Trying to report an Adobe error with hopes to fix it

I have a Payroll service who uses Adobe.  When I print the checks the line on the bottom of the checks show alphabet letters along with the routing and account numbers, instead of special characters.  After many hours online and on the phone with my payroll service, they could not fix the problem and told me to contact Adobe. Adobe needs to fix this software error!  My Employee's can not cash their checks.  Apparently Adobe will not speak to a person on the phone and require me to do this forum thing.  So here I am.

I have a version of reader installed, and I installed another just in case that was the problem, but I got the same msg.  It did come at the install, not the download.  I tried to download in Firefox, and I tried to download internet explorer.  I am really not sure what I should do.  Do you have any more thoughts on this issue?  Thank you for taking the time to help.
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