutdown,,,????????
Please advise,???
I am now at a loss,,, I really became excited when I saw the iTunes icon after putting the phone into restore,,,???
Thank you again
D -
My itunes match has been enabled. I tried toggling several times. I have restored the phone twice. None of my playlists are appearing on my phone that are in Itunes. I have to have these playlists. Why am I paying for a service that not working properly most of the time. The other day I could not play all of my songs from my playlist.
Try it again. Apple fixed the issue. Turn your Match off and then on again.
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No sound is coming out of the built in iPhone speaker I try turning it up and nothing shows up on the screen if I plug my headphones in and try to turn it up it will show headphones in Middle of me turning it up or down but if I unplug them and try it doesn't work
Hopefully one of these steps should solve the problem.
1. System Preference > Sound > Output > Internal Speakers
Highlight Internal Speakers
Make sure that Mute is not enabled.
2. Remove the headphone.
If you see red light in the headphone port, plug the headphone
in and out of the port 5 or 6 times to flip the microswitch inside.
Sound output may be stuck in the digital mode.
3. Reset PRAM. http://support.apple.com/kb/PH4405
4. Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
5. Applications > Utilities > Audio MIDI Setup
Audio Devices window
Side Bar
Click the Built-in Output.
Under Mute any of the boxes checked? If so, uncheck it.
6. System Preferences > Sound> Sound Effects
Play sound effects through:
Select "Internal speakers" and then back to "Selected sound output device". -
I lost my iPhone 5 months ago. The thief just turned off my iPhoen and ran way. Even I set password for my iPhone but he can turn it off and of course I can not trace my iPhone by using FIND MY iPHONE. Apple should consider this situation. Thanks
Tell Apple.
http://www.apple.com/feedback/iphone.html -
Hey,
I dropped my Iphone 4 and the front glass got shattered. I am covered under the extended warranty. Is there any place in Singapore I can take my phone for repair? Has anyone got it repaired for free??Please let me know how to go about with it. Your comments greatly appreciated....Warranty does not cover damage.
You can see who provides official service here:
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
Choose your country from the drop down menu. -
?
after the third time of replugging it into my computer it now says i have to restore it. is there anyway to avoid this????? please help
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Basic question is why are any of the minimun 8 Verizon reps that I or my Authorized Verizon Rep (at Costco) spoke with unable to resolve a very simple, straightforward issue that should have been resolved in 15 minutes max. Instead I (a 14 year verizon customer) have been given the runaround and have invested over 6 1/2 hours in trying to get someone to acknowledge that I an owed 1 GB of Bonus Data on my new phone on our new plan. My wife got hers. I am just venting now as I intend on returning the phone tomorrow (I got it Thursday) and turning around and getting an identical new phone. This was suggested to me as an option by both the Rep who sold my wife her phone and the rep who sold me mine as that way I would not have to contiinue dealing with this ridiculous state of affairs (they indicated that my Free gig request was being sent to another department and that it would be about 7 days befor they get an answer). Just Venting . Thanks
No I was considerate, etc. The root of the problem stems from the fact that when I went to get my new phone I asked the salesperson if I should sign up for the new plan or if my wife should do it the following day when she buys her new phone (also at a Costco but in a different state). The salesperson said it made absolutely no difference so I elected to have my wife do it. When she did the next day she got her free Gig and her salesperson told her that I need to call in to make sure I get the gig that I am entitled to as well. That's when the runaround started with the first call consisting of me basically advising Verizon of what the promotion consists of, etc.since they insisted that it was one gig per Plan, that there were no exceptions to this, etc. As mentioned they wanted to know where I got the information that it was one gig per qualifying phone. (Both the rep and her supervisor obviously were not aware of how Verizons heavily touted More Everything plan works). They told me finally that I needed to go back to the Costco where I got the phone. I did. The salesperson apologized numerous times to me for advising me that it made no difference who signs up for the plan or when. She then spent over two hours on the phone (with me next to her) attempting to explain to Verizon what happened, how it was her fault, and how I was clearly entitled to the Bonus Gig since I also had a qualifying phone. Finally she was transferred to someone who authorized the Bonus Gig (since I was clearly entitled to it) and who indicated that it might take 24 hours to show up on my new Plan. 72 hours later, no change, and the runaround continues some more. The only reason I even came to this forum was to let off some steam since no one could give me an answer.. It's clear that I am entitled to the Bonus Gig yet the last supervisor I spoke with told me that he could only pass the request on to another department via e-mail (no direct contact, etc. even though I gave him the name and employee # of the Verizon rep who indicated the Bonus was approved) and that an answer should be forthcoming in about 7 days. I was very cordial with everyone I spoke with as I understand that they take their direction from the top. The countless hours I have spent dealing with this situation is something that no-one should have to go through, particularily someone who has been a Verizon Plan customer since about year 2000. Everyone seems to agree that I am entitled to the free gig but no one seems to be in a position to help this customer. Its a horrible way to treat someone. I talked with the original saleslady today and told her I would be in tomorrow to turn in the phone and get a new one along with the gig I was entitled to. She said that would be fine and wouldn't be a problem but that she would be happy to try calling Verizon once again to try to resolve the issue. I indicated that I'm done with wasting time taliking with well-meaning and courteous (and I assume underpaid) employees who I assume are pretty much directed from above that any concessions they make, even if the customer is entitled to them, will reflect badly on their employee evaluations . Good thing I am retired or I would really be worked up. They only way I would consider even talking to Verizon anymore on this is if they were to waive the $60 in upgrade fees my wife and I paid for the new phones. I hope this explains the situation to your satisfaction. Thanks.
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I turned off my phone and when I turned it back on, all my apps were deleted. I tried to reinstall my apps, but it wouldn't let me. My storage still remained the same even though, all my apps were deleted. How can I get my apps back?
Hold the home and power button down until your phone restarts. If that doesn't work, backup and restore using iTunes.
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Just bought an iPhone 5s, as I turned on the phone it showed 71% of battery, I drained it to 15% and next charged it for 3 and a half hours to fully charge. Did I do any mistake ? Should have I let it to get discharged in order to fully charge it ? Somebody told me I should have let it discharged and then to fully charge, but I didn't do it, my iphone is working very well, the battery too but I'm worried if the battery lifespan is gonna get worsen soon if I didn't abide by the rules and procedures of battery charging.
I had problems on my previous iPhone 4s, it died because I didn't replaced the battery with a new one because my battery never worked well and I never knew it , the battery used to overheat my iPhone and it caused to damage my processor completely to death. Who does the replacement of the iphone processor? I need help how to maintain with the iphone battery. And also let me know if I did something wrong that I should get worried about or not ?!?!Apple does not fix the iPhone 4S, they replace the phone. If not covered by warranty, called an out of warranty exchange. Cost is US $199. Make an appointment at any Apple store.
Be aware, Apple does not sell iPhone parts, thus there is no legitimate source for genuine parts. -
I have a mac book pro with retina,I haven't turned it on in a couple of months.no problems then, now when I try to turn it on i only get apple logo and progress bar. After a few mins the laptop just turns off and nothing eles.any help would be appreciated thanks
I linked to it above, but here is another link.
http://support.apple.com/en-us/HT201262 -
when I try to print, I get this error message "Communications Failure: The computer is no longer able to communicate with your printer. " followed by intruictions to turn off the printer and check connections etc. I am using an HP Officejet 6500 709e, connecter wirelessly
I'm using a mac (OS X - snow leopord) and am printing over the network (wirelessly).
HP Photosmart Premium Fax All in One - C410a
I was only able to print one page and then both my printer and my computer would display an error message about the printer's inability to print. Since then I've been able to resolve my specific problem.
I
1. uninstalled HP from my computer (checked to ensure that my printer was no longer visible in my printers and the HP Utility software was nowhere to be found),
2. grabbed the software/driver update from Aug, 2010,
3. installed the Aug, 2010 update, and my problems seem to have been fixed.
This is where I got my 2010 update from (obviously you should get the driver/software applicable to your OS and specific printer):
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-85379-1&cc=us&dlc=en&lc=en&... -
I have a Macbook Pro that I have just renewed and transferred over my old hard drive (also from a Macbook Pro). Now when I turn on the computer and ITunes opens I get error (-50) and then error 5002 when I try to sign in to ITunes Store - Help!
My dealer has tried and failed (twice) to correct this and I have tried deleting the two items in the Itunes folder but no luck!were you able to get help on this? I need help on error 5002 as well. thank you
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