TS3899 iOS email notification bug with exchange mail server

Hi,
Recently I noticed that my iPhone often plays new email notification sound but there is no new emails shown in notification centre and unread numbers on the email icon stays the same.
I have an email account set up and its connected to Microsoft exchange mail server, I have some sub-folders under my Inbox, I also have some rules set up to automatically move some non-impotrent emails to those sub folder.
Under fetch new data settings I choose push my inbox as default, but I didn't tick those sub-folders under my inbox.
Also under notification settings I have enabled everything for Mail app.
After some invistgation I found out that everytime this happens I have a new email in one of those sub-folders under my inbox, although it should only be updated manually..
Anyone have any Idea on how to prevent this from happening??

While this is only a guess, I suppose that you have these rules set up at the server. The mail hits the inbox, and then is filtered to the sub-folder. I'm guessing that your notification comes from the mail arriving at the inbox, but before it is counted there, it has been moved to the sub-folder. Your opening mail allows the folder to get populated on the phone. I'm not sure if there is a cure for that, and again, that is pure conjecture on my part. Better than anything anyone else has posted.

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  • IOS email notification bug with exchange mail server

    Hi,
    Recently I noticed that my iPhone often plays new email notification sound but there is no new emails shown in notification centre and unread numbers on the email icon stays the same.
    I have an email account set up and its connected to Microsoft exchange mail server, I have some sub-folders under my Inbox, I also have some rules set up to automatically move some non-impotrent emails to those sub folder.
    Under fetch new data settings I choose push my inbox as default, but I didn't tick those sub-folders under my inbox.
    Also under notification settings I have enabled everything for Mail app.
    After some invistgation I found out that everytime this happens I have a new email in one of those sub-folders under my inbox, although it should only be updated manually..
    Anyone have any Idea on how to prevent this from happening??

    While this is only a guess, I suppose that you have these rules set up at the server. The mail hits the inbox, and then is filtered to the sub-folder. I'm guessing that your notification comes from the mail arriving at the inbox, but before it is counted there, it has been moved to the sub-folder. Your opening mail allows the folder to get populated on the phone. I'm not sure if there is a cure for that, and again, that is pure conjecture on my part. Better than anything anyone else has posted.

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