Trying to set up daughter's e-mail - please help!
I set up an AOL e-mail account for my daughter. I have been trying to set it up on her ipod touch and for some reason it doesn't recognize her user name or password. Last week, all was fine. She could access her e-mail for about one day with out issues. But ever since then, we've gotten an error message. I've tried deleting the account & setting it up a new. I powered down the touch - and re-synced it. Still I get "The user name or password for "imap.aol.com" is incorrect". I know it's correct because I logged into AOL after it told me that using the same information & got on OK.
Can someone please help me? Does this have something to do with the fact she has a Kids AOL account? Her e-mail suffix is the same as any other aol account.
Thanks -
Robin
I just spoke with someone from AOL tonight for over 1 hour trying to work this out. Finally he realized it was an aol kids account which I told him several times. He said those accounts can not work on other devices. Which is what I figured. I filled out a comment to AOL stating that they should have this as an option under the parental controls to allow use on ipods. So hopefully AOL will consider this change in policy. I wish I knew this before we opened the account because I probably would have adjusted her age!
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