Trying to create a new playlist but several songs are marked with exclamation mark and will not transfer into playlist - any advice?

Question

I have never had trouble creating playlists before but quite a few songs will not transfer and ate marked at the side with an exclamation mark.  I know ZERO about technology so if you can help me in very simple language, I would be very grateful!  I am wondering if it may have something to do with the fact that I have had to start new accounts when I have moved countries, on order to be able to use the credit card of the new country in the Itunes store of that country... I am in Aus and have bought a lot of tunes here but last year I was living in Brunei and, in order to use my brunei credit card ( as it was the only one with money in it) , I had to set it up as different to my Aus account.  Could this be the issue?  prior to Aus my account was in Ireland.  I have paid for all these songs but it seems I cannot now use some of them... Please help!!!  Thanks in advance for any assistance you can offer, Lisa

Answer 1

The exclamation mark next to a song means it is no longer where iTunes is looking for it. iTunes won't let you add such "missing" songs to a playlist. Possible reasons for a song going missing are that you or some third party software has moved or deleted it, or a folder that contained it, or that the drive it lives on has had a change of drive letter, or a configuration file has changed making iTunes look in a slightly different place from before.
Select one of the songs with an exclamation mark, press CTRL+I to Get Info, say no when prompted to locate it, then note down the location from the Summary tab that begins file://localhost/ - please post back this path as given. Hopefully you can find the file this entry in your library is supposed to be connected to. Assuming you can please post back this path as well. These two items of information may suggest a fix through folder manipulation or a configuration change.
If things have got a little more disorganized then, as long as the tracks still exist to be found, my FindTracks script should be able to reconnect them to iTunes. FindTracks uses some fuzzy matching routines and searches for multiple potential locations. For more details see this thread. Start by selecting the tracks of a single album and then run the script. Your media folder should normally be detected automatically, e.g. as C:\Users\<User>\iTunes\iTunes Media, but you can edit the path if it is wrong or a particular batch of lost files are stored at another path. If it works as expected you can then move on to fixing the rest of the library in bigger batches.
tt2