Unable to use RAS SDK for server-side printing for XI 3.1

Hi all,
I am using RAS SDK for server-side printing. Here are my codes:
ISessionMgr sessionMgr = CrystalEnterprise.getSessionMgr();
IEnterpriseSession enterpriseSession = sessionMgr.logon("Administrator", "", "cdi5boe", "secEnterprise");
IInfoStore iStore = (IInfoStore) enterpriseSession.getService("InfoStore");
//out.println("Current User is = " + enterpriseSession.getUserInfo().getUserName());
//out.println ("<br>");
IInfoObjects infoObjects = iStore.query("SELECT * FROM CI_INFOOBJECTS WHERE SI_Kind='CrystalReport' AND SI_NAME = 'Sales Print'");
IInfoObject infoObject = (IInfoObject)infoObjects.get(0);
IReportAppFactory reportAppFactory = (IReportAppFactory) enterpriseSession.getService("RASReportFactory");
ReportClientDocument rcd = new ReportClientDocument();
rcd = reportAppFactory.openDocument(infoObject,0, java.util.Locale.US);
//Create print options to use when printing.
PrintReportOptions printOptions = new PrintReportOptions();
printOptions.setPrinterName("
cdi5boe
HPLaserJ");
printOptions.setJobTitle("Test Printer Job");
printOptions.setPrinterDuplex(PrinterDuplex.horizontal);
printOptions.setPaperSource(PaperSource.auto);
printOptions.setPaperSize(PaperSize.paperLetter);
printOptions.setNumberOfCopies(1);
printOptions.setCollated(false);
PrintReportOptions.PageRange printPageRange = new PrintReportOptions.PageRange(1,1);
printOptions.addPrinterPageRange(printPageRange);
//Print report.
rcd.getPrintOutputController().printReport(printOptions);
When I run the report, I got the following errors:
com.crystaldecisions.sdk.occa.report.lib.ReportSDKPrinterException: com.businessobjects.crystalreports.printer.bean.ReportPrinter---- Error code:-2147215357 Error code name:internal
I consult the Diamond Technical Community and I found the issue related to printer name:
https://boc.sdn.sap.com/node/498
However, I did check the printer name, it is accessible via Windows Explorer.
Anyone knows how to resolve this?
Regards,
Derek

It doesn't appear to be listed as a dependency in the developer docs, but would you try putting the ReportPrinter.jar in your RAS app?
Sincerely,
Ted Ueda

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