Unable to download Captivate 8. Why won't ADOBE refund my money after I requested a refund because the download was never made available?

Question

I purchased Captivate 8 and never received the download on my account page.  ADOBE took the money out of my account immediately after making the purchase, but then NEVER completed our contract. I tried to contact them through the "chat option, but halfway through the chat Adobe's technician vanished and the chat featured was closed.  Once I requested my $322.00 to be refunded I received a call at work from a member of the Adobe team.  He told me he would look into why I never received the permission necessary to download the purchased product.  My goal was to buy Captivate 8, NOT give Adobe $322. for nothing!
As I checked the "My Orders page today, still NO download access and checked my bank account and still NO REFUND.

Answer 1

The download is huge, 1.6GB, so it will take a while to download and if it fails, clear your browser’s cache and try again, or try a different browser.
There is nothing on the page that will prevent you from downloading it multiple times.  If you are getting an error it is likely your internet connection or some internet security software or something else blocking.  Did you watch the download and did it completely successfully or did it just stop?
On the page with the Try link there is a link for when you’re having problems downloading, which it seems like you are:
http://helpx.adobe.com/x-productkb/global/troubleshoot-download-problems.html
There are phone numbers for Adobe but usually it is an exercise in frustration talking to someone in India who has a script they will lead you through, not unlike what it says on the help page, just slower.
If you want to attach a screenshot you need to use the web version of the forums and copy/paste into the message, or use the camera icon at the top left.