Unable to access call logs

please i got a notification that there is a new software so i should update my phone and get it but after the update i can not access my call logs. if i press the log buttom then the phone goes off, please help me

Try resetting your phone to default settings by typing *#7780# .
If this doesn't work, backup important phone data and try hard reset by typing *#7370#.
If this doesn't work, reinstall the phone software using Nokia suite.
If not, Nokia care centre would be the last option.
Hope this helps.
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    In case, you are stil unable to read, here's what the thread says :
    Quoting Franklin Chen 
    "Hi ArjunShrivatsa,
    For your requirement, it is not allowed in Windows Phone. There is no such API exists which provides access to such details.
    Please refer to this similar question: https://social.msdn.microsoft.com/Forums/en-US/251d617e-9a56-4a8c-8567-ffd29aeb89b9/access-call-logs?forum=wpdevelop "
    http://developer.nokia.com/community/wiki/Using_Crypto%2B%2B_library_with_Windows_Phone_8

  • Access Call Log in Wp8/8.1?

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    Hi ArjunShrivatsa,
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    Please refer to this similar question:
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  • Unable to Access Calling Features or Calling Plan ...

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    Wrong. See these links:
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