Trying to update to 10.7 I tunes to windows 7 64 bit and download gets stuck and can't switch it off without crashing computer-pain and frustrating,can anyone at apple help?

Trying to update to 10.7 I tunes to windows 7 64 bit and download gets stuck and have to crash the computer to stope download window to try other options-it's been the same all week
Even when I try to download 64bit updated as forums say it gets stuck.
You would have thought it should be a simple update as usual.
Any advice
Thanks,

I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/quicktime/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

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