TS1363 I can access iTunes store with this Windows based laptop.However.my iTouch could not access iTunes store.I tried various options to resolve the problemThe last one was to reformat the ITouch software.When I try to reinstall the iTouch software it w

Hi! I cannot reinstall software on my Apple iTouch.I get the message...The "iPod" could not be restored.An unknown error occurred (1).
Can you help/advise?
The reason I went thru this process was the iTouch could not access the iTunes store.
Awaiting your reply.
Kind regards,
Matheo

Hi there Matheoconnolly,
You may find the troubleshooting steps in the article below helpful.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
-Griff W.

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