TS3367 Facetime not working on Macbook Air. Wifi connection good - everything working. Can get through to my partner via facetime app on my phone but not Macbook Air?

Wifi connection good - everything working. Can get through to my partner via facetime app on my phone but not Macbook Air?

Hi Sophie172,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots. 
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/TS4185
Cheers,
- Judy

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