Unable to Connect to FIFA 15 Ultimate Team

Question

hey guys, so this all started about 3 moths ago. When my family moved into a new house, we decided to switch to Att Uverse internet with 45mbps of speed. This was a welcome change, as our old connection was half as fast. As a person who likes to play online games, specifically FIFA 15, I was very excited about the new connection. Everything was good for the first few months, but then all of a sudden I couldn't connect to the EA Sports FIFA Ultimate Team servers. At first I thought it was simply a server issue, but after two weeks of unsuccessful connections, I became concerned. My first thought was that something was wrong on EA's side, so I called them. After troubleshooting for nearly and hour, and confirming that my count had not been blocked, the woman asked me what service provided my internet. When I told her that it was ATT, she asked me to check my router model because they had had an issue the year before with one specific router model not allowing systems to connect to their servers. Sure enough, AT&T had provided me with the one, single router that had this issue (NVG589). The woman then told me that I may be able to fix it by turning of the IPv6 on the router and power-cycling it; however, this did not work. She then closed my case and suggested to call AT&T to see if they could fix the issue. I put the phone call off for two weeks, and then, all of a sudden, FIFA UT started working again! Everything was going fine until two weeks ago..... It happened again!!! I am so upset and have no idea what to do. Many others are having this same issues and neither AT&T nor EA sports is willing to actively investigate. If anyone has ideas on what to do, please help! I've spent a lot of money on this game and am pretty discouraged by both of these companies

Answer 1

I used to have similar problems with Big Fish games, money would be taken but game wouldn't unlock to full version - same message as you - I had to reset the settings then unlock which was a pain to do every time but I discovered through trial & error that by changing the iPad clock to 24 hr format the games unlock fine & changing back to 12 hr format gave me the same problem even on games which unlocked fine using 24 hr format so now I leave it showing 24 hour clock.
You could try this & see if the App store or game picks up that you have pending downloads/updates or just get a refund; I received a refund for some gold bought in a Big Fish game.