TS1389 hey there ,how can i redownload some songs that i"ve purchased before ? seems i 've tried but always it saids your computer is not autorized ,need assistances please

Question

hello there ,i need some assitance with an issue that i had ,regarding about some song i've purchased before i 've tried to do the redownload which is for free but for some reasons al the time it says your computer is not autorised ,needs to autorised otherwise it can't do it ,need some advise thanks.

Answer 1

Nope, it was a Verizon Wireless Store.  I went in there in the first place because I trusted the Company for their professionalism, but I've been let down badly.  I posted my story on here because I'm hoping to be able to get the attention of someone from Customer Service.  It seems like the only way you can actually speak with a live person who knows what they are doing, is when you stop paying your bill on time.  After you pay your bill, they transfer you to a poorly trained "rep" that has no authority to handle anything important. I'm actually a pretty patient person, but when it takes someone over 45 min mostly just to keep me on hold, and then tell me they can't help me, I'm not really impressed with their idea of customer service.