Unknown Error 1004 occured in itunes
Hello, We went on to itunes to purchase music and updated our credit card info and then went to purchase and it gave us this error message and said purchase cannot be made.
Can you please trouble shoot us through getting this fixed so we can buy music?
Yes - I am getting the same message. Someone please help!!
I would like to update my apps for my iPhone.
I have sent a customer service email but I have not heard back from them and it has been 3 days.
Similar Messages
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i tried to update my ipod but then it didnt work saying that an unknown error has occured, now itunes is not recognising that an ipod has been plugged in and the picture that comes up when you first get it (an arrow leading to the itunes sign) is on my screen, i dont know what to do?
Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software. -
How do I fix the "unknown error (-45054)" when starting iTunes?
When starting iTunes an "unknown error (-45054)" occurs and iTunes terminates. How do I fix this problem?
Might the error be -50?
See http://support.apple.com/kb/TS1583 -
I rented a movie via Itunes on my PC but half-way through the download recieved a "An unknown error has occured (-50)" notification. This is not my first rental, and I have verified my network and all connections to be good. I have rebooted Itunes and resumed the download of the movie only to receive the same error code. Has the movie file been corrupted? Can I recover the rental even though the time has elapsed? Will I be charged?
Did you figure this out? I haven't rented a movie in this new iTunes yet and saw one tonight I wanted to rent. Same fricken thing is happening to me. I hate this new iTunes, and I really hate that there are problems like this....why the heck do they have to fix something that isn't broken and break it? This just really stinks.
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'The itunes application could not be opened. an unknown error has occurred'
Could someone please help me, i recently had to restore my comouter to a previous date and due to this i had to reinstall a few programs along the way. Now unfortunatley itunes is not being co-operative, ive uninstalled it and then reinstalled with no luck. Each time i get to the end of the installation and tries to open up i get this message 'The itunes application could not be opened. an unknown error has occurred (-200)'
I would appreciate any help!
thank youCould someone please help me, i recently had to
restore my comouter to a previous date and due to
this i had to reinstall a few programs along the way.
Now unfortunatley itunes is not being co-operative,
ive uninstalled it and then reinstalled with no
luck. Each time i get to the end of the installation
and tries to open up i get this message 'The itunes
application could not be opened. an unknown error
has occurred (-200)'
I would appreciate any help!
thank you
Ah not to worry i percievierd and managed to figure it out. Thanks to anyone that may have looked at my question!! -
Hey guys. My IPhone 3GS is unlocked and i went to update the software and it said that an unknown error has occurred and said it needed to be restored to connect with Itunes. When i got to restore it, it gets about 3/4 of the way done, says an unknown error has occured(1015). I have no clue what to do and all and any help would be amazing.
See Here
https://discussions.apple.com/message/15290457#15290457
From the More Like This on the right... -
I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!
I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!
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When I attempt to connect to iTunes Store, I receive the following error message: An unknown error has occurred (0x80090318). Any help appreciated!
Hey there Dan256162,
I understand that you are receiving a specific error code when attempting to connect to the iTunes Store, error 0x80090318. I have an article for you that references this code and links you to another article for troubleshooting to address this issue. Here is the article that references the error code:
iTunes: Possible iTunes Store errors - Apple Support
http://support.apple.com/en-us/HT203174
And here is the linked troubleshooting article that will help you resolve the issue:
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
http://support.apple.com/en-us/TS4123
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden -
I keep getting the message an unknown error has occured 0x80090318. I don't know how to fix it. I even deleted itunes off my computer and reinstalled and still get the error message
This helped me.
Go to Start -- Accessories -- Command Prompt, make right click and choose run as administrator
Type this command : netsh winsock reset
then restart your computer, everything should be ok after this. Good Luck. -
When i try to connect my iphone to itunes it comes up with a message saying "itunes could not connect to this iphone, an unknown error has occured (0xE8000012)
i have recently bought new laptop and downloaded/installed the newest itunes and this has happened.. any ideas?read
Error -50
Delete Storm Video, QuickTime, iTunes, then reinstall iTunes. See also KB TS1583for error -50 -
Itunes will not load due to An unknown error has occurred (-42408).
in Windows iTunes will load but fails every time with "An unknown error has occurred (-42408)." There is no obvious way to uninstall iTunes. This includes manually starting iTunes from the Start menu and pluggin in an iPad2.
How can iTunes be uninstalled/reinstalled or fixed?I just finished a re-install of iTunes 10.6.3.25 which worked fine. I am using Windows Vista. I logged off the Admin account and logged into a user account. I plugged in the iPad2 and it never got to the sync that normally happens automatically. then I got the -42408 error followed by another error: iTunes cannot read the contents of the iPad "iPad". Go to the Summary tab in the iPad preferences and click Restore to restore this iPad to factory settings.
If I do this, will I lose all the Apps that were purchased? Or will I need to re-download them? But most importantly, will doing this Restore fix the problem?
Thanks in advance for any ideas or proven solutions! -
what can i do to sort my ipod touch 4th gen, when ever i connect it to my laptop my itunes keeps saying, and i quote "itunes could not connect to this ipod, an unknown error has occured" please helpppppp i have not had my ipod for long either
- Try restoring on another computer.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I have an other kind of error occuring in my Itunes program: "unknown error has occurred (-42110) what can I do!!!!! I have uninstall the program and re-installed and the error appears again, and again. Itunes still works, but every time I open it...the error shows up.
If your iTunes is up to date, remove the SC Info folder.
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Any idea why I can't purchase stuff off either iTunes or AppStore? I am getting a message saying unknown error has occurred immediately I enter my password.
Brett,
Well done getting the wireless network secured.
You have to precede the (hex) password with a '$' in Mac OS, to tell the Internet Connect dialog box that you are keying a hex password (rather than ASCII). This is because the Mac has detected that the network is WEP protected, and leaves it to you to decide how you want to key the password.
As an alternative, in Internet Connect (or from the AirPort icon menu), you can elect to join an "Other" network. If you select your network again, it'll come up with "WEP Password" as the option of Wireless Security. You can change this to "WEP 40/128-bit hex" and then not have to precede your password with the '$'.
Alternatively, you could tell us the make and model of your wireless router and we can tell you how to set, and use an ASCII password. From your 10-character hex password, we can see that you're using 40/64-bit WEP. Non-Apple routers can be a bit fussy when using ASCII passwords with 40-bit WEP (don't worry, this is also true for Windows PC's using 40-bit WEP too), but we can talk you through it.
As a final alternative, as you have such a whizzy Mac, as long as your wireless router supports it, you could use WPA security, and never have to worry about ASCII / hex / '$', etc. Older Macs (particularly original AirPort cards - not AirPort Extreme - and OS9) were limited to 40-bit WEP. -
Hi, I updated to 10.5 iTunes. I have a PC running Win 7. I have an iPhone 4.
After updating to the new iOS5, and the attendant iTunes update, now iTunes crashes - a lot - and then won't exit when I click the X. I have to force quit it. Then, it restarts itself a couple minutes later! WITHOUT me plugging in my iPhone! Plus it states it "could not connect to the iPhone because an unknown error has occurred."
This is a brand new fresh install of Win 7 - literally 4 days old; nothing fancy on it.
Anybody else having this problem? I've googled this for a while and can't seem to find any answers. It's getting really annoying!!
Thanks,
MikeFollow the steps here:
http://support.apple.com/kb/TS3221
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