TS5223 Updated to iOS8. I don't remember the password for my old Apple ID or the password for that e-mail. I can't delete the iCloud account without knowing it, although my iTunes and everything else is set to the new Apple ID and password. Help?!

I keep getting pop-ups telling me to sign in to my iCloud and it's very annoying. I have no idea what the old password was, and I don't really have a way of changing the old password because I also don't know my password for the e-mail address connected to it (it kept telling me that the answers to my security questions were wrong, but I'm not sure what other answers they would have been). Therefore, I created an entirely new e-mail and a new Apple ID and everything else is set to that ID... except iCloud. Is there any way to correct this, or am I out of luck?

If your device is signed into an old iCloud ID, and if it is an earlier version of your current ID*, do the following:
Make sure you are signed into iMessage and FaceTime with your current ID.  If they are signed into the old ID, go to Settings>Messages>Send & Receive and Settings>FaceTime, tap the ID, sign out, then sign back in with your current ID.
Then temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  (You should not have to verify the old email account so it doesn’t matter if you no longer have access to it.)  Now go to Settings>iCloud, turn off Find My iDevice and enter your current password when prompted (even though it prompts you for the password for your old ID).  Then go to Settings>iCloud, tap Sign Out (or Delete Account if you are not running iOS 8) and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address back to the way it was.  Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password (your data will download back to your device).
* If that's not the case, you'll have to contact the Apple account security team and ask for assistance resetting the password for the old ID: Apple ID: Contacting Apple for help with Apple ID account security.  You'll have to be able to prove your identity to them before they will do this.

Similar Messages

  • I have tried everything, but I can't delete my iCloud account without the password.

    I just downloaded iOS7. I have it set up and everything. I changed my Apple ID email address a couple of months ago. The only thing is that on this iPod, iCloud has the old Apple ID. And every time I go into Settings > iCloud > Delete Account, it asks me for the password of the old Apple ID. And since that Apple ID doesn't exist anymore, I can't put the password. And since it won't take the password, I can't sign in to iCloud. Since I can't sign in to iCloud, I can't delete the account to enter the new email address.  I really need help here

    I FOUND THE SOLUTION!
    I had the same exact problem. I had my old apple ID connected to a school email which did not exist anymore. My ipad (ICloud) was prompting me to put the password in for that ID and I could not delete it from my ipad because the "Find My Ipad" was turned on, once again prompting for password. I called apple and they said this Apple no longer exists and is not in there system, which I knew already. After hours on the phone nobody could help me. Try this.
    -Go to create a new Apple ID and use the same email address as the old apple ID which is locked in on your ipad
    -Create a new password and all that, it will say it send a verification link to your email, in my case my email no longer exists so I could not do this
    - I called Apple to explain this problem and I asked if they could verify it for me, which they did after I convinced them it was worth a try. The guy told me that the verification shouldnt matter and should still be able to login but he did it anyway. You can try skipping this step but if it doesn't work then go ahead.
    -Go to ICloud and click on your account, the email should be grayed out but it should allow you to change that password, put in the new password which you just created.
    -This allowed me to sign in to accept the new terms and conditions but it said "unable to conncet to server" so I just backed out and went to "Delete Account" and it worked!
    The whole idea is to re-create your old apple ID into Apple's system and then use that new password. The guy at Apple said tons of people called about this problem and nobody could solve it. I thanked him for helping me and he thanked me for helping him. I hope this helps you!

  • I was given an iPhone 4 from a friend and I was trying to reset it to factory settings but it won't let me. It's keeps popping up with a box to put in my friends iCloud account password in but I don't know it. How can i delete their iCloud account?

    I was given an iPhone 4 from a friend and I was trying to reset it to factory settings but it won't let me. It's keeps popping up with a box to put in my friends iCloud account password in but I don't know it. How can i delete their iCloud account without knowing their password?

    You cannot delete the iCloud account that is signed on to Find My iPhone unless you know the password. This is called the Activation Lock:
    ACTIVATION LOCK
    It is an anti-theft security measure that is a part of iOS 7. You can only get around this by following the steps in this support article:
    Find My iPhone Activation Lock: Removing a device from a previous owner’s account
    Contact your friend. This is the only way around the lock.
    Best of luck,
    GB

  • Hi i was using safari one day and my ipod randomly shut off it will now not turn back on i tried hard resting and everything else when i plug the ipod into a charger it gets really hot in the left corner and itunes did not recognize

    hi i was using safari one day and my ipod randomly shut off it will now not turn back on i tried hard resting and everything else when i plug the ipod into a charger it gets really hot in the left corner and itunes did not recognize any help will be apreciated thank you

    Try placing the iPodin recovery mode and then try to restore the iPod via iTunes on your computer.  For recovery mode see:
    iPhone and iPod touch: Unable to update or restore
    Next would be to make an appointment at the Genius Bar of an Apple store since you likely have a hardware problem.

  • Hi. How can I delete my icloud account on my iPhone? I don't have that email address I was using anymore. I tried deleting it but it is asking for the password and I don't remember it.

    Hi, How can I delete my icloud account on my iphone? I don't have that email address I was using before anymore and I already tried deleting the account but it is asking for the password and I don't remember it.

    Hi ale.vica,
    You need to go to Manage your Apple ID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, and sign in with your current Apple ID and password and do the following:
    1.     Edit your current Apple ID and change it back to the ID which is displaying for your iCloud account. You do not need to verify it - this is only a temporary change
    2.     Go into Settings>iCloud on your device and delete the iCloud account. Use your current password when your are prompted for a password
    3.     Once the old iCloud account is deleted, go back into Manage your Apple ID and change your ID back to the current one
    4.     Go back to Settings>iCloud and sign on with your current ID and password
    That should take care of your issue!
    Cheers,
    GB

  • ICloud on my phone, and I want to delete his iCloud account, without losing all my data, including, my apps, contacts, calendar events, music. If I delete his account, will I still have everything saved from before?

    My nephew set up his own iCloud account on my phone, and I want to delete his iCloud account, without losing all my data, including, my apps, contacts, calendar events, music. If I delete his account, will I still have everything saved from before deleting his account?? I don't want to lose a single thing...I'm afraid to delete his iCloud account, and risk losing EVERYTHING I have on my phone. Is there another way to save everything without the risk of losing everything from deleting his iCloud account?

    Deleting the iCloud account from your phone only deletes the account and any data you are syncing with the account (that is, any data that is set to On in Settings>iCloud).  However, when you delete the account you are prompted about what to do with the iCloud data.  If you want to keep it on your phone, be sure to choose Keep on My iPhone when prompted.  Also, be sure to save any photo stream photos that are not in your camera roll or backed up somewhere else before deleting the account.  To do this, open the photo stream album, tap Edit, tap all the photos you want to save, tap Share, then tap Save to Camera Roll.
    Deleting the account will not touch any other data on your phone (music, apps, etc.).

  • How can I delete my Icloud account when I don't know the password and no longer have the email address associated with it?

    How can I delete my Icloud account when I don't know the password and no longer have the email address associated with it?
    You need your password to delete it and I need the email address to reset the password.  I feel like I'm going in circles!!!  Please help!!!

    Go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address (you shouldn't need to verify the old account).  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • I need to change my iCloud email address.  I changed it for my Apple id but I can't log out of iCloud to change it there.  Find my iPad is activated so I can't delete my iCloud account.  I don't have the email address the iCloud login has anymore.

    I need to change my iCloud email address.  I changed it for my Apple id but I can't log out of iCloud to change it there.  Find my iPad is activated so I can't delete my iCloud account.  I don't have the email address the iCloud login has anymore so I can't have the password sent there.  To sum it up, iCloud has an old email for the account log-in.  I don't remember the password for the old email.  I have Find My iPad activated so the iCloud account cannot be deleted.  And I am already logged out of iTunes & App Store. 

    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple IDand that ID is a previous version of your current ID, not an entirely different one.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

  • HT204053 How can I delete my iCloud account which I do not remember anything about the information that I entered about 4 years ago. It always asks my birth date but it seems I did not enter my correct date how can I bypass this question???

    How can I delete my iCloud account which I do not remember anything about the information that I entered about 4 years ago. It always asks my birth date but it seems I did not enter my correct date how can I bypass this question???

    You cannot delete the account from the server (partly to prevent the username from becoming available again and some-one else using it to pretend to be you).. Having disengaged your devices from it, go to http://icloud.com and delete any data in there such as contacts and calendars. Then just ignore it.

  • TS3274 How to remove an old iCloud account from my IPad.  The account (email) was on my dad's name and he resently change it and now i can't  reset or delete his iCloud account without his password.  Please advise on the procedure.  Thanks.

    How to remove an old iCloud account from my IPad.  The account (email) was on my dad's name and he resently change it and now i can't  reset or delete his iCloud account without his password.  Please advise on the procedure.  Thanks.

    If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must use the previous owner's password to get permission to use the device. If you cannot get the password your father put on the iPad you will never be able to activate the device and no one can help you do it.

  • My emails do not go - they exit outbox and go to recovered. How can I delete my Icloud account and just use gmail.

    My emails go from outbox into I cloud recovered section. I have gmail too. how can I delete my icloud account and just use gmail? Speed test on wifi good.
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    Sign out of iCloud (System Preferences>iCloud)

  • How can I reset my iCloud account without deleting all my contacts and photos on my iPhone.

    How can I reset my iCloud account without losing all my photos and contacts on my phone. I just want to clean up my iCloud.

    Not sure what you mean by "reset" your iCloud account, but if you want to clean up other data, just delete it from the apps on your phone that are syncing with iCloud, or from icloud.com.  They will be simultaneously deleted from iCloud and any devices syncing with iCloud.
    Similarly, if you delete photos from your my photo stream album, they will be deleted from your photo steam and any devices connected to your photo stream.  If you want to save them first, open the my photo stream album, tap Edit, tap the photos to select them, tap Edit, tap Save to Camera Roll. 

  • How can I sync my iPod touch calendar with my iPod using wifi?  Everything else sync but but the calendar.

    For some reason my iPad2 calendar doesn't sync with my iPod touch.  iOS is up to date on both devices and everything else syncs.  I have read the manual about syncing, tried syncing via iTunes and have wifi on but neither work. I have cloud set for my backup in both.  My iPad calendar shows duplicate appointments, my iPod touch shows none unless I enter them into iPod.   Can anyone give me some help?  Thank you

    Maybe:
    iCloud: Resolving duplicate calendars after setting up your calendar application for iCloud Calendar

  • How do I get an iTunes gift redemption code to set up my new Apple ID?

    I have set up a new Apple ID for my iPhone.  I don't have a credit card, so I was trying to use the iTunes gift a friend bought me as my payment method.  But every time I click on the link to redeem the code, it takes me to iTunes, which tells me I have to enter my information (including payment method) before I can use iTunes, so I can't ever see the code that was sent to me.  Is there another way to get that code?

    Did you use the instructions on this page when you created the account : Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method ?
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    Have you tried to download a free app with the account ? If you are prompted to review the account when doing so then you could see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054#24303054
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  • HT204053 How can I get an icloud account without merging my husbands iphone info, we have same itunes acct

    My family shares the same itunes account on all three iphones and my ipad.  I am trying to back up my iphone data without having it merge with my husband and daughters iphone.  How do I do this?  I just tried to back up my device in itunes with a protected password and it will not back up.  Can I create an icloud account for my phone and different icloud accounts for my husband and daughter and still keep our itunes account?
    Thanks
    Denise

    Yes, you can do that. Just create a new iCloud account for you:
    1. "Settings > iCloud" (log out from your husbands account, if you are signed in and delete this account from your iPhone)
    2. Create a new iCloud account on your iPhone with a free me.com email address:
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    or
    "Setting > Mail, Contacts, Calendars > Add Account > iCloud"
    3. After that you will have the opportunity to sync and backup your personal mail, contacts, calendars, reminders, notes etc. completely separated from your husbands account.
    4. But make sure to keep your husbands account for iTunes and app purchases:
    "Settings > iTunes & App Stores"
    I hope that answers your question and will help you.

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