TS1369 unable to install usb drivers for ipod/ipad/iphone, even after following steps from diagnostic testing

I have followed the steps suggested to reinstall the USB drivers for my ipad/ipod/iphone products, but receive a message that says one of the installers cannot perform the installation at this time. I've tried numerous "other" times, but get same msg.

Hi 2010c309a,
I understand you are having issues with your scan software on your computer. I recommend a complete uninstall reinstall.
The HP uninstaller program might be available on the printer CD, depending on the printer model. If you have the printer CD readily available, try this option to quickly check whether you have the HP Uninstaller, and then run it. If you do not have the CD uninstall all HP printer software from the control panel. Here is a document you could look at for help.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02259020&lc=en&product=3737195&tmp...
First try to click the Windows icon, type services in the Search box, and then click or tap View Local Services. Scroll down to the Windows Installer. Startup type should be - Automatic, and Service Status should be - started.
Scroll down to Windows imagine Acquisition. Startup type should be - Automatic, and Service Status should be - started.
Restart the computer after this step and try installing again.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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