TS2972 Troubleshoot HOME SHARING. Everything is connected. Everything is up to date. Everything is turned on. Everthing is enabled and My network works!! The ONLY thing that is not working is Home Sharing and this JUST happened after I updated iTunes.

I had NO problem with Home Sharing until I updated iTunes. INSTANTLY, Home Sharing quit. I have two AppleTV's, two computers running Win7 and iTunes. All have worked seamlesly until I updated iTunes last night. I have tried all of the Home Sharing trouble shooting suggestion with no luck. My network connections are good and I can stream EVERYTHING ( Netflix, Youtube, NetRadio etc ) EXCEPT I cannont connect to Home Sharing. What gives Apple Support? Where is the fix? Anyone?

Has there been any response that helped? Why hasn't someone from Apple responded with a solution? This post was created back in 2012 and I did an update on my iTunes to 12.1.1.4 and all of a sudden my Home Sharing stopped working. I even reset my settings on my Apple TV hoping that would work and no, it didnt. Does anyone have a solution?

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I bought a 2nd hand iPod touch 5th gen. There is an iCloud account sign in but it is not verified. It's all grated out and the only thing that is not grayed out is the "check mail" what should I do to remove it and sign in my new iCloud account? pls help

I cannot also restore the iPod touch because the 'find my iPod touch" is on but I cannot click anything. just the "check email" to verify account

You are running into the activation lock'
iCloud: Find My iPhone Activation Lock in iOS 7
If you can't get the previous owner to remove it from theri account
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
all you have is a thin brick. I would then return the iPod for a refund.

I have an ipod nano 7th generation and can not get it recognised by my Windows 8.1 laptop (it appears briefly on My computer, then disappears). This happened after I updated iTunes to the latest version. Does that have something to do with it?

I have an ipod nano 7th generation and can not get it recognised by my Windows 8.1 laptop (it appears briefly on My computer, then disappears). This happened after I updated iTunes to the latest version. Does that have something to do with it?

Hello there, kiwilucea.
The following Knowledge Base article offers up some in-depth steps for troubleshooting your issue:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Keep in mind if you get to Step 12 Reinstall iTunes, those steps need to be followed exactly as outlined for the reinstall to be effective.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

When I want to put a bookmark in my favourites, my browserwheel want turn arouund and around for half a minute. This was happened after several updates. Do you have a solution ?

When I want to put a bookmark in my favourites, my browserwheel want turn arouund and around for half a minute. This was happened after several updates. Do you have a solution ? it is a very disturbing thing.

Don't you have a deadline?
Oh, sorry, I thought this was an URGENT query because you have clients waiting.
Keep calm, carry on.

My Ipod touch plays music but every time I open an app that I have downloaded it closes immediately. This started happening after updating to the latest version of Ipod software.

My Ipod touch plays music but every time I open an app that I have downloaded it closes immediately. This started happening after updating to the latest version of Ipod software.

Here's a couple things to try:
1. Reset the iPod by holding the sleep/wake button and home button at the same time for 10-15 seconds until the Apple logo appears on the screen.
2. Uninstall and reinstall one of your purchased apps. Sometimes this can rectify the issue.
3. Connect the iPod to iTunes and restore it. New system software usually resolves the issue. Make sure you sync before restoring because a restore removes the data from your iPod.
Hope one of these works for you!

When I try to open video files purchased through iTunes in Quicktime, I get the message: 'Error 23132: an unknown error occurred. This never happened until I updated iTunes, but when I try to go back to the previous version, I still get the message.

When I try to open video files purchased through iTunes in Quicktime, I get the message: 'Error 23132: an unknown error occurred. This never happened until I updated iTunes, but when I try to go back to the previous version, I still get the message. It is more convenient for me to play videos in Quicktime since iTunes is such a memory hog. Please help.

You may get better results if you switch to this alternate version: iTunes for Windows (64-bit - for older video cards) and, if needed, reinstall QuickTime. The new (nearly) all 64-bit version doesn't seem to play well with QuickTime. Perhaps if DRM authentication is required QuickTime needs to be able to see something that is part of the older 32-bit code.
tt2

HT1473 Whenever I try to add music to Itunes, my computer locks up. This never happened until I update itunes to the latest version. How do I get around this?

Whenever I try to add music to Itunes, my computer locks up. This never happened until I update itunes to the latest version. How do I get around this?

Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
If you are using iMessages or FaceTime, you will also need to log out and into your ID there too.

Safari on my iPad 4 opens the latest page used rather than my home page. This is new ,after I updated to IOS 8.3.How do I get it back to what it was?

Safari on my iPad 4 opens the latest page used rather than to my home page.
This is new ,after I updated to IOS 8.3.How do I get it back to what it was?

You're welcome. You're not alone. The change has left alot of people scratchiing their heads wondering why. Maybe if enough people leave feedback at the link below it will be changed.
http://www.apple.com/feedback/

HT1320 Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!

Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!

If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

I just got my new i phone 5 s and did all the syncing and backing up for my old iphone 4s and set my 5 up and synced it on itunes it synced evrything but the contacts and othe minior things were the only things that really transfered my apps and all my

I just got my new i phone 5 s and did all the syncing and backing up for my old iphone 4s and set my 5 up and synced it on itunes. It synced evrything but the contacts and other minor things. those were the only things that really transfered. My apps and all my music did not. Tthe thing is when i just went to go manually start dowmloading a few of the songs that i knew i already bought , itunes is making me pay forthem again. Its not saying instal like it usuall does when you go download something aleady purchased on your itunes account. I think or thought it might have something to do with the fact that i just changed my apple id name right before i got my new phine but my apps all re-downloaded (manually-no syncing) without making me pay for them again. i dont want to have to purchase allllll my songs again. Can someone please help me!! Itried going back to my old id or signing out of this id and signing in as my old apple id but now it wot even get on that oneits likjeit doesnt exist anymore.. And when i plug my old phone it shows in the itunes everything thats supposed to be there but all that doesnt stay in the itunes when i actually un plug it so when i plug my 5 in to my computer none of the stuff is in the store for me to actually transfer it I am so good with technology and this has me stumped please help

No it's not stealing. They have an allowance that you can share with so many computers/devices. You'll have to authorize her computer to play/use anything bought on your acct. You can do this under the Store menu at top when iTunes is open on her computer.
As far as getting it all on her computer....I think but I am not sure (because I don't use the feature) but I think if you turn on Home Sharing in iTunes it may copy the music to her computer. I don't know maybe it just streams it. If nothing else you can sign into your acct on her computer and download it all to her computer from the cloud. Not sure exactly how to go about that, I haven't had to do that yet. I wonder if once you authorize her computer and then set it up for automatic downloads (under Edit>Preferences>Store) if everything would download. Sorry I'm not much help on that.

HT1923 This article contains the only thing that worked for me. I also had to sign out of iCloud and uninstall it. Then I had to delete all files and folders from all of those applications that were under Program Files, Program Files x86, and Users.

This article contains the only thing that worked for me. I also had to sign out of iCloud and uninstall it. Then I had to delete all files and folders from all of those applications that were under Program Files, Program Files x86, Program Data and Users. My iPhone 4 will now sync with iTunes both in its USB-connected mini dock and over Wi-Fi. It's unfortunate (negligent programming on the part of Apple?) that the upgrade to iTunes 11 did not remove all of those files as part of the upgrade process.

I am having the same issue....Same address for years - same as USPS - I tried 5 times (3 macs and 2 iPhones) and now i have 5 CHARGES for 1.00 each on my credit card. I took the credit card info off so they don't charge me anymore. How can they charge me yet still not allow me to download free updates and say I have an invalid address? I'm sure I will spend weeks or months trying to get a credit out of these incompetent idiots.

Pls take note that my IPad 3 used to find my printer HP wireless D110. The only thing that I did was to update to IOS 7. Do you think this is the reason why my iPad cannot find my wireless printer?

Pls take note that my IPad 3 used to find my printer HP wireless D110. The only thing that I did was to update to IOS 7. Do you think this is the reason why my iPad cannot find my wireless printer?

1. Turn the router, iPad and printer off
2. Turn on the router and then wait 30 seconds
3. Turn on printer and then wait 30 seconds
4. Turn on your iPad and test print.

TS1538 My iTunes, after a short time, decides not to be able to recognize my devices, the only thing that fixes it is a re-install of itunes. it is getting irritating as this will be the 7th time i have had to do it. Any solutions?

My iTunes, after a short time, decides not to be able to recognize my devices, the only thing that fixes it is a re-install of itunes. it is getting irritating as this will be the 7th time i have had to do it. Any solutions?

The info that was on the old iPhone can only be retreived either by restoring from iCloud/iTunes back up or syncing from iCloud. You need to chek these places and if nothing is there then I'm sorry that data is gone and you will only have the back ups you see.
But check iTunes back ups:
Windows
Edit>Preferences>devices
Mac
iTunes>Preferences>devices

So, my worst fear came true, I've droped my ihpone in the toilet and it was off. It went off before was able to pick it up. I've tried to dry it in rice and after two days it won't turn on , the only thing that does turn on is the flash. I want to kn

So, my worst fear came true,
I've droped my ihpone in the toilet and it was off. It went off before was able to pick it up.
I've tried to dry it in rice and after two days it won't turn on , the only thing that does turn on is the flash.
I want to know if i should send it to repair or if i should forget it cause it doesn't worth.
Is there any tip?

"It is most likely fried. You can exchange it for an out of warranty replacement at an Apple Store."
how does this works ?

I have recently update to the OS Maverik and I use a projector with a mini display port adaptor to my MacBook Air, ever since the only thing that projects is my desktop picture. I cannot get it to project my school work that I need to teach my students.

I have recently update to the OS Maverik and I use a projector with a mini display port adaptor to my MacBook Air, ever since the only thing that projects is my desktop picture. I cannot get it to project my school work that I need to teach my students. Help!

Hi Becki514,
Welcome to the Support Communities!
The following articles may help you with your projector issue:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Apple Mini DisplayPort adapters: Frequently asked questions (FAQ)
http://support.apple.com/kb/ht3382
Mac notebooks: How to use your computer in closed clamshell (display closed) mode with an external display
http://support.apple.com/kb/ht3131
I hope this information helps ....
Have a great day!
- Judy

TS2972 Troubleshoot HOME SHARING. Everything is connected. Everything is up to date. Everything is turned on. Everthing is enabled and My network works!! The ONLY thing that is not working is Home Sharing and this JUST happened after I updated iTunes.

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