Unable to install the software using Palm software installation CD

Please help me!!!! I am a first time user of Palm, and I was trying to install the Desktop sync software on my computer. The software asked me to pick the language between English and Spanish. However, no matter which language I picked on, a small window always pops up and says "Palm desktop is currently installed in ChineseS. Uninstall Palm desktop and try again." Obviously, I have never installed any chinese palm desktop before, and I have no idea what is it talking about!!!! Can someone please help me to fix this problem??? Really appreciate it!!!!
Post relates to: Centro (AT&T)

I would like to know what type of operating system your running. Hve you tried to reset your computer and tried agian?
If you get the same results try to download the software from the Palm website and see if that works. Here is the link: http://www.palm.com/us/support/downloads/windesk414e_after.html
Post relates to: Centro (Sprint)

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