TS3297 I have purchased two films on iTunes that will not load surfs up and diary of a wimpy kid any ideas on how to contact iTunes to resolve issue

I have purchased 2 films from iTunes that I can not load any ideas on how to contact iTunes as I have paid for them but have been unable to watch as box comes up with can not load movie on one film and other film screen just keeps reversing back to original screen when you try to play it??? Be grateful for any help please.

I don't think there will be a solution to this. Exchange 2003 just isn't supported.

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I have 2 purchased ringtones in iTunes that will not load onto my iPhone4 with the new 5.0OS.

I have 2 purchased ringtones in iTunes that will not load onto my iPhone4 with the new 5.0OS. Is there a fix?

Message to use a new version of IE
There is a problem with IE10+ in that it is mistakenly seen as being IE1. To get around this either use a different browser or use compatibility view (http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-10)

I have song in itunes that will not load onto ipod ?

I have a song in itunes that will not download onto ipod, nothing by song in library indicating there is a problem. Can anyone help me ?

Does the song have a tick-in-the-box next to the song title? (You may have selected to Sync only ticked songs and videos to your iPod. This option is on the Device/Sumary pane that appears when you connect the iPod to iTunes.)
Is the song in a format the iPod can play? (Is it the same format as other songs that do Sync to your iPod?)
Have you looked (on the iPod) under songs as well as artists? (It may show up under songs but not under artists.)
Try the Search facility on the iPod and see if it shows up that way.

Running windows 7 64bit. since upgrading to newer versions of itunes,display is not right. window controls and side scroll are cut off. any ideas please.

i'm running Win 7 64 bit. since upgrading to newer versions of itunes,the display is wrong. window controls and side scroll bar are cut off. any help will be appreciated. I've set itunes compatibility setting to Win 7.

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I have just downloaded icloud, the files are in the directory but it has not loaded. My pc is vista home 32 bit any idea's how to resolve this please?

My laptop is running Microsft Vista Home Premium 32 bit and I have downloaded iCloud but whilst the files are in the directory it has not loaded so its not available in the start menu. grateful for any ideas or suggestions?

Have you installed it yet (download is step 1)

Itunes library will not load unexplicably...

i have itunes 8.0.1.11 and without any error messages or prior problems started up my itunes program and the library i have will not load...and it is completely blank of any of my library or music files.
my music will play when i click on it from the files created by itunes.
i realize that i can drop all my music files onto my itunes and they will play but i have spent tons of time creating playlists, adding ratings, adding cover art and genres to my preference. it would be a heartbreak to have go back through it and organize.
how can i restore my library?
i have double clicked on every library file in my itunes folder as well as dragging them into my itunes music player.
please help!!

Did you have your library file iTunes Library.itl on the external drive?
If you did, you could try a shift key start - hold down the shift key while starting iTunes and you should be asked to choose a library. Navigate to the location of your library file on the external disk and choose iTunes Library.itl.
If you had your Library file in the iTunes folder on your c: drive, it has most likely been damaged and iTunes has created a new one.
There is a small possiblity that you can reacreate it from the xml file:
http://docs.info.apple.com/article.html?artnum=93313
Otherwise you just add your iTunes Music folder to iTunes with File>>Add folder to library. This loses all counts ratings and playlists.
Be sure you have the location of your iTunes Music folder correctly set in Edit>>Preferences>>Advanced>>General.

I have thousands of songs dowloaded from my cds and purchased from itunes that will not play. It states the file cannot be found. What happened to them and where are they?

I have thousands of songs dowloaded from my cds and purchased from itunes that will not play. It says file cannot be found. What happened and where are they?

When songs cannot be found, it's either because they have been moved from the original location that you told iTunes, renamed or deleted.
So have you:
renamed songs?
moved them to a different loaction on your computer since you imported them into itunes?
deleted them since you imported them?
stored you iTunes library on an external drive? If so, that drive needs to be on and ready every time before you start iTunes.
... or is another programme renaming or even moving them, such as Windows Media Player? (It has been known to if you let it.) Did you previously use Windows Media Player?

How can I burn a copy of my project to a DVD . I do not have IDVD because I have the Lion os. I did purchase Wondershare for burning but it will not load the iMovie events or projects

How can I burn a copy of my project to a DVD . I do not have IDVD because I have the Lion OS. I did purchase Wondershare for burning but it will not load the iMovie events or projects

There is no proper substitute for iDVD.
Why is there no iDVD on my new Mac?
https://discussions.apple.com/docs/DOC-3673
UPDATE & ADDENDUM:
But even though you can still buy iLife 11 that includes iDVD 7 from Amazon, Apple now make it difficult to install:
Poster jhb21939 posted this in another thread:
“when I attempted to load iDVD into a new iMac. A notice came up on the screen stating that the 'Authorisation Licence' had expired on 25 March this year (2012).
I contacted the Apple support team and eventually, I was told that the Licence had been withdrawn and could no longer be used.”
In other words Apple are now so adamant that we don’t use iDVD that they have tried to make it impossible to install.
In response, Old Toad posted this solution:
“You can still use it one all of your Macs. If you get an invalid certificate message just set your Mac's clock to sometime before early 2011 and run the installer. After you're done reset the time back to the correct time.” He added this comment:
“It began after iDVD and iWeb were discontued and they were dropped from the Apple Store. All I can think of is the certificate was set to expire after a certain time period after the intitial iLife disc was released.
I've been able to use the installer even without setting back the date. I just clicked on the Continue button and it would work as expected. For some it would not continue unless the date was set back.”
The latest anorexic iMacs just announced do not even include a CD drive! Proof positive that Apple virtually prohibit the use of DVDs - although the newly announced Mac Minis do include a Superdrive.
Yet, they still include iMovie! Heaven alone knows or understands what you are supposed to do with your newly edited masterpiece - except make a low quality version for YouTube?

My husband wiped out the library on his itunes account and replaced it with mine. Any ideas on how to get it back? Our laptop does not have his library either. only mine.

My husband wiped out the library on his itunes account and replaced it with mine. Any ideas on how to get it back? Our laptop does not have his library either. only mine.

How exactly did this happen? Were you using separate iTunes libraries on separate user accounts on the laptop?
B-rock

My itunes store will not load i keep getting a blank white screen

My itunes store will not load when i click on the store a blank white screen will come up and only that

I have a MacBook Pro and it could be a really simple solution. I had the same problem after updating my iTunes. I finally got through to a guy at Apple who took the time to help me. I use Firefox everyday, but apparently the iTunes Store runs off of Safari. All I had to do was download the most recent version of Safari. Literally, that was it. So easy. Link to the new Safari for Snow Leopard:
http://support.apple.com/kb/dl1569?viewlocale=en_US

I'm attempting to sync several albums from itunes to iphoto. When select to sync all albums it copies over the previous recorded album. I tried to sync the Albums individually and the same thing happens. Any ideas on how to sync my albums?

I'm attempting to sync several albums from itunes to iphoto. When select to sync all albums it copies over the previous recorded album. I tried to sync the Albums individually and the same thing happens. Any ideas on how to sync my albums?

Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario

Itunes 10 will not load on windows 7 64 bit. Error code 2324. Old Itunes is gone or not working. Cannot play anything although files are still there. What the ??? is error 2324. Seems like alot of people ar ehaving the same problem

Itunes 10 will not load on windows 7 64 bit. Error code 2324. Old Itunes is gone or not working. Cannot play anything although files are still there. What the ??? is error 2324. Seems like alot of people ar ehaving the same problem

I have had this problem with Windows 7 and iTunes updates for some time. Each time it takes hours to solve but with the over the air upgrade to IOS6 on my iPhone and iPad, I was determined to solve and remember what I did, So here it is:
http://www.care4pcs.co.uk/2012/09/pear-shaped-apple-ios-6-for-iphone-ipad.html
I hope this helps you and any other users.

Itunes app will not load on iphone 4s since update

Since I downloaded newest version ios 7.0.2, on my iphone 4s, the itunes app will not load. Starts to open up then closes.
I have tried:
method to double click home button and swipe to close app
holding home and power button down to shut down and restart
wiped phone and reinstalled
Wish there was way to uninstall the app and reinstall.
thx

Try this open your music app and access the store from there first, once done then you can go to the iTunes store app, try it and see if it works

Itunes store will not load to create a new account

There are four members of my family. Each family member has their own Windows user account, three with an itunes account. I have been trying to create an account for my youngest son for three hours. The itunes store will not load and gives a "not connected" message. The internet is working fine, and all three of the rest of us can access itunes and the store. I have turned off all parental controls that could have been messing istore up. How do I fix this?

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

ITunes store will not load. Im at a loss

For about 3 days now the iTunes store will not load. It merely reaches this point:
+One Moment Please.+
+Connecting to the iTunes Store.+
Loading
+If iTunes doesn't open, click the iTunes application icon in your Dock or Windows Task Bar.+
(note this message is not from Safari it is from the iTunes Store window in iTunes) I have looked at the FAQ on this site and it's best suggestion was to reset the keychain which I have done, and to check that I have the latest iTunes which I think I do. (iTunes 9.0.3 (15)) Yet it has not worked.
When I try to update my applications for my iTouch it comes up with a message box saying:
+Could not complete the iTunes Store request. The store may be busy.+
+Check your Internet connection or try again later+
As I said I have waited 3 days for the iTunes store not to be busy. I'm fairly new to macs so don't even really know how to go about diagnosing the issue or posting logs for you guys to look at if that would even help?
So your advice would be appreciated.
Thanks
Brad

iTunes 9+ uses the Safari 4.0.3 or higher engine to connect to the iTunes Store. Check if your Safari is up to date. If you need an update, get it here (be sure to tick the Snow Leopard version): http://www.apple.com/safari/download/
Also, check in Safari > Preferences > Security and check that your cookies setting is either Always or Only from sites I visit.
If your problem still persists, look at this document for some solutions: iTunes for Mac: Possible iTunes Store errors, http://support.apple.com/kb/HT1412

TS3297 I have purchased two films on iTunes that will not load surfs up and diary of a wimpy kid any ideas on how to contact iTunes to resolve issue

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