TS1538 My I-pod Classic is not showing up in I-tunes, but my I-pod nano does. What do I need to fix this?

When I connect my I-pod classic it automatically says its connected in the Classics window, but does not appear in I-Tunes. I have tried removing the old I tunes program and re-installing the newest version, I have done the toggle the hold button reset trick, and nothing. But when I plug in my nano it sync's the connects and shows up in I-Tunes. So that tells me my cord is good and the USB I am using is good. Any help would be great.. Thanks

1) Plug in the USB then the 21 pin dock connector to your Classic while iTunes isn't open and if your computer makes a little du du noise it means its installing the iPods Device software and should work once its finished
2) Try using a different USB port or cord and see if that makes a difference
3)Contact Apple directly by phone and there support line is here http://www.apple.com/contact/

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