Trying to upgrade from 4.2.10 to 5.1.1. Error message -37 says backup will result in loss of all contents on the phone.
I need to upgrade from version 4.2.10 to 5.1.1. When I try, I get the following error message: An error occurred while backing up this iPhone (-37). Would you like to continue to update this iPhone? Continuing will result in the loss of all contents on this iPhone.
How can I upgrade?
This writeup says you have a security issue. http://support.apple.com/kb/TS3694
Try following the troubleshooting steps under error 37.
Good luck.
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how can I upgrade without losing all contents?
The first thing you need to do is (in the left side of iTunes, under devices) right click on your phone, and do a manual back up. As long as that works, this should work for you. After you back it up, go to your phone in iTunes, and do a "Restore". Click the option to restore and update. When it is done with the update, it will ask you if you want to set your phone up as a new phone, or restore from the last back up. Restore it, and after another restart, and a sync, you will have your updated phone without loosing your information.
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Thank you.
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what version of iPhoto? Is OS X 10.8 as you state correct for the OS? Has it ever worked? What has changed since it worked? Will Image Capture ( in your applications folder) import the photos? How are you importing - USB to the camera? USB card reader? built in card reader?
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I recommend following the steps in the article below when getting an error message trying to install iTunes:
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http://support.apple.com/kb/HT1926
Thank you for using Apple Support Communities.
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C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\xuab2q88.default is the location of the cache folder for your default profile. If the updates folder isn't there then it looks that Firefox hasn't downloaded an update.
You can download the full version from http://www.mozilla.com/firefox/all.html
Delete the Firefox program folder: C:\Program Files\Mozilla Firefox
That will remove all Firefox program files in case some are locked or protected by security software.<br />
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I am trying to upgrade my PC to iTunes to 10.6 version, and i get an error message that states the older version of Bonjour cxanot be removed contact your support group. Can anyone help.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time? -
I tried to sync Firefox mobile to my PC. Then I tried to upgrade to Firefox 4.0, which was a mistake, because I already had 4.0. I checked yes to install it again. Then I tried to uninstall and reinstall 4.0. That is when I started getting the error message.
i have been trying to figure out how to fix this same issue as well for the past 2 hours or so. it is very upsetting that you can't even uninstall it try to redo it all or just use the old version. everything seemed to be ok untill i got to the set up part of the process that is when i kept getting the same message: ''your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now" and to no avail. please help. i really enjoyed my firefox/mozilla. now i can't even use it i have to go back to internet explorer for now...........
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I'm trying to silently upgrade my environment to FF 7. I've gotten the silent install working great, it puts in my Proxy Server info, reassigns the home page and all that. But, the last version we pushed out was FF 3.5. If a user had that on their PC and they run the FF7 install, they get weird messages when clicking on the icon.
XULRunner: Error: Platform version '7.0' is not compatible with minVersion >= 1.9.1 maxVersion <=1.9.1
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This is on Windows XPDo you have other virtualization or security software that might protect .ini and possibly other files in the Firefox program folder (C:\Program Files\Mozilla Firefox\) and prevent Firefox from updating them properly?
You need to do a clean reinstall.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup -
Have tried turning explorer of and on again and other recommended solutions but nothing seems to work. Any suggestions?
David,
Can you please try Right-Click Setup.exe > Run As Administrator
and see if it helps.
Thanks,
Anwesha
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