TS3354 "To play this movie in HD, you must have a PC with a built-in display or have it connected to a display that supports HDCP."

I recently reinstalled restored my Toshiba laptop with Windows 8 to factory condition.  I reinstalled iTunes, and now when I try to play a movie, I get this error message:  "To play  (name of movie) you must have a PC with built-in display or have it connected to a display that has built in HDCP."  This happens with both my downloaded movies and my iCloud movies.  It never did this before.  Any suggestions?

I have the exact same problem. I watched both AnchorMan 2 and The Hobbit Desolation of Smaug a week ago on my set up. BenQ monitor ATI Radeon HD 5700 Series Video card. No issues. Then I reformat and all of a sudden my purchased movies give me that error. It's so frustrating.
The odd part is for the Hobbit the itunes extras will start just like before, however I can't select a scene.
How is there no response to this? Are we missing something obivous? A default setting? Driver?
Help please!

Similar Messages

  • Message: To play this movie in HD, you must have a computer with a built-in display ...

    I rarely use iTunes, prefer, for obvious reasons to own physical media (which is prompting this question). But I do have an iPad 4 so I have to use it.
    I bought a movie on iTunes and have downloaded it to a new brand new Windows 8 laptop. I am getting a message "To play this movie in HD, you must have a computer with a built-in display or have it connected to a display that supports HDCP."
    My laptop is running a display at 1366 x 768 resolution and it is hooked up to a separate monitor using the HDMI out to the DVI input. Why am I getting this message and what is the workaround? I don't think that it's right that I have to re-buy the movie in standard definition to to watch it.
    Also, as I have a 16 GB iPad, I typically don't have space available to store a 4GB movie but if I download the movie to my laptop and connect my iPad to my laptop, if I free up space will I be able to watch the movie on my iPad 4?
    You can probably tell I'm not a fan of iTunes. Why does Apple insist on making everything so difficult? The iPad 4 with Retnia Display is the only Apple product I own and previously I have played this movie on my iPad.

    I rarely use iTunes, prefer, for obvious reasons to own physical media (which is prompting this question). But I do have an iPad 4 so I have to use it.
    I bought a movie on iTunes and have downloaded it to a new brand new Windows 8 laptop. I am getting a message "To play this movie in HD, you must have a computer with a built-in display or have it connected to a display that supports HDCP."
    My laptop is running a display at 1366 x 768 resolution and it is hooked up to a separate monitor using the HDMI out to the DVI input. Why am I getting this message and what is the workaround? I don't think that it's right that I have to re-buy the movie in standard definition to to watch it.
    Also, as I have a 16 GB iPad, I typically don't have space available to store a 4GB movie but if I download the movie to my laptop and connect my iPad to my laptop, if I free up space will I be able to watch the movie on my iPad 4?
    You can probably tell I'm not a fan of iTunes. Why does Apple insist on making everything so difficult? The iPad 4 with Retnia Display is the only Apple product I own and previously I have played this movie on my iPad.

  • I am getting the error "This movie can be played only on displays that support HDCP" when attempting to play a HD movie from iTunes to my TV.  The TV is a Samsung UN46B7000WF w/resolution 1080p

    Hello Apple Community,
    I am getting the message "THis movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection)."  This is the first time I have tried to watch a HD movie that I bought from iTunes from my iMac to my TV.  (This is also the first attempt to go from my iMac to my TV.)  I have a Samsung LED tv that says it is HDCP compatible with Full HD (1080p) and Native resolution is 1920X1080.  I bought a Rocketfish Thunderbolt to/Mini Displayport to HDMI adapter (says support is up to 1920X1200 video resolution) and Mediabridge ULTRA Series HDMI Cable (35 Feet) - High-Speed Supports Ethernet, 3D and Audio Return category 2 certified (supports resolution up to 4K including 1440p, 1080p, 1080i and lower).
    I can get the iMac to display on my TV but am guessing that I have not managed the settings correctly in Display for either the iMac or the TV.  In addition, I do not have sound yet.  Although, the card from Mediabridge says that I need to update my drivers.  Any help/advice with the settings for iMac to TV to watch in HD and adding HDMI drivers would be greatly appreciated.
    Thank you in advance for your assistance.
    Sincerely,
    Lisa

    Hello All,
    I have figured out the sound issue: System Preferences>Sound and choose the TV for output.
    Regards,
    Lisa

  • Itunes will not play movies... To play this movie install quick time

    I downloaded itunes on a new computer and it won't play movies.  It keeps giving me the error "This movie requires Quick Time which is not included in this version of itunes.  To play this movie install quick time."  I've installed Quick Time, uninstalled it, installed it again, tried a change and repair trick that I read about but nothing has worked...please anybody help.

    Okay ... that's left the field a bit open.
    Can you check something for me please? I'd like to try doing a "Run as administrator" on your iTunes.
    Quit iTunes first.
    In Computer, open Local Disk C: or whichever drive you have your program files installed on.
    Open the "Program files" folder.
    Open the "iTunes" folder.
    Right-click on the iTunes.exe file and select "run as administrator".
    Try playing the movie now. Does it play for you without the message?

  • ATv1 not authorized to play this movie.

      I boought and downloaded tin-tin with my mbpro and sync'd it to my atv1 but it says it is not authorized to play this movie.  What can I do?

    Wow!  Thanks AC!  That did the trick!    Sure is some wierd SW stuff going on in the background.
    Apple's official reply was less than satisfying. As you can read below, they basically said the problem was with my ATV and not iTunes, so they would not offer any help other than direct me a fee based service or the open discussion forums.  Clearly, the problem WAS with iTunes as it was their movie that came down funny.
    Apple's reply to my request for help from iTunes Support:
    Welcome to iTunes Store Customer Support. My name is XXXXX and I am glad to help you today.
    I understand that the movie "The Vow" is unable to play on your Apple TV as you are receiving it is not authorized. I know you must be eager to have this issue resolved and resolving your issue is important to me.
    I am extremely sorry to say this that your request for assistance has reached iTunes Store Customer Support, which answers questions about billing, customer accounts, downloading purchases, and iTunes Store content. Although this team does not offer technical support for Apple TV. I'm happy to guide you to some Apple resources that should help.
    You can get lots of useful information on our Apple TV support pages, which are packed with instructions to help you use Apple TV and resolve issues:
    http://www.apple.com/support/appletv
    In Apple's public discussion forums you can read questions and answers provided by experienced users. You can also post questions of your own. Click the Apple TV folder on the Apple Discussions webpage under Digital Life:
    https://discussions.apple.com/community/appletv/appletv
    You may call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support. The technical Advisor can also assist you in determining what option might be most helpful to you in this case. To find the appropriate phone number, please visit:
    http://www.apple.com/support/contact/phone_contacts.html
    Another option is to describe your issue on our website. After you have described the issue on our website, you can arrange for an Apple Advisor to call you. You can receive a phone call now or you can make an appointment to have an Apple Advisor call you at a more convenient time. To explore this option, please visit Express Lane:
    https://expresslane.apple.com/
    Certain Express Lane Support options are only free during your Apple hardware product's complimentary support period or with an AppleCare Protection Plan.
    If you have any further questions, feel free to contact us and we will be happy to assist you.
    Have a nice day!
    Sincerely,
    XXXX
    iTunes Store Customer Support

  • My ATV keeps telling me...  "an error occured loading this content"  I have tried playing this movie i downladed for 2 days how long will it take?

    My ATV keeps telling me...  "an error occured loading this content"  I have tried playing this movie i downladed for 2 days how long will it take?  Why after resetting the ATV is it still not working...?

    Did you try unplugging the power cord for a few seconds, then plugging it back in? That usually fixes similar problems for me.

  • 4.2.1 was supposed to fix problems, but it only created new ones. No video on some movies, no audio on others, and can't even play some movies. Can you please provide a means to restore 4.1.1?

    4.2.1 was supposed to fix problems, but it only created new ones. No video on some movies, no audio on others, and can't even play some movies. Can you please provide a means to restore 4.1.1?

    Let me try again, Chenks. I'm a technical person by profession, and so can get deeper into things like this, but I have not attempted to use these methods of communication in the past. I'm trying to get some feedback to Apple on their worsening a product and really messing with existing customer configurations. I'll try to break things up below.
    1. Configuration:
    Existing Apple TV and Mac Mini configuration in place since December 2010.
    Three Apple TVs, one in Family Room for music and movies, one in Master Bedroom for music and movies, the third one in the Living Room for music only.
    I'm using iTunes as library. (Probably an obvious statement, but wanted to mention that.)
    2. Pre 4.2.1
    No problems at any location since configuration finalized and all equipment installed in December.
    Since December, Family Room entertainment equipment was updraded to a new Sony Bravia 3D, and a new Pioneer receiver. The Master Bedroom still has the original Toshiba 32HLC56 TV. That unit has only one HDMI input. I'm using the built-in speakers. This TV/Monitor is about fives years old.
    3. Problem
    I updated the software in two of the Apple TVs to 4.2.1. I updated the Family Room device and the Master Bedroom device. I had not updated the Living Room device.
    After updating to 4.2.1, the Family Room equipment works fine. That's the location with the newer TV and receiver.
    The Master Bedroom has different problems with different movies: e.g. "The Little Mermaid:" video, no audio. "The Lion King:" movie wont start at all.
    Additionally, in the Master Bedroom some movies work fine, other movies start but immediately go into pause mode. Pressing pause button on Apple remote will not initiate start of movie, screen does "flicker" for a moment but movie does not start to play, showing only the last frame that had been streamed.
    4. Not really a problem for me.
    Fortunately for me, I had not updated the Apple TV in the living room so I used it to troubleshoot the problem. Initially I thought it was a defective Apple TV in the Master Bedroom. I took the unit to the Apple Store in town and they exchanged it for me. I brought the replacement Apple TV home but I did not install it immediately.
    While testing the Master Bedroom set up once again to make it was working for our afternoon movie watching, I was again reminded that a software update was available. That message came up because it was the unit I had brought over from the Living Room. I proceeded to update the Apple TV to the new software version (4.2.1).
    As soon as I "updated" the software in the Apple TV to the new 4.2.1, the same problems manifested themselves. At that point I suspected that the problem was with 4.2.1, and not with the hardware.
    I called Apple Support and went through a series of troubleshooting techniques. We tested the Apple TV with the new 4.2.1 installed in it. This is the unit which originially in the Living Room. Under the direction of the Apple TV support technician, I used the Family Room gear and the Master Bedroom gear to try and isolate the problem to hardware or software.
    We eliminated the following as potential problems:
    a. TV speakers in the Master Bedroom
    b. HDMI cable
    c. Ethernet connection
    5: Conclusion:
    Fortunately for me, again, the Apple TV that the Apple Store had given me that morning still had 4.1.1. So I installed that unit in the Master Bedroom and everything started working normal again.
    6. Side note:
    An interesting observation: In early March I copied several movies from the Mac Mini to my iPad and some to my wife's iPad. All movies worked fine on our flight out and while we were away.
    My wife recently (about a week ago) updated the software in her iPad. and now some of the movies that played just fine on her iPad are exhibiting the same problems as the Master Bedroom TV when it is connected to an Apple TV with software 4.2.1.
    Apple has been trying to fix some problems in 4.2 when it released 4.2.1. I make that observation based on recent articles I found on the web. Most likely the Apple engineers were trying to fix things in one place and broke them in another.
    Clear as mud, isn't it?
    7. In closing:
    I'm good to go, I just need to remember not to update the software in the Master Bedroom Apple TV. I want to keep that unit at 4.1.1. It's possible that Apple might come to the realization that they hosed things for some of us. Because I do have three units in my home, I can experiement with the other two units should a "fix" come out. I can then update one of the two devices, connect it to the Master Bedroom TV, and see if the problem was corrected. If not, I stay with 4.1.1. But I'm not convinced that Apple will see this as their problem, it's always easier to point elsewhere.
    Regards,

  • "QUICK TIME IS UNABLE TO PLAY THIS MOVIE. PLEASE TRY AGAIN."

    I edited an iMovie video and shared it on my MobileMe Gallery. I can play it back fine from home, but when friend try to view it, they see only the first frame of the video, but hear all of the audio - with the error message "QUICK TIME IS UNABLE TO PLAY THIS MOVIE. PLEASE TRY AGAIN."
    Trying to view it again produced the same result.
    Any suggestions?

    Something odd here.
    I too get the same message as you, if I inspect element (cntl + click) there is no mention of a movie, if I try to download it, nothing happens, are you sure the movie is actually there, check your idisk/Web/Sites/_gallery/100036

  • Not enough resources to play this movie

    Hi
    i use vm player to watch videos but i get following error not enough resources to play this movie. Can someone advise what 2 do ?
    thks in advance
    karma

    Hey @183 ,
    Welcome to the HP Support Forum.  I would like to assist you with your printer issue, but require more information about your setup. 
    Which HP printer are you working with?
    Are you using a Mac or PC?
    What operating system and version are you working with? 
    Thank you!
    E-roq
    I work on behalf of HP.
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
    Click Kudos Thumbs Up on the right to say “Thanks” for helping!

  • Using iPad first generation I downloaded my 1st rental movie from iTunes. Says on a grey button "Downloaded." How do I PLAY the movie on the iPad? I clicked the "downloaded" button but nothing happened. Do I need a special app to play the movie? Than you.

    Using iPad first generation I downloaded my 1st rental movie from iTunes. Says on a grey button "Downloaded." How do I PLAY the video on the iPad? I clicked the "downloaded" button but nothing happened. Do I need a special app to play the movie? Thank you. flora j

    Thank you so much! I've spent days on this. I'm 80 years old trying to learn this wonderful modern technology. flora j

  • ITunes skips a song. It tells me, "This computer is not authorized to play this song. Would you like to authorize it?" So I enter my password. Then it tells me, "This computer is already authorized." But when I try to play it, it's still "not authorized".

    iTunes skips a song. It tells me, "This computer is not authorized to play this song. Would you like to authorize it?" So I enter my password. Then it tells me, "This computer is already authorized." But when I try to play it, it's still "not authorized".

    JayneWilson wrote:
    I tried that with one song and it charged me for it.  I've got hundreds of songs my new iMac won't play! Help!
    If you purchased the song from the iTunes Store go to your purchase history and re-download it from there. You will not be charged again.
    http://support.apple.com/kb/HT2519?viewlocale=en_US&locale=en_US

  • This movie can be played only on displays that support HDCP?

    I recently purchased The Walking Dead on itunes and i cant watch it at all.
    "This movie can be played only on displays that support HDCP" warning pops up.
    Help!

    http://support.apple.com/kb/HT3209

  • Tried to download 16.0.1 but got following message: A newer version named Firfox.app (15.0) already exists in this location. Do you want to replace it with the

    I have a MacBook 10.5.8 OS. I have been getting an auto update notice for updating my current version 15.0 to 16.0.1. Tried to download version16.0.1 from Firefox web but got following message: A newer version named Firfox.app (15.0) already exists in this location. Do you want to replace it with the one you are moving? How can this be if the current version on my mac is 15.0?

    Have you tried just using the built in updater to update firefox? [[Update Firefox to the latest version]]

  • Within Muse is it normal to get this message? "Do you want the application "Adobe Muse CC 2014.app" to accept incoming network connections?"

    Within Muse is it normal to get this message? "Do you want the application “Adobe Muse CC 2014.app” to accept incoming network connections? Clicking Deny may limit the application’s behavior. This setting can be changed in the Firewall pane of Security & Privacy preferences." I haven't got this one and I use most Adobe products. I updated Muse yesterday. Thanks!

    Hi Kay,
    I am glad it worked for you. We are always here to assist you. So you really don't have to worry about the issues with Muse
    Cheers,
    Aish

  • HT1212 Using the "if you have never synched with itunes" instructions, will I lose all data on the phone? That is the most important information, how to recover the data. The phone is fungible.

    Using the "if you have never synched with itunes" instructions, will I lose all data on the phone? That is the most important information, how to recover the data. The phone is fungible.

    Thanks @ KiltedTim, but losing "only" any data is really not acceptable and, in this case, the phone had not been backed up, but thanks for taking the time. Also, yes, fungible means what I think it means. An iphone is a completely substitutible commodity, unlike my data, so instructions that inform me as to how to fix a phone I could replace for a small sum of money while failing to address the more important issue of the data are almost useless - they potentially save me the $99 it would cost me to replace the phone if I were so inclined to trust another apple product. Not worth the hour it took to find them or the 35 minutes on the phone to confirm my suspicions about the data.

Maybe you are looking for