Trying to reactivate cs6  adobe is not allowing my serial..the computers previous activated are stolen and destroyed..trying a new computer now and need help

please help trying to reactivate on another computer and adobe is saying this number i already registered,but the # is not showing in my account..Like i have proof of purchase and serial but adobe is saying" I dont knw what you talking about" .Its like making a purchase from a street dealer with stolen goods...whats the prob?

Who were you talking to at Adobe? You'll have to get help from web chat since serial number issues can't be handled in a public forum. Here's a link:
Adobe ID, sign in, and account help
If you're not happy with the agent you're talking to, insist on chatting with a supervisor.

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