Service Desk Determination. In the support message Sold to party &

Dear Friends,
Sold to Party , IBASE & Component are not fetching the support message created from Satellite system BI.
I have configured the Service Desk for satellite system ECC 6.0. Now I have configured it to BI, but Sold to party & IBASE & Component are not fetching in the support desk message.
Following things done for adding satellite system BI to Solman.
1) IBase creation for BI is done.
2) SMSY configiration also done for BI
3) BP no created in Solman, mapped identification also.
What else i need to check.
Can anybody tell me which roles I need to assign the BI end users for raising the message. Is this issue related to roles
Regards
PK

Hi,
There are several predefined roles for Support Desk, containing specific authorizations.
Rolle
SAP_SUPPDESK_ADMIN Administrator role for Support Desk. Comprises
authorizations to configure Support Desk
SAP_SUPPDESK_PROCESS Role for processing Support notifications. Comprises all the
authorizations for notification processing and using the Solution Database
SAP_SUPPDESK_DISPLAY General display role, no authorization to create or change
notifications
SAP_SUPPDESK_CREATE Role to create Support notifications. This role must be
assigned to both users who will create notifications in the
SAP Solution Manager and to users who will create
notifications from the satellite systems in the SAP Solution
Manager.
Regards,
Deepanshu

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Hi NIshkam ,
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