Unable to process support message in solution database

Dear Expert ,
In service desk when i trying to save any support message in solution database .Its through error.
Error when processing your request
What has happened?
The URL http://solman.tryecare.com:8000/sap/bc/webdynpro/sap/wd_sdk_sdb_create_entry/ was not called due to an error.
Note
The following error text was processed in the system FCS : The ABAP/4 Open SQL array insert results in duplicate database records. records in the data base.
The error occurred on the application server solman_FCS_00 and in the work process 2 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Function: ISMV_POST_SYMP of program SAPLISMV
Function: ISMV_GENERATE_SYMPTOM of program SAPLISMV
Form: GENERATE_SYMPTOM of program SAPLISMB
Form: POST_SYMPTOM of program SAPLISMB
Form: %_PROCESS_P_O_C of program SAPMSSY0
Form: %_COMMIT of program SAPMSSY0
Method: CREATE_SDB_SYM_SOL of program CL_SDK_SDB_NOTIFICATION=======CP
Method: SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
Method: IF_COMPONENTCONTROLLER~SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
Method: ONACTIONBTN_SAVE of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system FCS in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server solman_FCS_00 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 2 in transaction ST11 on the application server solman_FCS_00 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Regards
Ashok

Dear Ashok,
Concerning the described error, Please review the following SAP notes :
1124452 - Dump in ISMV_POST_SYMP during problem/solution-creation
1002299 - Missing Customizing data in SAF, Part II
I hope that the notes resolve your issue.
Regards
Amit

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HI all,
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Source:        MSExchange Mailbox Replication
Date:          02/25/2011 2:00:07 PM
Event ID:      1006
Task Category: Service
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      email1.domain.com
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<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
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</EventData>
</Event>

Hi
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Restarting the service will clear the cache.
Maybe it is the simplest way to solve it.
If it doesn’t work, you can try cmd to check it.
Get-MailboxDatabase : Can you find the database which you delete?
Remove-MailboxDatabase -Identity "MyDatabase": You can try to delete database if you can see the database.

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Hi Ramesh. We are facing the same problems at a customer. Did you ever get an answer to your problem:
Error submitting a support message to Solution Manager
Posted: Mar 22, 2005 1:59 PM Reply E-mail this post
I get an error when try to submitting a message to solution manager via portal. Can anyone explain why this error occur.
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10   NEW 10 20
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30...
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/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination
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/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
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Need your Help!!
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Hi
thank you for response.
It is the clients requirement to default the priority status to Incident if a support message is created from a managed system (ECC).
for e.g,
An user creates a support message in ECC production client giving the relevant input and he selects the priority as High, this created message should default to Incident in solution manager.
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   TST_CUS                                                        0120009939
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SAP_SUPPDESK_CREATE
SAP_BC_CUS_CUSTOMIZER according SAP NOTE 834534
SAP_BC_CUS_ADMIN       according SAP NOTE 834534
SAP_SV_FDB_NOTIF_BC_CREATE
SAP_SV_FDB_NOTIF_BC_ADMIN
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- I've review SAP Notes 834534, 864195, 621927(I haven't applied this SAP Note because it's older)
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Raul

Hi,
When I try create a SAP message via help->create suuport message, I get the same error so I run help->create support message in a satellite system so I run help->create support message in Solution Manager
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========================================================================
Runtime Errors         OBJECTS_OBJREF_NOT_ASSIGNED
Date and Time          10.07.2008 10:17:26
Short text
    Access via 'NULL' object reference not possible.
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=========================================================================
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Raul

Create support message

Dear sir,
we are facing problem while creating support message in solution manger and satellite systems.we have done all the basic settings in SPRO and activated EWA.
in the satellite system.it is working fine.But while creating support message we are getting the following error message ERROR IN LOCAL MESSAGE SYSTEM
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Hello,
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Hi Drew,
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Unable to process support message in solution database

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