TS1424 Anyone else running into brick walls when trying to register or get a rebate on an iTunes gift card?

All I get is a runaround when trying to activate a $25 iTunes card. Many of the numbers were missing (missing, leaving blank spaces when printed, not scratched out). The store where I bought the card (Future Shop Vancouver) wouldn't do anything about it and told me I had to call Apple directly. So I jumped through the hoops of talking to thge robot on Apple's toll-free 1-800-MY-APPLE only to have the robot tell me only emails are acceptable. (I'm not sure why discussing my problem with an iTunes card is even an option in the telephone process). Getting increasingly exasperated, I went online and laid out my problem. It took hours to get a response... I was told I had to scan both sides of the card and store receipt and email it to them. I did that right away (7:45 am PST). At the end of the day when I had heard nothing further I went online and checked the status of my problem. THE CASE WAS CLOSED!
When I fired back an angry response, I was told by email:
thank you for providing the scanned images. Your inquiry is very important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available.
SERIOUSLY? An investigation? This is a $25 iTunes card. Apple has the card codes and knows everything. All I want is to be able to somehow add $25 to my iTunes account.
What's worse, the iTunes Store Customer Support representative who is dealing with my problem states he works "Sunday-Wednesday and Saturday 9:30 PM-6:30 AM CST". This is Thursday. I guess the soonest I will know anything is MAYBE Saturday. If I'm lucky.
This is customer service?

iTunes Store: Invalid, Inactive, or Illegible codes - http://support.apple.com/kb/TS1292 - gift cards

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TS1424 Anyone else running into brick walls when trying to register or get a rebate on an iTunes gift card?

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